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Creditsafe UK

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 * ENGLISH
   
   * English
   * Dutch
   * French

Welcome
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How can we help you today?
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HELP ARTICLES


MY TICKETS


 * CREDIT & RISK (NEW WEBSITE)
   
   From running a UK or International credit report to setting up risk
   monitoring or arranging a debt collection, our helpful guides are here to
   help you.


 * COMPLIANCE (NEW WEBSITE)
   
   If you have a question relating to your anti-money laundering checks or
   compliance solutions, you will find product guides and FAQs here.


 * SALES & MARKETING DATA (NEW WEBSITE)
   
   Have a question about our Sales and Marketing Data? From accessing data to
   running a data cleanse, here is where you will find the answer.


 * MY ACCOUNT (NEW WEBSITE)
   
   Having trouble logging in? Forgotten your password? You will find everything
   relating to your account and the answers to basic queries.


 * FAQS
   
   Find an answer quickly to the most common questions on anything to do with
   your account or our products.


 * API & INTEGRATIONS
   
   Need some technical help on integrated data, APIs or any of our Apps? We will
   have the answer here or our dedicated Enterprise Solutions Support Team can
   help you.


 * CREDIT & RISK
   
   From running a UK or International credit report to setting up risk
   monitoring or arranging a debt collection, our helpful guides are here to
   help you.


 * COMPLIANCE
   
   If you have a question relating to your anti-money laundering checks or
   compliance solutions, you will find product guides and FAQs here.


 * SALES & MARKETING DATA
   
   Have a question about our Sales and Marketing Data? From accessing data to
   running a data cleanse, here is where you will find the answer.


 * MY ACCOUNT
   
   Having trouble logging in? Forgotten your password? You will find everything
   relating to your account and the answers to basic queries.


RECENT ARTICLES

 * New Website - User Masterclass Recording
   
   In this Masterclass, Premier Customer Development Manager, Katie Morris
   show...

 * Is Creditsafe a Data Controller or Data Processor?
   
   Creditsafe owns or licences a huge amount of data. This is plugged into our
   ...

 * Is Creditsafe’s data GDPR compliant?
   
   Yes, Creditsafe collects and distributes the data in compliance with the
   req...

 * Is Creditsafe's prospect data GDPR compliant?
   
   Firstly please refer to our Creditsafe GDPR customer briefing, which sets
   ou...

 * Connect API Data Dictionaries
   
   Please click on the relevant link below to download our Connect API data
   dic...


CREDIT & RISK (NEW WEBSITE)


COMPANY CREDIT REPORTS

 * Searching for a UK or Irish Company
 * What's inside a Company Credit Report?
 * How to customise the information in your downloaded reports


COMPANY MONITORING

 * How to monitor a company
 * The Monitoring Menu explained.
 * A guide to the Monitoring Home Tab
 * How to create a new Monitoring portfolio
 * How to upload a list of companies to a Monitoring portfolio

View all (11)


INTERNATIONAL COMPANY CREDIT REPORTS

 * How do I view an instant International Credit Report?
 * Can't find an International company in our database?
 * How to arrange a Fresh Investigation for a report in an offline country.
 * What is the difference between an International Database Report (online) and
   an International Partner Report (offline)?
 * How much do your International Credit Reports cost?

View all (6)


CONSUMER REPORTS

 * Ireland - How to search for a Consumer report
 * The Consumer Credit Score explained
 * Consumer Credit Score Data Sources
 * Can I carry out a Consumer search on anybody?
 * Glossary of Terms

View all (8)


TRADE PAYMENT DATA

 * What is Trade Payment information?
 * What is DBT and how is it calculated?


3D LEDGER

 * What is 3D Ledger?


BANK VERIFICATION CHECKS

 * What is the difference between Validation and Verification?
 * What is the Bank Verification tool?
 * How to verify bank details using the Bank Verification tool


COMPLIANCE (NEW WEBSITE)


ANTI-MONEY LAUNDERING

 * Ireland - How to run an AML check
 * Who needs to perform Anti-Money Laundering checks?
 * Why perform Anti-Money Laundering checks?
 * I have dealt with my clients for many years, do I still need to carry out
   Customer Due Diligence?
 * Who enforces the Anti-Money Laundering regulations?

View all (8)


ID & KYC CHECKS

 * How to run an ID check


COMPLIANCE

 * How to run a Compliance Check


TRACE

 * How to use Trace search


CREDITSAFE PROTECT

 * Where can I find the Creditsafe Protect API documentation?
 * Protect Platform User Guide


SALES & MARKETING DATA (NEW WEBSITE)


PROSPECTING

 * How to find your next customer using our prospects guide
 * How to access Prospects


DATA CLEANING

 * Why should I clean my data?
 * What is a Data Health Check?
 * What does your Data Enhance Service do?
 * How does your data de-dupe work?


MY ACCOUNT (NEW WEBSITE)


MY ACCOUNT DETAILS

 * My Profile Details
 * How do I add a user to my Creditsafe account?
 * Data Subject Request (GDPR)
 * Subject Access Request (SAR)
 * How important is it to read the terms and conditions before agreeing my
   contract?

View all (7)


LOGGING IN

 * How to log in to your account
 * I have forgotten my Username or Password
 * My Creditsafe password is timing out after 20 minutes of inactivity - can I
   extend this?


MY SUBSCRIPTION

 * How do I add a product to my account?
 * When is my renewal date?
 * How much does a Creditsafe subscription cost?
 * Country dependent service availability


CONTACT

 * How can I contact you?
 * How do I make a complaint?
 * How do I cancel and reschedule an appointment with one of your Creditsafe
   Representatives?


PAYMENT METHODS

 * Where to send a remittance
 * Request a copy of your invoice
 * How to update my invoice details
 * How to update payment terms


TERMINATION OF MY ACCOUNT

 * Termination of Account
 * Is there a cooling off period ?


FAQS


COMPANY CREDIT REPORTS

 * Why should I use a Company Credit Report?
 * Have a question on your company report?
 * How do you indicate if a company is creditworthy?
 * Can I see a sample report before I buy one?
 * How do I print and/or save a company report?

View all (25)


UK COMPANY SCORECARD

 * Scorecard Glossary of Terms
 * What does the score predict?
 * Do I need to do any changes in my system when you make the changes?
 * What happens when you launch the new UK scorecard?
 * Who can I contact if I have any questions about the UK scorecard?

View all (21)


CONSUMER CREDIT REPORTS

 * I can’t find any results for somebody, why is that?
 * On a consumer report, why would a CCJ not appear on your report but appears
   on a competitor’s report?
 * Why is there an N/A on the credit score?
 * What is meant by Residency Confirmation?
 * What is a Notice of Correction?

View all (23)


SALES & MARKETING DATA

 * How often is the company data updated?
 * Do you have a list of all the criteria available to refine my lead list?
 * Can existing customers or selected businesses be excluded?
 * Is there a minimum and maximum number of records that can be downloaded?
 * In what formats can the data be downloaded?

View all (8)


ANTI MONEY LAUNDERING (AML)

 * What is Money Laundering?
 * What is Electronic Verification?
 * If Passports and Driving Licences are collected, why check anything else?
 * What is the Consented National Database?
 * What is the Birth Index?

View all (19)


DEBT COLLECTION

 * Do you collect debts from Non-Limited companies or Sole Traders?
 * Can I collect international debts?
 * What is the process to collect a debt?


TRADE PAYMENT INFORMATION

 * Can anyone provide payment information?
 * Does your payment information cover Europe?
 * How is payment data going to benefit my company?
 * How do you stop false payment data being added?
 * How do I join the Trade Payment Data Program and what are the benefits?

View all (13)


INTEGRATION / XML

 * I am interested in integrating your data, who do I contact?
 * What is your XML package?
 * I’m interested in reselling Creditsafe data, what are the next steps?


GDPR

 * Do you store and process the data we send?
 * What do you use the data for?
 * Where is your data kept?
 * How long do you retain your data for?
 * Is this processed outside EU?

View all (15)


WEBSITE

 * Why are Creditsafe introducing a new website?
 * Do I have to change over to the new website?
 * Will this affect me as a customer?
 * What are the advantages of the new website?
 * Does it cost more?

View all (13)


RISK TRACKER MIGRATION

 * How do I access the Global Monitoring platform?
 * Will my existing credits be valid on the Global Monitoring platform?
 * Can I remain on the Risk Tracker platform if I want to?
 * Do I have to pay for the upgrade?
 * Will I have to do anything in order to authorise the switch to Global
   Monitoring from Risk Tracker?

View all (6)


ABOUT CREDITSAFE

 * Are Creditsafe a "Designated CRA" under the Small and Medium Sized Business
   (Credit Information) Regulations 2015?
 * Is Creditsafe endorsed by insurance providers?


USER GUIDES

 * New Website - User Masterclass Recording


BULK DATA

 * Data Transfer System user guide


API & INTEGRATIONS


CONNECT API

 * Creditsafe Connect API Documentation
 * Connect API Data Availability per Country
 * Connect API Feature Availability per Country
 * Connect API Data Dictionaries
 * Connect Monitoring Set Up Guide

View all (20)


GLOBAL GATEWAY API DOCUMENTATION

 * Set up documentation
 * Data Dictionaries
 * Sample Solutions
 * International Database
 * How to find out about planned maintenance


SAGE 50 APP

 * Sage 50 App Product Gallery
 * Sage 50 user guide & training videos
 * How to view a company credit report within the Sage 50 App
 * How to view a PDF credit report in Sage 50
 * How to create a new Sage 50 customer record using the Creditsafe app

View all (14)


SALESFORCE BUSINESS INTELLIGENCE APP

 * What to do if you see "User Not Authorised"
 * What to do if you see "Profile Not Authorised"
 * What to do if you see "Oops, there was an error rendering Canvas application
   [Creditsafe]."
 * What to do if you see "The HTTP request is unauthorized with client
   authentication scheme 'Basic'. The authentication header received from the
   server was 'Basic realm="creditsafe.com"'.
 * What to do if you see "This record was modified by {User} during your edit
   session. Make a note of the data you entered, then reload the record and
   enter your updates again."

View all (13)


SALESFORCE LEAD GENERATOR APP

 * What to do if you see "INVALID_LOGIN: Invalid username, password, security
   token; or user locked out."
 * What to do if you see "This field is required."
 * What to do if you see "Creditsafe Lead Generator requires a defined Record
   Type for Leads"


NETSUITE APP

 * What to do if you see "The CreditSafe service is currently unavailable.Please
   contact your account administrator.""
 * What to do if you see "Information"


CREDIT & RISK


COMPANY CREDIT REPORTS

 * Searching for a UK Company
 * What's inside a Company Credit Report?
 * How to arrange a Fresh Investigation for a report in an offline country.


COMPANY MONITORING

 * Monitoring User Guide as a PDF
 * How to monitor a company
 * The Monitoring Menu explained.
 * A guide to the Monitoring Home Tab
 * How to create a new Monitoring portfolio

View all (12)


DEBT COLLECTION

 * How to refer an unpaid debt to be collected
 * How to set up Debt Notification Letters (Debt Chaser)


INTERNATIONAL COMPANY CREDIT REPORTS

 * How do I view an instant International Credit Report?
 * Can't find an International company in our database?
 * What is the difference between an International Database Report (online) and
   an International Partner Report (offline)?
 * How much do your International Credit Reports cost?
 * What data is available in each country?


CONSUMER REPORTS

 * How to search for a Consumer report
 * The Consumer Credit Score explained
 * Consumer Credit Score Data Sources
 * Can I carry out a Consumer search on anybody?


TRADE PAYMENT DATA

 * What is Trade Payment information?
 * What is DBT and how is it calculated?
 * The Trade Payment Analysis tab explained


3D LEDGER

 * What is 3D Ledger?


RISK TRACKER

 * What is Risk Tracker and why should I use it?
 * Can I control which changes I monitor?
 * Can I turn off the Automatic Risk Tracker?
 * How to add multiple companies to Risk Tracker in one go
 * How to view changes within your Risk Tracker portfolio

View all (6)


BANK VERIFICATION CHECKS

 * What is the difference between Validation and Verification?
 * What is the Bank Verification tool?
 * How to verify bank details using the Bank Verification tool
 * How to view previous Bank Verification checks


COMPLIANCE


ANTI-MONEY LAUNDERING

 * How to run an AML check
 * Who needs to perform Anti-Money Laundering checks?
 * Why perform Anti-Money Laundering checks?
 * I have dealt with my clients for many years, do I still need to carry out
   Customer Due Diligence?
 * Who enforces the Anti-Money Laundering regulations?

View all (6)


ID & KYC CHECKS

 * How to run an ID check


COMPLIANCE

 * How to run a compliance check


TRACE

 * How to use Trace search


CREDITSAFE PROTECT

 * Where can I find the Creditsafe Protect API documentation?
 * Protect Platform User Guide


SALES & MARKETING DATA


PROSPECTING

 * How to find your next customer using our prospects guide.
 * How to access Prospects


DATA CLEANING

 * Why should I clean my data?
 * What is a Data Health Check?
 * What does your Data Enhance service do?
 * How does your data de-dupe work?


MY ACCOUNT


MY ACCOUNT DETAILS

 * My Profile Details
 * How do I add a user to my Creditsafe account?
 * Data Subject Request (GDPR)
 * Subject Access Request (SAR)
 * How important is it to read the terms and conditions before agreeing my
   contract?

View all (7)


LOGGING IN

 * How to log in to your account
 * I have forgotten my Username or Password
 * My Creditsafe password is timing out after 20 minutes of inactivity - can I
   extend this?


MY SUBSCRIPTION

 * How do I add a product to my account?
 * When is my renewal date?
 * How much does a Creditsafe subscription cost?
 * Country dependent service availability


CONTACT

 * How can I contact you?
 * How do I make a complaint?
 * How do I cancel and reschedule an appointment with one of your Creditsafe
   Representatives?


PAYMENT METHODS

 * How to pay your invoice
 * Where to send a remittance
 * Request a copy of your invoice
 * How to update my invoice details
 * How to update payment terms


TERMINATION OF MY ACCOUNT

 * Termination of Account
 * Is there a cooling off period ?


CAN'T FIND WHAT YOU'RE LOOKING FOR?


LET US HELP YOU!

Submit a Ticket

My Account
 * My Account Details
 * Logging In
 * Contact

Billing
 * Renewing My Account
 * Cancelling My Account
 * FAQs

Credit & Risk
 * Credit Reports
 * Monitoring
 * Collections

Compliance
 * Anti-Money Laundering
 * KYC & ID Checks

Sales & Marketing
 * Sales & Marketing Data
 * Data Cleansing & Enchancement
 * Sales Joe