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Hallsville ISD Technology Support
 * HISD Technology Support
 * For Parents and Students
 * For Teachers and Staff
 * Wireless Network Access
 * Public DNS & RPZ Filter
 * Parent Technology Resources
 * Contact Us

Hallsville ISD Technology Support





HALLSVILLE ISD TECHNOLOGY SUPPORT


IF YOU'RE HAVING PROBLEMS LOGGING IN TO GOOGLE SERVICES OR NEED TECHNICAL
ASSISTANCE WITH ANY HISD TECHNOLOGY RESOURCE, PLEASE SEND AN EMAIL TO
SUPPORT@HISD.COM OR TEXT US AT ‪(903) 660-5262‬.


IF YOU'RE AN HISD STAFF MEMBER AND NEED ASSISTANCE OR REPAIR WITH ANY HISD
TECHNOLOGY RELATED RESOURCE, PLEASE VISIT THE HISD TECHNOLOGY WORK ORDER REQUEST
FORM (LOGIN REQUIRED) AND START A WORK ORDER. WE'LL GET BACK TO YOU AS SOON AS
IS HUMANLY POSSIBLE.


HALLSVILLE ISD REQUEST FOR TECHNOLOGY RESOURCES

Hallsville ISD is dedicated to helping our students stay engaged and connected
to learning resources during the COVID-19 crisis. If you are quarantined and in
need of at-home educational resources such as Chromebooks and mobile hotspots,
please use the Hallsville ISD Request for Technology Resources application.


USED OR REFURBISHED DEVICES

If you're just looking for a cheap Chromebook to get through the year, you might
take a look at deals on used or refurbished devices. For example, here's a link
for cheap Chromebook (under $150) on eBay. Please note that these devices may
not have the latest version of ChromeOS and may not qualify for extended Google
support but hey, it's good for the environment and your bank account.


QUICK LINKS FOR STUDENTS

 * Hallsville ISD Google Email (Gmail)

 * Hallsville ISD Google Classroom

 * Hallsville ISD Google Drive

 * Hallsville ISD Clever Portal

 * How to Join a Google Meet Session

 * Skyward Student Access


QUICK LINKS FOR PARENTS

 * Skyward Family Access

 * Parents' Ultimate Guide to Google Classroom

 * How to Join a Google Meet Session

 * HISD Staff Directory

 * Apply for Free and Reduced Price Meals

 * Hallsville ISD Clever Portal



WHAT'S MY HISD GOOGLE USERNAME AND PASSWORD?

The format for HISD student Google accounts is
firstname.middleinitial.lastname@student.hisd.com and their passwords are their
three initials plus their student ID number.  For example, a student named
"Bobby The Bobcat" with a student ID of "12345" would have the username / email
address "bobby.t.bobcat@student.hisd.com" and their password would be
"btb12345".  If your student does not have a middle name, just use the letter
"x" for the middle initial.

If you need the student password reset contact support@hisd.com. Be sure to
include the student's first and last name, date of birth, campus and grade.



HOW DO I FIND MY STUDENT ID AND GOOGLE USERNAME?

To get a student ID number, login to Skyward Family Access
at https://fa.hisd.com. Once logged in, click the "Student Info" tab to the left
(if you're on a mobile device, tap the blue "+" button first). The
student ID will be listed as "Other ID" on the info page. The student HISD email
address will be near the top. 



WHAT'S A GOOGLE CLASSROOM GUARDIAN?

As part of our Google Classroom integration services, we automatically send an
email to parents inviting them to join the Google Classroom Guardian program.
Due to privacy laws, guardians can't directly access or log into Classroom, nor
can they view their student's assignments. Guardians receive weekly email
summaries on their student's missing work, upcoming assignments and class
activities. If you have a personal Google account you can adjust email summaries
and update frequency. If you need to change or verify the email address used for
your Guardian invitation, please visit the Skyward Family Access portal
https://fa.hisd.com and update your information. To learn more about the Google
Classroom Guardian program please see Google Classroom Help for Guardians.



A WORD ABOUT USING GOOGLE CLASSROOM ON PERSONAL DEVICES...

If you're logging into Google Classroom on a personal device using Google's
Chrome browser, you may encounter issues if there are multiple Google accounts
associated with the device. If you're using a Chromebook, simply log-off of your
personal Google account and log back into the Chromebook with your HISD student
account. If you're using a Mac or Windows computer, try this:

 * Click the three dot menu (⋮) in the upper right hand corner of the Chrome
   window

 * Select the "New incognito window" option

 * Go to https://classroom.google.com/?emr=0

 * Login using your HISD student email and password

BTW, If you're not seeing one or more your classes, you may need to enter a
class code -- ask your teacher if you don't know the code.

 * After logging in, click the "+" icon in the upper right corner

 * Enter your class code and click "Join"



CAN I USE MY PHONE WITH GOOGLE CLASSROOM?

The Google Classroom App can be installed on most phones and tablets. Click here
for the app on the App Store (Apple/iOS devices) and here for Google Play
(Android Devices). Once the app has been downloaded to a phone or tablet,
students login with their HISD Google email and password. If you're getting
errors while trying to login to Google Classroom, your device may also require
you to install the Google Device Policy app. Phones with smaller screens may
have problems with some assignments. We highly recommend using a desktop or
laptop if available.

Google Classroom can also be opened on Xbox and Playstation. There isn’t an app
that the students can add to their consoles, instead, they are going to have to
use the built-in browsers that come on the two devices. On Xbox, it is Microsoft
Edge. On Playstation, it is the “www” browser. Your students will probably know
how to find the browsers on their consoles, but if not, each one has a search
function they can access on the home screen.

Once the browser has been opened:

 * Type in classroom.google.com in the URL bar.

 * A prompt for a Google account will appear.

 * Type in your HISD Google email and password

 * The Classroom home screen will open up.

If you have a keyboard they can plug in, they will have a much easier time of
navigation. Otherwise, they will have to use their controllers to click on the
classroom tiles, open up assignments and type. It's not an optimal solution but
it works.

Looking for more info on using personal devices in the classroom and at home?
Check out our Bring You Own Device (BYOD) guide for suggestions.



HOW TO TURN YOUR PHONE INTO A WI-FI HOTSPOT

Many cellular service providers are offering free or reduced pricing for mobile
hotspot capabilities. To configure your current phone of mobile device for
internet connection sharing (mobile hotspot), refer to the following guides:

 * Apple: Settings > Personal Hotspot

 * Samsung: Settings > Connections > Mobile Hotspot and Tethering > Mobile
   Hotspot

 * LG: Settings > Network & internet > Tethering > Wi-Fi Hotspot

 * Google: Settings > Network & internet > Hotspot & Tethering > Wi-Fi Hotspot

 * HTC: Settings > More > Hotspot & Tethering > Portable Wi-Fi hotspot

 * One Plus: Settings > Wi-Fi and Internet > Hotspot & Tethering > Wi-Fi Hotspot

Note: check with your cellular service provider before enabling tethering
features!






SERVICE PROVIDER RESOURCES

Many internet service providers in our area are offering free or reduced pricing
for services and tethering, along with hardship forgivness to locally connected
and service plan customers.

 * Keep Americans Connected: In response to the COVID-19 pandemic, and the
   challenges that many Americans will face in the coming months, FCC Chairman
   Ajit Pai recently announced the Keep Americans Connected Initiative.

 * Fidelity Communications announced additional relief measures to support
   families in need during the coronavirus (COVID-19) crisis. A 15 Mbps internet
   plan for $10 per month is available for the next 60 days to help low income
   families and those most impacted from coronavirus challenges, such as seniors
   and college students. No documentation will be required to sign up for this
   plan.

 * AT&T is offering two months of free service to new Access customers. $5/mo or
   $10/mo thereafter, depending on your speed. AT&T is also offering discounts
   for tethering your current phone of mobile device. See
   https://www.att.com/shop/wireless/tethering.html for more information.

 * Sprint is providing Unlimited data for 60 days to customers with metered data
   plans (effective 3/18), giving 20 GB of free mobile hotspot to customers with
   hotspot-capable devices (effective 3/18) and waiving per-minute toll charges
   for international long-distance calls from the U.S. to CDC- defined Level 3
   countries (effective 3/17).






WHAT'S UP WITH MY INTERNET CONNECTION?

If you think your internet connection is running slow and you're experiencing
lag or stutter when you're logged-on to Google Classroom or in a Google Meet
session, you can use the Hallsville ISD Technology HTML5 Speedtest to help
troubleshoot the issue. If your download speed is less than 2 Mbps, you've got a
problem.

Here's a few tips to help speed things up a bit.

 * Reset your router and DSL/cable modem. It doesn't hurt (and usually helps) if
   you'll periodically reboot all routers, modems and switches on your home
   network.

 * Try to minimize the number of devices using your internet connection. Turn
   off any unneeded devices, especially streaming and gaming appliances.

 * If you're using a mobile hotspot or tethering your phone, try moving to
   different location in your house, often near a window. Sometimes moving the
   phone or hotspot just a few feet can make a difference.

 * If you have cable Internet and you have coaxial cable splitters on the line
   going to your cable modem, these could be degrading your signal strength. A
   large number of splitters or poor quality splitters can cause a problem too.

If you’ve run through all these troubleshooting steps and can’t resolve the
issue, it may be your Internet service provider’s problem. There may be a
problem with the line running from your house to your ISP, or with some other
equipment they have. In this case, you should call your Internet service
provider and report the problem.


Updated: Wed 11 Aug 2021 05:28:39 AM CDT

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