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</form>Text Content
* Why Cresta
Back
HOW CRESTA HELPED SLEEP NUMBER DRIVE EXPONENTIAL REVENUE GROWTH WITH THEIR
SALES-TO-SERVICE MODEL
Read more
* Why Cresta
Cresta centralizes and amplifies the knowledge, insights, and coaching
your contact center needs to reach peak performance.
* Customer Stories
Learn how Cresta is delivering lasting value for our customers.
* Solutions
Back
HOW TO USE CHATGPT TO DIAGNOSE REVENUE OPPORTUNITIES
Read more
* Solutions Overview
* Solution Bundles
* Revenue Growth
Arm sellers with high-performing personalized coaching that is proven to
grow revenue faster.
* Customer Care
Real-time guided responses help customer advocates deliver better customer
experiences.
* Post-Call
Increase agent effectiveness through outcome-oriented coaching and
business insights.
* Use Cases
Back
REIMAGINING POST-CALL THROUGH THE POWER OF AI
Read more
* Use Cases by Function
Sales
Collections
Retention
Remote Teams
* Industries
Automotive
Retail
Telecom
Airlines
Finance
Insurance
* Products
Back
THE REAL STORY ON GENERATIVE AI FOR CUSTOMER ENGAGEMENT
Read more
* Product Overview
* Product Demo Videos
* Agent Assist
Improve agent efficiency and effectiveness with real-time coaching.
* Director
Get 100% visibility into team performance and accelerate coaching.
* Insights
Uncover customer insights and trends from conversational data.
* Virtual Agent
Discover and automate your most common interactions.
* Resources
Back
SURVEY REPORT: SALES EFFECTIVENESS IN REVENUE-GENERATING CONTACT CENTERS
Read more
* Resource Library
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* About Cresta
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Request a demo
Request a demo
INCREASE SALES EFFICIENCY AND EFFECTIVENESS WITH GENERATIVE AI
Cresta for Sales helps your team build and follow bespoke playbooks that are
proven to improve business outcomes and narrow the gap between top and bottom
performers.
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GENERATIVE AI FOR THE INTELLIGENT CONTACT CENTER
Cresta’s integrated contact center intelligence products turn real-time insights
into real-time actions that drive results.
UNCOVER & ACT ON BUSINESS INSIGHTS
Get visibility into business trends as they emerge so you can make smarter and
faster business decisions.
DRIVE ROBUST COACHING & QUALITY ASSURANCE
Measure team performance on 100% of conversations and coach the performance gaps
that matter.
INCREASE AGENT EFFECTIVENESS & EFFICIENCY
Equip every agent with the AI-powered coaching and assistance they need to
perform like a top performer.
DRIVE EFFICIENCY THROUGH AUTOMATION
Strategically find and replace repetitive conversations with chatbots backed by
customer insights.
SOLUTIONS FOR THE INTELLIGENT CONTACT CENTER
> “Cresta was a real game changer for us… better customer satisfaction, more
> purchases, higher conversion, more sales bonuses.”
MICHAEL HOPKINS, SVP, SALES AND SERVICES, BLUE NILE
> “There has been about a 10 percent improvement in response time, conversion to
> sales and reduced session time. And the system keeps learning and getting
> better.”
JIM LYSKI, EVP, FOR STRATEGY, MARKETING AND PRODUCTS, CARMAX
> “Cresta greatly reduced our agent ramp time, helped new agents to provide
> maximum customer value fast and led to increased CSAT and RPC.”
JULIA SHEA, HEAD OF VENDOR SALES & SMB ASSIST, DROPBOX
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AN INTEGRATED SUITE OF INTELLIGENT PRODUCTS
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AI COACHING AND ASSISTANCE THAT MAKES EVERY AGENT A TOP PERFORMER.
* Makes agents more effective with behavioral coaching
* Automates repetitive tasks and quickly finds answers
* Continuously learns and improves over time
REAL-TIME CUSTOMER INTELLIGENCE THAT YOU CAN INSTANTLY PUT INTO ACTION.
* Instantly answer critical business questions
* Uncover customer trends in real-time
* Put insights into action with a few clicks
AI-ENABLED COACHING, QA AND PERFORMANCE MANAGEMENT.
* Get 100% visibility into team performance
* Instantly identify top performers
* Coach and QA 4x faster
AUTOMATE ONLY THE RIGHT USE CASES, LET YOUR PEOPLE HANDLE THE REST.
* Discover the best conversations to automate
* Uses agent best practices to inform chatbot design
* Full-service design and implementation
PRODUCT OVERVIEW
PROVEN TO DELIVER RESULTS
Our patented Real-Time Intelligence Engine surfaces and amplifies behaviors that
are proven to move the needle.
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%
increase in CSAT
0
%
lower AHT
0
hrs
saved per week
0
%
reduction in ramp time
Blog
HOW TO USE CHATGPT TO DIAGNOSE REVENUE OPPORTUNITIES
Learn how to use ChatGPT to diagnose revenue opportunities in this latest post
from Cresta's...
Blog
REIMAGINING POST-CALL THROUGH THE POWER OF AI
Why do enterprise businesses need a generative AI-powered post-call solution? We
explain why - and...
Webinars
THE REAL STORY ON GENERATIVE AI FOR CUSTOMER ENGAGEMENT
Join Cresta's VP of Marketing, Scott Kolman, and Metrigy's CEO & Principal
Analyst, Robin Gareiss...
WANT TO SEE IT IN ACTION?
LET’S START WITH A DEMO
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Palo Alto, California 94301
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Cresta
Beta
CLOSING THE SALES PERFORMANCE GAP
We looked at over 340,000 sales conversations to identify what set top
performing salespeople apart from their peers.
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