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 1. Home
 2. Search agreements
 3. Water, Wastewater and Ancillary Services 2


WATER, WASTEWATER AND ANCILLARY SERVICES 2

Water supply, wastewater (sewage) and ancillary services that make usage more
efficient and supply more resilient.
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DESCRIPTION

This agreement is a renewal of the RM3790 agreement and will run for 4 years. 

It is open to all public sector, non-residential premises in England, Wales and
Northern Ireland. For example schools, NHS trusts and local authorities.

Businesses, charities or public sector organisations currently served by a water
supplier based in Wales are only eligible to switch water retailers if they use
more than 50 million litres of water a year. Otherwise they will continue to be
served by their regional water company.

If your business premises are in Wales and your usage is above the 50 million
litre threshold, you can choose to remain with your current retailer or switch.

You can contract with a supplier at any time during the agreement, and run a
contract for up to a maximum of 4 years from when supply starts. 

Buyers can run a mini-tender or join a  CCS quarterly aggregation. As of 1 April
2017 eligible, non-household customers (those that pay business rates) can
choose their water supplier. Ofwat has published full eligibility guidance and
supplementary guidance.


BENEFITS

 * access to aggregated e-auctions (for lot 1 only)
 * accurate management information: consumption and billing data are supplied to
   your request, including self-service online.
 * discounted list prices
 * optional water efficiency programmes can be accessed when you need them
 * financial savings – on average customers achieved a 4% reduction against the
   average retail margin using the existing agreement RM3790 (with some
   customers achieving up to a 10% reduction)
 * a dedicated account manager that offers a personalised service
 * a dedicated customer service team for improved support and query management
 * choice of billing format (consolidated billing, electronic billing and paper
   billing)
 * a quality service with suppliers monitored against framework KPIs and regular
   reporting and meetings with CCS
 * time and resource savings through simplified procurement process and supplier
   rationalisation.


PRODUCTS AND SUPPLIERS

There are 15 suppliers on this agreement

Lot 1: Water and Waste Water Services


Expires: 30/11/2024

9 suppliers

Lot 2: Ancillary Services


Expires: 30/11/2024

14 suppliers

Lot 3: One Stop Shop (Combined Lot 1 and Lot 2)


Expires: 30/11/2024

8 suppliers


HOW TO BUY

You can buy from this agreement by running a mini competition or by joining an
aggregated E-Auction (for lot 1 only)

Further Competition Step by Step:

 1. create your statement of needs (what is it you need? Supply of water? Leak
    detection?)
 2. produce invitation to tender documentation (statement of need, evaluation
    criteria, pricing)
 3. invite relevant lot suppliers (using e-sourcing suite or email)
 4. run competition
 5. evaluate bids
 6. award 

E-Auction Step by Step:

 1. complete a switching template
 2. return the Switching Template by email to CCS for us to verify
 3. Data is collated onto a master document
 4. full aggregated customer list is given to competing suppliers
 5. CCS runs an e-auction
 6. results issued to customers


DOCUMENTS

 * RM6178 Customer guidance
 * RM6178 Contract Award Notice OJEU
 * RM6178 Water Switching Template 2021
 * RM6178 Call off forms
 * RM6178 FAQ v1
 * RM6178 Contract Notice OJEU
 * RM6178 PIN Notice OJEU
 * RM6178 Supplier Matrix
 * RM6178 Core terms and framework schedules
 * RM6178 Joint schedules
 * RM6178 Call-off schedules
 * RM6178 Customer timetable

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KEY FACTS

Agreement ID RM6178 Start date 01/12/2020 End date 30/11/2024 Lots 3 Suppliers
15


CONTACT

CCS customer services team is available Monday to Friday, 9am to 5pm.


EMAIL:

info@crowncommercial.gov.uk


TELEPHONE:

0345 410 2222

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