support.ihomeclean.com Open in urlscan Pro
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  <section id="tell_us_more_section" class="py-3">
    <h2 class="h2">Tell us more</h2>
    <p>To make sure we deliver the highest quality support, please provide us with as much of the following information as possible. The more we know, the faster we can help.</p>
    <span class="font-italic">* Asterisks denote required fields.</span>
    <div class="row form-row">
      <div class="form-group col-md required-field">
        <label for="id_first_name">First Name</label>
        <input type="text" name="first_name" maxlength="128" required="true" class="form-control" id="id_first_name">
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      <div class="form-group col-md required-field">
        <label for="id_last_name">Last Name</label>
        <input type="text" name="last_name" maxlength="128" required="true" class="form-control" id="id_last_name">
      </div>
    </div>
    <div class="row form-row">
      <div class="form-group col-md required-field">
        <label for="id_email">Your email address</label>
        <input type="email" name="email" maxlength="254" required="true" class="form-control" id="id_email">
      </div>
      <div class="form-group col-md">
        <label for="id_phone">Your phone number</label>
        <input type="tel" name="phone" maxlength="32" placeholder="Optional" class="form-control" id="id_phone">
      </div>
    </div>
    <div class="row form-row">
      <div class="col-md required-field">
        <span>Is your inquiry about an iHome device that you own?</span>
      </div>
      <div class="col-md">
        <div class="form-check form-check-inline form-flex">
          <label for="id_own_yes">Yes</label>
          <input type="checkbox" name="own_yes" class="form-control form-check-input" id="id_own_yes">
        </div>
        <div class="form-check form-check-inline form-flex">
          <label for="id_own_no">No</label>
          <input type="checkbox" name="own_no" class="form-control form-check-input" id="id_own_no">
        </div>
      </div>
    </div>
  </section>
  <section id="device_section" class="py-3 d-none">
    <h2 class="h2">Device Specifics</h2>
    <p>Now that we know how to get in touch with you, let us know a little more about your specific iHome device and what issue you are having.</p>
    <div class="row form-row">
      <div class="form-group col-md required-field">
        <label for="id_product">Product</label>
        <input class="form-control" id="id_product" list="id_product-list" name="product" value="">
        <datalist id="id_product-list">
          <option value="" selected="">---------</option>
          <option value="OTHER">Not an iHome Clean Product (OTHER)</option>
          <option value="iHWV5 - WHT">iHome WetVac WV5 (iHWV5 - WHT)</option>
          <option value="IHSV3-BLK">iHome StickVac SV3 (IHSV3-BLK)</option>
          <option value="IHRV1-WHT">iHome AutoVac Eclipse (Classic) (IHRV1-WHT)</option>
          <option value="IHRV2-WHT">iHome AutoVac Eclipse G (Classic) (IHRV2-WHT)</option>
          <option value="iHRV12-BLK">iHome AutoVac Luna (iHRV12-BLK)</option>
          <option value="iHRV13-BLK">iHome AutoVac Luna Pro (iHRV13-BLK)</option>
          <option value="iHRVS2-3BLK">iHome AutoVac Nova S2 (iHRVS2-3BLK)</option>
          <option value="IHRV9-BLK">iHome AutoVac Juno (IHRV9-BLK)</option>
          <option value="iHRV9-BLKS">iHome AutoVac Juno (2nd Gen.) (iHRV9-BLKS)</option>
          <option value="iHRVS1-3BLK">iHome AutoVac Nova S1 (iHRVS1-3BLK)</option>
          <option value="iHRV16-WHT">iHome AutoVac Orbita Pro (iHRV16-WHT)</option>
          <option value="IHSV1-WHT">iHome StickVac SV1 (IHSV1-WHT)</option>
          <option value="iHSV1-WHT-R">iHome StickVac SV1 (Refurb) (iHSV1-WHT-R)</option>
          <option value="IHRV1-BLK">iHome AutoVac Eclipse (Classic) (IHRV1-BLK)</option>
          <option value="iHRV10-BLK">iHome AutoVac Eclipse (2022) with Mopping (iHRV10-BLK)</option>
          <option value="iHRV11Y-BLK">iHome AutoVac Eclipse Pro (2022) - No Mopping (iHRV11Y-BLK)</option>
          <option value="iHRV10Y-BLK">iHome AutoVac Eclipse (2022) - No Mopping (iHRV10Y-BLK)</option>
          <option value="iHRVS1PRO-3BLK">iHome Autovac Nova S1 PRO (iHRVS1PRO-3BLK)</option>
          <option value="IHSV2-GRY">iHome StickVac SV2 (IHSV2-GRY)</option>
          <option value="iHRV7-SLV">iHome AutoVac Halo (iHRV7-SLV)</option>
          <option value="IHRV2-BLK">iHome AutoVac Eclipse G (Classic) (IHRV2-BLK)</option>
          <option value="iHRV11-BLK">iHome AutoVac Eclipse Pro (2022) with Mopping (iHRV11-BLK)</option>
          <option value="IHRV6-BLK">iHome AutoVac Nova (Classic) (IHRV6-BLK)</option>
          <option value="iHRV14-BLK">iHome AutoVac Nova Pro (2022) (iHRV14-BLK)</option>
          <option value="IHRS1-BUN">iHome Bundle StickVac + AutoVac (IHRS1-BUN)</option>
          <option value="iHHV1-BLK">iHome HandVac HV1 (iHHV1-BLK)</option>
          <option value="iHRV4-GRY">iHome AutoVac Juno (Classic) V4 (iHRV4-GRY)</option>
          <option value="iHSV6-WHT">iHome SV6 StickVac (iHSV6-WHT)</option>
          <option value="iHWV5-WHT">iHome WetVac (iHWV5-WHT)</option>
        </datalist>
      </div>
    </div>
    <div class="row form-row">
      <div class="form-group col-md">
        <label for="id_product_code">Serial Number</label>
        <a class="smaller" id="product_code_help_link" data-toggle="modal" data-target="#product-code-help-modal" href="#product-code-help-modal">
              What's this?
            </a>
        <input type="text" name="product_code" maxlength="64" placeholder=" Optional" class="form-control" id="id_product_code">
      </div>
    </div>
    <div class="row form-row">
      <div class="col-md required-field"><span>Does it power on?</span></div>
      <div id="power_class" class="col-md form-check-container">
        <div class="form-check form-check-inline form-flex">
          <label for="id_power_on">Yes</label>
          <input type="checkbox" name="power_on" class="form-control form-check-input" id="id_power_on">
        </div>
        <div class="form-check form-check-inline form-flex">
          <label for="id_power_off">No</label>
          <input type="checkbox" name="power_off" class="form-control form-check-input" id="id_power_off">
        </div>
      </div>
    </div>
    <div class="row">
      <div id="power_section" class="d-none col-md">
        <div class="form-group required-field">
          <label for="id_reason">How would you describe the issue?</label><br>
          <select name="reason" class="form-control" id="id_reason">
          </select>
        </div>
        <div id="more_details_group" class="form-group d-none required-field">
          <label for="id_reason_type">More details</label><br>
          <select name="reason_type" class="form-control" id="id_reason_type">
          </select>
          <ul class="errorlist">
          </ul>
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      </div>
    </div>
    <div class="row">
      <div id="purchase_vendor_section" class="d-none col-md">
        <div id="vendor_section" class="form-group required-field">
          <label for="id_vendor">Where did you purchase your product?</label>
          <select name="vendor" class="form-control" id="id_vendor">
            <option value="" selected="">---------</option>
            <option value="1">Walmart</option>
            <option value="2">Target</option>
            <option value="3">Best Buy</option>
            <option value="4">Kohl's</option>
            <option value="5">Bed Bath &amp; Beyond</option>
            <option value="6">Amazon</option>
            <option value="8">HSN</option>
            <option value="9">BI Worldwide</option>
            <option value="10">Lowe's</option>
            <option value="11">JCPenney</option>
            <option value="12">Menards</option>
            <option value="13">TJ Maxx</option>
            <option value="14">Marshalls</option>
            <option value="15">Big Lots</option>
            <option value="16">Meyers</option>
            <option value="17">Winners</option>
            <option value="18">Fleet Farm</option>
            <option value="19">Blain's Farm and Fleet</option>
            <option value="20">Ace Hardware</option>
            <option value="21">Kroger</option>
            <option value="22">PriceSmart</option>
            <option value="23">Nebraska Furniture Mart</option>
            <option value="24">Home Depot</option>
            <option value="25">Boscov's</option>
            <option value="26">MorningSave</option>
            <option value="27">Spreetail</option>
            <option value="28">Purchasing Power</option>
            <option value="29">Verdi</option>
            <option>Other (please specify)</option>
          </select>
        </div>
        <div id="other_location_section" class="form-group">
          <label for="id_vendor_other">Other Location</label><br>
          <input type="text" name="vendor_other" maxlength="128" class="form-control" id="id_vendor_other">
        </div>
        <div id="date_purchased_section">
          <div class="form-group required-field">
            <label for="id_date_of_purchase">Date of purchase?</label><br>
            <input type="date" name="date_of_purchase" class="form-control" id="id_date_of_purchase">
          </div>
        </div>
      </div>
    </div>
  </section>
  <div class="row">
    <section id="comments_section" class="col-md py-3">
      <div class="form-group">
        <h2 class="h2">Comments</h2>
        <label for="id_details">Let us know if there is any additional information we need to help understand the issue or better help you in any way.</label>
        <textarea name="details" cols="40" rows="10" required="true" placeholder="Required" class="form-control" id="id_details"></textarea>
      </div>
    </section>
  </div>
  <input id="current-js-state" name="current-js-state" type="hidden">
  <div class="text-center">
    <button type="submit" class="btn btn-primary form-btn">Submit</button>
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</form>

Text Content

CONTACT US

877-370-4580

Business Hours: 9AM – 6PM EST

Monday – Friday


TELL US MORE

To make sure we deliver the highest quality support, please provide us with as
much of the following information as possible. The more we know, the faster we
can help.

* Asterisks denote required fields.
First Name
Last Name
Your email address
Your phone number
Is your inquiry about an iHome device that you own?
Yes
No


DEVICE SPECIFICS

Now that we know how to get in touch with you, let us know a little more about
your specific iHome device and what issue you are having.

Product --------- Not an iHome Clean Product (OTHER) iHome WetVac WV5 (iHWV5 -
WHT) iHome StickVac SV3 (IHSV3-BLK) iHome AutoVac Eclipse (Classic) (IHRV1-WHT)
iHome AutoVac Eclipse G (Classic) (IHRV2-WHT) iHome AutoVac Luna (iHRV12-BLK)
iHome AutoVac Luna Pro (iHRV13-BLK) iHome AutoVac Nova S2 (iHRVS2-3BLK) iHome
AutoVac Juno (IHRV9-BLK) iHome AutoVac Juno (2nd Gen.) (iHRV9-BLKS) iHome
AutoVac Nova S1 (iHRVS1-3BLK) iHome AutoVac Orbita Pro (iHRV16-WHT) iHome
StickVac SV1 (IHSV1-WHT) iHome StickVac SV1 (Refurb) (iHSV1-WHT-R) iHome AutoVac
Eclipse (Classic) (IHRV1-BLK) iHome AutoVac Eclipse (2022) with Mopping
(iHRV10-BLK) iHome AutoVac Eclipse Pro (2022) - No Mopping (iHRV11Y-BLK) iHome
AutoVac Eclipse (2022) - No Mopping (iHRV10Y-BLK) iHome Autovac Nova S1 PRO
(iHRVS1PRO-3BLK) iHome StickVac SV2 (IHSV2-GRY) iHome AutoVac Halo (iHRV7-SLV)
iHome AutoVac Eclipse G (Classic) (IHRV2-BLK) iHome AutoVac Eclipse Pro (2022)
with Mopping (iHRV11-BLK) iHome AutoVac Nova (Classic) (IHRV6-BLK) iHome AutoVac
Nova Pro (2022) (iHRV14-BLK) iHome Bundle StickVac + AutoVac (IHRS1-BUN) iHome
HandVac HV1 (iHHV1-BLK) iHome AutoVac Juno (Classic) V4 (iHRV4-GRY) iHome SV6
StickVac (iHSV6-WHT) iHome WetVac (iHWV5-WHT)
Serial Number What's this?
Does it power on?
Yes
No
How would you describe the issue?

More details

Where did you purchase your product? --------- Walmart Target Best Buy Kohl's
Bed Bath & Beyond Amazon HSN BI Worldwide Lowe's JCPenney Menards TJ Maxx
Marshalls Big Lots Meyers Winners Fleet Farm Blain's Farm and Fleet Ace Hardware
Kroger PriceSmart Nebraska Furniture Mart Home Depot Boscov's MorningSave
Spreetail Purchasing Power Verdi Other (please specify)
Other Location

Date of purchase?



COMMENTS

Let us know if there is any additional information we need to help understand
the issue or better help you in any way.
Submit


REGISTER PRODUCT

Register your product with iHome to receive product update notifications, and
more.

Register


PRODUCT SUPPORT

Manuals, videos, FAQ's, troubleshooting, accessories and more.

Online Support


SERIAL NUMBERS

×

Serial Number for the Eclipse can be found underneath the vacuum.

Serial Number for the Nova can be found in the iHome Clean App > Select Nova >
More Functions > Device Information.

Close