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Text Content

We're sorry but EZI-Recycle doesn't work properly without JavaScript enabled.
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About
Recycle with us
Download
Recycle Right
Ezi Go-Green School Programme
FAQ
Contact Us



RECYCLING MADE EASY

Too busy or too tired? Don’t know what to recycle? Convenient collections and
all you need to know about recycling in Singapore at your fingertips


GO EZI TODAY!

 * About
 * Recycle with us
 * Download
 * Recycle Right
 * Ezi Go-Green School Programme
 * FAQ
 * Contact Us

DOWNLOAD MOBILE APP
中國香港/澳門版本下載


ABOUT

Hello there! Recycling means contributing to a sustainable future!

Play your part in creating a sustainable future! The mobile app provides an easy
way to learn and recycle. Enjoy engaging educational features, act now by
conveniently booking a recyclables collection and look forward to a rewarding
experience ahead!

We aim to improve recycling rates as a community. Join us in our journey in
making small but impactful changes every single day. Learn how to Recycle Right
and help improve Singapore’s recycling landscape!







RECYCLE WITH US

DOORSTEP COLLECTIONS

Book a recyclables collection and reduce waste in your daily life

CASH-FOR-TRASH

Recycle with your community at our ezi CFT stations and contribute to a greener
Singapore

RECYCLING EDUCATION

Learn all about recycling through our bite-sized articles and campaigns

SCHOOL PROGRAMMES

Foster an eco-conscious mindset from young through our recycling outreach
programmes for students






   HOW TO BOOK A DOORSTEP COLLECTION   


 * CREATE AN ACCOUNT
   
   Enter your mobile number to create an ezi account and link to your PayNow


 * TAKE A PHOTO OF YOUR RECYCLABLES 
   
   Click on the icon to take a photo of your recyclables


 * SCHEDULE YOUR COLLECTION
   
   Fill in all required details, select a date and submit your request


 * PREPARE YOUR RECYCLABLES
   
   Ensure your recyclables are cleaned and packed for collection


 * HAND OVER YOUR RECYCLABLES
   
   Our ezi collectors will be at your doorstep during the scheduled slot






EZI CASH-FOR-TRASH

ezi has been expanding our collection services, from doorstep collections, to
ezi Cash-for-Trash (ezi CFT)! 


FOLLOW THESE 4 SIMPLE STEPS :

1. Download the ezi app via and create an ezi account.

2. Bring your clean recyclables down to our ezi CFT stations.

3. Click on the  icon and scan the QR code at the station.

4. Select your payment option, and we will take it from there!

Read more

Interested in organising an ezi CFT at your neighbourhood? Contact us here.







RECYCLING EDUCATION

Discover how you can contribute to a better recycling landscape through our
bite-sized educational articles and videos. We hope to shed some light on the
common misconceptions about recycling, and encourage you to join us in this
journey to stop wishful recycling.


Read more





SCHOOL PROGRAMMES

SembWaste firmly believes that schools play a major role in cultivating the next
generation of recyclers. We have therefore developed a school programme that
aims to partner our educators to bring the sustainability messages to schools,
and to actively engage all staff and students to pick up good habits to recycle
right.








DOWNLOAD THE EZI APP

DOWNLOAD MOBILE APP
中國香港/澳門版本下載



   AN INITIATIVE BY    




   IN COLLABORATION WITH    




   IN SUPPORT OF    







FAQ

GENERAL

WHAT IS THE EZI MOBILE APP?

The app is a mobile app that provides public households a convenient way to
recycle. The app provides an interactive educational platform that is engaging,
intuitive and easy to use. Public households can book a recyclables collection
easily and earn incentives for doing so.

Click here for a step-by-step guide to book your first recyclable collection

--------------------------------------------------------------------------------

HOW DO I DOWNLOAD THE APP?

For Android users, click here to download our app from the Android Store

--------------------------------------------------------------------------------

WHICH MOBILE DEVICES AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE APP?

Our app works best on Android devices operating on Android version Oreo 8.0 and
above

--------------------------------------------------------------------------------

MUST I CREATE AN ACCOUNT?

An account is needed to book a recycling collection. However, you may still
access the educational content without an account

ACCOUNT

HOW DO I REGISTER AN ACCOUNT TO BOOK FOR A RECYCLABLES COLLECTION?

You will be prompted to log in when you click on the “Start Recycling” or
recycling button in the tool bar. Click ‘Register’ at the bottom of the page and
fill in your mobile number or email address. An OTP will be sent to your
selected user ID and you can start recycling!

--------------------------------------------------------------------------------

I AM HAVING TROUBLE REGISTERING FOR AN ACCOUNT, WHY IS THIS SO?

The app currently supports Android version Oreo 8.0 and above, and on Apple
devices operating on iOS Version 11 and above. Do also ensure that you have the
latest version of the app. The app will not work on devices that have been
'jailbroken'.

--------------------------------------------------------------------------------

HOW DO I UPDATE MY PERSONAL DETAILS?

You can change your personal details when you click on the 'Edit' button at the
'My Account' page.

--------------------------------------------------------------------------------

CAN I CHANGE MY EMAIL ADDRESS UNDER MY PROFILE?

If you have registered using a mobile number, you may change your email address
when by clicking on the 'Edit' button at the 'My Account' page.

You cannot change your email address if it is your registration ID

--------------------------------------------------------------------------------

WHAT IF I LOSE MY MOBILE DEVICE?

We highly encourage you to input your email address or an additional number into
your account. This information can be used for account recovery if you are
unable to access your account.

--------------------------------------------------------------------------------

WHAT IF I CHANGE TO ANOTHER MOBILE DEVICE?

Do remember to update your details before changing. We highly encourage you to
input your email address or an additional number into your account. This
information can be used for account recovery if you are unable to access your
account.

<

--------------------------------------------------------------------------------

WHAT IS THE QR CODE IN MY ACCOUNT FOR?

The QR code is unique to each user's account and can be used at our recycling
events.

ezi collectors will scan your QR code to record details of your recyclables. The
information will then be shown in your account once the collection is completed.

--------------------------------------------------------------------------------

COLLECTION

HOW CAN I BOOK A RECYCLABLES COLLECTION?

You can Click here to follow a step-by-step guide to book your recyclable
collection.

Do note that you will need to create an account to make a booking.

--------------------------------------------------------------------------------

I BOOKED FOR A RECYCLABLE COLLECTION, BUT I DID NOT RECEIVE A CONFIRMATION. IS
MY BOOKING SUCCESSFUL?

Upon completing the request form, you should receive a confirmation that request
has been submitted. You should receive a booking confirmation within 24 hours
(working day). Should you facing any issues

--------------------------------------------------------------------------------

I BOOKED FOR A RECYCLABLE COLLECTION, BUT I WISH TO CANCEL IT. HOW DO I CANCEL
MY BOOKING?

After the booking is confirmed, you will see a "Pending" request on the Home or
Activity screen. You may click to view the details, edit or cancel the booking.

--------------------------------------------------------------------------------

I BOOKED FOR A RECYCLABLE COLLECTION, BUT NOBODY CAME TO COLLECT IT!

Our apologies, please check the details of the collection by clicking on the
request on the Activity screen.

--------------------------------------------------------------------------------

THERE ARE NO COLLECTION SLOTS AVAILABLE FOR MY LOCATION!

We’re sorry, presently, doorstep collection services are only available in
Clementi area (postal codes beginning with 12).

Alternatively, you may keep a lookout for our ezi Cash-for-Trash stations, which
are organised centralised collections at our public waste collection sectors. At
these stations, you may scan the ezi QR code to get rewarded for recycling.
We're working hard to establish arrangements with more partners, so that you may
drop off your recyclables at other convenient locations too. Stay tuned!  

--------------------------------------------------------------------------------

WHAT IF I DON’T LIVE WITHIN YOUR SECTORS NOW, ARE THERE ANY OTHER LOCATIONS THAT
I CAN DROP OFF MY RECYCLABLES?

We have launched a new collection feature (QR code) that enables us to organise
centralised collections throughout our public waste collector sectors. Over the
next few months, we hope to establish arrangements with more partners, so that
residents can drop off their recyclables at other convenient locations too.

--------------------------------------------------------------------------------

I THINK I DID NOT CHOOSE THE CORRECT CATEGORY FOR MY RECYCLABLE; CAN I AMEND MY
BOOKING?

Yes! After the booking is confirmed, you will see a "Pending" request on the
Home or Activity screen. You may click to view the details, edit or cancel the
booking.

--------------------------------------------------------------------------------

I CAN’T SUBMIT MY REQUEST FORM!

 

We apologise for the inconvenience. Please ensure you have filled in all the
mandatory fields

 1. Type of material for every picture you have taken
    
    We want to ensure the overall educational quality of this recycling
    initiative

 2. The collection address and time slot
    
    We want to be ensure service quality

 3. PayNow details (if payment option has been selected)
    
    This is necessary is you require token rewards for recycling. Otherwise,
    simply select the "I'll Recycle for Free" option and submit your request
    form

 

--------------------------------------------------------------------------------

I JUST WANT TO RECYCLE! NO PAYMENT NEEDED. CAN I STILL BOOK FOR A COLLECTION?

Yes! Simply select the "I'll Recycle for Free" option at the end of your
collection request form. Thank you for saving the earth!

--------------------------------------------------------------------------------

I JUST WANT TO RECYCLE! NO PAYMENT NEEDED. CAN I JUST GIVE IT TO YOUR TEAM IF I
HAPPEN TO SEE THEM?

Yes! Simply approach any of our team members and they will collect your
recyclables for free. Thank you for saving the earth!

--------------------------------------------------------------------------------

I BOOKED A RECYCLABLES COLLECTION, BUT WILL NOT BE AT HOME. DO I HAVE TO BE
PHYSICALLY PRESENT AT HOME DURING THE COLLECTION OR CAN SOMEONE ELSE HAND OVER
THE RECYCLABLES? CAN I JUST LEAVE MY RECYCLABLES OUTSIDE MY HOME?

If you have booked a collection, there needs to be someone at home to confirm
the transaction. You will not be able to leave these recyclables outside your
home as our ezi collectors will need to verify your contribution.

--------------------------------------------------------------------------------

I DID NOT SCHEDULE A COLLECTION. CAN I STILL PARTICIPATE IN RECYCLING EVENTS?

Yes! Simply create an account, bring your recyclables down to our friendly ezi
collectors and complete a recyclables collection on-site.

Ensure that you have input your PayNow details via your 'Account' page to
receive rewards.

--------------------------------------------------------------------------------

PAYMENT

I DO NOT HAVE A PAYNOW ACCOUNT, WILL I STILL BE ABLE TO RECEIVE PAYMENT?

Unfortunately PayNow is our only in-App Reward feature as of now. PayNow can be
used across major banks in Singapore. Log in to your bank's internet or mobile
banking portal, and you will be able to register for PayNow through the app or
website.

--------------------------------------------------------------------------------

I NEED TO CHANGE MY PAYNOW ACCOUNT DETAILS, HOW DO I DO THAT?

You can change your PayNow details when you click on the 'Edit'button at the 'My
Account' page. Please ensure your PayNow details are correct in order to receive
payment

--------------------------------------------------------------------------------

MUST MY PAYNOW DETAILS BE THE SAME AS MY REGISTERED MOBILE NUMBER?

No your PayNow details need not be the same as your registered mobile number.
You may also use the same PayNow details for multiple ezi app accounts

--------------------------------------------------------------------------------

COLLECTION HAS BEEN COMPLETED BY I HAVE NOT RECEIVED PAYMENT.

Payment will be processed within 14 days of the collection date. Please ensure
your PayNow details are inputted accurately in your Account details. You will be
notified in the event of Payment Failure to check and revise your PayNow
details.

ABOUT

GLOBAL ENVIRONMENTAL PROTECTION, HAND IN HAND – JOIN OUR RECYCLING PROJECT

In today's world, where global warming and environmental pollution are
escalating, we are committed to contributing to the sustainable development of
our planet through our innovative recycling project. Our initiative not only
operates in multiple countries and regions but also actively supports refugees
by providing essential assistance.

--------------------------------------------------------------------------------

MULTINATIONAL COLLABORATION, SHARED ENVIRONMENTAL VISION

Our recycling project has been implemented in several countries and regions
worldwide, including the United States, Germany, China, India, Brazil, and South
Africa. Each region has a dedicated team that develops scientifically effective
recycling plans based on local needs and environments. Through international
cooperation, we continuously optimize recycling processes, enhance resource
utilization, and reduce environmental pollution.

--------------------------------------------------------------------------------

SUPPORTING REFUGEES, BUILDING A BETTER FUTURE

In addition to environmental protection, our project pays special attention to
refugee issues. We have provided over 100,000 refugees with essential supplies
and job opportunities. Through job training in our recycling project, we help
them acquire new skills and achieve economic independence. Our goal is not only
to protect the environment but also to ensure that everyone has the opportunity
for sustainable development.

--------------------------------------------------------------------------------

YOUR CONTRIBUTION CAN CHANGE THE WORLD

We believe that every small action can collectively create a powerful force for
changing the world. No matter where you are, you can contribute to the cause of
environmental protection by participating in our recycling project. Let’s work
together to create a greener and better future.

Join us and become a pioneer in environmental protection. Follow our website and
social media for more information. The Earth needs you, and we need you too!




GET IN TOUCH

We would love to hear from you!

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 * FAQ
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