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Effective URL: https://www.memberplanet.com/
Submission: On October 17 via manual from US — Scanned from US
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* Groups keyboard_arrow_right * Features keyboard_arrow_right * Pricing keyboard_arrow_right * Sign In * Try It Free * Close * Associations * Nonprofits * Schools * Booster Clubs * Fraternal Organizations * PTAs * Faith-based * Homeowners Associations * Educational Foundations * back * Overview * Membership Management * Events * Fundraising * Online Payments * Websites * Communication * Mobile App * back * Standard Pricing * Enterprise Pricing * back menu * Groups * Features * Pricing * Sign In * Try It Free PRIVACY POLICY Effective Date: November 16, 2018 Thank you for visiting this privacy policy (this "Privacy Policy") of MemberPlanet, LLC, its subsidiaries and its affiliates ("memberplanet", sometimes referred to as "we", "our" and "us"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our website any of our mobile sites or applications (“Mobile Sites”)(if and as applicable) (the website and Mobile Sites will be collectively referred to as "Website"), or our social media pages ("Social Media", and together with our Website and Mobile Sites, our "Services"), our practices regarding such information and how we will treat it. If you enter into any other agreement with us, then this Privacy Policy is in addition to the terms of such other agreement. However, if there is a conflict between this Privacy Policy and said other agreement, then the conflicting terms in the other agreement shall control and prevail. If you have any questions about our Privacy Policy, please feel free to email us at info@memberplanet.com or write to us at: Privacy Matters c/o MemberPlanet, LLC 23224 Crenshaw Blvd Torrance, CA 90505 USA INFORMATION WE COLLECT AND HOW IT IS USED We may collect several types of information from or about you, including: * Information you provide - When you sign up for a memberplanet Account or other memberplanet Service that requires registration, we ask you for personal data (such as your name, address, email address, telephone number, an account password or similar identifying information). In using our Services, you may also provide us with another individual’s personal data. For example, in creating a fundraising flyer for your alumni group, you may provide the personal data of fellow alumni so that they may be contacted using our Services. In addition, for certain Services, such as payment processing, we request credit card or other payment account information. If you choose to correspond with us through email and/or support and suggestion tickets, we may retain the content of your email messages and/or tickets and our responses.Lastly, we may combine the information you submit under your account with information from other memberplanet Services or third parties in order to provide you with a better experience and/or to improve the quality of our Services. * Social Media –We may collect personal data about you when you use our Social Media. * Cookies (or browser cookies) – Unless you have adjusted your browser setting so that it will refuse cookies, we may issue cookies when you direct your browser to our Services. A cookie is a small file placed on the hard drive of your computer. We use cookies to improve the quality of our Services by storing user preferences and tracking user trends, such as how people move through the Website. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. * Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Services. * Log information/Information Automatically Collected - When you access our Website, we automatically record information your browser sends whenever you visit a Website. These server logs may include information such as your web request, browsing patterns, Internet Protocol address, operating system, traffic data, location data, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser, computer or device. These automatic data collection technologies help us personalize and continually improve our Services and your experience on our Services. * California Business & Professions Code Section 22575(b) provides that California residents are entitled to know how we respond to "Do Not Track" browser settings or signals. We do not currently take actions to respond to Do Not Track signals. It is our view that a uniform technological standard has not yet been developed. We may adopt such a standard once one is created, developed and widely and consistently used. * User communications - When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and/or improve our Services. * Affiliated sites - We offer some of our Services in connection with other websites. Personal data that you provide to those sites may be sent to us in order to deliver our Services. We process such information in accordance with this Privacy Policy. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies as they will control how they use your information. * Links - memberplanet may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our Services. memberplanet processes personal data only for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include: * Providing our Services to users; * Fulfilling any other purpose for which you provide personal data; * Notifying you about changes to our Services or services we offer; * Publishing our own marketing and promotional materials and general marketing; * Marketing through a third party; * Auditing, research and analysis in order to maintain, protect and improve our Services; * Ensuring the technical functioning of our network; * Developing new services; * Communications with you; * Sending newsletters and alerts; and * For any other purpose with your consent. As noted above, we may use your information to contact you about our Services that may be of interest to you. If you do not want us to use your information in this way, please do not sign up for our subscription services. If you have already received emails through our subscription services, and you wish to discontinue/unsubscribe from the services, you may send us an email at info@memberplanet.com stating your request. You may also have the option to unsubscribe by responding to the email (sent via the subscription services) with "STOP" or "UNSUBSCRIBE". Please make sure you identify which group/association you would like to discontinue receiving emails from. We may use your information to contact you and/or the recipients you have designated to receive content via SMS messages. You and the recipients (as applicable) are responsible for all messaging and data charges that may apply. You and the intended recipients can opt-out of receiving SMS messages by texting "STOP" at any time in response to a SMS communication. memberplanet processes personal data on our servers in the United States of America. In some cases, we process personal data on a server outside your own country. We may process personal data to provide our own Services. In some cases, we may process personal data on behalf of and according to the instructions from your member organization or our advertising partners. If you are asked in an email communication or in a survey to provide your social security number or credit card information, please do not provide it.Only provide your credit card information as part of completing a purchase or payment through the Website. CHOICES FOR PERSONAL DATA When you sign up for a particular Service that requires registration, we ask you to provide personal data. We will not use such information in a manner materially different than the purposes set forth in this Privacy Policy and/or in the supplementary service privacy notices, without your consent. INFORMATION SHARING memberplanet shares personal data only with other companies or individuals outside of memberplanet in the following limited circumstances: * We provide such information to other companies or individuals to fulfill the purpose for which you provide it. * We provide such information to contractors, service providers and other third parties we use to support our Services and who are bound by contractual obligations and/or applicable data privacy and security laws to keep your personal data confidential, including our third-party service providers who process credit card payments and third parties who collect persistent identifiers on our Services. Third-party services and tools may also send you cookies to collect certain information from you when you visit our Website, which includes the following: * Google AdWords, Google Tag Manager, Google Analytics, and Double Click (collectively referred to as “Google”): Google collects anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), Device ID (EU PII), PII (name, address, phone number, email address, login, EU- IP address, EU-unique device ID ), sensitive (financial information). Aggregate data, anonymous data, PII data and sensitive data is shared by Google with third-party parties. We use the information we get from Google only to improve this website and for marketing purposes. Google collects only the IP address assigned to you on the date you visit this website, rather than your name or other identifying information. You can review Google’s privacy policy at https://www.google.com/policies/privacy/. Although Google plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google about your visits to this website is restricted by the Google Terms of Use and the Google Privacy Policy. You can prevent Google from recognizing you on return visits to the website by disabling cookies on your browser (see below). NOTE: IF YOU DO NOT WANT YOUR PERSONAL DATA TO BE REPORTED TO GOOGLE ANALYTICS, YOU CAN INSTALL THE FOLLOWING: GOOGLE ANALYTICS OPT-OUT. * Zopim: Zendesk owns and operates Zopim. Zopim collects: anonymous data (browser information, cookie data, date/time, hardware/software type, internet service provider, and page views), pseudonymous data (IP Address (EU PII), and Clickstream Data. Data collected by Zopim is shared with third parties. Zopim’s privacy policy can be found at: https://www.zendesk.com/company/privacy/. * New Relic: New Relic collects anonymous data (analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, page views, serving domains and interaction data) and pseudonymous data (IP Address (EU PII), name, phone number, email address, personally identifiable information collected via third parties, login, EU- IP address, and financial information. New Relic’s privacy policy can be found at: https://newrelic.com/privacy. * Launch Darkly: Launch Darkly collects information anonymous data (cookie data), PII (name and email address), and sensitive data (financial information). Heap shares aggregate data with third parties. Launch Darkly shares anonymous data with third parties. You may obtain Launch Darkly’s privacy policy at: https://launchdarkly.com/privacy.html. * Segment (formerly Segment.io): Segment does not disclose the data it collects. Segment’s privacy policy can be found at: https://segment.com/docs/legal/privacy/. * Amplitude: Launch Darkly collects information anonymous data (details undisclosed), PII (PII collected via third parties). Amplitude may share data with third parties. You may obtain Amplitude’s privacy policy at: https://amplitude.com/privacy. * Facebook for Developers (formerly Facebook Connect): Facebook for Developers collects: anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), search history, location based data, Clickstream Data, PII (name, address, phone number, email address, login, EU- IP address, EU-unique device ID), sensitive (financial information). Facebook for Developers’ privacy policy can be found at: https://www.facebook.com/about/privacy/ Each of the above-listed services and tools is governed by the privacy policy established by the respective third-party provider. We encourage you to refer to such policies, which are linked to above in the description of each service. * We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal data on our behalf. Such parties are bound by contractual obligations and/or applicable data privacy and security laws to keep your personal data confidential. * We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or governmental or regulatory request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of memberplanet, its users or the public as required or permitted by law. * We may provide such information to a buyer or other successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by us about users is among the assets transferred. * We may provide such information to publish our own marketing and promotional materials. * We may provide such information when we have your consent. Please contact us at the address below for any additional questions about the management or use of personal data. CALIFORNIA PRIVACY RIGHTS California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes, if applicable. To make such a request, please send an email to info@memberplanet.com. If you believe any of the information we possess about you is incorrect, please send an email to info@memberplanet.com. CHILDREN’S PRIVACY PROTECTION memberplanet takes special care to protect the privacy needs of children under the age of 13 and we encourage parents to be an active participant in their child’s online activities. memberplanet abides by the Children’s Online Privacy Protection Act (COPPA) and other relevant laws. The Website does not target and is not intended for children under the age of 13, and memberplanet will not knowingly collect personal information from them. If memberplanet discovers personal data from a child gathered through the Website, without parental consent, memberplanet will eliminate that data. If you are under 13 you must ask a parent or legal guardian for permission prior to submitting any information to this website. This website is not intended for persons under the age of 18. INFORMATION SECURITY We have implemented technological and security measures to reduce the risk of loss, misuse or unauthorized disclosure of your personal data. Although we implement such measures to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Services or be responsible if it is lost, misused or disclosed. Any transmission of personal data is at your own risk. It is important for you to protect against unauthorized access to your password and to your computer or mobile device. Be sure to sign-off when finished using any computer or mobile device, especially a shared computer or mobile device, and you are strongly encouraged to use other reasonable measures to secure your sensitive information. DATA INTEGRITY memberplanet processes personal data for the purposes for which it was collected and/or in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal data needed to provide or improve our Services. We take steps to ensure the personal data we process is accurate, complete, and current, but we depend on our users to update or correct their personal data whenever necessary. DATA RETENTION memberplanet retains your personal data not longer than it is allowed under the applicable data protection laws and in any case no longer than such personal data is necessary for the purpose for which it was collected or otherwise processed, unless a longer retention period is required by applicable law. The personal data you provide to us for direct marketing purposes will be kept with us until you notify us that you no longer wish to receive marketing information. Accessing and Updating Personal Data To ask questions or comment about this Privacy Policy and our privacy practices, including reviewing, requesting changes to or deleting any of your collected personal data, contact us at info@memberplanet.com. You may also complete and submit our Personal Information Removal/Access Request Form if you would like a copy of your personal data or if you would like to request removal of your personal data. However, where such access is unreasonable, requires a disproportionate effort, jeopardizes the privacy of other memberplanet users, or contravenes the law, our policies, or reasonable business practice, requests to access data may be declined. User identification is required to access data for these reasons, and the process and procedures for various types of access may differ. Please contact us for further information. SOCIAL MEDIA PAGES We may have Social Media pages and/or accounts on Facebook, Twitter, Instagram and other Social Media platforms which permit you to post public messages or responses to articles, comments or other postings. You should be aware that any such posting is likely to become public (including any personal data in connection with it) and is not covered under this Privacy Policy.Please refer to the privacy policy for the Social Media website that you are submitting information to or through. We reserve the right to remove any posting or content in a posting on our Social Media pages in our sole and absolute discretion; however, we have no obligation to monitor postings or content and we have no obligation to remove postings or content. DATA PORTABILITY If required by applicable law, memberplanet will comply with your request to obtain a copy of the information you have shared through our services.If provided for by applicable law, you have rights to obtain a copy of some of the personal data that we hold on you and reuse or share it for your own purposes (“right to data portability”). The above-stated right to data portability only applies: * to personal data you have provided to us (i.e. not any other information); * where we are processing your personal information because you have provided your consent for us to do so, or under a contract with you; and * when processing is carried out by automated means. We can refuse your data portability request if the processing does not satisfy the above criteria. In addition, if the personal data concerns more than one individual, we may not be able to transfer the information to you if doing so would prejudice the other person’s rights. THIRD-PARTY SITES LINKED TO THE WEBSITE We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other sites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other site, including sites which have a link on our Website, is subject to that site’s own rules and policies. Please read over those rules and policies before proceeding. CROSS-BORDER TRANSFERS OF PERSONAL DATA In sharing your personal data with the third parties described above, we may transfer your personal data outside of the country in which your personal data originates. Specifically, with respect to personal data originating in the European Union (EU), we may transfer your personal data outside of the European Economic Area (EEA). Whenever we transfer your personal data originating in the EU out of the EEA, where required by law or regulation, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: * We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. * Where we use providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the U.S. For further details, see the section below regarding the EU-U.S. Privacy Shield. ENFORCEMENT Please feel free to direct any questions or concerns to us regarding this Privacy Policy or memberplanet’s treatment of personal data by contacting us through this Website or by writing to us at: Privacy Matters c/o MemberPlanet, LLC 23224 Crenshaw Blvd Torrance, CA 90505 USA. When we receive formal written complaints at this address, it is memberplanet’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between memberplanet and an individual CHANGES TO THIS PRIVACY POLICY We may change this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you via email or post an announcement on our Services. Your continued use of our Services after we make changes is deemed to be your acceptance of those changes, so please check this Privacy Policy periodically for updates. IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AS DESCRIBED HEREIN, DO NOT PROVIDE US WITH PERSONAL DATA OR USE OUR SERVICES. EU DATA SUBJECTS Right to object You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you; this also applies to profiling based on these provisions. If the personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such marketing; this also applies to profiling, to the extent that it is associated with such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for such purposes. You have the option to exercise your right of objection in connection with the use of information society services by means of automated procedures using technical specifications. Revocability of declarations of consent under data protection law In addition, you may revoke your instances of consent being given at any time, with effect for the future, by contacting us at the contact details given below. Automated decision-making in individual cases, including profiling You have the right not to be subject to a decision based exclusively on automated processing - including profiling - that has legal effect against you or significantly impairs you in a similar manner. This does not apply if the decision: (1) is necessary for the conclusion of, or performance under, a contract between you and the controller; (2) is admissible by law of the Union or of the Member States to which the person responsible is subject and such legal regulations contain appropriate measures to safeguard your rights, freedoms and legitimate interests; or (3) is given with your explicit consent. However, these decisions must not be based on special categories of personal data, unless appropriate measures have been taken to safeguard your rights, freedoms and legitimate interests. In the cases referred to in (1) and (3), reasonable measures must be taken to safeguard your rights, freedoms and legitimate interests, including at least the right to intervention by a person on behalf of the controller, to state your own position and to challenge the decision taken. Contacting memberplanet or the Appropriate Supervisory Authority Enforcement and Independent Dispute Resolution For EU residents: To access your information, ask questions about our privacy practices, or issue a complaint, contact us at: Privacy Matters c/o MemberPlanet, LLC 23224 Crenshaw Blvd Torrance, CA 90505 USA You may also email us at compliance@memberplanet.com. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. The following is the contact information for the supervisory authorities in each member state: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. CONTACT US To access your information, ask questions about our privacy practices, or issue a complaint, contact us at: Privacy Matters c/o MemberPlanet, LLC 23224 Crenshaw Blvd Torrance, CA 90505 USA WHO WE SERVE * Associations * Nonprofits * Fraternal Organizations * Schools * Educational Foundations * Booster Clubs * Military * Faith-based * Homeowners Association * Political Campaigns * PTAs * Fraternal Undergrads * Fraternity Alumni * Sorority Undergrads * Sorority Alumnae * Fraternal Orders * Music Schools FEATURES * Overview * Membership Management * Events * Fundraising * Communication * Online Payments * Websites * Mobile App * Invoices * Group Text Messages PRICING * Subscription Plans & Pricing * Enterprise Pricing * Case Studies SUPPORT * Support Center * 888-298-8845 * Email Us COMPANY * Blog * * * * LEGAL * Terms of Service * Privacy Policy close By using our site, you acknowledge that you have read and understand our Terms of Service and our Privacy Policy.