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 * Manage See Manage sub-links.
   * Project ManagementPut the "pro" in "project manager."
   * Product ManagementBe a product master from dev to launch.
   * Time ManagementExplore how to become a true time lord.
   * MarketingAll you need to know about building a brand.
   * All TopicsCheck out ClickUp's content library
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 * Worklife See Worklife sub-links.
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TABLE OF CONTENTS

Laying a Strong Foundation Rebuilding and Reinforcing Listening and Acting


CLICKUP’S PATH TO EXCELLENCE: AN UPDATE ON OUR STABILITY AND RELIABILITY JOURNEY

Shailesh Kumar

SVP of Engineering

November 9, 2022

Max 5min read

 * 
 * 
 * 
 * 

Explore article topics

Job seekers say they’re eager to find new roles in which they can do their best
work. This is a complex puzzle for business leaders to solve, but at least one
thing is clear: providing teams with the right digital tools has never been more
important.

Research shows that employees who are satisfied with their work technology are
30% less likely to feel burned out and 29% more likely to say they’re happy on
the job. They are also 23% more likely to recommend their employer as a great
place to work.

We understand that your employees are your most important asset (we feel the
same!) and it’s important for them to like the tools they use. We want the time
that they spend in ClickUp to be enjoyable and that’s why we’re committed to
improving the stability and usability of our platform. It’s important to us that
we are offering you the best and most reliable possible product experience.

Over the past several months, we have made incredible progress toward making
ClickUp even more reliable and easier to use. Today, I am delighted to share
some of the most transformational milestones that we’ve achieved.

ClickUp’s Stability and Reliability Journey
 * Laying a Strong Foundation
 * Rebuilding and Reinforcing
 * Listening and Acting


LAYING A STRONG FOUNDATION

Before we dive into the technology improvements, I think it’s important to
acknowledge some of the changes we’ve made at an organizational level. It has
been a massive priority for us to get more talent in the doors at
ClickUp—especially in roles that directly impact your experience.

We have been actively investing in our engineering and support staff and over
the last year, we hired more than 150 engineers to help support our development
efforts. As part of this effort, we brought in two seasoned VPs of
Engineering—Gennadiy Geyfman and Chirag Chheda—both of whom bring incredible
experience building platforms at massive scale at companies like Lyft, Facebook,
Amazon, Salesforce, and Microsoft. Gennadiy is focused on stabilizing our
platform as we grow, while Chirag is scaling ClickUp’s product engineering
organization.

We also hired a Global VP of Customer Success, Joel Huntington, who joins us
from Qualtrics to oversee the global customer service team. This team is
dedicated to helping customers drive greater productivity using ClickUp and
serve as powerful advocates by educating them on best practices and ensuring
they feel fully supported. Joel joins ClickUp after five years at Qualtrics.


REBUILDING AND REINFORCING

While we place an immense amount of value in the people of ClickUp that are
moving our mission forward, I know you all came to this blog for an update on
the ClickUp platform and we have a lot of exciting updates to share. Here’s an
overview of what we’ve accomplished over the last few months alone:

 * Achieved and Exceeded Uptime Goals: We are trending toward exceeding 99.9%
   uptime every month in most of our products and services, ensuring consistency
   in accessing and refreshing tasks, attachments, and data within ClickUp. This
   means that you can expect a more reliable, smoother, and consistent
   experience.
 * Lock Solid Security: We completed the formal certification of ISO 27001:2013,
   ISO 27017:2015, and ISO 27018:2019. These certifications prove ClickUp’s
   commitment to security, privacy, quality, and trust for our customers. We’re
   proud of these certifications because we know how important it is for your
   work to be secure. It also serves as evidence that we are well ahead of the
   competition and other platforms in this space when it comes to security.
 * Platform Sharding: We are continuing an ongoing effort to re-architect our
   platform around smaller, more geographically dispersed databases – a process
   known as sharding. By doing so, we will be able to guarantee high performance
   and reliability as we continue to scale.
 * Improved Load Times: Last quarter we made some significant improvements as it
   relates to the load times of views including our Home, Workload view, Board
   view, and notifications page. With improved page load times, you’ll be able
   to access work more quickly and reliably.
 * New and Improved Search: Following our Slapdash acquisition, we revamped our
   search capabilities. Today, you’ll see much more relevant results in a
   fraction of the time. On average, our new search is 2x faster than the
   previous version, in other words, you spend less time hunting and more time
   doing!
 * Revamping the Command Center: We rebuilt the Command Center and combined it
   with Search to create a single sleek interface for searching and running
   commands. You can now easily create a new task, doc, or reminder in seconds.
   Our goal is for ClickUp to have the world’s best integrated-search
   experience.
 * Faster Notifications: We are making notifications more performant by cleaning
   up our massive database. In doing so, we will be better equipped to scale the
   platform long-term. Immediately you will receive notifications 30% faster.
   We’re also redefining how we retrieve notifications in our database, to help
   you better stay on top of your work.
 * Mobile App Revamp: Accessing work on the go is a critical feature for today’s
   hybrid and remote teams. With that in mind, we increased the speed at which
   you can access and interact with the ClickUp mobile app 2,000x both online
   and offline. We are continuing to enhance the offline performance of the app
   for enhanced reliability anywhere you need to use it.


LISTENING AND ACTING

As I’ve mentioned before, we want to reassure you that we are listening and
working hard on your requests. We’ve seen your feedback on features like
Automations, Dashboards, and platform refresh issues and can assure you that
they are on the product roadmap and in the process of coming to life.

We have already re-architected our Dashboards so that the widgets operate more
smoothly and are almost done with revamping our WebSockets so that refresh
issues will be obsolete. We hope that you’ve already been able to experience the
benefits of this work and we’re confident that you’ll continue to see ongoing
improvements.

We are so proud of the work that has been done, but it’s important to
acknowledge that these projects take time to complete. We are committed to
making substantial, high-quality improvements that will stand the test of time
and are doing so quickly and efficiently.

We can’t wait to fully unveil the culmination of these efforts at our LevelUp
event in early 2023! Registration for our 2023 event is open now and we look
forward to connecting with you about the future of our product.

 * 
 * 
 * 
 * 

Questions? Comments? Visit our Help Center for support.

 * 
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 * 




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clickup.com Open in urlscan Pro 2600:9000:2315:9000:8:4496:4180:93a1 Public Scan

Form analysis 3 forms found in the DOM

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GET /blog

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clickup.com Open in urlscan Pro
2600:9000:2315:9000:8:4496:4180:93a1 Public Scan

Form analysis
3 forms found in the DOM