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By Joseph C. Topping in Local Government — Oct 28, 2024


CYBERATTACK DISRUPTS COPPELL, TEXAS, AS CITY REMAINS SILENT ON CAUSE

The Texas Attorney General’s Office has confirmed that the City of Coppell,
Texas, fell victim to a cyberattack on October 23, 2024, at approximately 8 a.m.
CST. This attack has severely impacted Coppell’s citywide operations, disabling
access to essential systems, documents, and records management across city
departments. As of October 28, city staff remain unable to access critical
files, and public-facing services—including internet access, phone lines,
utility billing, court operations, and digital library resources—are still
significantly limited. Despite the widespread impact on services, 911 emergency
services remain fully operational. The City’s online bulletin board has been
designated as the official site for ongoing updates as the team works cautiously
to restore systems.

The city expects the disruption to continue until at least October 29, as IT and
cybersecurity teams work through a cautious, step-by-step recovery process to
ensure network security. City Manager Mike Land has expressed appreciation for
the community’s patience, emphasizing the city’s commitment to meeting essential
needs despite the outage. The fact that the cyberattack was confirmed by an
external source rather than the city itself highlights a concerning trend of
authorities withholding information about attacks that impact critical services.

Source


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