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ADMINISTRATIVE CONCEPTS, INC. - A THIRD PARTY ADMINISTRATOR
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YOUR CLIENTS, OUR FOCUS

A new facility, new brand, and a strengthened heart for service with intention,
integrity, and compassion.




WE PROVIDE EXPERIENCED ADMINISTRATIVE SERVICES 

ACCIDENTAL

Broad experience with diverse plan and program designs for Employer Groups,
Schools, Associations, Camps, Sports, and Entertainment.

Learn more

ASSOCIATION & INDIVIDUAL

Our expedient claim handling is driven by accurate automation and personal
customer care within our call center for Hospital Indemnity and Limited Benefit
plans.

Learn more

EMPLOYER GROUP SUPPLEMENTAL

Seamless group administration for the employer and employee on all group
supplemental products, such as GAP, Dental, Hospital Indemnity, and Limited
Benefit plans.

Learn more

LEAVE PRODUCTS

Extensive experience in providing the full range of administration services for
Statutory Disability, Disability Income and Paid Family Leave benefits. Absence
Management coming soon.

Learn more

LIFE THREATENING INSURANCE

Understanding and compassionate staff providing empathetic, personal service in
products such as Accidental Death & Dismemberment, Cancer programs, and Critical
Illness.

Learn more

SELF-INSURED PRODUCTS

Seamless group administration for the employer and employee on Minimum Essential
Coverage (MEC), Minimum Value Plans (MVP) and Employer Group Health plans.

Learn more

TRAVEL

Diverse travel portfolio, including Business Travel Accident (BTA),
International Inbound, Student Study Abroad, and Individual & Group Leisure
Travel plans.

Learn more

GET STARTED NOW!

If you are looking for an Administrator to serve as your back office...

Schedule a call


SERVICES WE OFFER FOR ADMINISTRATION OF YOUR PROGRAM

ACI performs all of the administration services for a program and can customize
a package of services that best integrates with your platform. We look to be an
administrative partner who satisfies the needs you must have addressed.

 



CLAIMS PROCESSING

New Claim Intake system supporting an experienced team of Claims professionals,
proficient in a wide variety of products.

COBRA & COVERAGE EXTENSION SERVICES

Providing COBRA administration, including the American Rescue Plan Act of 2021.

COMMISSION PAYMENTS

ACI provides multi-level commission payment services.

ENROLLMENTS, BILLING & PREMIUM COLLECTION

Offering enrollment, billing and premium collection platforms to meet the
specific needs of your program.

FULFILLMENT SERVICES

Delivering fulfillment services, including ID card issuance, welcome letters,
and claim submission instructions to members.

POLICY & CERTIFICATE ISSUANCE

Offering policy and certificate issuance at the group and individual levels.

ABSENCE MANAGEMENT

Coming Soon!


WHY OUR CUSTOMERS LOVE ACI

Here are just a few examples of why our vendors, carriers and agents love
partnering with us!

INSURANCE AGENT

“…my personal thanks for all of the support ACI has provided over these many
years. You have once again cemented a loyal relationship due to your first rate
service.”

INSURANCE AGENT

“I just want to let you both know how much I appreciate the job ACI has done in
getting our claims straightened out! I know it has not been easy, and we are
still not finished, but you have both been responsive and patient and I believe
I am seeing that light at the end of the tunnel and it is not an oncoming
train!”

VENDOR

‘We've worked with countless clients and TPAs to provide COBRA Administration to
companies over the last 19 years. ACI stands at the top of our business partner
list for professionalism and integrity. ACI provides easy implementation
procedures and work flows for the clients and vendors. Their reporting of
information is always timely and accurate. The element of ACI that is most
impressive to us is the staff. Every person at ACI that we have dealt with truly
cares about doing the right thing, producing the best outcome and providing
great service. Dedicated people make a good Company great and ACI is a great
company.”

INSURANCE CARRIER

“We’ve been working with ACI for many years now and are delighted with the
partnership that has developed. They are true professionals in every sense of
the word. The ACI staff, from the president to the customer service team is
approachable, available and extremely responsive to our needs. In summary, their
superior customer service and personalized attention has allowed us to meet and
exceed our business goals.”

VENDOR

“It is the people at ACI that really set them apart from other administrators.
They are trustworthy, knowledgeable, innovative, astute, technical, highly
responsive and above all … caring. We hold our partnership with ACI in the
highest regard. In all honesty, we could write a book on our admiration for you
all.”

INSURANCE AGENT

“We are extremely satisfied with our working relationship with ACI. ACI has
provided helpful, reliable, and efficient service during our partnership, and we
are continually impressed with ACI employees' prompt communication on a wide
variety of matters. ACI has provided excellent service to our team and staff and
students.”

INSURANCE CARRIER

“ACI is a true business partner. They’ve taken the time to understand our
business and have immersed themselves as part of our team. This partnership has
allowed us to grow and thrive in our business.”

INSURANCE CARRIER

“I see your work product and lately have received several compliments
appreciating your timely, professional and clear communications with our
customers. Thank you for the excellent claim service!”

INSURANCE AGENT

“We had ACI step in on a large block of accident medical customers under
difficult circumstances, and they exceeded every expectation we had. Payment
accuracy, timeliness, and outstanding customer service turned what we expected
to be a stressful service transition into a major customer plus for us. I have
been in this business for a little over 40 years, and would recommend ACI to
anyone without hesitation.“

INSURANCE AGENT

“…my personal thanks for all of the support ACI has provided over these many
years. You have once again cemented a loyal relationship due to your first rate
service.”

INSURANCE AGENT

“I just want to let you both know how much I appreciate the job ACI has done in
getting our claims straightened out! I know it has not been easy, and we are
still not finished, but you have both been responsive and patient and I believe
I am seeing that light at the end of the tunnel and it is not an oncoming
train!”

VENDOR

‘We've worked with countless clients and TPAs to provide COBRA Administration to
companies over the last 19 years. ACI stands at the top of our business partner
list for professionalism and integrity. ACI provides easy implementation
procedures and work flows for the clients and vendors. Their reporting of
information is always timely and accurate. The element of ACI that is most
impressive to us is the staff. Every person at ACI that we have dealt with truly
cares about doing the right thing, producing the best outcome and providing
great service. Dedicated people make a good Company great and ACI is a great
company.”

INSURANCE CARRIER

“We’ve been working with ACI for many years now and are delighted with the
partnership that has developed. They are true professionals in every sense of
the word. The ACI staff, from the president to the customer service team is
approachable, available and extremely responsive to our needs. In summary, their
superior customer service and personalized attention has allowed us to meet and
exceed our business goals.”

VENDOR

“It is the people at ACI that really set them apart from other administrators.
They are trustworthy, knowledgeable, innovative, astute, technical, highly
responsive and above all … caring. We hold our partnership with ACI in the
highest regard. In all honesty, we could write a book on our admiration for you
all.”

INSURANCE AGENT

“We are extremely satisfied with our working relationship with ACI. ACI has
provided helpful, reliable, and efficient service during our partnership, and we
are continually impressed with ACI employees' prompt communication on a wide
variety of matters. ACI has provided excellent service to our team and staff and
students.”

INSURANCE CARRIER

“ACI is a true business partner. They’ve taken the time to understand our
business and have immersed themselves as part of our team. This partnership has
allowed us to grow and thrive in our business.”

INSURANCE CARRIER

“I see your work product and lately have received several compliments
appreciating your timely, professional and clear communications with our
customers. Thank you for the excellent claim service!”

INSURANCE AGENT

“We had ACI step in on a large block of accident medical customers under
difficult circumstances, and they exceeded every expectation we had. Payment
accuracy, timeliness, and outstanding customer service turned what we expected
to be a stressful service transition into a major customer plus for us. I have
been in this business for a little over 40 years, and would recommend ACI to
anyone without hesitation.“

INSURANCE AGENT

“…my personal thanks for all of the support ACI has provided over these many
years. You have once again cemented a loyal relationship due to your first rate
service.”

INSURANCE AGENT

“I just want to let you both know how much I appreciate the job ACI has done in
getting our claims straightened out! I know it has not been easy, and we are
still not finished, but you have both been responsive and patient and I believe
I am seeing that light at the end of the tunnel and it is not an oncoming
train!”

VENDOR

‘We've worked with countless clients and TPAs to provide COBRA Administration to
companies over the last 19 years. ACI stands at the top of our business partner
list for professionalism and integrity. ACI provides easy implementation
procedures and work flows for the clients and vendors. Their reporting of
information is always timely and accurate. The element of ACI that is most
impressive to us is the staff. Every person at ACI that we have dealt with truly
cares about doing the right thing, producing the best outcome and providing
great service. Dedicated people make a good Company great and ACI is a great
company.”


LATEST NEWS FROM OUR BLOG FEED

WE’VE GOT A NEW LOOK & A STRENGTHENED COMMITMENT

You may have noticed that things have been looking a little different around
here lately, and...

Learn more

OUR BLOG IS COMING SOON!

Coming October 2021! Come back for more updates.

Learn more


GET STARTED NOW!

Have a conversation with us to understand how we can assist you in making your
program successful.

Schedule a Call

(Don't worry, we do not direct sell and will not be competing for your clients!)


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