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QUALITY ASSURANCE AND OPERATIONS REPRESENTATIVE - RPM

30 September 2022

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Gdansk / Amsterdam / Remote
 

Remove the Complexity from Logistics

RPM is one of the fastest-growing logistics companies in North America and
Europe, servicing the Finished Vehicle logistics and Freight transportation
industries. Leveraging a robust network of 50,000+ independent carriers around
the globe, we deliver thousands of loads per month and hundreds of thousands of
vehicles per year, addressing our customers’ shipping needs by sourcing and
developing capacity using our own proprietary technology tools and software.
With our continued global expansion into new markets, we have expanded our 3PL
solution-driven service offerings to include capacity planning, information
technology, network design, strategic planning, and transportation services.

RPM made the Inc. 5000 list 8-straight years, Inc. 5000 Regionals three straight
years, was named by Food Logistics as a Top Green Provider, is Great Places To
Work® certified, made Crain’s Private 200 Companies three consecutive years,
Named by Transport Topics as a Top 100 Freight Broker four consecutive years in
a row, awarded the honor of Entrepreneur Magazine’s Top Company Cultures, Inc.
Magazine’s Best Workplaces, “Cool Places to Work in Michigan” by Crain’s Detroit
Business, named a “Top Place to Work” by Detroit Free Press, and we are 9001 ISO
certified, 1401 ISO certified, and an EcoVadis rated supplier.

Our Core Behaviors

 * Honesty
 * Transparency
 * Trust
 * Vulnerability
 * Accountability

Our Ambition is…

To be known as the North Star of leadership development. That means we think of
our “product” as deeply mature, awakened leaders whose job is to help the people
we lead find their highest ambition through their work and through their own
leadership.

Our Aim is…

To expand and evolve into the most reliable, consistent, and agile source of
logistics solutions for our FVL and Freight customers. To transform the entire
supply chain, from origin to destination, to be more efficient, effective, and
sustainable. To become the solutioning source for digital logistics innovation
for our clients, wherever they are going.

Your Role

Work closely together with internal and external key stakeholders, Carriers, and
Customers. Our Quality assurance and Operations Representatives are RPM`s eyes
and ears outside our offices. You have a strong affinity with the Finished
Vehicle Logistics landscape and are always looking to improve onsite operational
processes. You represent RPM Europe while working with drivers during Port and
Compound activities. Managing loading, and unloading of trucks, audit and guide
our drivers and external stakeholders to collect operational data to improve our
services and offerings.

Manage the RPM Europe claims process and apply operational excellence to even
further reduce damages for our customers and carriers. In this role, you will be
travelling both domestically and internationally and spend large amounts of time
outside in the Ports and Compounds as well as in the (physical & remote) office.

Day-to-Day Responsibilities

 * Act as the liaison between our Carriers/Drivers, Customers, Port/Compound
   operations, and our internal operations teams.
 * Perform European-wide onsite driver assistance and audits during projects and
   contracted vehicle transportations to maintain and improve our highest
   operational quality standards
 * Collaborate with other operational team members to identify, develop and
   implement (new) processes
 * Prepare and improve Service, and process quality reports and manuals by
   collecting, analyzing, and summarizing data collected during onsite audits
   and inspections.
 * Manage the RPM Europe claims process to ensure accurate and timely throughput
   and improve our operations to reduce the number of claims from our customers
   and liability for RPM.
 * Contribute to RPM Europe team efforts by accomplishing related results as
   needed. 

Preferred Qualifications

 * Bachelor’s degree or equivalent and/or equivalent experience within the FVL
   Quality space.
 * Strong affinity with the finished vehicle logistics landscape and experience
   at Port / Compound operations and/or large LSP`s is a pre.
 * Excellent interpersonal and communicational skills
 * Entrepreneurial mindset and excellent eye for details
 * Enjoy travelling across Europe, visiting our partners, and spending time both
   outside with drivers as well as in the office
 * Able to work independently but also in a (virtual) team
 * Full working proficiency in English
 * English is our business language, but we are always looking for multilingual
   candidates to join our international team. Especially French, Spanish,
   German, Italian, and Eastern European language skills are highly preferred.

Compensation and Benefits

 * We offer competitive pay and generous benefits, including:
 * Excellent (International) career growth opportunities.
 * Very competitive Base Salary + Performance Bonus
 * Minimum 25 days annual leave + National holidays (depending on the country of
   residence).
 * Excellent working environment with talented people in an inspiring
   international atmosphere.

Be a Part of Something Bigger

To continue our incredible growth and achieve even greater success, we want
smart, energetic, well-rounded candidates who thrive in a fast-paced
environment. We understand our company’s strength comes from our team of
dedicated individuals who work better together, embrace change, who are
tenacious, persistent, measured, disciplined, loyal, and value trust earned when
the job is complete.

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race,
religion, color, sex, gender identity, sexual orientation, age,
non-disqualifying physical or mental disability, national origin, veteran
status, or any other basis covered by appropriate law. All employment is decided
based on qualifications, merit, and business need.

This job description is intended to define the general nature of the work
performed by employees assigned to this role. It is not intended to be an
exhaustive list of all responsibilities, duties, and skills of employees in this
role. All our employees may be required to perform duties outside of their
normal responsibilities from time to time.

APPLY NOW

 

Have a position you’re trying to fill? Find your perfect candidate with
Automotive Logistics Careers.





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