www.mom.gov.sg
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45.60.242.162
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URL:
https://www.mom.gov.sg/newsroom/announcements/2020/0617-customer-survey
Submission: On January 25 via api from SG — Scanned from DE
Submission: On January 25 via api from SG — Scanned from DE
Form analysis 1 forms found in the DOM
POST /newsroom/announcements/2020/0617-customer-survey
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<p id="popular-keyword-content" style="display: none;"> PH pay, COMPASS, Primary Care Plan, myMOM Portal, paying salary, annual leave </p>
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<h1> Customer survey on MOM and TAL services - August 2020 to December 2022 </h1>
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<abbr class="glossarizer_replaced" title="Ministry of Manpower" tabindex="0">MOM</abbr> has appointed Blackbox Research Pte Ltd to conduct customer surveys on MOM’s and <abbr class="glossarizer_replaced"
title="Tripartite Alliance Limited" tabindex="0">TAL</abbr>’s processes and services.
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<time datetime="17-6-2020">17 June 2020</time>
<a id="pagecontent_0_documentcontent_0_RptCategory_HypCategory_0" href="/newsroom/announcements?category=Employment+practices">Employment practices</a>
<a id="pagecontent_0_documentcontent_0_RptCategory_HypCategory_1" href="/newsroom/announcements?category=Foreign+manpower">Foreign manpower</a>
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<p>To help MOM and TAL make service improvements based on our customers’ experience, we have appointed Blackbox Research Pte Ltd, an independent market research company, to conduct customer surveys.</p>
<p>Your feedback is valuable to us. If you are selected to take part in this survey, please be assured that all responses will be kept confidential and used only for the purpose of improving customer experience.</p>
<p>The information will be analysed at the aggregate level, and no individual person or organisation will be identified in the survey findings. We will not ask respondents to provide sensitive information (e.g. NRIC, bank account
passwords, Singpass) in this survey.</p>
<p>For questions relating to the survey, such as the purpose of the survey questions, technical issues faced in completing the online survey or other survey-related matters, please contact:</p>
<p>Ms Stephanie Lee<br> Blackbox Research Pte Ltd<br>
<a class="link--phone" href="tel:69587664">6958 7664</a><br>
<a class="link--mail" href="mailto:customersurveys@blackbox.com.sg">customersurveys@blackbox.com.sg</a><br> Operating hours: Monday to Friday, 10am to 6pm (excluding public holidays)
</p>
<p>For other enquiries:</p>
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<td><abbr class="glossarizer_replaced" title="Tripartite Alliance for Fair and Progressive Employment Practices" tabindex="0">TAFEP</abbr><br> e.g. workplace discrimination, workplace harassment, TAFEP programmes</td>
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<li><a href="/faq/customer-survey/do-i-need-to-answer-all-of-the-questions-in-the-mom-customer-survey">Do I need to answer all of the questions in the customer survey on MOM and TAL services?</a></li>
<li><a href="/faq/customer-survey/how-will-my-feedback-be-used-from-the-mom-customer-survey">How will my feedback be used from the customer survey on MOM and TAL services?</a></li>
<li><a href="/faq/customer-survey/what-should-i-do-if-im-unable-to-access-the-mom-customer-survey">What should I do if I’m unable to access the customer survey on MOM and TAL services?</a></li>
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You are using a version of browser which will not be supported after 27 May 2018. To continue to transact with MOM securely, please follow these steps to enable the Transport Layer Security (TLS) of your web browser, or upgrade to the latest version of your browser. Skip to main content A Singapore Government Agency Website Ministry of Manpower Homepage About us Menu Work passes Employment practices Workplace safety and health Statistics and publications eServices Calculators Forms Newsroom Search 2020 HomeToggle Breadcrumbs 2020Customer survey on MOM and TAL services - August 2020 to December 2022 AnnouncementsNewsroom Select zoneAll All Newsroom Work passes and permits Workplace safety and health Employment practices eServices Forms Employment agencies Related questions Search query Clear search Search Close search PH pay, COMPASS, Primary Care Plan, myMOM Portal, paying salary, annual leave CUSTOMER SURVEY ON MOM AND TAL SERVICES - AUGUST 2020 TO DECEMBER 2022 MOM has appointed Blackbox Research Pte Ltd to conduct customer surveys on MOM’s and TAL’s processes and services. 17 June 2020 Employment practices Foreign manpower Workplace safety and health Work passes and permits To help MOM and TAL make service improvements based on our customers’ experience, we have appointed Blackbox Research Pte Ltd, an independent market research company, to conduct customer surveys. Your feedback is valuable to us. If you are selected to take part in this survey, please be assured that all responses will be kept confidential and used only for the purpose of improving customer experience. The information will be analysed at the aggregate level, and no individual person or organisation will be identified in the survey findings. We will not ask respondents to provide sensitive information (e.g. NRIC, bank account passwords, Singpass) in this survey. For questions relating to the survey, such as the purpose of the survey questions, technical issues faced in completing the online survey or other survey-related matters, please contact: Ms Stephanie Lee Blackbox Research Pte Ltd 6958 7664 customersurveys@blackbox.com.sg Operating hours: Monday to Friday, 10am to 6pm (excluding public holidays) For other enquiries: For enquiries related to Use MOM Online feedback TADM feedback@tadm.sg WSHC contact@wshc.sg TAFEP e.g. workplace discrimination, workplace harassment, TAFEP programmes Online enquiry RELATED * Why was I selected to take part in the customer survey on MOM and TAL services? * Do I need to answer all of the questions in the customer survey on MOM and TAL services? * How will my feedback be used from the customer survey on MOM and TAL services? * What should I do if I’m unable to access the customer survey on MOM and TAL services? Share this page Share this page on facebookTweet this pageEmail this pagePrint this page Last Updated: 24 December 2021 INFORMATION AND SERVICES Ministry of Manpower SOCIAL MEDIA About us Careers Feedback Share your views @ Reach Ministry of Manpower Facebook page Ministry of Manpower LinkedIn page Ministry of Manpower Telegram Ministry of Manpower youtube channel * Report vulnerability * Privacy * Terms of use * Legislation * Sitemap * Contact us * © 2023 Government of Singapore * Last Updated: 24 December 2021 Step 1 Would you like a quick tour of our new page design? Click Next to start. SkipBackNext