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MAIN NAVIGATION

 * About us
 * What we do
   * We deliver
     * Optimised operational performance Powered by NM
     * Effective cost-recovery system Powered by CRCO
     * Civil-military cooperation in aviation Powered by CMC & NM
     * Cross-border air navigation services Powered by MUAC
     * Innovation, research and simulation Powered by EUROCONTROL Innovation Hub
     * Training Powered by ALC
   * We contribute
     * Air navigation services performance review
     * Airport integration
     * Airspace design and utilisation
     * Artificial intelligence
     * Aviation sustainability
     * Communications, navigation and surveillance
     * Customised support to stakeholders
     * Cybersecurity
     * Digitalisation and information management
     * Disruption and crisis management
     * Forecasting
     * Master plan, architecture and monitoring
     * Network operations
     * Network operations planning
     * Network performance
     * Safety
     * Simulations and validation
     * Standardisation
     * Unmanned aircraft systems
   * We support
     * Our member and comprehensive agreement states
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   * Discover what we do
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SECONDARY NAVIGATION

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NETWORK OPERATIONS

Powered by the Network Manager Operations Centre.

 * About
 * Process
 * COVID-19 impact
 * Services
 * Tools
 * R&D activities
 * Library
 * Highlights

about


THE NETWORK MANAGER’S CORE IS OUR AIR TRAFFIC MANAGEMENT NETWORK OPERATIONS.

At the Network Manager Operations Centre (NMOC) we optimise traffic flows by
constantly balancing capacity supply and demand while ensuring the safe and
efficient operation of flights going to and over Europe.





PROCESS

 * Aeronautical data
 * Airspace data
 * Flight planning
 * Strategic flow management
 * Pre-tactical flow management
 * Tactical flow management
 * Post-operational analysis
 * Flight data

At EUROCONTROL, we collect aeronautical data from all countries in its area of
operations in the world’s largest aeronautical information system (AIS) – the
European AIS Database (EAD).

Our state-of-the-art AIS solution and centralised approach allow us to ensure
the safety, regularity, economy and efficiency of international air navigation
by addressing any corrupt or erroneous aeronautical data.

We expand our view of the through accurate information about Europe’s airspace,
kept up-to-date in the Central Airspace and Capacity Database (CACD). Sharing
this information improves the efficiency and accuracy of our systems - Initial
Flight Plan Processing System (IFPS) and Enhanced Tactical Flow Management
System (ETFMS) - and those of our stakeholders. The airspace data is updated
both during the current AIRAC cycle (dynamically and semi-dynamically) as well
as for the next cycle (statically).

For every flight in or over Europe, pilots must submit a flight plan to our
Operations Centre (NMOC). We then use the airspace and aeronautical data
available to us to check the flight plan. The data is then validated, if
necessary, corrected and distributed to our partners. This ensures the network’s
safety and security, by flagging black-listed operators and ensuring there are
no conflicting call signs embedded in their flight schedules.

The strategic phase take place seven days or more prior to the day of
operations. The NMOC researches, plans and coordinates network activities
through a Collaborative Decision Making (CDM) process. We collect data
continuously, review procedures and suggest measures to identify major
imbalances in the network’s capacity demands. When they are identified, we
coordinate and execute strategic air traffic flow and capacity management
(ATFCM) planning to optimise all available capacity to reach our performance
targets. As a result we produce the Network Operations Plan (NOP).

The pre-tactical phase takes place one day to six days before the day of
operations. The NMOC studies the demand for the day of operation, compares it
with the predicted available capacity and makes any necessary adjustments to the
plan developed during the strategic phase. By doing so we optimise efficiency
and balance demand and capacity by organising resources more effectively and by
implementing a wide range of appropriate ATFCM measures. We collaborate
efficiently with stakeholders by using a CDM process. The output is the ATFCM
Daily Plan (ADP) published via ATFCM Notification Message (ANM) or Initial
Network Plan (INP) and via the Network Operations Portal.

The tactical phase takes place on the day of operations. At the NMOC we review,
in real time, the events that affect the ADP and make the necessary
modifications. Thus we ensure that the measures taken during the strategic and
pre-tactical phases are the minimum required to solve any imbalance between
demand and capacity. We rely on accurate information to power our short-term
forecasts which can help us maximise existing capacity without jeopardising
safety. As a result we deliver real-time optimisations to the network.

The post-operational phase takes place after the day of operations. At the NMOC
we measure, investigate and report on operational processes and activities
throughout all domains and external units relevant to ATFCM. All stakeholders
provide feedback on the efficiency of the ADP, flight planning and airspace
data. We compare our anticipation with the actual measured outcome in terms of
delay and route extension, while taking into account performance targets. This
helps us develop best practices and lessons learnt to improve our operational
processes and activities.

The NMOC permanently monitors the airspace capacity against traffic load. This
allows us to have an accurate picture of the current and expected network
situation. To ensure the transparent and efficient operation of the network, we
collect all of the real-time data generated by the network and share it with all
operational partners through our Data Collection and Distribution Services (DCS
and DDS).


COVID-19 IMPACT ON AIR TRAFFIC

We are working hard to support our partners during the COVID-19 pandemic.
Download our assessments, scenarios, comparisons and summary of State and
airline responses.

Explore our insights


2023 ROLLING SEASONAL PLAN

We have consolidated data from around 350 airlines, 68 area control centres, 55
airports and 43 States into one unique plan to prepare for when traffic is back.

More about our plan



SERVICES


 * Airspace Management (ASM)
 * Airspace Pre-validation
 * Airspace Data Management (ADM)
 * Flight Plan Filing and Management
 * Call Sign Similarity (CSS) Service
 * Safety and security alert service
 * Network Manager Business-to-Business (B2B) Web Services

Network Operational Portal (NOP)


YOUR GATEWAY TO INTERACT WITH EUROCONTROL'S NETWORK MANAGER OPERATIONS CENTRE
(NMOC)


Protected access Public access More info


TOOLS

CSST


CALL SIGN SIMILARITY TOOL

Log in More info
CCMS


CENTRAL CLAIM MANAGEMENT SYSTEM

Log in More info
CHMI


COLLABORATION HUMAN MACHINE INTERFACE

More info
DDR


DEMAND DATA REPOSITORY

Log in More info
EVITA


EUROPEAN CRISIS VISUALISATION INTERACTIVE TOOL FOR ATFCM

Log in More info
FATHOM


NETWORK MANAGER INTERACTIVE ANALYSIS TOOL

More info
See all


R&D ACTIVITIES

At EUROCONTROL we conduct R&D activities for the evolution of the network
management function at regional, sub-regional and local levels.

We deliver integrated and validated operational solutions improving network
performance.

Our performance objectives are aligned with the European ATM Master Plan and aim
at increasing capacity and providing greater opportunities for stakeholders to
optimise their operations in a cost-effective manner.

The future ATM network must be robust and resilient to a whole range of
disruptions, including weather and meteorological disruptions.

SESAR projects
 * Optimised airspace users operations
 * Digital network management services
 * Network collaborative management


NETWORK OPERATIONS LIBRARY

 * All
 * Handbook
 * User guides
 * Release and deployment
 * Other ops documents


EUROPEAN NETWORK OPERATIONS PLAN 2023 ROLLING SEASONAL PLAN

Version
123
12 May 2023
Download


CHMI (VIA INTERNET) INSTALLATION GUIDE

Version
27.0.0
10 May 2023
Download


AIRSPACE MANAGEMENT (ASM) BOOKLET

2 May 2023
Download


EUROPEAN NETWORK OPERATIONS PLAN 2023-2027

28 April 2023
Download


NETWORK MANAGER ATFCM PROCEDURAL CONTINGENCY PLAN

Version
1.0 and 1.1
25 April 2023
Download


ATFCM OPERATIONS MANUAL

Version
27.0
30 March 2023
Download


IFPS USERS MANUAL

Version
27.0
28 March 2023
Download


ATFCM USERS MANUAL

Version
27.0
24 March 2023
Download
See all


ATFCM OPERATIONS MANUAL

Version
27.0
30 March 2023
Download


IFPS USERS MANUAL

Version
27.0
28 March 2023
Download


ATFCM USERS MANUAL

Version
27.0
24 March 2023
Download


FLEXIBLE USE OF AIRSPACE (FUA) AMC/CADF OPERATIONS MANUAL

Version
17.0
13 October 2022
Download


EVITA TRAINING

Version
1.2
3 August 2022
Download


EVITA USERS GUIDE

Version
3.6
19 July 2022
Download


NM OPERATIONAL PROBLEM REPORTING

Version
19.0
24 November 2021
Download


CENTRALISED CODE ASSIGNMENT AND MANAGEMENT SYSTEM (CCAMS) CONTINGENCY PLAN

Version
2.5 - 2.4
20 October 2021
Download
See all


CHMI (VIA INTERNET) INSTALLATION GUIDE

Version
27.0.0
10 May 2023
Download


NOP PROTECTED PORTAL USER GUIDE

Version
26.0
7 June 2022
Download


ADVANCED ATC TWR IMPLEMENTATION GUIDE

Version
1.800
15 May 2022
Download


CHMI ATFCM REFERENCE GUIDE

Version
8.5
25 June 2021
Download


NMIR USERS GUIDE

Version
2.0
7 May 2018
Download


NETWORK MANAGER CONNECTION GUIDE

Version
7.9
2 May 2018
Download


NETWORK MANAGER CONNECTION GUIDE

Version
7.4
20 October 2015
Download


USER MANUAL FOR THE INFLUENCE MODEL - ANNEX C TO PERFORMANCE FRAMEWORK

Version
D2.4.1-04c
1 January 2014
Download
See all


NETWORK MANAGER RELEASE NOTES NM-27

Version
NM-27.0 / Edition 7
20 March 2023
Download


OPERATIONAL TESTING INSTRUCTIONS

Version
1.400
14 February 2023
Download


NETWORK MANAGER RELEASE NOTES NM-26

Version
NM-26.1 edition 4
18 July 2022
Download


NETWORK MANAGER RELEASE NOTES - PLANNED FOR IMPLEMENTATION 2021-2022

25 June 2021
Download


NETWORK MANAGER RELEASE NOTES - PLANNED FOR IMPLEMENTATION 2020-2021

Version
3.1
5 November 2020
Download


NETWORK MANAGER RELEASE NOTES - PLANNED FOR IMPLEMENTATION 2019-2020

Version
2.4.1
23 September 2019
Download


NETWORK MANAGER RELEASE NOTES - PLANNED FOR IMPLEMENTATION 2018-2019

Version
Edition: 2.4
15 October 2018
Download


NETWORK MANAGER RELEASE NOTES - PLANNED FOR IMPLEMENTATION 2017-2018

Version
Edition 2.4.1
15 November 2017
Download
See all


AIRSPACE MANAGEMENT (ASM) BOOKLET

2 May 2023
Download


NETWORK MANAGER ATFCM PROCEDURAL CONTINGENCY PLAN

Version
1.0 and 1.1
25 April 2023
Download


RESPONSIBILITIES DOCUMENT FOR THE APPLICATION OF AIR TRAFFIC FLOW MANAGEMENT
(ATFM)

Version
Version 2.0
12 September 2022
Download


HIGH LEVEL NETWORK CONCEPT OF OPERATIONS CONOPS 2029

Version
1.0
6 September 2022
Download


NETWORK OPERATIONS FLIGHT EFFICIENCY USER MANUAL

Version
6.0
11 July 2022
Download


HIGH-LEVEL NETWORK OPERATIONAL FRAMEWORK 2019

Version
Edition 2.0
22 January 2016
Download
See all


LATEST HIGHLIGHTS

Previous
News
24 February 2023


EUROCONTROL STANDS FIRM ALONGSIDE UKRAINE

Learn more
News
21 December 2022


MAKING PORTUGAL’S AIR TRAFFIC MANAGEMENT MORE EFFICIENT AND SUSTAINABLE: NAV
PORTUGAL INTRODUCES TOPSKY

Learn more
News
11 November 2022


EDITION 100 JUST PUBLISHED OF THE NETWORK ROLLING SEASONAL PLAN

Learn more
News
19 October 2022


MODERNISING FRANCE’S AIR TRAFFIC MANAGEMENT TOGETHER: THE IMPLEMENTATION OF THE
NEW 4-FLIGHT SYSTEM

Learn more
Update
10 May 2023


EUROCONTROL AVIATION NETWORK UPDATE

Learn more
4 April 2023


"ALL TOGETHER NOW 2023": EUROCONTROL LAUNCHES HANDS-ON GUIDE FOR OPERATIONAL
STAKEHOLDERS TO PREPARE FOR SUMMER 2023

Learn more
News
24 February 2023


EUROCONTROL STANDS FIRM ALONGSIDE UKRAINE

Learn more
News
21 December 2022


MAKING PORTUGAL’S AIR TRAFFIC MANAGEMENT MORE EFFICIENT AND SUSTAINABLE: NAV
PORTUGAL INTRODUCES TOPSKY

Learn more
News
11 November 2022


EDITION 100 JUST PUBLISHED OF THE NETWORK ROLLING SEASONAL PLAN

Learn more
News
19 October 2022


MODERNISING FRANCE’S AIR TRAFFIC MANAGEMENT TOGETHER: THE IMPLEMENTATION OF THE
NEW 4-FLIGHT SYSTEM

Learn more
Update
10 May 2023


EUROCONTROL AVIATION NETWORK UPDATE

Learn more
4 April 2023


"ALL TOGETHER NOW 2023": EUROCONTROL LAUNCHES HANDS-ON GUIDE FOR OPERATIONAL
STAKEHOLDERS TO PREPARE FOR SUMMER 2023

Learn more
News
24 February 2023


EUROCONTROL STANDS FIRM ALONGSIDE UKRAINE

Learn more
News
21 December 2022


MAKING PORTUGAL’S AIR TRAFFIC MANAGEMENT MORE EFFICIENT AND SUSTAINABLE: NAV
PORTUGAL INTRODUCES TOPSKY

Learn more
News
11 November 2022


EDITION 100 JUST PUBLISHED OF THE NETWORK ROLLING SEASONAL PLAN

Learn more
News
19 October 2022


MODERNISING FRANCE’S AIR TRAFFIC MANAGEMENT TOGETHER: THE IMPLEMENTATION OF THE
NEW 4-FLIGHT SYSTEM

Learn more
Next
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CONTACT US

×
You must have JavaScript enabled to use this form.
For non-urgent questions, contact us about: - select option -Airspace data
operationsCentralised airspace data function (CADF)EAD operational and technical
questionFlight plan validation errorsFlight activation monitoring
(FAM)Applications and interface access questionsNM B2B questionsNetwork
operations trainingNM release questionsGeneral post operational
questionsPost-event incident investigationsNon-urgent NM system-related
questions - CSO help deskNM managementFormal complaints
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Your question

I agree that my data can be processed in accordance with EUROCONTROL's privacy
and data protection policy.
We take data management seriously.
At EUROCONTROL, we manage your data responsibly and do not provide it to third
parties. We only use and process your data to answer your question and for
quality control purposes. We apply our internal data protection rules, which are
aligned with the General Data Protection Regulation, to all of our
data-processing. Read our full privacy and data protection policy to learn more.


Leave this field blank


URGENT OPERATIONAL FLOW MANAGEMENT PROBLEMS

For real-time ATFCM problems which require immediate action contact our
E-Helpdesk via the Network Operations Portal (NOP). If that is not accessible,
please call the Central Flow Helpdesk for assistance: 

 * +32 2 745 19 01


URGENT OPERATIONAL FLIGHT PLANNING PROBLEMS

For real-time operational queries about flight plan messages sent to the IFPS
system, please call:

 * +32 2 745 19 50


URGENT LOGIN OR TECHNICAL PROBLEMS

For urgent login, or technical problems (use of access tokens, B2B certificates,
transmission, terminals, technical CHMI issues) contact the customer technical
service desk and operations (CSO) help desk, please call:

 * +32 2 745 19 97


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