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THESE FIVE CHALLENGES WILL LEAD RETAILERS TO AUTOMATION IN 2023

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As we look toward the new year, we reflect on some of 2022’s greatest
challenges, such as labor and supply chain shortages. However, the retail
industry is one of the most adaptable and resilient industries out there. While
some challenges, like labor, will remain the same, there will be new challenges
and trends retailers will have to overcome to remain successful in 2023. Below
are five trends our experts predict we’ll see in the new year: 

1. REDUCING THE IMPACT OF HIGH-INTEREST RATES

Rates are higher than ever and are predicted not to drop until 2025. This has
caused higher costs associated with the supply chain, including the inventory,
equipment, and funding retailers need to operate. These higher interest rates
have also slowed mergers and acquisitions and made business investments more
costly. Lastly, retailers of any size will want to make cash deposits daily to
access 100 percent of their sales. However, that means having a manager leave
the store premise and losing valuable time and productivity – which is already a
strained resource. This is where a solution like SafePoint, which offers
provisional credit, is more valuable to retailers than ever. They’ll receive
daily provisional credit from their bank without having a manager leave the
store premise.

2. MINIMIZING THE EFFECT OF THE LABOR SHORTAGE

Retailers will be facing more challenges when it comes to labor in 2023. Yes,
wages will rise. Yes, turnover will continue, and yes, replacing employees will
only get more difficult. The hospitality industry’s turnover rate is 73 percent,
and the average cost associated with replacing an employee is $5,864 per person,
not including salary. When looking at the numbers, it is no wonder retailers are
turning to automation for repetitive, low-value tasks to reduce costs and boost
efficiency with the knowledge that not all employees will be replaced. Retailers
can save on labor by automating cash management. Loomis’ line of Titan smart
safes, which automatically counts cash and keeps it secure until an armored
truck picks it up, saves managers 45 minutes to an hour and a half daily.

3. REDUCING BANK TRIPS AMIDST CONSOLIDATIONS

Banks continue to close branches, especially in rural and suburban areas.
Managers are now driving further to make deposits and get change which means
they are out of the store for longer periods when labor is tight and in-store
operations must take precedence. Reducing bank trips leaves more cash in the
store, increasing the risk of loss and decreasing cash liquidity for the
business.  In addition, banks are raising fees to help streamline their
operations, and commercial businesses are being heavily impacted. Many
restaurants have reported the fees associated with over-the-counter deposits
rising as much as 50-200 percent.

4. REDUCING UNWANTED INVENTORY

Evaluating unwanted inventory has always been a priority for retailers looking
to increase their profits. However, retailers are taking this to the next level
in 2023. The pandemic caused many retailers to stock up on inventory due to
supply chain shortages, costing billions of dollars of excess inventory. And
while big box retailers like Target have always been known for their variety of
inventory, they have begun evaluating their inventory needs based on customer
demand instead of supply chain shortages. In 2023 they are making more space for
high-demand products like beauty and grocery while removing fewer in-demand
products from their shelves. This not only reduces the cost of inventory and
raises revenue for retailers, but it also creates an overall better customer
experience.

5. LEVERAGING TECHNOLOGY TO BUILD A BETTER IN-STORE CUSTOMER EXPERIENCE

There is a common misconception that the pandemic decreased in-store shopping in
favor of online shopping. However, according to Publicis Sapient research,
almost 88 percent of consumers prefer to shop in-store for certain items, but
only if the in-store shopping experience is as efficient and engaging as the
online experience. What does this mean for retailers? It means investing in
things like drive-up pick-up options or experimenting with new technology at the
point of sale for a faster and easier checkout. For example, some grocers are
trying new technology that allows customers to have a checkout-free system that
scans their whole cart at once instead of having a team member ring up each
item. Looking to 2023, the best retail in-store experiences will connect the
digital and physical shopping experience.

There is an underlying common goal for all these trends, improving the customer
experience while reducing costs to retailers. Want to learn more about how cash
automation can help you save time and labor? Visit booth #1144 at the NRF Big
Show in New York, NY, from Jan. 15-17, 2023, to see our industry-leading smart
safes and cash recyclers in action, or contact us here.

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Salesforce Campaign - None -EventsDigitalCampaignsDane CSGEBQ Robert Diamond
LeadsEBQ Jon Uphouse LeadsEBQ Inbound CallsCSG TexasEBQ SafePoint VP Listed
AccountsMary CSG ListMary SayeFinancial Website FormJames HesterSafePoint Taco
Bell FranchisesTom SimonEBQ Follow upVP list CSGEBQ Bryan Burroughs
LeadsCalifornia CSG ListRetail CSG listCSG SE RegionJustin MurphyCSG List
CampaignEmanuel CSGHalachev CSG Targets 2017Dane CSGDalmarie CSGCruz CSG
Campaign 2017NAE CSG ListJeff PayneSafePoint Landing PageContact Us Inquiry
FormSafePoint Website FormEBQ Chad Johnson LeadsEBQ FDIC BuildFinancial Landing
PageWebsiteCase Study FormsResources/DocumentsCash In Transit FormsWebsite -
Restaurant Campaign PageWebsite - Recycler Campaign PageQSR Web
LeadsRestaurantWebsite - ATM Campaign2021 Q1: CA Playbook Mailer (Banks)2018: C3
Financial Mess of Money Themetest2019 Q3 DR Non-Mailer Contacts2017 09 -
Cracking the Vault on Cash in the Branchlogicpath.com - FR2900 Analysis2019 02:
Market View Gray Helmet Booklet - BanksTesting CampaignsSync to HubSpot2017 Ceto
and Assoc FMS FORUM2018 FMS FORUM [Ceto]2019 Q3 MV CU Non-Mailer
Contactslogicpath.com - Whitepaper Form2018 04: Market View Sherlock Holmes
Theme - CUs2020 Q4: Profitability Enhancement Playbook (CUs)2018 08: DR Set Free
Money Theme2018 04: DR Set Free Money Theme2020 Q2 C3: Crisis Management and
Cash Campaign2018 FMS FORUM [logicpath]2019 Q1 Deposit Reclass Nurture2020 Q4
C3: Cash Smarts Part 2 Campaign (Banks)2017 OCT: Deposit Reclass Presentation
Mailer2018 08: Market View Sherlock Holmes Theme - CUslogicpath.com - Download
Webinar2020 Q2: Profitability Enhancement Playbook2018 ABA Annual [Ceto]2020 Q3:
Profitability Enhancement Playbook (Banks2017 SEPT: C3 Financial Presentation
Mailer2017 AICPA Competitive Intelligence Presentation2021 Q4: CA Playbook
Mailer (Credit Unions)2019 04: Clear Point Inbound/Outbound2019 07: C3 Financial
Webinar & Bookletlogicpath.com - Request Demo/Presentation2021 Q3: CA Playbook
Mailer (Banks)2019 07: Clear Point Inbound - Credit Unions2021-Feb 3-Webinar-C3
Financial Admin TrainingC3 Financial Champion Program2018 Q3 Clear Point
Nurture2017 JULY: Market View James Bond Theme - Banks2021-Feb 4-Webinar-C3
Financial User Training2021-Newsletter-Logicpath Monthly Roundup2019 08: Market
View Gray Helmet Booklet - Credit 2019 04: Market View Gray Helmet Booklet -
Credit 2019 08: Deposit Reclass Webinar & Booklet2019 04: Deposit Reclass
Webinar & Booklet2017 Ceto and Assoc CUNA CFO Council Conference2019 Texas
Bankers Association Annual2019 CUNA CFO Council [Ceto]2019 CUNA CFO Council
[LP]2019 FMS FORUM [Ceto]logicpath Client Branding2019 07: Market View Gray
Helmet Booklet - Banks2019 Q2 C3 Nurture2019 ABA Annual [Ceto]2019 02: C3
Financial Webinar & BookletPublic Relations2018 07: Market View Sherlock Holmes
Theme - BANKS2018 CUNA CFO Council [Ceto]2021 Q2: C3 Financial: 7 Wastes of
Service2021 Q3: C3 Financial: 7 Wastes of Service2021 Q2: CUNA - All attendees
Follow up2021 Q2: CA Playbook Mailer (Credit Unions)2021 Q1: C3 Financial: 7
Wastes of ServiceCeto.com Benefits CalculatorCeto.com Presentation Request2020
Q1: Profitability Enhancement Playbook - Bank2021 Q2: CUNA Invite2020 Q3: C3
Financial Smart Tips Campaign2020 Email Signature Banner Clicks2020 Q1: C3
Financial Tube & Dice Mailer Campaign2018 02: Market View Sherlock Holmes Theme
- BANKS2017 JAN: Market View James Bond Theme - BanksSupport Requests2018
logicpath ICBA Community Banks Live2021-C3v4-Phased Client Rollout2017 Ceto and
Assoc ABA NCCB2017 APRIL: Market View James Bond Theme - CUslogicpath.com -
Contact Form2020 Holiday Card - CA2017 AUG: Market View James Bond Theme -
CUslogicpath.com - WP Myth of a Cashless Society2021 Q4: C3 Financial: 7 Wastes
of Service2020 - CA - Email Sig Banner Clicks - Benefits Cal2019 ABA Annual
[Ceto] - VIP Dinner2020 - LP - Email Sig Banner Clicks - C3 - Request2021 Q1:
[Webinar] 7 Wastes of ServiceeNewsletter Sign-upsLP: 2022 Q2 The Complete Guide
to Automating the CAdvertising LeadsConvenience Store DecisionsTrade Shows -
PastLead Gen Email MarketingLenny SafePoint Lead Re-engagementTest
CampaignTradeshowsNACS 2022
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