www.bitrix24.uk Open in urlscan Pro
3.122.117.100  Public Scan

Form analysis
1 forms found in the DOM

/search/

<form class="footer-search__form" action="/search/">
  <input type="text" name="q" placeholder="Search" class="footer-search__input"><input type="submit" class="footer-search__submit">
</form>

Text Content

 * Tools
 * Pricing
 * Solutions
 * Partners
 * Apps
 * Blog
 * Support

Start for free
Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Enter
Don't have Bitrix24 yet?
Create your Bitrix24 now
uk
America
United States (English)
América Latina (Español)
Brasil (Português)
México (Español)
Colombia (Español)
Europe
Europe (English)
Deutschland (Deutsch)
France (Français)
Polska (Polski)
Italia (Italiano)
United Kingdom (English)
Asia
India (English)
Türkiye (Türkçe)
中国 (简体中文)
台灣 (繁體中文)
Indonesia (Bahasa Indonesia)
Malaysia (Bahasa Melayu)
ประเทศไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
日本 (日本語)


BITRIX24. YOUR ULTIMATE WORKSPACE.

Collaboration

CRM

Tasks & Projects

Sites & Stores

HR & Automation

 * Chats & video calls
 * Online meetings
 * Feed
 * Calendar
 * Online documents
 * Drive
 * Webmail
 * Workgroups

START FOR FREE
 * Leads, Deals, Contacts, Companies
 * Quotes, Invoices
 * Online payments
 * Sales automation
 * Rules and triggers
 * Contact center
 * Marketing
 * Sales Intelligence

START FOR FREE
 * Tasks
 * Projects
 * Gantt chart
 * Kanban board
 * Time tracking
 * Task and project templates
 * Task automation
 * CRM integration

START FOR FREE
 * Free website builder
 * Online store
 * Free templates
 * Mobile & SEO friendly
 * Web forms
 * Web widgets
 * CRM integration
 * Google Analytics integration

START FOR FREE
 * Employee directory
 * Worktime tracking & reports
 * Absence management
 * Announcements & appreciations
 * Workflow automation
 * Requests & approvals
 * No-code RPA
 * Knowledge base

START FOR FREE
prev
next

prev
next

10,000,000 organizations have chosen Bitrix24
available in 18 languages
10,000,000 organizations have chosen Bitrix24
available in 18 languages
How much is Bitrix24?

Price per month when paying for
1 month3 months1 year
1 year-20%
1 month
3 months
1 year-20%
Free
Start working online and sell more with CRM
Unlimited
users
100% free

Register free
5 GB
Collaboration
Collaboration
Chat
Chat
HD Videocalls
HD Videocalls
Calendar
Calendar
Company workspace
Company workspace
Feed
Feed
Knowledge base
Knowledge base
Tasks & projects
Tasks & projects
CRM
CRM
Drive
Drive
Contact Center
Contact Center
Website builder
Website builder







Basic
Effective collaboration for small businesses and sales teams
5
users
£36/mo
£36/mo
£36/mo
£29/mo
-19%
for all users
Buy
Buy
Buy
24 GB
Collaboration
Collaboration
Chat
Chat
HD Videocalls
HD Videocalls
Calendar
Calendar
Company workspace
Company workspace
Feed
Feed
Knowledge base
Knowledge base
Tasks & projects
Tasks & projects
CRM
CRM
Drive
Drive
Contact Center
Contact Center
Website builder
Website builder
Online store
Online store





Customer support
Customer support

Standard
Advanced collaboration for your entire company and workgroups
50
users
£74/mo
£74/mo
£74/mo
£59/mo
-20%
for all users
Buy
Buy
Buy
100 GB
Collaboration
Collaboration
Chat
Chat
HD Videocalls
HD Videocalls
Calendar
Calendar
Company workspace
Company workspace
Feed
Feed
Knowledge base
Knowledge base
Tasks & projects
Tasks & projects
CRM
CRM
Drive
Drive
Contact Center
Contact Center
Website builder
Website builder
Online store
Online store
Marketing
Marketing
Online documents
Online documents



Customer support
Customer support
Administration
Administration
Professional
Maximum sales and business process automation
Unlimited
users
£149/mo
£149/mo
£149/mo
£119/mo
-20%
for all users
Buy
Buy
Buy
1,024 GB
Collaboration
Collaboration
Chat
Chat
HD Videocalls
HD Videocalls
Calendar
Calendar
Company workspace
Company workspace
Feed
Feed
Knowledge base
Knowledge base
Tasks & projects
Tasks & projects
CRM
CRM
Drive
Drive
Contact Center
Contact Center
Website builder
Website builder
Online store
Online store
Marketing
Marketing
Online documents
Online documents
Sales Intelligence
Sales Intelligence
Business process automation
Business process automation
HR
HR
Customer support
Customer support
Administration
Administration

Collaboration
Free
Basic
Standard
Professional
Chats

Chat, audio and video calls are available inside all Bitrix24 plans

One-on-one chats

Use chats to send messages or files and record voice notes.

Public and private chats

Create group chats, public and private

Channels

Channels are chats with a specific topic that you can use to post important
updates and keep everyone updated.

HD Video calls (1-to-1)

Works easier & faster than Zoom or Skype + no time limit

Screen sharing

Share your screen during a video call. Ideal for online presentations and
demonstrations.

Audio/video recording

Record important meetings and video calls. You'll be able to play back the
recordings after the call or share them with colleagues.

Background blur

Just one click and your surroundings look perfectly obscure. A great option if
you ever forget to clean up the room before a meeting.

Meeting brief

Make your online meetings productive by outlining the results in a brief. Once
ready, the meeting brief goes straight to the chat for other members to see.

One-click video call from task, calendar or chat

Start a video call in one click from a chat, task, or a scheduled calendar event
(meeting). Get in touch with everyone involved quickly and easily.

Encryption

Your calls are fully protected by end-to-end encryption

Call duration

Unlimited. Talk as much as you need to
Unlimited
Unlimited
Unlimited
Unlimited
Videoconferencing (up to 48 people)

Create an online meeting, invite up to 48 participants and talk as much as you
need to - our calls have no time limit.

Online storage

Maximum amount of online storage available for each plan for entire account
5 GB
24 GB
100 GB
1,024 GB
Company Drive

Online storage allocated for company files

Calendar

Manage your work processes in the Calendar: add meetings, plan conferences, and
more. Sync your Bitrix24 Calendar with your personal calendar in your smartphone
to stay updated.

Event planner

Event planner is a handy tool that helps to find best available time slots when
multiple users are invited to a calendar event

Webmail

Access all your email inboxes in one convenient place and create tasks from
emails.

Number of email inboxes per user

Employees can add multiple email inboxes. These include their personal email or
company addresses (e.g info@ or sales@).
1
5
10
Create a CRM Deal from an email

If your client has reached out via email, create a CRM deal right from their
message.

Create Task from email

Create a task based on info from an email - all files and text details will stay
in the task.

Discuss email in feed

Share important info from emails to the Feed, where you'll be able to discuss it
with your team.

Company social network

Collaborate, chat and share posts and news in one single online workspace -
think of this as a social intranet for your business.

Feed

Share important news and spark discussions, send appreciation badges to
coworkers and create special birthday posts!

Workgroups

Announcements

Announcements are mandatory posts that require each person who has read it to
confirm this by pressing a button

Polls

Poll Bitrix24 account users publicly or anonymously

Company knowledge base

Gather and organize all the important info that your employees need to have
access to, including rules, instructions, FAQ, etc. in one place
1
3
5
Unlimited
Smart search

Search for different posts or tasks with ease. Find the info you need by
filtering your search using key words, post date, author or recipients (and
more).

Tasks & projects

Online documents

HR

Business process automation

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Tasks & projects
Free
Basic
Standard
Professional
Tasks

Manage projects, delegate and set tasks. Stay updated on each task & project and
never miss a deadline with the help of Bitrix24.

Task roles: responsible, assisting, set by me, following

Roles help you navigate Tasks, keep an eye on deadlines, and control the end
result.

Observers and participants

Bitrix24 users can be assigned various task roles, depending on desired level of
involvement: participants are responsible for assisting in task completion,
while observers only get updates about task progress and changes

Recurring tasks

Tasks that are easily and automatically created from templates, including
regularly repeating ones (e.g. weekly or monthly tasks)

Templates with subtasks

If your team often has to deal with similar tasks, creating a template (with all
the subtasks inside) will help them to save plenty of time and hassle.

Task status summary

Create tasks that require a task status summary upon completion. Any comment can
be marked as summary. Just click the task to see how well the employee
performed.

Custom fields

Every business is special, which is why it makes perfect sense to have fields in
Tasks that are unique to your line of business, e.g. "localization" or "testing"
if you develop software.

Delegating

Re-assign a task to another responsible person, can be done individually or in
bulk

Task control

Allows to restrict task completion before approval

Task time tracking (manual)

Plan time and track actual time spent on task completion

Rate task

Rate completed tasks as satisfactory or unsatisfactory

Chats and video calls with Task participants

Call up all task participants or create a chat with them in one click. Resolve
questions and issues quickly and easily.

Task to email

Work with tasks and add comments using email (great for external collaborators)

Task modes

Navigate Tasks & Projects using different views: Deadline, Planner, Kanban
board, Gantt chart or Calendar. Choose what works best for your team, depending
on your chosen project management methodology.

List

List view of Tasks, sorted by last activity. Tasks with new comments and
approaching deadlines will be moved to the top of the list.

Project Kanban

Kanban board is a great way to visualize project progress and workflows. It
makes tracking task status and team progress super easy.

Planner

Task section that allows individual users to organize their tasks and arrange
them in a chronological order for future execution

Deadlines

Get a better understanding of your deadlines in one click: see which tasks are
due today, this week or this month. View overdue and postponed tasks in a
separate column.

Task dependencies

Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to
Start, Start to Start, Finish to Finish
5



Calendar

View your tasks in Calendar view to get a better visual understanding of your
workload by day/ week and plan your work more efficiently.

Project management

Collaborate on projects with your team: everyone inside a project has access to
its Tasks, Drive (with files and documents), Knowledge Base, chats, and updates
in the Feed.
Unlimited
Unlimited
Unlimited
Unlimited
Autofocus mode

If you have to deal with a lot of tasks, enable the autofocus mode to let the
system filter them automatically for you.

Sort Tasks and Projects based on activity

Never miss an important task or comment. All tasks with updates and new comments
are automatically moved up to the top of the list.

Manage overdue Tasks and Projects in one click

View all overdue tasks & projects by clicking on the red counter.

New comments in Tasks and Projects

Stay updated on discussions in Tasks - click on the green counter to view all
tasks with new comments.

Scrum

Implement your project in small steps while communicating with your team as you
go. Add video calls, chats, calendars, Drive and online documents to your
project management arsenal.

Scrum teams

Start your new team and tackle the task straight away. Create up to five scrum
teams with unlimited users free of charge.
5
5
10
20
Efficiency KPI

Automated dashboard that shows what percentage of tasks were completed by each
user on time and without objections

Supervisor view

Allows supervisors to view all tasks of their subordinates in one place

Task automation (rules and triggers)

Enable automation rules and triggers inside tasks

Integration with Drive (attach files from Drive)

Tasks in Bitrix24 can be cross-intergrated with other tools such as the CRM,
video calls, Calendar, Webmail and Drive, making collaboration super easy.

Access permissions

Give your employees access only to the tools they actually need for work

Collaboration

Online documents

Business process automation

CRM

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

CRM
Free
Basic
Standard
Professional
Unlimited leads

Add as many leads as you want. Never lose a customer again.

Unlimited deals

Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all
plans.

Unlimited contacts

Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans

Quotes (unlimited)

Quotes (proposals) inside CRM, can be saved as PDF files and/or emailed

Invoices (unlimited)

Invoices (bills) inside CRM, can be saved as PDF files and/or emailed

Product catalog

Product catalog inside CRM

Catalog items
Unlimited
3,000
5,000
Unlimited
CRM duplicate control master (duplicate search)

Our system will automatically merge all the contacts or companies that have
duplicate emails, phone numbers, or other data.

Pipelines

Visual representation of a sales process divided by stages; fully customizable
with ability to create different pipelines for different sales processes
1
5
10
Unlimited
Custom fields

Every company is unique and sometimes you need to have custom fields for your
CRM. Bitrix24 gives you just that.

Required fields by stage

Configure required fields for each stage

Fields visible to selected users

Keep certain CRM fields hidden to ensure confidentiality

Contact Center

Connect different communication channels to your CRM (phone, email, live chat,
Facebook, Instagram, WhatsApp, etc.) to manage all your client interactions from
a single dashboard.

Telephony

Connect your phone to Bitrix24 CRM and have every incoming call recorded and
added to your CRM as a new deal.

Email

Connect your email to Bitrix24 CRM. All the emails from new clients will be
automatically saved as deals while emails from your existing clients will be
attached to the respective deals.

CRM forms

Collect requests from your clients on your website and have the information
added to your CRM.
100



Facebook, Instagram, etc.

Connect your social media accounts and messengers to receive incoming messages
from your clients directly in Bitrix24. Any chat can be automatically turned
into a deal and the message history is saved in CRM.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Planning activities

One cannot underestimate the importance of planning in client management.
Bitrix24 CRM will always remind you of an important client appointment or
unfinished task.

Participants in Tasks

Set tasks within a Deal and manage deadlines easily with Bitrix24.

Planning meetings

Plan your client appointments directly inside a Deal. Our system will add an
event to Calendar and send your a timely reminder.

Video calls, Zoom

The official Bitrix24 Zoom integration allows you to create a Zoom meeting and
invite a client right from a deal.

Automatic dialer

Automatic telephony dialer inside CRM

Put a CRM deal on pause

If a client has made a pre-order that's due only in two weeks, you can put the
respective deal on pause to avoid unnecessary notifications from your CRM.

Comments and other activities

Leave comments in Deals and create Activities to keep track of your client
appointments.

Document generator

Online document creator inside CRM сreates any document type according to a set
template (invoice, contract, shipping bill, etc.)

CRM analytics

Compresensive set of analitycal reports inside CRM

Sales and marketing automation 

Bitrix24 CRM will automatically distribute client requests among your team
members, send an email to the right client, generate an invoice, or change the
person responsible for a particular deal.

Rules/triggers in deals

Complete sales automation based on rules and triggers for desired actions
5



Business process automation in CRM

Creation of workflows for sales automation inside business process designer

Smart Process Automations (SPA)

Bitrix24 features plenty of business process automation capabilities (rules,
triggers, RPA) to help you save time and money on routine operations.

CRM.Payment and Delivery

Take orders & accept payments directly in your CRM

Inventory management

CRM Integration

Process orders, track current product stock, reserve products and create
paperwork right inside the deal view pane. You won't have to mark the goods as
sold manually; everything is covered by the system.

CRM access rights

Set and limit CRM access for each user depending on their role and assigned
permissions

Contact Center

Marketing

Sales Intelligence

Business process automation

Tasks & projects

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Drive
Free
Basic
Standard
Professional
Online storage

Maximum amount of online storage available for each plan for entire account
5 GB
24 GB
100 GB
1,024 GB
Personal/Group Drive

Online storage allocated for individual user or group files

Company Drive

Use the Company cloud storage to keep your files easily accessible, safe, and
secure.

Workgroup Drive and Project Drive

Use a separate cloud storage to store files related to a certain workgroup or
project.

Windows Drive

Sync files and folders from your cloud storage with your Windows hard drive for
quick and efficient editing.

Mac OS Drive

Sync files and folders from your cloud storage with your MacOS hard drive for
quick and efficient editing.

File synchronization

Files stored in Bitrix24 cloud accounts can be easily synched with local
computers automatically

Share files and folders across employees and departments

Enable file synchronization across your team members and departments so that
everyone could have the most recent versions of their files.

File access rights

Set and limit file access for each user depending on their role and assigned
permissions

Public file sharing

Share files publicly with people outside Bitrix24 accounts

Unused files version storage

Time period in which unused file version copies are stored inside Bitrix24
accounts
0
0
90 days
90 days
Recycle bin

Storage place for deleted CRM records that may need to be recovered

One Drive, Google Drive, Dropbox, Box integration

Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24

Office documents preview

Preview any document without having to open it! You can do it with images, text
documents, spreadsheets, and other types of files.

Online Documents

Bitrix24 offers you a quick and efficient way to work with documents online. We
support all popular file formats: docx, pptx, xls, ppt, and others.

Google Docs integration

Edit documents on your Drive by opening them on your local computer or directly
from your Feed in Bitrix24. When you update a file, everyone involved will be
notified of the new version.

Integration with Office365

You can easily see whose files are taking up too much space on your Drive and
delete unnecessary files to recycle bin.

Integration with Microsoft Office on a local computer

Disable collaborative editing to make it easier to work on a document.

Available online storage space + fast cleanup

Bitrix24 will show you how much available space you have on your Drive and which
files can be easily deleted.

Restrict document co-editing

Enable document lock to protect the file from accidental changes from your
colleagues during co-editing.

Online documents

Collaboration

Tasks & projects

HR

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Contact Center
Free
Basic
Standard
Professional
Email copy storage

Number of days Bitrix24 stores copies of imported emails that aren't used
anywhere

Built-in telephony

Bitrix24 comes with built-in telepony, no setup or integration required

CRM forms

Create website contact forms that are automatically integrated with Bitrix24's
contact center
100 completed forms



Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Live chat

Create a website chat widget that is automatically integrated with Bitrix24's
contact center

Website widget

Live chat, call back request and contact form in a single widget

Channels

Bitrix24 is an omni-channel contact center that allows you to connect multple
communication channels
1
2
10
Unlimited
Facebook

If you get a message from your client on Facebook, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Instagram

Enable our official Instagram integration and reply to DMs from your clients
directly from Bitrix24. You can also generate and send payment links, react to
comments, and launch targeted ads.

WhatsApp

Create a chatbot to reply to messages from your clients in WhatsApp.

Telegram

If you get a message from your client in Telegram, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Viber

Create a chatbot to reply to messages from your clients in Viber.

Apple Business Chat

Use the native iMessage service to communicate with Apple users.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Queueing and request processing rules

Distribute requests from clients among your team to increase efficiency.

Client conversation rating 

Ability to rate live chat conversations by customers to ensure agents are doing
a good job

Call statistics

Our reports will help you to identify the peak load and how many missed calls
you have.

Analytics reports for channels (chat statistics)

Set of comprehensive reports for contact center usage including number of
inquries, average response time, satisfaction ratings, etc.

SIP connector for third-party telephony integrations

Integrate office or cloud hosted PBX with your CRM (SIP connector is purchased
separately)

CRM integration

Process incoming requests in CRM, use contacts to grow your sales.

Bitrix24.Market (600+ apps)

Enhance your Bitrix24 with useful apps and extensions from our Market: download
landing page templates, payment system integrations, chat bots, and more.

CRM

Marketing

Sales Intelligence

Website builder

Business process automation

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Website builder
Free
Basic
Standard
Professional
Simple visual website builder

Create stunning websites that sell in just a few clicks using Bitrix24's
convenient website builder.

Responsive website design for different devices, including mobiles/ tablets/
PCs

Your website will automatically adapt to different devices.

Site templates (created by Bitrix24)

Choose a template that suits your business and edit it to make it your own!

Site templates (from Bitrix24.Market)

If you need a specific pre-made block (such as a block with reviews or a photo
gallery), you'll find lots of different templates for your needs in our library.

Superblock

Totally flexible website block design: add, delete, or move elements around. No
matter what changes you make, the new blocks will look great on any device.

CRM form designer

Create website forms with our easy CRM Form Designer. E.g callback or
appointment forms.

Image editor

Edit images without the need for any extra apps or image editors. Crop images,
change their size, add filters or texts.

Dynamic blocks

Use dynamic blocks inside Bitrix24 sites and landing pages

Sites

Number of sites that can be connected to Bitrix24 call tracking
10
10
Unlimited
Websites for sales teams

Generate more sales with websites and landing pages. Add a web form to your
website and your clients' and leads' contact details will automatically be added
to the CRM.

Websites for marketing teams

Launch ad campaigns quickly, promote specific items, and drive traffic to your
website from campaigns.

HR / recruitment websites

Tell website visitors about your company and list job opportunities. Collect and
process prospective candidates' data in your CRM.

Web pages

Bitrix24 Sites come with unlimited web pages
Unlimited
Unlimited
Unlimited
Unlimited
Website storage

Some websites will require more storage - for example, if you need to upload a
lot of hi-res images or video footage. Choose the plan that works best for you
depending on how much storage you'll need.
5 GB
24 GB
100 GB
1,024 GB
Free website hosting

Don't spend a dime on website hosting! Bitrix24 lets you create your own site
and host it absolutely free of charge AND you can use your own registered domain
name without any additional costs.

Website address in bitrix.site domain

Create and host your website using the bitrix24.site domain absolutely free of
charge.

Use own domain

Connect your own domain to websites and landing pages created in Bitrix24

Website widget

Add a chat widget or website form to your website. All your leads' contact
details will automatically be added to your CRM.

CRM forms

Bitrix24 sites and landing pages are automatically integrated with CRM forms
100



Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Website live chat

Bitrix24 sites and landing pages are automatically integrated with a live chat
widget

Social networks and messengers

Connect different social networks and messengers and allow clients to reach out
via the communication channel that works for them.

Add to CRM 

All requests from websites, widgets, and messengers are automatically added to
the CRM. Ad campaign data is automatically added to the Sales Intelligence
module. All of this will help you analyze how effective each campaign is.

Automatically track customer journey inside CRM

Your CRM can track each client's customer journey prior to making a purchase or
leaving their contact details. For example, you'll be able to tell which ads
they clicked on or which website pages they visited.

Google Analytics

Connect a Google Analytics account to Bitrix24 sites and landing pages

Google Maps

Integration with Google Maps inside Bitrix24 sites and landing pages for address
visualization

Cookie consent

All websites use cookies. Notify users by adding a banner to your website.

Insert HTML or JS

Insert HTML or Java Script code inside Bitrix24 sites and landing pages

Site import

Import websites from other Bitrix24 accounts

Site export

Transfer your websites across multiple Bitrix24 accounts

Site builder access rights

Set and limit site builder access for each user depending on their role and
assigned permissions

CRM

Sales Intelligence

Online store

Contact Center

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Online store
Free
Basic
Standard
Professional
CRM Store

Create a beautiful, easy-to-use, mobile- and desktop-friendly online store in
just 2 minutes.
100 orders



Products

Upper limit for the number of products in a Bitrix24 store for each plan
Unlimited
3,000
5,000
Unlimited
Checkout scripts

Give your clients a chance to choose what they prefer: they can place the order
themselves or leave their phone number and wait for a sales rep to get back to
them.

Self-service payments

Clients can click on the payment link that you send them and choose the option
that works for them - credit/ debit card, Apple Pay, Google Pay, cash on
delivery.

Callback

Customers will appreciate the new, streamlined ordering process: all they have
to do is leave their phone number and name.

Process orders in CRM deals

Process orders in your CRM and organize deliveries.

Client and order info in CRM

All client history including chats, preferences, and viewed items are saved
inside the CRM.

Client call recordings

Call recordings are automatically saved to their respective CRM element card
(whether this is a Lead, Deal, or Contact card). You can then play them back at
regular speed or speed up the recording.

Client communication history

View the entire history of each Lead, Deal, Contact or Company - including their
orders, chat history, files, and call recordings. Tailor your sales approach
based on this data.

Automatically process orders with CRM rules

Leave the routine stuff to automation rules, while you spend more time on
working with clients and boosting sales.

Payment processing

Integrations for popular payment processing providers

Access Rights

Set and limit online store builder access for each user depending on their role
and assigned permissions

CRM

Contact Center

Marketing

Sales Intelligence

Business process automation

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Marketing
Free
Basic
Standard
Professional
Customer segmentation in CRM

Group customers in segments based on common criteria, such as age, gender, type
of purchase, etc. Create personalized ad campaigns to boost customer loyalty and
grow sales.

Import your own segments

Upload your own customer segments to Bitrix24 CRM to run email marketing, voice
broadcasting, and other types of ad campaigns.

Segment-based sales generator

Our CRM will automatically create customer segments for you to stimulate repeat
sales. Launch email marketing campaigns to inform your customers of upcoming
sales or new arrivals.

Segment-based email marketing

Create email marketing and other types of campaigns in Bitrix24 and track their
results.

Bulk email

Maximum number of emails that can be used for email marketing for each plan
50,000
100,000
Bulk SMS

Maximum number of phone numbers that can be used for SMS marketing for each plan

Robocalling

Our system will automatically deliver a pre-recorded message to the clients from
your CRM. A nice way to inform your clients of upcoming sales and promotions.

Telegram

Reach out to your clients on Telegram. One thing though - you can send messages
only to those who have contacted you before.

Facebook messenger

Reach out to your clients on Facebook Messenger. One thing though - you can send
messages only to those who have contacted you before.

Instagram Direct Messenger

Reach out to your clients via Instagram Direct. One thing though - you can send
messages only to those who have contacted you before.

WhatsApp

Reach out to your clients on WhatsApp. One thing though - you can send messages
only to those who have contacted you before.

Viber

Reach out to your clients on Viber. One thing though - you can send messages
only to those who have contacted you before.

Audiences

Create a customer segment in Bitrix24 and launch ads targeted specifically at
it. For example, this could be a segment of customers who purchased something
from you last month or people who visited your recent event. A great way to
optimize your ad expenses.

Google Ads

Launch an ad on Google Ads targeted specifically at a certain client segment. A
great way to optimize your ad expenses.

Facebook

Launch an ad on Facebook targeted specifically at a certain customer segment. A
great way to optimize your ad expenses.

Lookalike audiences search

A quick and easy way to find new customers. Just export your contact list from
CRM to Facebook. The service will help you find users who match the parameters
of the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Instagram)

CRM Marketing will help you find users on Instagram who match the parameters of
the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Facebook)

CRM Marketing will help you find users on Facebook who match the parameters of
the leads in your CRM and launch ads targeted at them.

Retargeting in ad networks

Ability to run a retargeting campaign based on contact information stored inside
CRM

Facebook advertising

Launch Facebook ads directly from Bitrix24. Just connect your account, set up a
campaign, and submit it for approval. Once it's ready to go, the service will
launch your ads while you will get a steady influx of new leads.

Advertising automation rules in CRM

Launch ads automatically for the leads that get added to your CRM. You can have
them launched automatically, or when a deal is moved to a certain stage, or
depending on the client's actions (e.g., after submitting a form on your
website).

Email editor

Use our block-based editor to create compelling emails that sell - no coding
skills required.

Email unsubscribe service

Add the "Unsubscribe" button to your emails to comply with local regulations. If
a client of yours does not wish to receive emails anymore, they can easily
unsubscribe from your mailing list(s).

Email templates

Pick a readymade template to use for your campaign or customize it to your
liking (change texts, add your own contact details, etc.). We have plenty of
amazing templates for any occasion - whether it's your client's birthday or the
final day of your sale.

Access permissions

Give your employees access only to the tools they actually need for work

CRM

Contact Center

Sales Intelligence

Business process automation

Website builder

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Online documents
Free
Basic
Standard
Professional
View

Open documents, spreadsheets, and presentations in your Bitrix24 account.

Collaborative editing

Create and edit documents, spreadsheets, and presentations in your Bitrix24
account - no need to install any extra apps / extensions.

Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt,
rtf, html, epub, and csv

Edit text files and documents.

Spreadsheet

Edit spreadsheets (no matter how complex!) online.

Presentations

Edit presentations in Bitrix24.

Auto-save

All changes to the document will be saved automatically while you're editing.
You can also view a history of all changes to the doc.

Online document co-editing

The most efficient way to collaborate on documents online is to do it right
inside Bitrix24. The document editor supports all key formats, including docx,
pptx, xls, ppt, pdf, and more.

Real-time editing

Co-edit different types of documents in real time with your coworkers. You'll be
able to see who's making changes and view all comments.

Share with colleagues

Share documents, presentations, spreadsheets with your team and co-edit them.

Auto-save

All file changes are saved automatically and you can always view a history of
edits.

Version history

All doc versions will be saved inside the version history.
90 days
90 days
Public document access

Share files with anyone that's not in your Bitrix24 account, such as your
clients or partners.

Shareable link (read-only or make changes)

Give specific users access to a document and co-edit the document with them.

Co-editing with external users

Share files with clients and other people who don't have a Bitrix24 account and
give them editing pemissions if necessary.

Password-protected or time-limited access 

If you're worried about access to a document, set a password or time limit for
its link.

GoogleDocs integration

Log in to your Google account and work with Google Docs inside Bitrix24.

Office365 integration

Log in to your Microsoft account and work with Office365 documents in Bitrix24.

Microsoft Office integration

Sync Bitrix24.Drive with your laptop / desktop to edit Bitrix24 documents on
your computer.

Edit and collaborate on documents inside tasks, chats, calls and the Feed

View and edit files inside Tasks, the Feed, or during a video call.
Bitrix24.Documents are cross-integrated with all other tools.

Drive

Collaboration

Tasks & projects

HR

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Sales Intelligence
Free
Basic
Standard
Professional
Automatic customer journey tracking

Bitrix24 CRM allows you to track the customer activity that preceded their
interaction with your brand (e.g., which of your ads they saw, which banners
they clicked on, or what web pages they visited).

Sales Intelligence widget for your websites

Shows how many calls and emails your website generates. This allows you to see
which pages perform better and get ideas for increasing their efficiency.

Customer journey (from initial contact to deal in CRM)

Track the customer's journey from awareness to purchase.

Analytical reports

A great way to find out which of your ads perform better than the others.

Ad payback analysis

Track your marketing campaign results to see which of your channels and ads
perform better. A great way to optimize your marketing expenses.

Traffic analysis

Allows you to analyze the incoming traffic generated by your ads from different
sources (Facebook, Instagram, Google ads) and see which sources produce higher
conversion rates.

Keyword analysis in Sales Intelligence (Google Ads)

Get a full breakdown of your keyword performance, including impressions,
actions, CTR, cost, and ROI.

Automated ad management

Instagram

You can have our system automatically turn your Instagram ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Facebook

You can have our system automatically turn your Facebook ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Call tracking

Assign different phone numbers for different advertising channels and track each
channel's performance by tracking phone calls made to those numbers

Offline ad tracking

Bitrix24 CRM can automatically track the efficiency of your offline marketing
campaigns (e.g., a local radio ad, billboard, TV commercial, or something along
those lines).

CRM

Marketing

Contact Center

Website builder

Business process automation

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Business process automation
Free
Basic
Standard
Professional
Business processes

Automate work processes and save time on routine tasks.

Invoice payments 

Confirm invoice payments quickly and easily online - no signatures or paperwork
required.

Vacation leave

Get your annual leave approved in less than a minute! Just set your supervisor
and the responsible payroll accountant.

Business trips

Automate everything business-trip related: from the trip itself to travel
tickets.

Outgoing documents

Your employees will be able to simplify the process of sending a document - it
will be directed to the responsible person who will then register it and send to
the intended receiver.

Expense approval

Get quick approvals for expenses. Requests can be approved, declined or require
additional information. All status changes are logged automatically.

Custom business processes

Create your own business processes with custom approval sequences and
responsible people. Automate your business without writing a single line of
code.

Business process designer

Create any custom workflow inside business process designer

Activity stream workflows

Use workflows, such as annual leave request or expense approval, via the
Activity stream

Smart Process approval from mobile app

Use the mobile app to approve Smart Processes such as invoices, vacation leave,
and more.

Smart processes

In Bitrix24, you're not limited to just deals, leads and quotes, create new
entities according to your company's needs and automate these.

Hiring automation

Create and automate job vacancies using Smart Processes.

Create custom Smart Processes

Create your own Smart Processes and customize them according to your company's
needs.

Smart Process stages

Create custom Smart Process stages and control the way the elements move from
one stage to another on the Kanban board. Set up access rights and specific
triggers and rules for each stage.

Business Processes Tunnels 

You can create multiple pipelines and connect into sales tunnels for further
automation. Each pipeline has own unique stages, elements and access right
settings.

Custom Smart Process fields

When creating a Smart Process you don't have to use the pre-defined fields - you
can create your own from scratch, depending on your needs.

Smart Process details

Create and edit Smart Processes - add new fields and stages, create new tasks,
and add important info to the Smart Process description.

Event timeline

Track Smart Processes in real time: watch them move through stages from creation
to completion and view activity details.

Document generator

The system will generate and fill in documents, depending on the Smart Process'
stage. Your employees no longer have to waste time on routine document work.

Connection with other Smart Processes and CRM

Bind Smart Processes to Leads, Deals, invoices etc. For example, in order to see
a list of your clients' contact details inside the Process.

Automation rules and triggers

You can fully automate any Smart Process by using rules and triggers for any
process element. For example, automatically send notifications, emails, create
tasks or change the responsible person.

Manage access rights

Configure access rights to specific sections of Smart Processes. This helps give
each employee access only to what they need for work.

Rules and triggers

Automate sales without writing a single line of code! CRM rules and triggers
will automatically launch ad and email campaigns, create an invoice or document,
and move a deal through different stages.

CRM sales automation

Your CRM will help you move clients through the sales funnel. Sales automation
in Bitrix24 can do all the routine work for you - e.g collect messages from
different communication channels (messengers, social networks, emails etc.),
automatically assign these to specific sales reps, move the deal through stages
and send out campaigns.
5



Automation of tasks and projects

Automate tasks and projects. Set up triggers and Bitrix24 will send you
notifications, create future tasks and move deadlines.

Number of RPA processes

More automated processes = less routine work
1
1
5
Unlimited
BI Analytics

Use Google DataStudio or Microsoft PowerBI to analyze data you collected in your
Bitrix24. Every possible report is always at hand.

Records management

Create any custom workflow based on records

Tasks & projects

Collaboration

CRM

HR

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

HR
Free
Basic
Standard
Professional
Social network

Collaborate, communicate, and share information in a single online workspace -
just like you would do on social media. It's super easy, intuitive, and does not
require any training.

Feed

Share important news and updates, discuss various topics, congratulate your team
members on their birthdays and professional achievements.

Comments

Communicate in real-time using comments, react to new posts and invitations.

Share with colleagues

Engage employees or even departments in discussions.

Likes and reactions

Give likes and reactions to comments and posts created by your colleagues - just
like you would do on social media.

Groups

Communicate with your team members in various Workgroups and Projects, including
the ones that feature external users. Manage access permissions.

Polls

Create polls to collect opinions from your team.

Appreciation badges

Appreciation badges are a great way to motivate your team. Award selected
employees with different badges to honor their professional and personal
achievements.

Employee profile page

Each person's profile page contains their contact details as well as
appreciation badges that were posted in the feed.

Contact details

Contacting employees is easy - use our quick search to find an employee and
contact them via chat, phone, or video call.

Customizable profile fields

Show or hide fields, depending on your company's needs/ requirements.

Supervisors and subordinates

View your co-workers profile to find out who their supervisor is.

Appreciation badges

Appreciation badges are a nice way to wear your achievements on your sleeve.

Measure stress level in mobile app

Measure stress levels using the mobile app and publish your results on your
profile page. Supervisors can assess their employees' wellbeing and carry out
the measures necessary.

Employee tasks list

View each employee's tasks and projects, overdue tasks, and overall workload.
Tasks inside an employee's profile page can be viewed by the employee and their
supervisor.

Employee calendar

View your team's calendar and select available slots for meetings.

Employee Drive

If you're looking for a specific file and know that a member of your team has it
in their Drive, you'll be able to find it through their profile.

Employee work time

Manage each employee's working hours.

Employee reports

View all reports in each employee's profile page.

Status: online or last seen

View your everyone's online/ last seen status. Great for remote work.

Company structure

Visual representation of company structure as an interactive org chart

Employee directory

Searchable list of all employees, past and present, along with their contact
details, positions, skills and other relevant data

Quick employee search 

Search (and find!) any employee by first name, last name, or position quickly
and easily.

Worktime tracking 2.0 (online time clock and work schedules)

Track employee worktime, including mandatory workday minimums, clock-ins and
clock-outs

Work reports

Enable mandatory regular work reports (daily, weekly, monthly) – the reports are
sent from subordiates to their supervisors

Absence management

Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24

Meetings and briefings

Manage meetings and briefings, including room booking and meeting agendas

Company knowledge base 

Knowledge base is a great way to store and manage information in Bitrix24.
1
3
5
Unlimited
Enhanced administration

Get full control over your data, permissions, and security settings on our
higher-tier subscription plans.

Collaboration

Online documents

Tasks & projects

Business process automation

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Customer support
Free
Basic
Standard
Professional
Online training

Tooltips

Use tooltips to navigate your way through various tools inside Bitrix24.

FAQ

We have a comprehensive FAQ section that covers all of the aspects of Bitrix24.
Featuring detailed instructions, how-to's, demo videos, and screenshots, this
section will provide answers to 95% of the questions you might have.

Video tutorials

Watch our tutorials to learn how to get the most of your Bitrix24.

Webinars

Watch our free tutorials to learn how to get the most of your Bitrix24.

Chat with tech support

Contact our support team and submit your questions via live chat.

General consultation

Our online support team will help you to set up your account right and master
Bitrix24.

Technical consultation

Get professional help from our technical specialists to quickly solve any issues
you might encounter.

Restore from backup

Something went wrong in your Bitrix24? Important data got lost? Contact our
customer support to restore your account to the previous version.

Connect your own domain

Use your own third-level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Connect partners

We train our partners to implement Bitrix24 professionally, help them out with
quality leads, and provide them with all the materials they need to succeed.

Implementation request

Support request

Training request

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Administration
Free
Basic
Standard
Professional
Account administrators

Maximum number of admins allowed for each plan
1
1
5
Unlimited
Social network administration

Control and manage your internal communications: give users permissions to
create announcements, write messages in the Company chat, etc.

Extended access rights to CRM, Drive, etc.

Get complete control: manage access rights, add/remove/edit data.

Extended access rights in Tasks and Projects

Get complete control: manage access rights, add/remove/edit data.

Available storage space monitoring and cleanup

You can easily identify the files that are taking up too much space and run a
quick cleanup to free up some space on your drive.

Personal and custom brand settings for Bitrix24

Customize your Bitrix24 by uploading your logo and using a unique domain name.

Custom company name

Create a custom name for your Bitrix24 account.

Use own logo

Upload your own logo inside Bitrix24 account

Apply menu to all

Change the menu and apply changes to all users inside a Bitrix24 account

Apply background to all

Apply a selected background to all users inside a Bitrix24 account

Custom account URL with own domain name

Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Administrator mode

Administrator mode

Access to all Groups and Projects

Give the Administrator additional access to all of the groups and projects in
your Bitrix24 account.

View entire live feed

Give the Administrator additional access to all of the posts in the Company
Feed.

Editing posts and comments

Give selected users permission to edit any post or comment in the Company Feed.

Security

Your data is secure with Bitrix24.

Full user session encryption in Bitrix24

All of the data you store inside your Bitrix24 account is protected by a
state-of-the-art reliable encryption system.

Invite selected users individually via email or text message

Invite users via link

Invite a Bitrix24 partner

Customize permissions to invite new users

Give selected users permissions to pay Bitrix24 subscription

Two factor authorization (OTP)

Ability to require the use of two-factor authorization for account access

Restrict access by IP address

Limit Bitrix24 account access to specific IP addresses (e.g. only from the
office)

Dismissing users in Bitrix24

The employees you dismissed won't be able to access your Bitrix24 account, which
helps to keep your data secure.

Protect data from deletion, restore from recycle bin

If an important file gets accidentally deleted, you can easily restore it.

Automatically disconnect dismissed employees from all of the tools

Prevents your former employees from accessing your Bitrix24 account.

Backup restore

Request helpdesk to fully restore account from a backup file

Authorization history

Contains the list of all the users who logged into your Bitrix24 account

Transfer account to on-premise edition

If the cloud version of Bitrix24 is not enough for you anymore, it's time to
upgrade to the on-premise edition. We'll help you move your data easily.

Register free
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy
Buy

Collaboration
Free
Chats

Chat, audio and video calls are available inside all Bitrix24 plans

One-on-one chats

Use chats to send messages or files and record voice notes.

Public and private chats

Create group chats, public and private

Channels

Channels are chats with a specific topic that you can use to post important
updates and keep everyone updated.

HD Video calls (1-to-1)

Works easier & faster than Zoom or Skype + no time limit

Screen sharing

Share your screen during a video call. Ideal for online presentations and
demonstrations.

Audio/video recording

Record important meetings and video calls. You'll be able to play back the
recordings after the call or share them with colleagues.

Background blur

Just one click and your surroundings look perfectly obscure. A great option if
you ever forget to clean up the room before a meeting.

Meeting brief

Make your online meetings productive by outlining the results in a brief. Once
ready, the meeting brief goes straight to the chat for other members to see.

One-click video call from task, calendar or chat

Start a video call in one click from a chat, task, or a scheduled calendar event
(meeting). Get in touch with everyone involved quickly and easily.

Encryption

Your calls are fully protected by end-to-end encryption

Call duration

Unlimited. Talk as much as you need to
Unlimited
Videoconferencing (up to 48 people)

Create an online meeting, invite up to 48 participants and talk as much as you
need to - our calls have no time limit.

Online storage

Maximum amount of online storage available for each plan for entire account
5 GB
Company Drive

Online storage allocated for company files

Calendar

Manage your work processes in the Calendar: add meetings, plan conferences, and
more. Sync your Bitrix24 Calendar with your personal calendar in your smartphone
to stay updated.

Event planner

Event planner is a handy tool that helps to find best available time slots when
multiple users are invited to a calendar event

Webmail

Access all your email inboxes in one convenient place and create tasks from
emails.

Number of email inboxes per user

Employees can add multiple email inboxes. These include their personal email or
company addresses (e.g info@ or sales@).

Create a CRM Deal from an email

If your client has reached out via email, create a CRM deal right from their
message.

Create Task from email

Create a task based on info from an email - all files and text details will stay
in the task.

Discuss email in feed

Share important info from emails to the Feed, where you'll be able to discuss it
with your team.

Company social network

Collaborate, chat and share posts and news in one single online workspace -
think of this as a social intranet for your business.

Feed

Share important news and spark discussions, send appreciation badges to
coworkers and create special birthday posts!

Workgroups

Announcements

Announcements are mandatory posts that require each person who has read it to
confirm this by pressing a button

Polls

Poll Bitrix24 account users publicly or anonymously

Company knowledge base

Gather and organize all the important info that your employees need to have
access to, including rules, instructions, FAQ, etc. in one place
1
Smart search

Search for different posts or tasks with ease. Find the info you need by
filtering your search using key words, post date, author or recipients (and
more).

Tasks & projects

Online documents

HR

Business process automation

Register free

Tasks & projects
Free
Tasks

Manage projects, delegate and set tasks. Stay updated on each task & project and
never miss a deadline with the help of Bitrix24.

Task roles: responsible, assisting, set by me, following

Roles help you navigate Tasks, keep an eye on deadlines, and control the end
result.

Observers and participants

Bitrix24 users can be assigned various task roles, depending on desired level of
involvement: participants are responsible for assisting in task completion,
while observers only get updates about task progress and changes

Recurring tasks

Tasks that are easily and automatically created from templates, including
regularly repeating ones (e.g. weekly or monthly tasks)

Templates with subtasks

If your team often has to deal with similar tasks, creating a template (with all
the subtasks inside) will help them to save plenty of time and hassle.

Task status summary

Create tasks that require a task status summary upon completion. Any comment can
be marked as summary. Just click the task to see how well the employee
performed.

Custom fields

Every business is special, which is why it makes perfect sense to have fields in
Tasks that are unique to your line of business, e.g. "localization" or "testing"
if you develop software.

Delegating

Re-assign a task to another responsible person, can be done individually or in
bulk

Task control

Allows to restrict task completion before approval

Task time tracking (manual)

Plan time and track actual time spent on task completion

Rate task

Rate completed tasks as satisfactory or unsatisfactory

Chats and video calls with Task participants

Call up all task participants or create a chat with them in one click. Resolve
questions and issues quickly and easily.

Task to email

Work with tasks and add comments using email (great for external collaborators)

Task modes

Navigate Tasks & Projects using different views: Deadline, Planner, Kanban
board, Gantt chart or Calendar. Choose what works best for your team, depending
on your chosen project management methodology.

List

List view of Tasks, sorted by last activity. Tasks with new comments and
approaching deadlines will be moved to the top of the list.

Project Kanban

Kanban board is a great way to visualize project progress and workflows. It
makes tracking task status and team progress super easy.

Planner

Task section that allows individual users to organize their tasks and arrange
them in a chronological order for future execution

Deadlines

Get a better understanding of your deadlines in one click: see which tasks are
due today, this week or this month. View overdue and postponed tasks in a
separate column.

Task dependencies

Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to
Start, Start to Start, Finish to Finish
5
Calendar

View your tasks in Calendar view to get a better visual understanding of your
workload by day/ week and plan your work more efficiently.

Project management

Collaborate on projects with your team: everyone inside a project has access to
its Tasks, Drive (with files and documents), Knowledge Base, chats, and updates
in the Feed.
Unlimited
Autofocus mode

If you have to deal with a lot of tasks, enable the autofocus mode to let the
system filter them automatically for you.

Sort Tasks and Projects based on activity

Never miss an important task or comment. All tasks with updates and new comments
are automatically moved up to the top of the list.

Manage overdue Tasks and Projects in one click

View all overdue tasks & projects by clicking on the red counter.

New comments in Tasks and Projects

Stay updated on discussions in Tasks - click on the green counter to view all
tasks with new comments.

Scrum

Implement your project in small steps while communicating with your team as you
go. Add video calls, chats, calendars, Drive and online documents to your
project management arsenal.

Scrum teams

Start your new team and tackle the task straight away. Create up to five scrum
teams with unlimited users free of charge.
5
Efficiency KPI

Automated dashboard that shows what percentage of tasks were completed by each
user on time and without objections

Supervisor view

Allows supervisors to view all tasks of their subordinates in one place

Task automation (rules and triggers)

Enable automation rules and triggers inside tasks

Integration with Drive (attach files from Drive)

Tasks in Bitrix24 can be cross-intergrated with other tools such as the CRM,
video calls, Calendar, Webmail and Drive, making collaboration super easy.

Access permissions

Give your employees access only to the tools they actually need for work

Collaboration

Online documents

Business process automation

CRM

Register free

CRM
Free
Unlimited leads

Add as many leads as you want. Never lose a customer again.

Unlimited deals

Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all
plans.

Unlimited contacts

Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans

Quotes (unlimited)

Quotes (proposals) inside CRM, can be saved as PDF files and/or emailed

Invoices (unlimited)

Invoices (bills) inside CRM, can be saved as PDF files and/or emailed

Product catalog

Product catalog inside CRM

Catalog items
Unlimited
CRM duplicate control master (duplicate search)

Our system will automatically merge all the contacts or companies that have
duplicate emails, phone numbers, or other data.

Pipelines

Visual representation of a sales process divided by stages; fully customizable
with ability to create different pipelines for different sales processes
1
Custom fields

Every company is unique and sometimes you need to have custom fields for your
CRM. Bitrix24 gives you just that.

Required fields by stage

Configure required fields for each stage

Fields visible to selected users

Keep certain CRM fields hidden to ensure confidentiality

Contact Center

Connect different communication channels to your CRM (phone, email, live chat,
Facebook, Instagram, WhatsApp, etc.) to manage all your client interactions from
a single dashboard.

Telephony

Connect your phone to Bitrix24 CRM and have every incoming call recorded and
added to your CRM as a new deal.

Email

Connect your email to Bitrix24 CRM. All the emails from new clients will be
automatically saved as deals while emails from your existing clients will be
attached to the respective deals.

CRM forms

Collect requests from your clients on your website and have the information
added to your CRM.
100
Facebook, Instagram, etc.

Connect your social media accounts and messengers to receive incoming messages
from your clients directly in Bitrix24. Any chat can be automatically turned
into a deal and the message history is saved in CRM.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Planning activities

One cannot underestimate the importance of planning in client management.
Bitrix24 CRM will always remind you of an important client appointment or
unfinished task.

Participants in Tasks

Set tasks within a Deal and manage deadlines easily with Bitrix24.

Planning meetings

Plan your client appointments directly inside a Deal. Our system will add an
event to Calendar and send your a timely reminder.

Video calls, Zoom

The official Bitrix24 Zoom integration allows you to create a Zoom meeting and
invite a client right from a deal.

Automatic dialer

Automatic telephony dialer inside CRM

Put a CRM deal on pause

If a client has made a pre-order that's due only in two weeks, you can put the
respective deal on pause to avoid unnecessary notifications from your CRM.

Comments and other activities

Leave comments in Deals and create Activities to keep track of your client
appointments.

Document generator

Online document creator inside CRM сreates any document type according to a set
template (invoice, contract, shipping bill, etc.)

CRM analytics

Compresensive set of analitycal reports inside CRM

Sales and marketing automation 

Bitrix24 CRM will automatically distribute client requests among your team
members, send an email to the right client, generate an invoice, or change the
person responsible for a particular deal.

Rules/triggers in deals

Complete sales automation based on rules and triggers for desired actions
5
Business process automation in CRM

Creation of workflows for sales automation inside business process designer

Smart Process Automations (SPA)

Bitrix24 features plenty of business process automation capabilities (rules,
triggers, RPA) to help you save time and money on routine operations.

CRM.Payment and Delivery

Take orders & accept payments directly in your CRM

Inventory management

CRM Integration

Process orders, track current product stock, reserve products and create
paperwork right inside the deal view pane. You won't have to mark the goods as
sold manually; everything is covered by the system.

CRM access rights

Set and limit CRM access for each user depending on their role and assigned
permissions

Contact Center

Marketing

Sales Intelligence

Business process automation

Tasks & projects

Register free

Drive
Free
Online storage

Maximum amount of online storage available for each plan for entire account
5 GB
Personal/Group Drive

Online storage allocated for individual user or group files

Company Drive

Use the Company cloud storage to keep your files easily accessible, safe, and
secure.

Workgroup Drive and Project Drive

Use a separate cloud storage to store files related to a certain workgroup or
project.

Windows Drive

Sync files and folders from your cloud storage with your Windows hard drive for
quick and efficient editing.

Mac OS Drive

Sync files and folders from your cloud storage with your MacOS hard drive for
quick and efficient editing.

File synchronization

Files stored in Bitrix24 cloud accounts can be easily synched with local
computers automatically

Share files and folders across employees and departments

Enable file synchronization across your team members and departments so that
everyone could have the most recent versions of their files.

File access rights

Set and limit file access for each user depending on their role and assigned
permissions

Public file sharing

Share files publicly with people outside Bitrix24 accounts

Unused files version storage

Time period in which unused file version copies are stored inside Bitrix24
accounts
0
Recycle bin

Storage place for deleted CRM records that may need to be recovered

One Drive, Google Drive, Dropbox, Box integration

Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24

Office documents preview

Preview any document without having to open it! You can do it with images, text
documents, spreadsheets, and other types of files.

Online Documents

Bitrix24 offers you a quick and efficient way to work with documents online. We
support all popular file formats: docx, pptx, xls, ppt, and others.

Google Docs integration

Edit documents on your Drive by opening them on your local computer or directly
from your Feed in Bitrix24. When you update a file, everyone involved will be
notified of the new version.

Integration with Office365

You can easily see whose files are taking up too much space on your Drive and
delete unnecessary files to recycle bin.

Integration with Microsoft Office on a local computer

Disable collaborative editing to make it easier to work on a document.

Available online storage space + fast cleanup

Bitrix24 will show you how much available space you have on your Drive and which
files can be easily deleted.

Restrict document co-editing

Enable document lock to protect the file from accidental changes from your
colleagues during co-editing.

Online documents

Collaboration

Tasks & projects

HR

Register free

Contact Center
Free
Email copy storage

Number of days Bitrix24 stores copies of imported emails that aren't used
anywhere

Built-in telephony

Bitrix24 comes with built-in telepony, no setup or integration required

CRM forms

Create website contact forms that are automatically integrated with Bitrix24's
contact center
100 completed forms
Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Live chat

Create a website chat widget that is automatically integrated with Bitrix24's
contact center

Website widget

Live chat, call back request and contact form in a single widget

Channels

Bitrix24 is an omni-channel contact center that allows you to connect multple
communication channels
1
Facebook

If you get a message from your client on Facebook, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Instagram

Enable our official Instagram integration and reply to DMs from your clients
directly from Bitrix24. You can also generate and send payment links, react to
comments, and launch targeted ads.

WhatsApp

Create a chatbot to reply to messages from your clients in WhatsApp.

Telegram

If you get a message from your client in Telegram, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Viber

Create a chatbot to reply to messages from your clients in Viber.

Apple Business Chat

Use the native iMessage service to communicate with Apple users.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Queueing and request processing rules

Distribute requests from clients among your team to increase efficiency.

Client conversation rating 

Ability to rate live chat conversations by customers to ensure agents are doing
a good job

Call statistics

Our reports will help you to identify the peak load and how many missed calls
you have.

Analytics reports for channels (chat statistics)

Set of comprehensive reports for contact center usage including number of
inquries, average response time, satisfaction ratings, etc.

SIP connector for third-party telephony integrations

Integrate office or cloud hosted PBX with your CRM (SIP connector is purchased
separately)

CRM integration

Process incoming requests in CRM, use contacts to grow your sales.

Bitrix24.Market (600+ apps)

Enhance your Bitrix24 with useful apps and extensions from our Market: download
landing page templates, payment system integrations, chat bots, and more.

CRM

Marketing

Sales Intelligence

Website builder

Business process automation

Register free

Website builder
Free
Simple visual website builder

Create stunning websites that sell in just a few clicks using Bitrix24's
convenient website builder.

Responsive website design for different devices, including mobiles/ tablets/
PCs

Your website will automatically adapt to different devices.

Site templates (created by Bitrix24)

Choose a template that suits your business and edit it to make it your own!

Site templates (from Bitrix24.Market)

If you need a specific pre-made block (such as a block with reviews or a photo
gallery), you'll find lots of different templates for your needs in our library.

Superblock

Totally flexible website block design: add, delete, or move elements around. No
matter what changes you make, the new blocks will look great on any device.

CRM form designer

Create website forms with our easy CRM Form Designer. E.g callback or
appointment forms.

Image editor

Edit images without the need for any extra apps or image editors. Crop images,
change their size, add filters or texts.

Dynamic blocks

Use dynamic blocks inside Bitrix24 sites and landing pages

Sites

Number of sites that can be connected to Bitrix24 call tracking

Websites for sales teams

Generate more sales with websites and landing pages. Add a web form to your
website and your clients' and leads' contact details will automatically be added
to the CRM.

Websites for marketing teams

Launch ad campaigns quickly, promote specific items, and drive traffic to your
website from campaigns.

HR / recruitment websites

Tell website visitors about your company and list job opportunities. Collect and
process prospective candidates' data in your CRM.

Web pages

Bitrix24 Sites come with unlimited web pages
Unlimited
Website storage

Some websites will require more storage - for example, if you need to upload a
lot of hi-res images or video footage. Choose the plan that works best for you
depending on how much storage you'll need.
5 GB
Free website hosting

Don't spend a dime on website hosting! Bitrix24 lets you create your own site
and host it absolutely free of charge AND you can use your own registered domain
name without any additional costs.

Website address in bitrix.site domain

Create and host your website using the bitrix24.site domain absolutely free of
charge.

Use own domain

Connect your own domain to websites and landing pages created in Bitrix24

Website widget

Add a chat widget or website form to your website. All your leads' contact
details will automatically be added to your CRM.

CRM forms

Bitrix24 sites and landing pages are automatically integrated with CRM forms
100
Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Website live chat

Bitrix24 sites and landing pages are automatically integrated with a live chat
widget

Social networks and messengers

Connect different social networks and messengers and allow clients to reach out
via the communication channel that works for them.

Add to CRM 

All requests from websites, widgets, and messengers are automatically added to
the CRM. Ad campaign data is automatically added to the Sales Intelligence
module. All of this will help you analyze how effective each campaign is.

Automatically track customer journey inside CRM

Your CRM can track each client's customer journey prior to making a purchase or
leaving their contact details. For example, you'll be able to tell which ads
they clicked on or which website pages they visited.

Google Analytics

Connect a Google Analytics account to Bitrix24 sites and landing pages

Google Maps

Integration with Google Maps inside Bitrix24 sites and landing pages for address
visualization

Cookie consent

All websites use cookies. Notify users by adding a banner to your website.

Insert HTML or JS

Insert HTML or Java Script code inside Bitrix24 sites and landing pages

Site import

Import websites from other Bitrix24 accounts

Site export

Transfer your websites across multiple Bitrix24 accounts

Site builder access rights

Set and limit site builder access for each user depending on their role and
assigned permissions

CRM

Sales Intelligence

Online store

Contact Center

Register free

Online store
Free
CRM Store

Create a beautiful, easy-to-use, mobile- and desktop-friendly online store in
just 2 minutes.
100 orders
Products

Upper limit for the number of products in a Bitrix24 store for each plan
Unlimited
Checkout scripts

Give your clients a chance to choose what they prefer: they can place the order
themselves or leave their phone number and wait for a sales rep to get back to
them.

Self-service payments

Clients can click on the payment link that you send them and choose the option
that works for them - credit/ debit card, Apple Pay, Google Pay, cash on
delivery.

Callback

Customers will appreciate the new, streamlined ordering process: all they have
to do is leave their phone number and name.

Process orders in CRM deals

Process orders in your CRM and organize deliveries.

Client and order info in CRM

All client history including chats, preferences, and viewed items are saved
inside the CRM.

Client call recordings

Call recordings are automatically saved to their respective CRM element card
(whether this is a Lead, Deal, or Contact card). You can then play them back at
regular speed or speed up the recording.

Client communication history

View the entire history of each Lead, Deal, Contact or Company - including their
orders, chat history, files, and call recordings. Tailor your sales approach
based on this data.

Automatically process orders with CRM rules

Leave the routine stuff to automation rules, while you spend more time on
working with clients and boosting sales.

Payment processing

Integrations for popular payment processing providers

Access Rights

Set and limit online store builder access for each user depending on their role
and assigned permissions

CRM

Contact Center

Marketing

Sales Intelligence

Business process automation

Register free

Marketing
Free
Customer segmentation in CRM

Group customers in segments based on common criteria, such as age, gender, type
of purchase, etc. Create personalized ad campaigns to boost customer loyalty and
grow sales.

Import your own segments

Upload your own customer segments to Bitrix24 CRM to run email marketing, voice
broadcasting, and other types of ad campaigns.

Segment-based sales generator

Our CRM will automatically create customer segments for you to stimulate repeat
sales. Launch email marketing campaigns to inform your customers of upcoming
sales or new arrivals.

Segment-based email marketing

Create email marketing and other types of campaigns in Bitrix24 and track their
results.

Bulk email

Maximum number of emails that can be used for email marketing for each plan

Bulk SMS

Maximum number of phone numbers that can be used for SMS marketing for each plan

Robocalling

Our system will automatically deliver a pre-recorded message to the clients from
your CRM. A nice way to inform your clients of upcoming sales and promotions.

Telegram

Reach out to your clients on Telegram. One thing though - you can send messages
only to those who have contacted you before.

Facebook messenger

Reach out to your clients on Facebook Messenger. One thing though - you can send
messages only to those who have contacted you before.

Instagram Direct Messenger

Reach out to your clients via Instagram Direct. One thing though - you can send
messages only to those who have contacted you before.

WhatsApp

Reach out to your clients on WhatsApp. One thing though - you can send messages
only to those who have contacted you before.

Viber

Reach out to your clients on Viber. One thing though - you can send messages
only to those who have contacted you before.

Audiences

Create a customer segment in Bitrix24 and launch ads targeted specifically at
it. For example, this could be a segment of customers who purchased something
from you last month or people who visited your recent event. A great way to
optimize your ad expenses.

Google Ads

Launch an ad on Google Ads targeted specifically at a certain client segment. A
great way to optimize your ad expenses.

Facebook

Launch an ad on Facebook targeted specifically at a certain customer segment. A
great way to optimize your ad expenses.

Lookalike audiences search

A quick and easy way to find new customers. Just export your contact list from
CRM to Facebook. The service will help you find users who match the parameters
of the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Instagram)

CRM Marketing will help you find users on Instagram who match the parameters of
the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Facebook)

CRM Marketing will help you find users on Facebook who match the parameters of
the leads in your CRM and launch ads targeted at them.

Retargeting in ad networks

Ability to run a retargeting campaign based on contact information stored inside
CRM

Facebook advertising

Launch Facebook ads directly from Bitrix24. Just connect your account, set up a
campaign, and submit it for approval. Once it's ready to go, the service will
launch your ads while you will get a steady influx of new leads.

Advertising automation rules in CRM

Launch ads automatically for the leads that get added to your CRM. You can have
them launched automatically, or when a deal is moved to a certain stage, or
depending on the client's actions (e.g., after submitting a form on your
website).

Email editor

Use our block-based editor to create compelling emails that sell - no coding
skills required.

Email unsubscribe service

Add the "Unsubscribe" button to your emails to comply with local regulations. If
a client of yours does not wish to receive emails anymore, they can easily
unsubscribe from your mailing list(s).

Email templates

Pick a readymade template to use for your campaign or customize it to your
liking (change texts, add your own contact details, etc.). We have plenty of
amazing templates for any occasion - whether it's your client's birthday or the
final day of your sale.

Access permissions

Give your employees access only to the tools they actually need for work

CRM

Contact Center

Sales Intelligence

Business process automation

Website builder

Register free

Online documents
Free
View

Open documents, spreadsheets, and presentations in your Bitrix24 account.

Collaborative editing

Create and edit documents, spreadsheets, and presentations in your Bitrix24
account - no need to install any extra apps / extensions.

Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt,
rtf, html, epub, and csv

Edit text files and documents.

Spreadsheet

Edit spreadsheets (no matter how complex!) online.

Presentations

Edit presentations in Bitrix24.

Auto-save

All changes to the document will be saved automatically while you're editing.
You can also view a history of all changes to the doc.

Online document co-editing

The most efficient way to collaborate on documents online is to do it right
inside Bitrix24. The document editor supports all key formats, including docx,
pptx, xls, ppt, pdf, and more.

Real-time editing

Co-edit different types of documents in real time with your coworkers. You'll be
able to see who's making changes and view all comments.

Share with colleagues

Share documents, presentations, spreadsheets with your team and co-edit them.

Auto-save

All file changes are saved automatically and you can always view a history of
edits.

Version history

All doc versions will be saved inside the version history.

Public document access

Share files with anyone that's not in your Bitrix24 account, such as your
clients or partners.

Shareable link (read-only or make changes)

Give specific users access to a document and co-edit the document with them.

Co-editing with external users

Share files with clients and other people who don't have a Bitrix24 account and
give them editing pemissions if necessary.

Password-protected or time-limited access 

If you're worried about access to a document, set a password or time limit for
its link.

GoogleDocs integration

Log in to your Google account and work with Google Docs inside Bitrix24.

Office365 integration

Log in to your Microsoft account and work with Office365 documents in Bitrix24.

Microsoft Office integration

Sync Bitrix24.Drive with your laptop / desktop to edit Bitrix24 documents on
your computer.

Edit and collaborate on documents inside tasks, chats, calls and the Feed

View and edit files inside Tasks, the Feed, or during a video call.
Bitrix24.Documents are cross-integrated with all other tools.

Drive

Collaboration

Tasks & projects

HR

Register free

Sales Intelligence
Free
Automatic customer journey tracking

Bitrix24 CRM allows you to track the customer activity that preceded their
interaction with your brand (e.g., which of your ads they saw, which banners
they clicked on, or what web pages they visited).

Sales Intelligence widget for your websites

Shows how many calls and emails your website generates. This allows you to see
which pages perform better and get ideas for increasing their efficiency.

Customer journey (from initial contact to deal in CRM)

Track the customer's journey from awareness to purchase.

Analytical reports

A great way to find out which of your ads perform better than the others.

Ad payback analysis

Track your marketing campaign results to see which of your channels and ads
perform better. A great way to optimize your marketing expenses.

Traffic analysis

Allows you to analyze the incoming traffic generated by your ads from different
sources (Facebook, Instagram, Google ads) and see which sources produce higher
conversion rates.

Keyword analysis in Sales Intelligence (Google Ads)

Get a full breakdown of your keyword performance, including impressions,
actions, CTR, cost, and ROI.

Automated ad management

Instagram

You can have our system automatically turn your Instagram ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Facebook

You can have our system automatically turn your Facebook ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Call tracking

Assign different phone numbers for different advertising channels and track each
channel's performance by tracking phone calls made to those numbers

Offline ad tracking

Bitrix24 CRM can automatically track the efficiency of your offline marketing
campaigns (e.g., a local radio ad, billboard, TV commercial, or something along
those lines).

CRM

Marketing

Contact Center

Website builder

Business process automation

Register free

Business process automation
Free
Business processes

Automate work processes and save time on routine tasks.

Invoice payments 

Confirm invoice payments quickly and easily online - no signatures or paperwork
required.

Vacation leave

Get your annual leave approved in less than a minute! Just set your supervisor
and the responsible payroll accountant.

Business trips

Automate everything business-trip related: from the trip itself to travel
tickets.

Outgoing documents

Your employees will be able to simplify the process of sending a document - it
will be directed to the responsible person who will then register it and send to
the intended receiver.

Expense approval

Get quick approvals for expenses. Requests can be approved, declined or require
additional information. All status changes are logged automatically.

Custom business processes

Create your own business processes with custom approval sequences and
responsible people. Automate your business without writing a single line of
code.

Business process designer

Create any custom workflow inside business process designer

Activity stream workflows

Use workflows, such as annual leave request or expense approval, via the
Activity stream

Smart Process approval from mobile app

Use the mobile app to approve Smart Processes such as invoices, vacation leave,
and more.

Smart processes

In Bitrix24, you're not limited to just deals, leads and quotes, create new
entities according to your company's needs and automate these.

Hiring automation

Create and automate job vacancies using Smart Processes.

Create custom Smart Processes

Create your own Smart Processes and customize them according to your company's
needs.

Smart Process stages

Create custom Smart Process stages and control the way the elements move from
one stage to another on the Kanban board. Set up access rights and specific
triggers and rules for each stage.

Business Processes Tunnels 

You can create multiple pipelines and connect into sales tunnels for further
automation. Each pipeline has own unique stages, elements and access right
settings.

Custom Smart Process fields

When creating a Smart Process you don't have to use the pre-defined fields - you
can create your own from scratch, depending on your needs.

Smart Process details

Create and edit Smart Processes - add new fields and stages, create new tasks,
and add important info to the Smart Process description.

Event timeline

Track Smart Processes in real time: watch them move through stages from creation
to completion and view activity details.

Document generator

The system will generate and fill in documents, depending on the Smart Process'
stage. Your employees no longer have to waste time on routine document work.

Connection with other Smart Processes and CRM

Bind Smart Processes to Leads, Deals, invoices etc. For example, in order to see
a list of your clients' contact details inside the Process.

Automation rules and triggers

You can fully automate any Smart Process by using rules and triggers for any
process element. For example, automatically send notifications, emails, create
tasks or change the responsible person.

Manage access rights

Configure access rights to specific sections of Smart Processes. This helps give
each employee access only to what they need for work.

Rules and triggers

Automate sales without writing a single line of code! CRM rules and triggers
will automatically launch ad and email campaigns, create an invoice or document,
and move a deal through different stages.

CRM sales automation

Your CRM will help you move clients through the sales funnel. Sales automation
in Bitrix24 can do all the routine work for you - e.g collect messages from
different communication channels (messengers, social networks, emails etc.),
automatically assign these to specific sales reps, move the deal through stages
and send out campaigns.
5
Automation of tasks and projects

Automate tasks and projects. Set up triggers and Bitrix24 will send you
notifications, create future tasks and move deadlines.

Number of RPA processes

More automated processes = less routine work
1
BI Analytics

Use Google DataStudio or Microsoft PowerBI to analyze data you collected in your
Bitrix24. Every possible report is always at hand.

Records management

Create any custom workflow based on records

Tasks & projects

Collaboration

CRM

HR

Register free

HR
Free
Social network

Collaborate, communicate, and share information in a single online workspace -
just like you would do on social media. It's super easy, intuitive, and does not
require any training.

Feed

Share important news and updates, discuss various topics, congratulate your team
members on their birthdays and professional achievements.

Comments

Communicate in real-time using comments, react to new posts and invitations.

Share with colleagues

Engage employees or even departments in discussions.

Likes and reactions

Give likes and reactions to comments and posts created by your colleagues - just
like you would do on social media.

Groups

Communicate with your team members in various Workgroups and Projects, including
the ones that feature external users. Manage access permissions.

Polls

Create polls to collect opinions from your team.

Appreciation badges

Appreciation badges are a great way to motivate your team. Award selected
employees with different badges to honor their professional and personal
achievements.

Employee profile page

Each person's profile page contains their contact details as well as
appreciation badges that were posted in the feed.

Contact details

Contacting employees is easy - use our quick search to find an employee and
contact them via chat, phone, or video call.

Customizable profile fields

Show or hide fields, depending on your company's needs/ requirements.

Supervisors and subordinates

View your co-workers profile to find out who their supervisor is.

Appreciation badges

Appreciation badges are a nice way to wear your achievements on your sleeve.

Measure stress level in mobile app

Measure stress levels using the mobile app and publish your results on your
profile page. Supervisors can assess their employees' wellbeing and carry out
the measures necessary.

Employee tasks list

View each employee's tasks and projects, overdue tasks, and overall workload.
Tasks inside an employee's profile page can be viewed by the employee and their
supervisor.

Employee calendar

View your team's calendar and select available slots for meetings.

Employee Drive

If you're looking for a specific file and know that a member of your team has it
in their Drive, you'll be able to find it through their profile.

Employee work time

Manage each employee's working hours.

Employee reports

View all reports in each employee's profile page.

Status: online or last seen

View your everyone's online/ last seen status. Great for remote work.

Company structure

Visual representation of company structure as an interactive org chart

Employee directory

Searchable list of all employees, past and present, along with their contact
details, positions, skills and other relevant data

Quick employee search 

Search (and find!) any employee by first name, last name, or position quickly
and easily.

Worktime tracking 2.0 (online time clock and work schedules)

Track employee worktime, including mandatory workday minimums, clock-ins and
clock-outs

Work reports

Enable mandatory regular work reports (daily, weekly, monthly) – the reports are
sent from subordiates to their supervisors

Absence management

Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24

Meetings and briefings

Manage meetings and briefings, including room booking and meeting agendas

Company knowledge base 

Knowledge base is a great way to store and manage information in Bitrix24.
1
Enhanced administration

Get full control over your data, permissions, and security settings on our
higher-tier subscription plans.

Collaboration

Online documents

Tasks & projects

Business process automation

Register free

Customer support
Free
Online training

Tooltips

Use tooltips to navigate your way through various tools inside Bitrix24.

FAQ

We have a comprehensive FAQ section that covers all of the aspects of Bitrix24.
Featuring detailed instructions, how-to's, demo videos, and screenshots, this
section will provide answers to 95% of the questions you might have.

Video tutorials

Watch our tutorials to learn how to get the most of your Bitrix24.

Webinars

Watch our free tutorials to learn how to get the most of your Bitrix24.

Chat with tech support

Contact our support team and submit your questions via live chat.

General consultation

Our online support team will help you to set up your account right and master
Bitrix24.

Technical consultation

Get professional help from our technical specialists to quickly solve any issues
you might encounter.

Restore from backup

Something went wrong in your Bitrix24? Important data got lost? Contact our
customer support to restore your account to the previous version.

Connect your own domain

Use your own third-level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Connect partners

We train our partners to implement Bitrix24 professionally, help them out with
quality leads, and provide them with all the materials they need to succeed.

Implementation request

Support request

Training request

Register free

Administration
Free
Account administrators

Maximum number of admins allowed for each plan
1
Social network administration

Control and manage your internal communications: give users permissions to
create announcements, write messages in the Company chat, etc.

Extended access rights to CRM, Drive, etc.

Get complete control: manage access rights, add/remove/edit data.

Extended access rights in Tasks and Projects

Get complete control: manage access rights, add/remove/edit data.

Available storage space monitoring and cleanup

You can easily identify the files that are taking up too much space and run a
quick cleanup to free up some space on your drive.

Personal and custom brand settings for Bitrix24

Customize your Bitrix24 by uploading your logo and using a unique domain name.

Custom company name

Create a custom name for your Bitrix24 account.

Use own logo

Upload your own logo inside Bitrix24 account

Apply menu to all

Change the menu and apply changes to all users inside a Bitrix24 account

Apply background to all

Apply a selected background to all users inside a Bitrix24 account

Custom account URL with own domain name

Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Administrator mode

Administrator mode

Access to all Groups and Projects

Give the Administrator additional access to all of the groups and projects in
your Bitrix24 account.

View entire live feed

Give the Administrator additional access to all of the posts in the Company
Feed.

Editing posts and comments

Give selected users permission to edit any post or comment in the Company Feed.

Security

Your data is secure with Bitrix24.

Full user session encryption in Bitrix24

All of the data you store inside your Bitrix24 account is protected by a
state-of-the-art reliable encryption system.

Invite selected users individually via email or text message

Invite users via link

Invite a Bitrix24 partner

Customize permissions to invite new users

Give selected users permissions to pay Bitrix24 subscription

Two factor authorization (OTP)

Ability to require the use of two-factor authorization for account access

Restrict access by IP address

Limit Bitrix24 account access to specific IP addresses (e.g. only from the
office)

Dismissing users in Bitrix24

The employees you dismissed won't be able to access your Bitrix24 account, which
helps to keep your data secure.

Protect data from deletion, restore from recycle bin

If an important file gets accidentally deleted, you can easily restore it.

Automatically disconnect dismissed employees from all of the tools

Prevents your former employees from accessing your Bitrix24 account.

Backup restore

Request helpdesk to fully restore account from a backup file

Authorization history

Contains the list of all the users who logged into your Bitrix24 account

Transfer account to on-premise edition

If the cloud version of Bitrix24 is not enough for you anymore, it's time to
upgrade to the on-premise edition. We'll help you move your data easily.

Register free

Collaboration
Basic
Chats

Chat, audio and video calls are available inside all Bitrix24 plans

One-on-one chats

Use chats to send messages or files and record voice notes.

Public and private chats

Create group chats, public and private

Channels

Channels are chats with a specific topic that you can use to post important
updates and keep everyone updated.

HD Video calls (1-to-1)

Works easier & faster than Zoom or Skype + no time limit

Screen sharing

Share your screen during a video call. Ideal for online presentations and
demonstrations.

Audio/video recording

Record important meetings and video calls. You'll be able to play back the
recordings after the call or share them with colleagues.

Background blur

Just one click and your surroundings look perfectly obscure. A great option if
you ever forget to clean up the room before a meeting.

Meeting brief

Make your online meetings productive by outlining the results in a brief. Once
ready, the meeting brief goes straight to the chat for other members to see.

One-click video call from task, calendar or chat

Start a video call in one click from a chat, task, or a scheduled calendar event
(meeting). Get in touch with everyone involved quickly and easily.

Encryption

Your calls are fully protected by end-to-end encryption

Call duration

Unlimited. Talk as much as you need to
Unlimited
Videoconferencing (up to 48 people)

Create an online meeting, invite up to 48 participants and talk as much as you
need to - our calls have no time limit.

Online storage

Maximum amount of online storage available for each plan for entire account
24 GB
Company Drive

Online storage allocated for company files

Calendar

Manage your work processes in the Calendar: add meetings, plan conferences, and
more. Sync your Bitrix24 Calendar with your personal calendar in your smartphone
to stay updated.

Event planner

Event planner is a handy tool that helps to find best available time slots when
multiple users are invited to a calendar event

Webmail

Access all your email inboxes in one convenient place and create tasks from
emails.

Number of email inboxes per user

Employees can add multiple email inboxes. These include their personal email or
company addresses (e.g info@ or sales@).
1
Create a CRM Deal from an email

If your client has reached out via email, create a CRM deal right from their
message.

Create Task from email

Create a task based on info from an email - all files and text details will stay
in the task.

Discuss email in feed

Share important info from emails to the Feed, where you'll be able to discuss it
with your team.

Company social network

Collaborate, chat and share posts and news in one single online workspace -
think of this as a social intranet for your business.

Feed

Share important news and spark discussions, send appreciation badges to
coworkers and create special birthday posts!

Workgroups

Announcements

Announcements are mandatory posts that require each person who has read it to
confirm this by pressing a button

Polls

Poll Bitrix24 account users publicly or anonymously

Company knowledge base

Gather and organize all the important info that your employees need to have
access to, including rules, instructions, FAQ, etc. in one place
3
Smart search

Search for different posts or tasks with ease. Find the info you need by
filtering your search using key words, post date, author or recipients (and
more).

Tasks & projects

Online documents

HR

Business process automation

Buy
Buy
Buy

Tasks & projects
Basic
Tasks

Manage projects, delegate and set tasks. Stay updated on each task & project and
never miss a deadline with the help of Bitrix24.

Task roles: responsible, assisting, set by me, following

Roles help you navigate Tasks, keep an eye on deadlines, and control the end
result.

Observers and participants

Bitrix24 users can be assigned various task roles, depending on desired level of
involvement: participants are responsible for assisting in task completion,
while observers only get updates about task progress and changes

Recurring tasks

Tasks that are easily and automatically created from templates, including
regularly repeating ones (e.g. weekly or monthly tasks)

Templates with subtasks

If your team often has to deal with similar tasks, creating a template (with all
the subtasks inside) will help them to save plenty of time and hassle.

Task status summary

Create tasks that require a task status summary upon completion. Any comment can
be marked as summary. Just click the task to see how well the employee
performed.

Custom fields

Every business is special, which is why it makes perfect sense to have fields in
Tasks that are unique to your line of business, e.g. "localization" or "testing"
if you develop software.

Delegating

Re-assign a task to another responsible person, can be done individually or in
bulk

Task control

Allows to restrict task completion before approval

Task time tracking (manual)

Plan time and track actual time spent on task completion

Rate task

Rate completed tasks as satisfactory or unsatisfactory

Chats and video calls with Task participants

Call up all task participants or create a chat with them in one click. Resolve
questions and issues quickly and easily.

Task to email

Work with tasks and add comments using email (great for external collaborators)

Task modes

Navigate Tasks & Projects using different views: Deadline, Planner, Kanban
board, Gantt chart or Calendar. Choose what works best for your team, depending
on your chosen project management methodology.

List

List view of Tasks, sorted by last activity. Tasks with new comments and
approaching deadlines will be moved to the top of the list.

Project Kanban

Kanban board is a great way to visualize project progress and workflows. It
makes tracking task status and team progress super easy.

Planner

Task section that allows individual users to organize their tasks and arrange
them in a chronological order for future execution

Deadlines

Get a better understanding of your deadlines in one click: see which tasks are
due today, this week or this month. View overdue and postponed tasks in a
separate column.

Task dependencies

Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to
Start, Start to Start, Finish to Finish

Calendar

View your tasks in Calendar view to get a better visual understanding of your
workload by day/ week and plan your work more efficiently.

Project management

Collaborate on projects with your team: everyone inside a project has access to
its Tasks, Drive (with files and documents), Knowledge Base, chats, and updates
in the Feed.
Unlimited
Autofocus mode

If you have to deal with a lot of tasks, enable the autofocus mode to let the
system filter them automatically for you.

Sort Tasks and Projects based on activity

Never miss an important task or comment. All tasks with updates and new comments
are automatically moved up to the top of the list.

Manage overdue Tasks and Projects in one click

View all overdue tasks & projects by clicking on the red counter.

New comments in Tasks and Projects

Stay updated on discussions in Tasks - click on the green counter to view all
tasks with new comments.

Scrum

Implement your project in small steps while communicating with your team as you
go. Add video calls, chats, calendars, Drive and online documents to your
project management arsenal.

Scrum teams

Start your new team and tackle the task straight away. Create up to five scrum
teams with unlimited users free of charge.
5
Efficiency KPI

Automated dashboard that shows what percentage of tasks were completed by each
user on time and without objections

Supervisor view

Allows supervisors to view all tasks of their subordinates in one place

Task automation (rules and triggers)

Enable automation rules and triggers inside tasks

Integration with Drive (attach files from Drive)

Tasks in Bitrix24 can be cross-intergrated with other tools such as the CRM,
video calls, Calendar, Webmail and Drive, making collaboration super easy.

Access permissions

Give your employees access only to the tools they actually need for work

Collaboration

Online documents

Business process automation

CRM

Buy
Buy
Buy

CRM
Basic
Unlimited leads

Add as many leads as you want. Never lose a customer again.

Unlimited deals

Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all
plans.

Unlimited contacts

Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans

Quotes (unlimited)

Quotes (proposals) inside CRM, can be saved as PDF files and/or emailed

Invoices (unlimited)

Invoices (bills) inside CRM, can be saved as PDF files and/or emailed

Product catalog

Product catalog inside CRM

Catalog items
3,000
CRM duplicate control master (duplicate search)

Our system will automatically merge all the contacts or companies that have
duplicate emails, phone numbers, or other data.

Pipelines

Visual representation of a sales process divided by stages; fully customizable
with ability to create different pipelines for different sales processes
5
Custom fields

Every company is unique and sometimes you need to have custom fields for your
CRM. Bitrix24 gives you just that.

Required fields by stage

Configure required fields for each stage

Fields visible to selected users

Keep certain CRM fields hidden to ensure confidentiality

Contact Center

Connect different communication channels to your CRM (phone, email, live chat,
Facebook, Instagram, WhatsApp, etc.) to manage all your client interactions from
a single dashboard.

Telephony

Connect your phone to Bitrix24 CRM and have every incoming call recorded and
added to your CRM as a new deal.

Email

Connect your email to Bitrix24 CRM. All the emails from new clients will be
automatically saved as deals while emails from your existing clients will be
attached to the respective deals.

CRM forms

Collect requests from your clients on your website and have the information
added to your CRM.

Facebook, Instagram, etc.

Connect your social media accounts and messengers to receive incoming messages
from your clients directly in Bitrix24. Any chat can be automatically turned
into a deal and the message history is saved in CRM.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Planning activities

One cannot underestimate the importance of planning in client management.
Bitrix24 CRM will always remind you of an important client appointment or
unfinished task.

Participants in Tasks

Set tasks within a Deal and manage deadlines easily with Bitrix24.

Planning meetings

Plan your client appointments directly inside a Deal. Our system will add an
event to Calendar and send your a timely reminder.

Video calls, Zoom

The official Bitrix24 Zoom integration allows you to create a Zoom meeting and
invite a client right from a deal.

Automatic dialer

Automatic telephony dialer inside CRM

Put a CRM deal on pause

If a client has made a pre-order that's due only in two weeks, you can put the
respective deal on pause to avoid unnecessary notifications from your CRM.

Comments and other activities

Leave comments in Deals and create Activities to keep track of your client
appointments.

Document generator

Online document creator inside CRM сreates any document type according to a set
template (invoice, contract, shipping bill, etc.)

CRM analytics

Compresensive set of analitycal reports inside CRM

Sales and marketing automation 

Bitrix24 CRM will automatically distribute client requests among your team
members, send an email to the right client, generate an invoice, or change the
person responsible for a particular deal.

Rules/triggers in deals

Complete sales automation based on rules and triggers for desired actions

Business process automation in CRM

Creation of workflows for sales automation inside business process designer

Smart Process Automations (SPA)

Bitrix24 features plenty of business process automation capabilities (rules,
triggers, RPA) to help you save time and money on routine operations.

CRM.Payment and Delivery

Take orders & accept payments directly in your CRM

Inventory management

CRM Integration

Process orders, track current product stock, reserve products and create
paperwork right inside the deal view pane. You won't have to mark the goods as
sold manually; everything is covered by the system.

CRM access rights

Set and limit CRM access for each user depending on their role and assigned
permissions

Contact Center

Marketing

Sales Intelligence

Business process automation

Tasks & projects

Buy
Buy
Buy

Drive
Basic
Online storage

Maximum amount of online storage available for each plan for entire account
24 GB
Personal/Group Drive

Online storage allocated for individual user or group files

Company Drive

Use the Company cloud storage to keep your files easily accessible, safe, and
secure.

Workgroup Drive and Project Drive

Use a separate cloud storage to store files related to a certain workgroup or
project.

Windows Drive

Sync files and folders from your cloud storage with your Windows hard drive for
quick and efficient editing.

Mac OS Drive

Sync files and folders from your cloud storage with your MacOS hard drive for
quick and efficient editing.

File synchronization

Files stored in Bitrix24 cloud accounts can be easily synched with local
computers automatically

Share files and folders across employees and departments

Enable file synchronization across your team members and departments so that
everyone could have the most recent versions of their files.

File access rights

Set and limit file access for each user depending on their role and assigned
permissions

Public file sharing

Share files publicly with people outside Bitrix24 accounts

Unused files version storage

Time period in which unused file version copies are stored inside Bitrix24
accounts
0
Recycle bin

Storage place for deleted CRM records that may need to be recovered

One Drive, Google Drive, Dropbox, Box integration

Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24

Office documents preview

Preview any document without having to open it! You can do it with images, text
documents, spreadsheets, and other types of files.

Online Documents

Bitrix24 offers you a quick and efficient way to work with documents online. We
support all popular file formats: docx, pptx, xls, ppt, and others.

Google Docs integration

Edit documents on your Drive by opening them on your local computer or directly
from your Feed in Bitrix24. When you update a file, everyone involved will be
notified of the new version.

Integration with Office365

You can easily see whose files are taking up too much space on your Drive and
delete unnecessary files to recycle bin.

Integration with Microsoft Office on a local computer

Disable collaborative editing to make it easier to work on a document.

Available online storage space + fast cleanup

Bitrix24 will show you how much available space you have on your Drive and which
files can be easily deleted.

Restrict document co-editing

Enable document lock to protect the file from accidental changes from your
colleagues during co-editing.

Online documents

Collaboration

Tasks & projects

HR

Buy
Buy
Buy

Contact Center
Basic
Email copy storage

Number of days Bitrix24 stores copies of imported emails that aren't used
anywhere

Built-in telephony

Bitrix24 comes with built-in telepony, no setup or integration required

CRM forms

Create website contact forms that are automatically integrated with Bitrix24's
contact center

Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Live chat

Create a website chat widget that is automatically integrated with Bitrix24's
contact center

Website widget

Live chat, call back request and contact form in a single widget

Channels

Bitrix24 is an omni-channel contact center that allows you to connect multple
communication channels
2
Facebook

If you get a message from your client on Facebook, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Instagram

Enable our official Instagram integration and reply to DMs from your clients
directly from Bitrix24. You can also generate and send payment links, react to
comments, and launch targeted ads.

WhatsApp

Create a chatbot to reply to messages from your clients in WhatsApp.

Telegram

If you get a message from your client in Telegram, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Viber

Create a chatbot to reply to messages from your clients in Viber.

Apple Business Chat

Use the native iMessage service to communicate with Apple users.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Queueing and request processing rules

Distribute requests from clients among your team to increase efficiency.

Client conversation rating 

Ability to rate live chat conversations by customers to ensure agents are doing
a good job

Call statistics

Our reports will help you to identify the peak load and how many missed calls
you have.

Analytics reports for channels (chat statistics)

Set of comprehensive reports for contact center usage including number of
inquries, average response time, satisfaction ratings, etc.

SIP connector for third-party telephony integrations

Integrate office or cloud hosted PBX with your CRM (SIP connector is purchased
separately)

CRM integration

Process incoming requests in CRM, use contacts to grow your sales.

Bitrix24.Market (600+ apps)

Enhance your Bitrix24 with useful apps and extensions from our Market: download
landing page templates, payment system integrations, chat bots, and more.

CRM

Marketing

Sales Intelligence

Website builder

Business process automation

Buy
Buy
Buy

Website builder
Basic
Simple visual website builder

Create stunning websites that sell in just a few clicks using Bitrix24's
convenient website builder.

Responsive website design for different devices, including mobiles/ tablets/
PCs

Your website will automatically adapt to different devices.

Site templates (created by Bitrix24)

Choose a template that suits your business and edit it to make it your own!

Site templates (from Bitrix24.Market)

If you need a specific pre-made block (such as a block with reviews or a photo
gallery), you'll find lots of different templates for your needs in our library.

Superblock

Totally flexible website block design: add, delete, or move elements around. No
matter what changes you make, the new blocks will look great on any device.

CRM form designer

Create website forms with our easy CRM Form Designer. E.g callback or
appointment forms.

Image editor

Edit images without the need for any extra apps or image editors. Crop images,
change their size, add filters or texts.

Dynamic blocks

Use dynamic blocks inside Bitrix24 sites and landing pages

Sites

Number of sites that can be connected to Bitrix24 call tracking
10
Websites for sales teams

Generate more sales with websites and landing pages. Add a web form to your
website and your clients' and leads' contact details will automatically be added
to the CRM.

Websites for marketing teams

Launch ad campaigns quickly, promote specific items, and drive traffic to your
website from campaigns.

HR / recruitment websites

Tell website visitors about your company and list job opportunities. Collect and
process prospective candidates' data in your CRM.

Web pages

Bitrix24 Sites come with unlimited web pages
Unlimited
Website storage

Some websites will require more storage - for example, if you need to upload a
lot of hi-res images or video footage. Choose the plan that works best for you
depending on how much storage you'll need.
24 GB
Free website hosting

Don't spend a dime on website hosting! Bitrix24 lets you create your own site
and host it absolutely free of charge AND you can use your own registered domain
name without any additional costs.

Website address in bitrix.site domain

Create and host your website using the bitrix24.site domain absolutely free of
charge.

Use own domain

Connect your own domain to websites and landing pages created in Bitrix24

Website widget

Add a chat widget or website form to your website. All your leads' contact
details will automatically be added to your CRM.

CRM forms

Bitrix24 sites and landing pages are automatically integrated with CRM forms

Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Website live chat

Bitrix24 sites and landing pages are automatically integrated with a live chat
widget

Social networks and messengers

Connect different social networks and messengers and allow clients to reach out
via the communication channel that works for them.

Add to CRM 

All requests from websites, widgets, and messengers are automatically added to
the CRM. Ad campaign data is automatically added to the Sales Intelligence
module. All of this will help you analyze how effective each campaign is.

Automatically track customer journey inside CRM

Your CRM can track each client's customer journey prior to making a purchase or
leaving their contact details. For example, you'll be able to tell which ads
they clicked on or which website pages they visited.

Google Analytics

Connect a Google Analytics account to Bitrix24 sites and landing pages

Google Maps

Integration with Google Maps inside Bitrix24 sites and landing pages for address
visualization

Cookie consent

All websites use cookies. Notify users by adding a banner to your website.

Insert HTML or JS

Insert HTML or Java Script code inside Bitrix24 sites and landing pages

Site import

Import websites from other Bitrix24 accounts

Site export

Transfer your websites across multiple Bitrix24 accounts

Site builder access rights

Set and limit site builder access for each user depending on their role and
assigned permissions

CRM

Sales Intelligence

Online store

Contact Center

Buy
Buy
Buy

Online store
Basic
CRM Store

Create a beautiful, easy-to-use, mobile- and desktop-friendly online store in
just 2 minutes.

Products

Upper limit for the number of products in a Bitrix24 store for each plan
3,000
Checkout scripts

Give your clients a chance to choose what they prefer: they can place the order
themselves or leave their phone number and wait for a sales rep to get back to
them.

Self-service payments

Clients can click on the payment link that you send them and choose the option
that works for them - credit/ debit card, Apple Pay, Google Pay, cash on
delivery.

Callback

Customers will appreciate the new, streamlined ordering process: all they have
to do is leave their phone number and name.

Process orders in CRM deals

Process orders in your CRM and organize deliveries.

Client and order info in CRM

All client history including chats, preferences, and viewed items are saved
inside the CRM.

Client call recordings

Call recordings are automatically saved to their respective CRM element card
(whether this is a Lead, Deal, or Contact card). You can then play them back at
regular speed or speed up the recording.

Client communication history

View the entire history of each Lead, Deal, Contact or Company - including their
orders, chat history, files, and call recordings. Tailor your sales approach
based on this data.

Automatically process orders with CRM rules

Leave the routine stuff to automation rules, while you spend more time on
working with clients and boosting sales.

Payment processing

Integrations for popular payment processing providers

Access Rights

Set and limit online store builder access for each user depending on their role
and assigned permissions

CRM

Contact Center

Marketing

Sales Intelligence

Business process automation

Buy
Buy
Buy

Marketing
Basic
Customer segmentation in CRM

Group customers in segments based on common criteria, such as age, gender, type
of purchase, etc. Create personalized ad campaigns to boost customer loyalty and
grow sales.

Import your own segments

Upload your own customer segments to Bitrix24 CRM to run email marketing, voice
broadcasting, and other types of ad campaigns.

Segment-based sales generator

Our CRM will automatically create customer segments for you to stimulate repeat
sales. Launch email marketing campaigns to inform your customers of upcoming
sales or new arrivals.

Segment-based email marketing

Create email marketing and other types of campaigns in Bitrix24 and track their
results.

Bulk email

Maximum number of emails that can be used for email marketing for each plan

Bulk SMS

Maximum number of phone numbers that can be used for SMS marketing for each plan

Robocalling

Our system will automatically deliver a pre-recorded message to the clients from
your CRM. A nice way to inform your clients of upcoming sales and promotions.

Telegram

Reach out to your clients on Telegram. One thing though - you can send messages
only to those who have contacted you before.

Facebook messenger

Reach out to your clients on Facebook Messenger. One thing though - you can send
messages only to those who have contacted you before.

Instagram Direct Messenger

Reach out to your clients via Instagram Direct. One thing though - you can send
messages only to those who have contacted you before.

WhatsApp

Reach out to your clients on WhatsApp. One thing though - you can send messages
only to those who have contacted you before.

Viber

Reach out to your clients on Viber. One thing though - you can send messages
only to those who have contacted you before.

Audiences

Create a customer segment in Bitrix24 and launch ads targeted specifically at
it. For example, this could be a segment of customers who purchased something
from you last month or people who visited your recent event. A great way to
optimize your ad expenses.

Google Ads

Launch an ad on Google Ads targeted specifically at a certain client segment. A
great way to optimize your ad expenses.

Facebook

Launch an ad on Facebook targeted specifically at a certain customer segment. A
great way to optimize your ad expenses.

Lookalike audiences search

A quick and easy way to find new customers. Just export your contact list from
CRM to Facebook. The service will help you find users who match the parameters
of the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Instagram)

CRM Marketing will help you find users on Instagram who match the parameters of
the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Facebook)

CRM Marketing will help you find users on Facebook who match the parameters of
the leads in your CRM and launch ads targeted at them.

Retargeting in ad networks

Ability to run a retargeting campaign based on contact information stored inside
CRM

Facebook advertising

Launch Facebook ads directly from Bitrix24. Just connect your account, set up a
campaign, and submit it for approval. Once it's ready to go, the service will
launch your ads while you will get a steady influx of new leads.

Advertising automation rules in CRM

Launch ads automatically for the leads that get added to your CRM. You can have
them launched automatically, or when a deal is moved to a certain stage, or
depending on the client's actions (e.g., after submitting a form on your
website).

Email editor

Use our block-based editor to create compelling emails that sell - no coding
skills required.

Email unsubscribe service

Add the "Unsubscribe" button to your emails to comply with local regulations. If
a client of yours does not wish to receive emails anymore, they can easily
unsubscribe from your mailing list(s).

Email templates

Pick a readymade template to use for your campaign or customize it to your
liking (change texts, add your own contact details, etc.). We have plenty of
amazing templates for any occasion - whether it's your client's birthday or the
final day of your sale.

Access permissions

Give your employees access only to the tools they actually need for work

CRM

Contact Center

Sales Intelligence

Business process automation

Website builder

Buy
Buy
Buy

Online documents
Basic
View

Open documents, spreadsheets, and presentations in your Bitrix24 account.

Collaborative editing

Create and edit documents, spreadsheets, and presentations in your Bitrix24
account - no need to install any extra apps / extensions.

Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt,
rtf, html, epub, and csv

Edit text files and documents.

Spreadsheet

Edit spreadsheets (no matter how complex!) online.

Presentations

Edit presentations in Bitrix24.

Auto-save

All changes to the document will be saved automatically while you're editing.
You can also view a history of all changes to the doc.

Online document co-editing

The most efficient way to collaborate on documents online is to do it right
inside Bitrix24. The document editor supports all key formats, including docx,
pptx, xls, ppt, pdf, and more.

Real-time editing

Co-edit different types of documents in real time with your coworkers. You'll be
able to see who's making changes and view all comments.

Share with colleagues

Share documents, presentations, spreadsheets with your team and co-edit them.

Auto-save

All file changes are saved automatically and you can always view a history of
edits.

Version history

All doc versions will be saved inside the version history.

Public document access

Share files with anyone that's not in your Bitrix24 account, such as your
clients or partners.

Shareable link (read-only or make changes)

Give specific users access to a document and co-edit the document with them.

Co-editing with external users

Share files with clients and other people who don't have a Bitrix24 account and
give them editing pemissions if necessary.

Password-protected or time-limited access 

If you're worried about access to a document, set a password or time limit for
its link.

GoogleDocs integration

Log in to your Google account and work with Google Docs inside Bitrix24.

Office365 integration

Log in to your Microsoft account and work with Office365 documents in Bitrix24.

Microsoft Office integration

Sync Bitrix24.Drive with your laptop / desktop to edit Bitrix24 documents on
your computer.

Edit and collaborate on documents inside tasks, chats, calls and the Feed

View and edit files inside Tasks, the Feed, or during a video call.
Bitrix24.Documents are cross-integrated with all other tools.

Drive

Collaboration

Tasks & projects

HR

Buy
Buy
Buy

Sales Intelligence
Basic
Automatic customer journey tracking

Bitrix24 CRM allows you to track the customer activity that preceded their
interaction with your brand (e.g., which of your ads they saw, which banners
they clicked on, or what web pages they visited).

Sales Intelligence widget for your websites

Shows how many calls and emails your website generates. This allows you to see
which pages perform better and get ideas for increasing their efficiency.

Customer journey (from initial contact to deal in CRM)

Track the customer's journey from awareness to purchase.

Analytical reports

A great way to find out which of your ads perform better than the others.

Ad payback analysis

Track your marketing campaign results to see which of your channels and ads
perform better. A great way to optimize your marketing expenses.

Traffic analysis

Allows you to analyze the incoming traffic generated by your ads from different
sources (Facebook, Instagram, Google ads) and see which sources produce higher
conversion rates.

Keyword analysis in Sales Intelligence (Google Ads)

Get a full breakdown of your keyword performance, including impressions,
actions, CTR, cost, and ROI.

Automated ad management

Instagram

You can have our system automatically turn your Instagram ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Facebook

You can have our system automatically turn your Facebook ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Call tracking

Assign different phone numbers for different advertising channels and track each
channel's performance by tracking phone calls made to those numbers

Offline ad tracking

Bitrix24 CRM can automatically track the efficiency of your offline marketing
campaigns (e.g., a local radio ad, billboard, TV commercial, or something along
those lines).

CRM

Marketing

Contact Center

Website builder

Business process automation

Buy
Buy
Buy

Business process automation
Basic
Business processes

Automate work processes and save time on routine tasks.

Invoice payments 

Confirm invoice payments quickly and easily online - no signatures or paperwork
required.

Vacation leave

Get your annual leave approved in less than a minute! Just set your supervisor
and the responsible payroll accountant.

Business trips

Automate everything business-trip related: from the trip itself to travel
tickets.

Outgoing documents

Your employees will be able to simplify the process of sending a document - it
will be directed to the responsible person who will then register it and send to
the intended receiver.

Expense approval

Get quick approvals for expenses. Requests can be approved, declined or require
additional information. All status changes are logged automatically.

Custom business processes

Create your own business processes with custom approval sequences and
responsible people. Automate your business without writing a single line of
code.

Business process designer

Create any custom workflow inside business process designer

Activity stream workflows

Use workflows, such as annual leave request or expense approval, via the
Activity stream

Smart Process approval from mobile app

Use the mobile app to approve Smart Processes such as invoices, vacation leave,
and more.

Smart processes

In Bitrix24, you're not limited to just deals, leads and quotes, create new
entities according to your company's needs and automate these.

Hiring automation

Create and automate job vacancies using Smart Processes.

Create custom Smart Processes

Create your own Smart Processes and customize them according to your company's
needs.

Smart Process stages

Create custom Smart Process stages and control the way the elements move from
one stage to another on the Kanban board. Set up access rights and specific
triggers and rules for each stage.

Business Processes Tunnels 

You can create multiple pipelines and connect into sales tunnels for further
automation. Each pipeline has own unique stages, elements and access right
settings.

Custom Smart Process fields

When creating a Smart Process you don't have to use the pre-defined fields - you
can create your own from scratch, depending on your needs.

Smart Process details

Create and edit Smart Processes - add new fields and stages, create new tasks,
and add important info to the Smart Process description.

Event timeline

Track Smart Processes in real time: watch them move through stages from creation
to completion and view activity details.

Document generator

The system will generate and fill in documents, depending on the Smart Process'
stage. Your employees no longer have to waste time on routine document work.

Connection with other Smart Processes and CRM

Bind Smart Processes to Leads, Deals, invoices etc. For example, in order to see
a list of your clients' contact details inside the Process.

Automation rules and triggers

You can fully automate any Smart Process by using rules and triggers for any
process element. For example, automatically send notifications, emails, create
tasks or change the responsible person.

Manage access rights

Configure access rights to specific sections of Smart Processes. This helps give
each employee access only to what they need for work.

Rules and triggers

Automate sales without writing a single line of code! CRM rules and triggers
will automatically launch ad and email campaigns, create an invoice or document,
and move a deal through different stages.

CRM sales automation

Your CRM will help you move clients through the sales funnel. Sales automation
in Bitrix24 can do all the routine work for you - e.g collect messages from
different communication channels (messengers, social networks, emails etc.),
automatically assign these to specific sales reps, move the deal through stages
and send out campaigns.

Automation of tasks and projects

Automate tasks and projects. Set up triggers and Bitrix24 will send you
notifications, create future tasks and move deadlines.

Number of RPA processes

More automated processes = less routine work
1
BI Analytics

Use Google DataStudio or Microsoft PowerBI to analyze data you collected in your
Bitrix24. Every possible report is always at hand.

Records management

Create any custom workflow based on records

Tasks & projects

Collaboration

CRM

HR

Buy
Buy
Buy

HR
Basic
Social network

Collaborate, communicate, and share information in a single online workspace -
just like you would do on social media. It's super easy, intuitive, and does not
require any training.

Feed

Share important news and updates, discuss various topics, congratulate your team
members on their birthdays and professional achievements.

Comments

Communicate in real-time using comments, react to new posts and invitations.

Share with colleagues

Engage employees or even departments in discussions.

Likes and reactions

Give likes and reactions to comments and posts created by your colleagues - just
like you would do on social media.

Groups

Communicate with your team members in various Workgroups and Projects, including
the ones that feature external users. Manage access permissions.

Polls

Create polls to collect opinions from your team.

Appreciation badges

Appreciation badges are a great way to motivate your team. Award selected
employees with different badges to honor their professional and personal
achievements.

Employee profile page

Each person's profile page contains their contact details as well as
appreciation badges that were posted in the feed.

Contact details

Contacting employees is easy - use our quick search to find an employee and
contact them via chat, phone, or video call.

Customizable profile fields

Show or hide fields, depending on your company's needs/ requirements.

Supervisors and subordinates

View your co-workers profile to find out who their supervisor is.

Appreciation badges

Appreciation badges are a nice way to wear your achievements on your sleeve.

Measure stress level in mobile app

Measure stress levels using the mobile app and publish your results on your
profile page. Supervisors can assess their employees' wellbeing and carry out
the measures necessary.

Employee tasks list

View each employee's tasks and projects, overdue tasks, and overall workload.
Tasks inside an employee's profile page can be viewed by the employee and their
supervisor.

Employee calendar

View your team's calendar and select available slots for meetings.

Employee Drive

If you're looking for a specific file and know that a member of your team has it
in their Drive, you'll be able to find it through their profile.

Employee work time

Manage each employee's working hours.

Employee reports

View all reports in each employee's profile page.

Status: online or last seen

View your everyone's online/ last seen status. Great for remote work.

Company structure

Visual representation of company structure as an interactive org chart

Employee directory

Searchable list of all employees, past and present, along with their contact
details, positions, skills and other relevant data

Quick employee search 

Search (and find!) any employee by first name, last name, or position quickly
and easily.

Worktime tracking 2.0 (online time clock and work schedules)

Track employee worktime, including mandatory workday minimums, clock-ins and
clock-outs

Work reports

Enable mandatory regular work reports (daily, weekly, monthly) – the reports are
sent from subordiates to their supervisors

Absence management

Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24

Meetings and briefings

Manage meetings and briefings, including room booking and meeting agendas

Company knowledge base 

Knowledge base is a great way to store and manage information in Bitrix24.
3
Enhanced administration

Get full control over your data, permissions, and security settings on our
higher-tier subscription plans.

Collaboration

Online documents

Tasks & projects

Business process automation

Buy
Buy
Buy

Customer support
Basic
Online training

Tooltips

Use tooltips to navigate your way through various tools inside Bitrix24.

FAQ

We have a comprehensive FAQ section that covers all of the aspects of Bitrix24.
Featuring detailed instructions, how-to's, demo videos, and screenshots, this
section will provide answers to 95% of the questions you might have.

Video tutorials

Watch our tutorials to learn how to get the most of your Bitrix24.

Webinars

Watch our free tutorials to learn how to get the most of your Bitrix24.

Chat with tech support

Contact our support team and submit your questions via live chat.

General consultation

Our online support team will help you to set up your account right and master
Bitrix24.

Technical consultation

Get professional help from our technical specialists to quickly solve any issues
you might encounter.

Restore from backup

Something went wrong in your Bitrix24? Important data got lost? Contact our
customer support to restore your account to the previous version.

Connect your own domain

Use your own third-level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Connect partners

We train our partners to implement Bitrix24 professionally, help them out with
quality leads, and provide them with all the materials they need to succeed.

Implementation request

Support request

Training request

Buy
Buy
Buy

Administration
Basic
Account administrators

Maximum number of admins allowed for each plan
1
Social network administration

Control and manage your internal communications: give users permissions to
create announcements, write messages in the Company chat, etc.

Extended access rights to CRM, Drive, etc.

Get complete control: manage access rights, add/remove/edit data.

Extended access rights in Tasks and Projects

Get complete control: manage access rights, add/remove/edit data.

Available storage space monitoring and cleanup

You can easily identify the files that are taking up too much space and run a
quick cleanup to free up some space on your drive.

Personal and custom brand settings for Bitrix24

Customize your Bitrix24 by uploading your logo and using a unique domain name.

Custom company name

Create a custom name for your Bitrix24 account.

Use own logo

Upload your own logo inside Bitrix24 account

Apply menu to all

Change the menu and apply changes to all users inside a Bitrix24 account

Apply background to all

Apply a selected background to all users inside a Bitrix24 account

Custom account URL with own domain name

Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Administrator mode

Administrator mode

Access to all Groups and Projects

Give the Administrator additional access to all of the groups and projects in
your Bitrix24 account.

View entire live feed

Give the Administrator additional access to all of the posts in the Company
Feed.

Editing posts and comments

Give selected users permission to edit any post or comment in the Company Feed.

Security

Your data is secure with Bitrix24.

Full user session encryption in Bitrix24

All of the data you store inside your Bitrix24 account is protected by a
state-of-the-art reliable encryption system.

Invite selected users individually via email or text message

Invite users via link

Invite a Bitrix24 partner

Customize permissions to invite new users

Give selected users permissions to pay Bitrix24 subscription

Two factor authorization (OTP)

Ability to require the use of two-factor authorization for account access

Restrict access by IP address

Limit Bitrix24 account access to specific IP addresses (e.g. only from the
office)

Dismissing users in Bitrix24

The employees you dismissed won't be able to access your Bitrix24 account, which
helps to keep your data secure.

Protect data from deletion, restore from recycle bin

If an important file gets accidentally deleted, you can easily restore it.

Automatically disconnect dismissed employees from all of the tools

Prevents your former employees from accessing your Bitrix24 account.

Backup restore

Request helpdesk to fully restore account from a backup file

Authorization history

Contains the list of all the users who logged into your Bitrix24 account

Transfer account to on-premise edition

If the cloud version of Bitrix24 is not enough for you anymore, it's time to
upgrade to the on-premise edition. We'll help you move your data easily.

Buy
Buy
Buy

Collaboration
Standard
Chats

Chat, audio and video calls are available inside all Bitrix24 plans

One-on-one chats

Use chats to send messages or files and record voice notes.

Public and private chats

Create group chats, public and private

Channels

Channels are chats with a specific topic that you can use to post important
updates and keep everyone updated.

HD Video calls (1-to-1)

Works easier & faster than Zoom or Skype + no time limit

Screen sharing

Share your screen during a video call. Ideal for online presentations and
demonstrations.

Audio/video recording

Record important meetings and video calls. You'll be able to play back the
recordings after the call or share them with colleagues.

Background blur

Just one click and your surroundings look perfectly obscure. A great option if
you ever forget to clean up the room before a meeting.

Meeting brief

Make your online meetings productive by outlining the results in a brief. Once
ready, the meeting brief goes straight to the chat for other members to see.

One-click video call from task, calendar or chat

Start a video call in one click from a chat, task, or a scheduled calendar event
(meeting). Get in touch with everyone involved quickly and easily.

Encryption

Your calls are fully protected by end-to-end encryption

Call duration

Unlimited. Talk as much as you need to
Unlimited
Videoconferencing (up to 48 people)

Create an online meeting, invite up to 48 participants and talk as much as you
need to - our calls have no time limit.

Online storage

Maximum amount of online storage available for each plan for entire account
100 GB
Company Drive

Online storage allocated for company files

Calendar

Manage your work processes in the Calendar: add meetings, plan conferences, and
more. Sync your Bitrix24 Calendar with your personal calendar in your smartphone
to stay updated.

Event planner

Event planner is a handy tool that helps to find best available time slots when
multiple users are invited to a calendar event

Webmail

Access all your email inboxes in one convenient place and create tasks from
emails.

Number of email inboxes per user

Employees can add multiple email inboxes. These include their personal email or
company addresses (e.g info@ or sales@).
5
Create a CRM Deal from an email

If your client has reached out via email, create a CRM deal right from their
message.

Create Task from email

Create a task based on info from an email - all files and text details will stay
in the task.

Discuss email in feed

Share important info from emails to the Feed, where you'll be able to discuss it
with your team.

Company social network

Collaborate, chat and share posts and news in one single online workspace -
think of this as a social intranet for your business.

Feed

Share important news and spark discussions, send appreciation badges to
coworkers and create special birthday posts!

Workgroups

Announcements

Announcements are mandatory posts that require each person who has read it to
confirm this by pressing a button

Polls

Poll Bitrix24 account users publicly or anonymously

Company knowledge base

Gather and organize all the important info that your employees need to have
access to, including rules, instructions, FAQ, etc. in one place
5
Smart search

Search for different posts or tasks with ease. Find the info you need by
filtering your search using key words, post date, author or recipients (and
more).

Tasks & projects

Online documents

HR

Business process automation

Buy
Buy
Buy

Tasks & projects
Standard
Tasks

Manage projects, delegate and set tasks. Stay updated on each task & project and
never miss a deadline with the help of Bitrix24.

Task roles: responsible, assisting, set by me, following

Roles help you navigate Tasks, keep an eye on deadlines, and control the end
result.

Observers and participants

Bitrix24 users can be assigned various task roles, depending on desired level of
involvement: participants are responsible for assisting in task completion,
while observers only get updates about task progress and changes

Recurring tasks

Tasks that are easily and automatically created from templates, including
regularly repeating ones (e.g. weekly or monthly tasks)

Templates with subtasks

If your team often has to deal with similar tasks, creating a template (with all
the subtasks inside) will help them to save plenty of time and hassle.

Task status summary

Create tasks that require a task status summary upon completion. Any comment can
be marked as summary. Just click the task to see how well the employee
performed.

Custom fields

Every business is special, which is why it makes perfect sense to have fields in
Tasks that are unique to your line of business, e.g. "localization" or "testing"
if you develop software.

Delegating

Re-assign a task to another responsible person, can be done individually or in
bulk

Task control

Allows to restrict task completion before approval

Task time tracking (manual)

Plan time and track actual time spent on task completion

Rate task

Rate completed tasks as satisfactory or unsatisfactory

Chats and video calls with Task participants

Call up all task participants or create a chat with them in one click. Resolve
questions and issues quickly and easily.

Task to email

Work with tasks and add comments using email (great for external collaborators)

Task modes

Navigate Tasks & Projects using different views: Deadline, Planner, Kanban
board, Gantt chart or Calendar. Choose what works best for your team, depending
on your chosen project management methodology.

List

List view of Tasks, sorted by last activity. Tasks with new comments and
approaching deadlines will be moved to the top of the list.

Project Kanban

Kanban board is a great way to visualize project progress and workflows. It
makes tracking task status and team progress super easy.

Planner

Task section that allows individual users to organize their tasks and arrange
them in a chronological order for future execution

Deadlines

Get a better understanding of your deadlines in one click: see which tasks are
due today, this week or this month. View overdue and postponed tasks in a
separate column.

Task dependencies

Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to
Start, Start to Start, Finish to Finish

Calendar

View your tasks in Calendar view to get a better visual understanding of your
workload by day/ week and plan your work more efficiently.

Project management

Collaborate on projects with your team: everyone inside a project has access to
its Tasks, Drive (with files and documents), Knowledge Base, chats, and updates
in the Feed.
Unlimited
Autofocus mode

If you have to deal with a lot of tasks, enable the autofocus mode to let the
system filter them automatically for you.

Sort Tasks and Projects based on activity

Never miss an important task or comment. All tasks with updates and new comments
are automatically moved up to the top of the list.

Manage overdue Tasks and Projects in one click

View all overdue tasks & projects by clicking on the red counter.

New comments in Tasks and Projects

Stay updated on discussions in Tasks - click on the green counter to view all
tasks with new comments.

Scrum

Implement your project in small steps while communicating with your team as you
go. Add video calls, chats, calendars, Drive and online documents to your
project management arsenal.

Scrum teams

Start your new team and tackle the task straight away. Create up to five scrum
teams with unlimited users free of charge.
10
Efficiency KPI

Automated dashboard that shows what percentage of tasks were completed by each
user on time and without objections

Supervisor view

Allows supervisors to view all tasks of their subordinates in one place

Task automation (rules and triggers)

Enable automation rules and triggers inside tasks

Integration with Drive (attach files from Drive)

Tasks in Bitrix24 can be cross-intergrated with other tools such as the CRM,
video calls, Calendar, Webmail and Drive, making collaboration super easy.

Access permissions

Give your employees access only to the tools they actually need for work

Collaboration

Online documents

Business process automation

CRM

Buy
Buy
Buy

CRM
Standard
Unlimited leads

Add as many leads as you want. Never lose a customer again.

Unlimited deals

Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all
plans.

Unlimited contacts

Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans

Quotes (unlimited)

Quotes (proposals) inside CRM, can be saved as PDF files and/or emailed

Invoices (unlimited)

Invoices (bills) inside CRM, can be saved as PDF files and/or emailed

Product catalog

Product catalog inside CRM

Catalog items
5,000
CRM duplicate control master (duplicate search)

Our system will automatically merge all the contacts or companies that have
duplicate emails, phone numbers, or other data.

Pipelines

Visual representation of a sales process divided by stages; fully customizable
with ability to create different pipelines for different sales processes
10
Custom fields

Every company is unique and sometimes you need to have custom fields for your
CRM. Bitrix24 gives you just that.

Required fields by stage

Configure required fields for each stage

Fields visible to selected users

Keep certain CRM fields hidden to ensure confidentiality

Contact Center

Connect different communication channels to your CRM (phone, email, live chat,
Facebook, Instagram, WhatsApp, etc.) to manage all your client interactions from
a single dashboard.

Telephony

Connect your phone to Bitrix24 CRM and have every incoming call recorded and
added to your CRM as a new deal.

Email

Connect your email to Bitrix24 CRM. All the emails from new clients will be
automatically saved as deals while emails from your existing clients will be
attached to the respective deals.

CRM forms

Collect requests from your clients on your website and have the information
added to your CRM.

Facebook, Instagram, etc.

Connect your social media accounts and messengers to receive incoming messages
from your clients directly in Bitrix24. Any chat can be automatically turned
into a deal and the message history is saved in CRM.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Planning activities

One cannot underestimate the importance of planning in client management.
Bitrix24 CRM will always remind you of an important client appointment or
unfinished task.

Participants in Tasks

Set tasks within a Deal and manage deadlines easily with Bitrix24.

Planning meetings

Plan your client appointments directly inside a Deal. Our system will add an
event to Calendar and send your a timely reminder.

Video calls, Zoom

The official Bitrix24 Zoom integration allows you to create a Zoom meeting and
invite a client right from a deal.

Automatic dialer

Automatic telephony dialer inside CRM

Put a CRM deal on pause

If a client has made a pre-order that's due only in two weeks, you can put the
respective deal on pause to avoid unnecessary notifications from your CRM.

Comments and other activities

Leave comments in Deals and create Activities to keep track of your client
appointments.

Document generator

Online document creator inside CRM сreates any document type according to a set
template (invoice, contract, shipping bill, etc.)

CRM analytics

Compresensive set of analitycal reports inside CRM

Sales and marketing automation 

Bitrix24 CRM will automatically distribute client requests among your team
members, send an email to the right client, generate an invoice, or change the
person responsible for a particular deal.

Rules/triggers in deals

Complete sales automation based on rules and triggers for desired actions

Business process automation in CRM

Creation of workflows for sales automation inside business process designer

Smart Process Automations (SPA)

Bitrix24 features plenty of business process automation capabilities (rules,
triggers, RPA) to help you save time and money on routine operations.

CRM.Payment and Delivery

Take orders & accept payments directly in your CRM

Inventory management

CRM Integration

Process orders, track current product stock, reserve products and create
paperwork right inside the deal view pane. You won't have to mark the goods as
sold manually; everything is covered by the system.

CRM access rights

Set and limit CRM access for each user depending on their role and assigned
permissions

Contact Center

Marketing

Sales Intelligence

Business process automation

Tasks & projects

Buy
Buy
Buy

Drive
Standard
Online storage

Maximum amount of online storage available for each plan for entire account
100 GB
Personal/Group Drive

Online storage allocated for individual user or group files

Company Drive

Use the Company cloud storage to keep your files easily accessible, safe, and
secure.

Workgroup Drive and Project Drive

Use a separate cloud storage to store files related to a certain workgroup or
project.

Windows Drive

Sync files and folders from your cloud storage with your Windows hard drive for
quick and efficient editing.

Mac OS Drive

Sync files and folders from your cloud storage with your MacOS hard drive for
quick and efficient editing.

File synchronization

Files stored in Bitrix24 cloud accounts can be easily synched with local
computers automatically

Share files and folders across employees and departments

Enable file synchronization across your team members and departments so that
everyone could have the most recent versions of their files.

File access rights

Set and limit file access for each user depending on their role and assigned
permissions

Public file sharing

Share files publicly with people outside Bitrix24 accounts

Unused files version storage

Time period in which unused file version copies are stored inside Bitrix24
accounts
90 days
Recycle bin

Storage place for deleted CRM records that may need to be recovered

One Drive, Google Drive, Dropbox, Box integration

Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24

Office documents preview

Preview any document without having to open it! You can do it with images, text
documents, spreadsheets, and other types of files.

Online Documents

Bitrix24 offers you a quick and efficient way to work with documents online. We
support all popular file formats: docx, pptx, xls, ppt, and others.

Google Docs integration

Edit documents on your Drive by opening them on your local computer or directly
from your Feed in Bitrix24. When you update a file, everyone involved will be
notified of the new version.

Integration with Office365

You can easily see whose files are taking up too much space on your Drive and
delete unnecessary files to recycle bin.

Integration with Microsoft Office on a local computer

Disable collaborative editing to make it easier to work on a document.

Available online storage space + fast cleanup

Bitrix24 will show you how much available space you have on your Drive and which
files can be easily deleted.

Restrict document co-editing

Enable document lock to protect the file from accidental changes from your
colleagues during co-editing.

Online documents

Collaboration

Tasks & projects

HR

Buy
Buy
Buy

Contact Center
Standard
Email copy storage

Number of days Bitrix24 stores copies of imported emails that aren't used
anywhere

Built-in telephony

Bitrix24 comes with built-in telepony, no setup or integration required

CRM forms

Create website contact forms that are automatically integrated with Bitrix24's
contact center

Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Live chat

Create a website chat widget that is automatically integrated with Bitrix24's
contact center

Website widget

Live chat, call back request and contact form in a single widget

Channels

Bitrix24 is an omni-channel contact center that allows you to connect multple
communication channels
10
Facebook

If you get a message from your client on Facebook, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Instagram

Enable our official Instagram integration and reply to DMs from your clients
directly from Bitrix24. You can also generate and send payment links, react to
comments, and launch targeted ads.

WhatsApp

Create a chatbot to reply to messages from your clients in WhatsApp.

Telegram

If you get a message from your client in Telegram, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Viber

Create a chatbot to reply to messages from your clients in Viber.

Apple Business Chat

Use the native iMessage service to communicate with Apple users.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Queueing and request processing rules

Distribute requests from clients among your team to increase efficiency.

Client conversation rating 

Ability to rate live chat conversations by customers to ensure agents are doing
a good job

Call statistics

Our reports will help you to identify the peak load and how many missed calls
you have.

Analytics reports for channels (chat statistics)

Set of comprehensive reports for contact center usage including number of
inquries, average response time, satisfaction ratings, etc.

SIP connector for third-party telephony integrations

Integrate office or cloud hosted PBX with your CRM (SIP connector is purchased
separately)

CRM integration

Process incoming requests in CRM, use contacts to grow your sales.

Bitrix24.Market (600+ apps)

Enhance your Bitrix24 with useful apps and extensions from our Market: download
landing page templates, payment system integrations, chat bots, and more.

CRM

Marketing

Sales Intelligence

Website builder

Business process automation

Buy
Buy
Buy

Website builder
Standard
Simple visual website builder

Create stunning websites that sell in just a few clicks using Bitrix24's
convenient website builder.

Responsive website design for different devices, including mobiles/ tablets/
PCs

Your website will automatically adapt to different devices.

Site templates (created by Bitrix24)

Choose a template that suits your business and edit it to make it your own!

Site templates (from Bitrix24.Market)

If you need a specific pre-made block (such as a block with reviews or a photo
gallery), you'll find lots of different templates for your needs in our library.

Superblock

Totally flexible website block design: add, delete, or move elements around. No
matter what changes you make, the new blocks will look great on any device.

CRM form designer

Create website forms with our easy CRM Form Designer. E.g callback or
appointment forms.

Image editor

Edit images without the need for any extra apps or image editors. Crop images,
change their size, add filters or texts.

Dynamic blocks

Use dynamic blocks inside Bitrix24 sites and landing pages

Sites

Number of sites that can be connected to Bitrix24 call tracking
10
Websites for sales teams

Generate more sales with websites and landing pages. Add a web form to your
website and your clients' and leads' contact details will automatically be added
to the CRM.

Websites for marketing teams

Launch ad campaigns quickly, promote specific items, and drive traffic to your
website from campaigns.

HR / recruitment websites

Tell website visitors about your company and list job opportunities. Collect and
process prospective candidates' data in your CRM.

Web pages

Bitrix24 Sites come with unlimited web pages
Unlimited
Website storage

Some websites will require more storage - for example, if you need to upload a
lot of hi-res images or video footage. Choose the plan that works best for you
depending on how much storage you'll need.
100 GB
Free website hosting

Don't spend a dime on website hosting! Bitrix24 lets you create your own site
and host it absolutely free of charge AND you can use your own registered domain
name without any additional costs.

Website address in bitrix.site domain

Create and host your website using the bitrix24.site domain absolutely free of
charge.

Use own domain

Connect your own domain to websites and landing pages created in Bitrix24

Website widget

Add a chat widget or website form to your website. All your leads' contact
details will automatically be added to your CRM.

CRM forms

Bitrix24 sites and landing pages are automatically integrated with CRM forms

Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Website live chat

Bitrix24 sites and landing pages are automatically integrated with a live chat
widget

Social networks and messengers

Connect different social networks and messengers and allow clients to reach out
via the communication channel that works for them.

Add to CRM 

All requests from websites, widgets, and messengers are automatically added to
the CRM. Ad campaign data is automatically added to the Sales Intelligence
module. All of this will help you analyze how effective each campaign is.

Automatically track customer journey inside CRM

Your CRM can track each client's customer journey prior to making a purchase or
leaving their contact details. For example, you'll be able to tell which ads
they clicked on or which website pages they visited.

Google Analytics

Connect a Google Analytics account to Bitrix24 sites and landing pages

Google Maps

Integration with Google Maps inside Bitrix24 sites and landing pages for address
visualization

Cookie consent

All websites use cookies. Notify users by adding a banner to your website.

Insert HTML or JS

Insert HTML or Java Script code inside Bitrix24 sites and landing pages

Site import

Import websites from other Bitrix24 accounts

Site export

Transfer your websites across multiple Bitrix24 accounts

Site builder access rights

Set and limit site builder access for each user depending on their role and
assigned permissions

CRM

Sales Intelligence

Online store

Contact Center

Buy
Buy
Buy

Online store
Standard
CRM Store

Create a beautiful, easy-to-use, mobile- and desktop-friendly online store in
just 2 minutes.

Products

Upper limit for the number of products in a Bitrix24 store for each plan
5,000
Checkout scripts

Give your clients a chance to choose what they prefer: they can place the order
themselves or leave their phone number and wait for a sales rep to get back to
them.

Self-service payments

Clients can click on the payment link that you send them and choose the option
that works for them - credit/ debit card, Apple Pay, Google Pay, cash on
delivery.

Callback

Customers will appreciate the new, streamlined ordering process: all they have
to do is leave their phone number and name.

Process orders in CRM deals

Process orders in your CRM and organize deliveries.

Client and order info in CRM

All client history including chats, preferences, and viewed items are saved
inside the CRM.

Client call recordings

Call recordings are automatically saved to their respective CRM element card
(whether this is a Lead, Deal, or Contact card). You can then play them back at
regular speed or speed up the recording.

Client communication history

View the entire history of each Lead, Deal, Contact or Company - including their
orders, chat history, files, and call recordings. Tailor your sales approach
based on this data.

Automatically process orders with CRM rules

Leave the routine stuff to automation rules, while you spend more time on
working with clients and boosting sales.

Payment processing

Integrations for popular payment processing providers

Access Rights

Set and limit online store builder access for each user depending on their role
and assigned permissions

CRM

Contact Center

Marketing

Sales Intelligence

Business process automation

Buy
Buy
Buy

Marketing
Standard
Customer segmentation in CRM

Group customers in segments based on common criteria, such as age, gender, type
of purchase, etc. Create personalized ad campaigns to boost customer loyalty and
grow sales.

Import your own segments

Upload your own customer segments to Bitrix24 CRM to run email marketing, voice
broadcasting, and other types of ad campaigns.

Segment-based sales generator

Our CRM will automatically create customer segments for you to stimulate repeat
sales. Launch email marketing campaigns to inform your customers of upcoming
sales or new arrivals.

Segment-based email marketing

Create email marketing and other types of campaigns in Bitrix24 and track their
results.

Bulk email

Maximum number of emails that can be used for email marketing for each plan
50,000
Bulk SMS

Maximum number of phone numbers that can be used for SMS marketing for each plan

Robocalling

Our system will automatically deliver a pre-recorded message to the clients from
your CRM. A nice way to inform your clients of upcoming sales and promotions.

Telegram

Reach out to your clients on Telegram. One thing though - you can send messages
only to those who have contacted you before.

Facebook messenger

Reach out to your clients on Facebook Messenger. One thing though - you can send
messages only to those who have contacted you before.

Instagram Direct Messenger

Reach out to your clients via Instagram Direct. One thing though - you can send
messages only to those who have contacted you before.

WhatsApp

Reach out to your clients on WhatsApp. One thing though - you can send messages
only to those who have contacted you before.

Viber

Reach out to your clients on Viber. One thing though - you can send messages
only to those who have contacted you before.

Audiences

Create a customer segment in Bitrix24 and launch ads targeted specifically at
it. For example, this could be a segment of customers who purchased something
from you last month or people who visited your recent event. A great way to
optimize your ad expenses.

Google Ads

Launch an ad on Google Ads targeted specifically at a certain client segment. A
great way to optimize your ad expenses.

Facebook

Launch an ad on Facebook targeted specifically at a certain customer segment. A
great way to optimize your ad expenses.

Lookalike audiences search

A quick and easy way to find new customers. Just export your contact list from
CRM to Facebook. The service will help you find users who match the parameters
of the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Instagram)

CRM Marketing will help you find users on Instagram who match the parameters of
the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Facebook)

CRM Marketing will help you find users on Facebook who match the parameters of
the leads in your CRM and launch ads targeted at them.

Retargeting in ad networks

Ability to run a retargeting campaign based on contact information stored inside
CRM

Facebook advertising

Launch Facebook ads directly from Bitrix24. Just connect your account, set up a
campaign, and submit it for approval. Once it's ready to go, the service will
launch your ads while you will get a steady influx of new leads.

Advertising automation rules in CRM

Launch ads automatically for the leads that get added to your CRM. You can have
them launched automatically, or when a deal is moved to a certain stage, or
depending on the client's actions (e.g., after submitting a form on your
website).

Email editor

Use our block-based editor to create compelling emails that sell - no coding
skills required.

Email unsubscribe service

Add the "Unsubscribe" button to your emails to comply with local regulations. If
a client of yours does not wish to receive emails anymore, they can easily
unsubscribe from your mailing list(s).

Email templates

Pick a readymade template to use for your campaign or customize it to your
liking (change texts, add your own contact details, etc.). We have plenty of
amazing templates for any occasion - whether it's your client's birthday or the
final day of your sale.

Access permissions

Give your employees access only to the tools they actually need for work

CRM

Contact Center

Sales Intelligence

Business process automation

Website builder

Buy
Buy
Buy

Online documents
Standard
View

Open documents, spreadsheets, and presentations in your Bitrix24 account.

Collaborative editing

Create and edit documents, spreadsheets, and presentations in your Bitrix24
account - no need to install any extra apps / extensions.

Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt,
rtf, html, epub, and csv

Edit text files and documents.

Spreadsheet

Edit spreadsheets (no matter how complex!) online.

Presentations

Edit presentations in Bitrix24.

Auto-save

All changes to the document will be saved automatically while you're editing.
You can also view a history of all changes to the doc.

Online document co-editing

The most efficient way to collaborate on documents online is to do it right
inside Bitrix24. The document editor supports all key formats, including docx,
pptx, xls, ppt, pdf, and more.

Real-time editing

Co-edit different types of documents in real time with your coworkers. You'll be
able to see who's making changes and view all comments.

Share with colleagues

Share documents, presentations, spreadsheets with your team and co-edit them.

Auto-save

All file changes are saved automatically and you can always view a history of
edits.

Version history

All doc versions will be saved inside the version history.
90 days
Public document access

Share files with anyone that's not in your Bitrix24 account, such as your
clients or partners.

Shareable link (read-only or make changes)

Give specific users access to a document and co-edit the document with them.

Co-editing with external users

Share files with clients and other people who don't have a Bitrix24 account and
give them editing pemissions if necessary.

Password-protected or time-limited access 

If you're worried about access to a document, set a password or time limit for
its link.

GoogleDocs integration

Log in to your Google account and work with Google Docs inside Bitrix24.

Office365 integration

Log in to your Microsoft account and work with Office365 documents in Bitrix24.

Microsoft Office integration

Sync Bitrix24.Drive with your laptop / desktop to edit Bitrix24 documents on
your computer.

Edit and collaborate on documents inside tasks, chats, calls and the Feed

View and edit files inside Tasks, the Feed, or during a video call.
Bitrix24.Documents are cross-integrated with all other tools.

Drive

Collaboration

Tasks & projects

HR

Buy
Buy
Buy

Sales Intelligence
Standard
Automatic customer journey tracking

Bitrix24 CRM allows you to track the customer activity that preceded their
interaction with your brand (e.g., which of your ads they saw, which banners
they clicked on, or what web pages they visited).

Sales Intelligence widget for your websites

Shows how many calls and emails your website generates. This allows you to see
which pages perform better and get ideas for increasing their efficiency.

Customer journey (from initial contact to deal in CRM)

Track the customer's journey from awareness to purchase.

Analytical reports

A great way to find out which of your ads perform better than the others.

Ad payback analysis

Track your marketing campaign results to see which of your channels and ads
perform better. A great way to optimize your marketing expenses.

Traffic analysis

Allows you to analyze the incoming traffic generated by your ads from different
sources (Facebook, Instagram, Google ads) and see which sources produce higher
conversion rates.

Keyword analysis in Sales Intelligence (Google Ads)

Get a full breakdown of your keyword performance, including impressions,
actions, CTR, cost, and ROI.

Automated ad management

Instagram

You can have our system automatically turn your Instagram ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Facebook

You can have our system automatically turn your Facebook ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Call tracking

Assign different phone numbers for different advertising channels and track each
channel's performance by tracking phone calls made to those numbers

Offline ad tracking

Bitrix24 CRM can automatically track the efficiency of your offline marketing
campaigns (e.g., a local radio ad, billboard, TV commercial, or something along
those lines).

CRM

Marketing

Contact Center

Website builder

Business process automation

Buy
Buy
Buy

Business process automation
Standard
Business processes

Automate work processes and save time on routine tasks.

Invoice payments 

Confirm invoice payments quickly and easily online - no signatures or paperwork
required.

Vacation leave

Get your annual leave approved in less than a minute! Just set your supervisor
and the responsible payroll accountant.

Business trips

Automate everything business-trip related: from the trip itself to travel
tickets.

Outgoing documents

Your employees will be able to simplify the process of sending a document - it
will be directed to the responsible person who will then register it and send to
the intended receiver.

Expense approval

Get quick approvals for expenses. Requests can be approved, declined or require
additional information. All status changes are logged automatically.

Custom business processes

Create your own business processes with custom approval sequences and
responsible people. Automate your business without writing a single line of
code.

Business process designer

Create any custom workflow inside business process designer

Activity stream workflows

Use workflows, such as annual leave request or expense approval, via the
Activity stream

Smart Process approval from mobile app

Use the mobile app to approve Smart Processes such as invoices, vacation leave,
and more.

Smart processes

In Bitrix24, you're not limited to just deals, leads and quotes, create new
entities according to your company's needs and automate these.

Hiring automation

Create and automate job vacancies using Smart Processes.

Create custom Smart Processes

Create your own Smart Processes and customize them according to your company's
needs.

Smart Process stages

Create custom Smart Process stages and control the way the elements move from
one stage to another on the Kanban board. Set up access rights and specific
triggers and rules for each stage.

Business Processes Tunnels 

You can create multiple pipelines and connect into sales tunnels for further
automation. Each pipeline has own unique stages, elements and access right
settings.

Custom Smart Process fields

When creating a Smart Process you don't have to use the pre-defined fields - you
can create your own from scratch, depending on your needs.

Smart Process details

Create and edit Smart Processes - add new fields and stages, create new tasks,
and add important info to the Smart Process description.

Event timeline

Track Smart Processes in real time: watch them move through stages from creation
to completion and view activity details.

Document generator

The system will generate and fill in documents, depending on the Smart Process'
stage. Your employees no longer have to waste time on routine document work.

Connection with other Smart Processes and CRM

Bind Smart Processes to Leads, Deals, invoices etc. For example, in order to see
a list of your clients' contact details inside the Process.

Automation rules and triggers

You can fully automate any Smart Process by using rules and triggers for any
process element. For example, automatically send notifications, emails, create
tasks or change the responsible person.

Manage access rights

Configure access rights to specific sections of Smart Processes. This helps give
each employee access only to what they need for work.

Rules and triggers

Automate sales without writing a single line of code! CRM rules and triggers
will automatically launch ad and email campaigns, create an invoice or document,
and move a deal through different stages.

CRM sales automation

Your CRM will help you move clients through the sales funnel. Sales automation
in Bitrix24 can do all the routine work for you - e.g collect messages from
different communication channels (messengers, social networks, emails etc.),
automatically assign these to specific sales reps, move the deal through stages
and send out campaigns.

Automation of tasks and projects

Automate tasks and projects. Set up triggers and Bitrix24 will send you
notifications, create future tasks and move deadlines.

Number of RPA processes

More automated processes = less routine work
5
BI Analytics

Use Google DataStudio or Microsoft PowerBI to analyze data you collected in your
Bitrix24. Every possible report is always at hand.

Records management

Create any custom workflow based on records

Tasks & projects

Collaboration

CRM

HR

Buy
Buy
Buy

HR
Standard
Social network

Collaborate, communicate, and share information in a single online workspace -
just like you would do on social media. It's super easy, intuitive, and does not
require any training.

Feed

Share important news and updates, discuss various topics, congratulate your team
members on their birthdays and professional achievements.

Comments

Communicate in real-time using comments, react to new posts and invitations.

Share with colleagues

Engage employees or even departments in discussions.

Likes and reactions

Give likes and reactions to comments and posts created by your colleagues - just
like you would do on social media.

Groups

Communicate with your team members in various Workgroups and Projects, including
the ones that feature external users. Manage access permissions.

Polls

Create polls to collect opinions from your team.

Appreciation badges

Appreciation badges are a great way to motivate your team. Award selected
employees with different badges to honor their professional and personal
achievements.

Employee profile page

Each person's profile page contains their contact details as well as
appreciation badges that were posted in the feed.

Contact details

Contacting employees is easy - use our quick search to find an employee and
contact them via chat, phone, or video call.

Customizable profile fields

Show or hide fields, depending on your company's needs/ requirements.

Supervisors and subordinates

View your co-workers profile to find out who their supervisor is.

Appreciation badges

Appreciation badges are a nice way to wear your achievements on your sleeve.

Measure stress level in mobile app

Measure stress levels using the mobile app and publish your results on your
profile page. Supervisors can assess their employees' wellbeing and carry out
the measures necessary.

Employee tasks list

View each employee's tasks and projects, overdue tasks, and overall workload.
Tasks inside an employee's profile page can be viewed by the employee and their
supervisor.

Employee calendar

View your team's calendar and select available slots for meetings.

Employee Drive

If you're looking for a specific file and know that a member of your team has it
in their Drive, you'll be able to find it through their profile.

Employee work time

Manage each employee's working hours.

Employee reports

View all reports in each employee's profile page.

Status: online or last seen

View your everyone's online/ last seen status. Great for remote work.

Company structure

Visual representation of company structure as an interactive org chart

Employee directory

Searchable list of all employees, past and present, along with their contact
details, positions, skills and other relevant data

Quick employee search 

Search (and find!) any employee by first name, last name, or position quickly
and easily.

Worktime tracking 2.0 (online time clock and work schedules)

Track employee worktime, including mandatory workday minimums, clock-ins and
clock-outs

Work reports

Enable mandatory regular work reports (daily, weekly, monthly) – the reports are
sent from subordiates to their supervisors

Absence management

Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24

Meetings and briefings

Manage meetings and briefings, including room booking and meeting agendas

Company knowledge base 

Knowledge base is a great way to store and manage information in Bitrix24.
5
Enhanced administration

Get full control over your data, permissions, and security settings on our
higher-tier subscription plans.

Collaboration

Online documents

Tasks & projects

Business process automation

Buy
Buy
Buy

Customer support
Standard
Online training

Tooltips

Use tooltips to navigate your way through various tools inside Bitrix24.

FAQ

We have a comprehensive FAQ section that covers all of the aspects of Bitrix24.
Featuring detailed instructions, how-to's, demo videos, and screenshots, this
section will provide answers to 95% of the questions you might have.

Video tutorials

Watch our tutorials to learn how to get the most of your Bitrix24.

Webinars

Watch our free tutorials to learn how to get the most of your Bitrix24.

Chat with tech support

Contact our support team and submit your questions via live chat.

General consultation

Our online support team will help you to set up your account right and master
Bitrix24.

Technical consultation

Get professional help from our technical specialists to quickly solve any issues
you might encounter.

Restore from backup

Something went wrong in your Bitrix24? Important data got lost? Contact our
customer support to restore your account to the previous version.

Connect your own domain

Use your own third-level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Connect partners

We train our partners to implement Bitrix24 professionally, help them out with
quality leads, and provide them with all the materials they need to succeed.

Implementation request

Support request

Training request

Buy
Buy
Buy

Administration
Standard
Account administrators

Maximum number of admins allowed for each plan
5
Social network administration

Control and manage your internal communications: give users permissions to
create announcements, write messages in the Company chat, etc.

Extended access rights to CRM, Drive, etc.

Get complete control: manage access rights, add/remove/edit data.

Extended access rights in Tasks and Projects

Get complete control: manage access rights, add/remove/edit data.

Available storage space monitoring and cleanup

You can easily identify the files that are taking up too much space and run a
quick cleanup to free up some space on your drive.

Personal and custom brand settings for Bitrix24

Customize your Bitrix24 by uploading your logo and using a unique domain name.

Custom company name

Create a custom name for your Bitrix24 account.

Use own logo

Upload your own logo inside Bitrix24 account

Apply menu to all

Change the menu and apply changes to all users inside a Bitrix24 account

Apply background to all

Apply a selected background to all users inside a Bitrix24 account

Custom account URL with own domain name

Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Administrator mode

Administrator mode

Access to all Groups and Projects

Give the Administrator additional access to all of the groups and projects in
your Bitrix24 account.

View entire live feed

Give the Administrator additional access to all of the posts in the Company
Feed.

Editing posts and comments

Give selected users permission to edit any post or comment in the Company Feed.

Security

Your data is secure with Bitrix24.

Full user session encryption in Bitrix24

All of the data you store inside your Bitrix24 account is protected by a
state-of-the-art reliable encryption system.

Invite selected users individually via email or text message

Invite users via link

Invite a Bitrix24 partner

Customize permissions to invite new users

Give selected users permissions to pay Bitrix24 subscription

Two factor authorization (OTP)

Ability to require the use of two-factor authorization for account access

Restrict access by IP address

Limit Bitrix24 account access to specific IP addresses (e.g. only from the
office)

Dismissing users in Bitrix24

The employees you dismissed won't be able to access your Bitrix24 account, which
helps to keep your data secure.

Protect data from deletion, restore from recycle bin

If an important file gets accidentally deleted, you can easily restore it.

Automatically disconnect dismissed employees from all of the tools

Prevents your former employees from accessing your Bitrix24 account.

Backup restore

Request helpdesk to fully restore account from a backup file

Authorization history

Contains the list of all the users who logged into your Bitrix24 account

Transfer account to on-premise edition

If the cloud version of Bitrix24 is not enough for you anymore, it's time to
upgrade to the on-premise edition. We'll help you move your data easily.

Buy
Buy
Buy

Collaboration
Professional
Chats

Chat, audio and video calls are available inside all Bitrix24 plans

One-on-one chats

Use chats to send messages or files and record voice notes.

Public and private chats

Create group chats, public and private

Channels

Channels are chats with a specific topic that you can use to post important
updates and keep everyone updated.

HD Video calls (1-to-1)

Works easier & faster than Zoom or Skype + no time limit

Screen sharing

Share your screen during a video call. Ideal for online presentations and
demonstrations.

Audio/video recording

Record important meetings and video calls. You'll be able to play back the
recordings after the call or share them with colleagues.

Background blur

Just one click and your surroundings look perfectly obscure. A great option if
you ever forget to clean up the room before a meeting.

Meeting brief

Make your online meetings productive by outlining the results in a brief. Once
ready, the meeting brief goes straight to the chat for other members to see.

One-click video call from task, calendar or chat

Start a video call in one click from a chat, task, or a scheduled calendar event
(meeting). Get in touch with everyone involved quickly and easily.

Encryption

Your calls are fully protected by end-to-end encryption

Call duration

Unlimited. Talk as much as you need to
Unlimited
Videoconferencing (up to 48 people)

Create an online meeting, invite up to 48 participants and talk as much as you
need to - our calls have no time limit.

Online storage

Maximum amount of online storage available for each plan for entire account
1,024 GB
Company Drive

Online storage allocated for company files

Calendar

Manage your work processes in the Calendar: add meetings, plan conferences, and
more. Sync your Bitrix24 Calendar with your personal calendar in your smartphone
to stay updated.

Event planner

Event planner is a handy tool that helps to find best available time slots when
multiple users are invited to a calendar event

Webmail

Access all your email inboxes in one convenient place and create tasks from
emails.

Number of email inboxes per user

Employees can add multiple email inboxes. These include their personal email or
company addresses (e.g info@ or sales@).
10
Create a CRM Deal from an email

If your client has reached out via email, create a CRM deal right from their
message.

Create Task from email

Create a task based on info from an email - all files and text details will stay
in the task.

Discuss email in feed

Share important info from emails to the Feed, where you'll be able to discuss it
with your team.

Company social network

Collaborate, chat and share posts and news in one single online workspace -
think of this as a social intranet for your business.

Feed

Share important news and spark discussions, send appreciation badges to
coworkers and create special birthday posts!

Workgroups

Announcements

Announcements are mandatory posts that require each person who has read it to
confirm this by pressing a button

Polls

Poll Bitrix24 account users publicly or anonymously

Company knowledge base

Gather and organize all the important info that your employees need to have
access to, including rules, instructions, FAQ, etc. in one place
Unlimited
Smart search

Search for different posts or tasks with ease. Find the info you need by
filtering your search using key words, post date, author or recipients (and
more).

Tasks & projects

Online documents

HR

Business process automation

Buy
Buy
Buy

Tasks & projects
Professional
Tasks

Manage projects, delegate and set tasks. Stay updated on each task & project and
never miss a deadline with the help of Bitrix24.

Task roles: responsible, assisting, set by me, following

Roles help you navigate Tasks, keep an eye on deadlines, and control the end
result.

Observers and participants

Bitrix24 users can be assigned various task roles, depending on desired level of
involvement: participants are responsible for assisting in task completion,
while observers only get updates about task progress and changes

Recurring tasks

Tasks that are easily and automatically created from templates, including
regularly repeating ones (e.g. weekly or monthly tasks)

Templates with subtasks

If your team often has to deal with similar tasks, creating a template (with all
the subtasks inside) will help them to save plenty of time and hassle.

Task status summary

Create tasks that require a task status summary upon completion. Any comment can
be marked as summary. Just click the task to see how well the employee
performed.

Custom fields

Every business is special, which is why it makes perfect sense to have fields in
Tasks that are unique to your line of business, e.g. "localization" or "testing"
if you develop software.

Delegating

Re-assign a task to another responsible person, can be done individually or in
bulk

Task control

Allows to restrict task completion before approval

Task time tracking (manual)

Plan time and track actual time spent on task completion

Rate task

Rate completed tasks as satisfactory or unsatisfactory

Chats and video calls with Task participants

Call up all task participants or create a chat with them in one click. Resolve
questions and issues quickly and easily.

Task to email

Work with tasks and add comments using email (great for external collaborators)

Task modes

Navigate Tasks & Projects using different views: Deadline, Planner, Kanban
board, Gantt chart or Calendar. Choose what works best for your team, depending
on your chosen project management methodology.

List

List view of Tasks, sorted by last activity. Tasks with new comments and
approaching deadlines will be moved to the top of the list.

Project Kanban

Kanban board is a great way to visualize project progress and workflows. It
makes tracking task status and team progress super easy.

Planner

Task section that allows individual users to organize their tasks and arrange
them in a chronological order for future execution

Deadlines

Get a better understanding of your deadlines in one click: see which tasks are
due today, this week or this month. View overdue and postponed tasks in a
separate column.

Task dependencies

Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to
Start, Start to Start, Finish to Finish

Calendar

View your tasks in Calendar view to get a better visual understanding of your
workload by day/ week and plan your work more efficiently.

Project management

Collaborate on projects with your team: everyone inside a project has access to
its Tasks, Drive (with files and documents), Knowledge Base, chats, and updates
in the Feed.
Unlimited
Autofocus mode

If you have to deal with a lot of tasks, enable the autofocus mode to let the
system filter them automatically for you.

Sort Tasks and Projects based on activity

Never miss an important task or comment. All tasks with updates and new comments
are automatically moved up to the top of the list.

Manage overdue Tasks and Projects in one click

View all overdue tasks & projects by clicking on the red counter.

New comments in Tasks and Projects

Stay updated on discussions in Tasks - click on the green counter to view all
tasks with new comments.

Scrum

Implement your project in small steps while communicating with your team as you
go. Add video calls, chats, calendars, Drive and online documents to your
project management arsenal.

Scrum teams

Start your new team and tackle the task straight away. Create up to five scrum
teams with unlimited users free of charge.
20
Efficiency KPI

Automated dashboard that shows what percentage of tasks were completed by each
user on time and without objections

Supervisor view

Allows supervisors to view all tasks of their subordinates in one place

Task automation (rules and triggers)

Enable automation rules and triggers inside tasks

Integration with Drive (attach files from Drive)

Tasks in Bitrix24 can be cross-intergrated with other tools such as the CRM,
video calls, Calendar, Webmail and Drive, making collaboration super easy.

Access permissions

Give your employees access only to the tools they actually need for work

Collaboration

Online documents

Business process automation

CRM

Buy
Buy
Buy

CRM
Professional
Unlimited leads

Add as many leads as you want. Never lose a customer again.

Unlimited deals

Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all
plans.

Unlimited contacts

Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans

Quotes (unlimited)

Quotes (proposals) inside CRM, can be saved as PDF files and/or emailed

Invoices (unlimited)

Invoices (bills) inside CRM, can be saved as PDF files and/or emailed

Product catalog

Product catalog inside CRM

Catalog items
Unlimited
CRM duplicate control master (duplicate search)

Our system will automatically merge all the contacts or companies that have
duplicate emails, phone numbers, or other data.

Pipelines

Visual representation of a sales process divided by stages; fully customizable
with ability to create different pipelines for different sales processes
Unlimited
Custom fields

Every company is unique and sometimes you need to have custom fields for your
CRM. Bitrix24 gives you just that.

Required fields by stage

Configure required fields for each stage

Fields visible to selected users

Keep certain CRM fields hidden to ensure confidentiality

Contact Center

Connect different communication channels to your CRM (phone, email, live chat,
Facebook, Instagram, WhatsApp, etc.) to manage all your client interactions from
a single dashboard.

Telephony

Connect your phone to Bitrix24 CRM and have every incoming call recorded and
added to your CRM as a new deal.

Email

Connect your email to Bitrix24 CRM. All the emails from new clients will be
automatically saved as deals while emails from your existing clients will be
attached to the respective deals.

CRM forms

Collect requests from your clients on your website and have the information
added to your CRM.

Facebook, Instagram, etc.

Connect your social media accounts and messengers to receive incoming messages
from your clients directly in Bitrix24. Any chat can be automatically turned
into a deal and the message history is saved in CRM.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Planning activities

One cannot underestimate the importance of planning in client management.
Bitrix24 CRM will always remind you of an important client appointment or
unfinished task.

Participants in Tasks

Set tasks within a Deal and manage deadlines easily with Bitrix24.

Planning meetings

Plan your client appointments directly inside a Deal. Our system will add an
event to Calendar and send your a timely reminder.

Video calls, Zoom

The official Bitrix24 Zoom integration allows you to create a Zoom meeting and
invite a client right from a deal.

Automatic dialer

Automatic telephony dialer inside CRM

Put a CRM deal on pause

If a client has made a pre-order that's due only in two weeks, you can put the
respective deal on pause to avoid unnecessary notifications from your CRM.

Comments and other activities

Leave comments in Deals and create Activities to keep track of your client
appointments.

Document generator

Online document creator inside CRM сreates any document type according to a set
template (invoice, contract, shipping bill, etc.)

CRM analytics

Compresensive set of analitycal reports inside CRM

Sales and marketing automation 

Bitrix24 CRM will automatically distribute client requests among your team
members, send an email to the right client, generate an invoice, or change the
person responsible for a particular deal.

Rules/triggers in deals

Complete sales automation based on rules and triggers for desired actions

Business process automation in CRM

Creation of workflows for sales automation inside business process designer

Smart Process Automations (SPA)

Bitrix24 features plenty of business process automation capabilities (rules,
triggers, RPA) to help you save time and money on routine operations.

CRM.Payment and Delivery

Take orders & accept payments directly in your CRM

Inventory management

CRM Integration

Process orders, track current product stock, reserve products and create
paperwork right inside the deal view pane. You won't have to mark the goods as
sold manually; everything is covered by the system.

CRM access rights

Set and limit CRM access for each user depending on their role and assigned
permissions

Contact Center

Marketing

Sales Intelligence

Business process automation

Tasks & projects

Buy
Buy
Buy

Drive
Professional
Online storage

Maximum amount of online storage available for each plan for entire account
1,024 GB
Personal/Group Drive

Online storage allocated for individual user or group files

Company Drive

Use the Company cloud storage to keep your files easily accessible, safe, and
secure.

Workgroup Drive and Project Drive

Use a separate cloud storage to store files related to a certain workgroup or
project.

Windows Drive

Sync files and folders from your cloud storage with your Windows hard drive for
quick and efficient editing.

Mac OS Drive

Sync files and folders from your cloud storage with your MacOS hard drive for
quick and efficient editing.

File synchronization

Files stored in Bitrix24 cloud accounts can be easily synched with local
computers automatically

Share files and folders across employees and departments

Enable file synchronization across your team members and departments so that
everyone could have the most recent versions of their files.

File access rights

Set and limit file access for each user depending on their role and assigned
permissions

Public file sharing

Share files publicly with people outside Bitrix24 accounts

Unused files version storage

Time period in which unused file version copies are stored inside Bitrix24
accounts
90 days
Recycle bin

Storage place for deleted CRM records that may need to be recovered

One Drive, Google Drive, Dropbox, Box integration

Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24

Office documents preview

Preview any document without having to open it! You can do it with images, text
documents, spreadsheets, and other types of files.

Online Documents

Bitrix24 offers you a quick and efficient way to work with documents online. We
support all popular file formats: docx, pptx, xls, ppt, and others.

Google Docs integration

Edit documents on your Drive by opening them on your local computer or directly
from your Feed in Bitrix24. When you update a file, everyone involved will be
notified of the new version.

Integration with Office365

You can easily see whose files are taking up too much space on your Drive and
delete unnecessary files to recycle bin.

Integration with Microsoft Office on a local computer

Disable collaborative editing to make it easier to work on a document.

Available online storage space + fast cleanup

Bitrix24 will show you how much available space you have on your Drive and which
files can be easily deleted.

Restrict document co-editing

Enable document lock to protect the file from accidental changes from your
colleagues during co-editing.

Online documents

Collaboration

Tasks & projects

HR

Buy
Buy
Buy

Contact Center
Professional
Email copy storage

Number of days Bitrix24 stores copies of imported emails that aren't used
anywhere

Built-in telephony

Bitrix24 comes with built-in telepony, no setup or integration required

CRM forms

Create website contact forms that are automatically integrated with Bitrix24's
contact center

Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Live chat

Create a website chat widget that is automatically integrated with Bitrix24's
contact center

Website widget

Live chat, call back request and contact form in a single widget

Channels

Bitrix24 is an omni-channel contact center that allows you to connect multple
communication channels
Unlimited
Facebook

If you get a message from your client on Facebook, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Instagram

Enable our official Instagram integration and reply to DMs from your clients
directly from Bitrix24. You can also generate and send payment links, react to
comments, and launch targeted ads.

WhatsApp

Create a chatbot to reply to messages from your clients in WhatsApp.

Telegram

If you get a message from your client in Telegram, it will instantly appear in
your CRM, as well as the client's contact details and message history.

Viber

Create a chatbot to reply to messages from your clients in Viber.

Apple Business Chat

Use the native iMessage service to communicate with Apple users.

Instant WhatsApp

Assist your customers with their orders and accept payments inside WhatsApp. The
Instant WhatsApp feature is available out-of-the-box for any website, no
additional configuration necessary.

Queueing and request processing rules

Distribute requests from clients among your team to increase efficiency.

Client conversation rating 

Ability to rate live chat conversations by customers to ensure agents are doing
a good job

Call statistics

Our reports will help you to identify the peak load and how many missed calls
you have.

Analytics reports for channels (chat statistics)

Set of comprehensive reports for contact center usage including number of
inquries, average response time, satisfaction ratings, etc.

SIP connector for third-party telephony integrations

Integrate office or cloud hosted PBX with your CRM (SIP connector is purchased
separately)

CRM integration

Process incoming requests in CRM, use contacts to grow your sales.

Bitrix24.Market (600+ apps)

Enhance your Bitrix24 with useful apps and extensions from our Market: download
landing page templates, payment system integrations, chat bots, and more.

CRM

Marketing

Sales Intelligence

Website builder

Business process automation

Buy
Buy
Buy

Website builder
Professional
Simple visual website builder

Create stunning websites that sell in just a few clicks using Bitrix24's
convenient website builder.

Responsive website design for different devices, including mobiles/ tablets/
PCs

Your website will automatically adapt to different devices.

Site templates (created by Bitrix24)

Choose a template that suits your business and edit it to make it your own!

Site templates (from Bitrix24.Market)

If you need a specific pre-made block (such as a block with reviews or a photo
gallery), you'll find lots of different templates for your needs in our library.

Superblock

Totally flexible website block design: add, delete, or move elements around. No
matter what changes you make, the new blocks will look great on any device.

CRM form designer

Create website forms with our easy CRM Form Designer. E.g callback or
appointment forms.

Image editor

Edit images without the need for any extra apps or image editors. Crop images,
change their size, add filters or texts.

Dynamic blocks

Use dynamic blocks inside Bitrix24 sites and landing pages

Sites

Number of sites that can be connected to Bitrix24 call tracking
Unlimited
Websites for sales teams

Generate more sales with websites and landing pages. Add a web form to your
website and your clients' and leads' contact details will automatically be added
to the CRM.

Websites for marketing teams

Launch ad campaigns quickly, promote specific items, and drive traffic to your
website from campaigns.

HR / recruitment websites

Tell website visitors about your company and list job opportunities. Collect and
process prospective candidates' data in your CRM.

Web pages

Bitrix24 Sites come with unlimited web pages
Unlimited
Website storage

Some websites will require more storage - for example, if you need to upload a
lot of hi-res images or video footage. Choose the plan that works best for you
depending on how much storage you'll need.
1,024 GB
Free website hosting

Don't spend a dime on website hosting! Bitrix24 lets you create your own site
and host it absolutely free of charge AND you can use your own registered domain
name without any additional costs.

Website address in bitrix.site domain

Create and host your website using the bitrix24.site domain absolutely free of
charge.

Use own domain

Connect your own domain to websites and landing pages created in Bitrix24

Website widget

Add a chat widget or website form to your website. All your leads' contact
details will automatically be added to your CRM.

CRM forms

Bitrix24 sites and landing pages are automatically integrated with CRM forms

Call back widget

Create website call back request forms that are automatically integrated with
the Bitrix24 contact center

Website live chat

Bitrix24 sites and landing pages are automatically integrated with a live chat
widget

Social networks and messengers

Connect different social networks and messengers and allow clients to reach out
via the communication channel that works for them.

Add to CRM 

All requests from websites, widgets, and messengers are automatically added to
the CRM. Ad campaign data is automatically added to the Sales Intelligence
module. All of this will help you analyze how effective each campaign is.

Automatically track customer journey inside CRM

Your CRM can track each client's customer journey prior to making a purchase or
leaving their contact details. For example, you'll be able to tell which ads
they clicked on or which website pages they visited.

Google Analytics

Connect a Google Analytics account to Bitrix24 sites and landing pages

Google Maps

Integration with Google Maps inside Bitrix24 sites and landing pages for address
visualization

Cookie consent

All websites use cookies. Notify users by adding a banner to your website.

Insert HTML or JS

Insert HTML or Java Script code inside Bitrix24 sites and landing pages

Site import

Import websites from other Bitrix24 accounts

Site export

Transfer your websites across multiple Bitrix24 accounts

Site builder access rights

Set and limit site builder access for each user depending on their role and
assigned permissions

CRM

Sales Intelligence

Online store

Contact Center

Buy
Buy
Buy

Online store
Professional
CRM Store

Create a beautiful, easy-to-use, mobile- and desktop-friendly online store in
just 2 minutes.

Products

Upper limit for the number of products in a Bitrix24 store for each plan
Unlimited
Checkout scripts

Give your clients a chance to choose what they prefer: they can place the order
themselves or leave their phone number and wait for a sales rep to get back to
them.

Self-service payments

Clients can click on the payment link that you send them and choose the option
that works for them - credit/ debit card, Apple Pay, Google Pay, cash on
delivery.

Callback

Customers will appreciate the new, streamlined ordering process: all they have
to do is leave their phone number and name.

Process orders in CRM deals

Process orders in your CRM and organize deliveries.

Client and order info in CRM

All client history including chats, preferences, and viewed items are saved
inside the CRM.

Client call recordings

Call recordings are automatically saved to their respective CRM element card
(whether this is a Lead, Deal, or Contact card). You can then play them back at
regular speed or speed up the recording.

Client communication history

View the entire history of each Lead, Deal, Contact or Company - including their
orders, chat history, files, and call recordings. Tailor your sales approach
based on this data.

Automatically process orders with CRM rules

Leave the routine stuff to automation rules, while you spend more time on
working with clients and boosting sales.

Payment processing

Integrations for popular payment processing providers

Access Rights

Set and limit online store builder access for each user depending on their role
and assigned permissions

CRM

Contact Center

Marketing

Sales Intelligence

Business process automation

Buy
Buy
Buy

Marketing
Professional
Customer segmentation in CRM

Group customers in segments based on common criteria, such as age, gender, type
of purchase, etc. Create personalized ad campaigns to boost customer loyalty and
grow sales.

Import your own segments

Upload your own customer segments to Bitrix24 CRM to run email marketing, voice
broadcasting, and other types of ad campaigns.

Segment-based sales generator

Our CRM will automatically create customer segments for you to stimulate repeat
sales. Launch email marketing campaigns to inform your customers of upcoming
sales or new arrivals.

Segment-based email marketing

Create email marketing and other types of campaigns in Bitrix24 and track their
results.

Bulk email

Maximum number of emails that can be used for email marketing for each plan
100,000
Bulk SMS

Maximum number of phone numbers that can be used for SMS marketing for each plan

Robocalling

Our system will automatically deliver a pre-recorded message to the clients from
your CRM. A nice way to inform your clients of upcoming sales and promotions.

Telegram

Reach out to your clients on Telegram. One thing though - you can send messages
only to those who have contacted you before.

Facebook messenger

Reach out to your clients on Facebook Messenger. One thing though - you can send
messages only to those who have contacted you before.

Instagram Direct Messenger

Reach out to your clients via Instagram Direct. One thing though - you can send
messages only to those who have contacted you before.

WhatsApp

Reach out to your clients on WhatsApp. One thing though - you can send messages
only to those who have contacted you before.

Viber

Reach out to your clients on Viber. One thing though - you can send messages
only to those who have contacted you before.

Audiences

Create a customer segment in Bitrix24 and launch ads targeted specifically at
it. For example, this could be a segment of customers who purchased something
from you last month or people who visited your recent event. A great way to
optimize your ad expenses.

Google Ads

Launch an ad on Google Ads targeted specifically at a certain client segment. A
great way to optimize your ad expenses.

Facebook

Launch an ad on Facebook targeted specifically at a certain customer segment. A
great way to optimize your ad expenses.

Lookalike audiences search

A quick and easy way to find new customers. Just export your contact list from
CRM to Facebook. The service will help you find users who match the parameters
of the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Instagram)

CRM Marketing will help you find users on Instagram who match the parameters of
the leads in your CRM and launch ads targeted at them.

Lookalike audiences (Facebook)

CRM Marketing will help you find users on Facebook who match the parameters of
the leads in your CRM and launch ads targeted at them.

Retargeting in ad networks

Ability to run a retargeting campaign based on contact information stored inside
CRM

Facebook advertising

Launch Facebook ads directly from Bitrix24. Just connect your account, set up a
campaign, and submit it for approval. Once it's ready to go, the service will
launch your ads while you will get a steady influx of new leads.

Advertising automation rules in CRM

Launch ads automatically for the leads that get added to your CRM. You can have
them launched automatically, or when a deal is moved to a certain stage, or
depending on the client's actions (e.g., after submitting a form on your
website).

Email editor

Use our block-based editor to create compelling emails that sell - no coding
skills required.

Email unsubscribe service

Add the "Unsubscribe" button to your emails to comply with local regulations. If
a client of yours does not wish to receive emails anymore, they can easily
unsubscribe from your mailing list(s).

Email templates

Pick a readymade template to use for your campaign or customize it to your
liking (change texts, add your own contact details, etc.). We have plenty of
amazing templates for any occasion - whether it's your client's birthday or the
final day of your sale.

Access permissions

Give your employees access only to the tools they actually need for work

CRM

Contact Center

Sales Intelligence

Business process automation

Website builder

Buy
Buy
Buy

Online documents
Professional
View

Open documents, spreadsheets, and presentations in your Bitrix24 account.

Collaborative editing

Create and edit documents, spreadsheets, and presentations in your Bitrix24
account - no need to install any extra apps / extensions.

Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt,
rtf, html, epub, and csv

Edit text files and documents.

Spreadsheet

Edit spreadsheets (no matter how complex!) online.

Presentations

Edit presentations in Bitrix24.

Auto-save

All changes to the document will be saved automatically while you're editing.
You can also view a history of all changes to the doc.

Online document co-editing

The most efficient way to collaborate on documents online is to do it right
inside Bitrix24. The document editor supports all key formats, including docx,
pptx, xls, ppt, pdf, and more.

Real-time editing

Co-edit different types of documents in real time with your coworkers. You'll be
able to see who's making changes and view all comments.

Share with colleagues

Share documents, presentations, spreadsheets with your team and co-edit them.

Auto-save

All file changes are saved automatically and you can always view a history of
edits.

Version history

All doc versions will be saved inside the version history.
90 days
Public document access

Share files with anyone that's not in your Bitrix24 account, such as your
clients or partners.

Shareable link (read-only or make changes)

Give specific users access to a document and co-edit the document with them.

Co-editing with external users

Share files with clients and other people who don't have a Bitrix24 account and
give them editing pemissions if necessary.

Password-protected or time-limited access 

If you're worried about access to a document, set a password or time limit for
its link.

GoogleDocs integration

Log in to your Google account and work with Google Docs inside Bitrix24.

Office365 integration

Log in to your Microsoft account and work with Office365 documents in Bitrix24.

Microsoft Office integration

Sync Bitrix24.Drive with your laptop / desktop to edit Bitrix24 documents on
your computer.

Edit and collaborate on documents inside tasks, chats, calls and the Feed

View and edit files inside Tasks, the Feed, or during a video call.
Bitrix24.Documents are cross-integrated with all other tools.

Drive

Collaboration

Tasks & projects

HR

Buy
Buy
Buy

Sales Intelligence
Professional
Automatic customer journey tracking

Bitrix24 CRM allows you to track the customer activity that preceded their
interaction with your brand (e.g., which of your ads they saw, which banners
they clicked on, or what web pages they visited).

Sales Intelligence widget for your websites

Shows how many calls and emails your website generates. This allows you to see
which pages perform better and get ideas for increasing their efficiency.

Customer journey (from initial contact to deal in CRM)

Track the customer's journey from awareness to purchase.

Analytical reports

A great way to find out which of your ads perform better than the others.

Ad payback analysis

Track your marketing campaign results to see which of your channels and ads
perform better. A great way to optimize your marketing expenses.

Traffic analysis

Allows you to analyze the incoming traffic generated by your ads from different
sources (Facebook, Instagram, Google ads) and see which sources produce higher
conversion rates.

Keyword analysis in Sales Intelligence (Google Ads)

Get a full breakdown of your keyword performance, including impressions,
actions, CTR, cost, and ROI.

Automated ad management

Instagram

You can have our system automatically turn your Instagram ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Facebook

You can have our system automatically turn your Facebook ads on and off
depending on their efficiency. A great way to optimize your ad expenses.

Call tracking

Assign different phone numbers for different advertising channels and track each
channel's performance by tracking phone calls made to those numbers

Offline ad tracking

Bitrix24 CRM can automatically track the efficiency of your offline marketing
campaigns (e.g., a local radio ad, billboard, TV commercial, or something along
those lines).

CRM

Marketing

Contact Center

Website builder

Business process automation

Buy
Buy
Buy

Business process automation
Professional
Business processes

Automate work processes and save time on routine tasks.

Invoice payments 

Confirm invoice payments quickly and easily online - no signatures or paperwork
required.

Vacation leave

Get your annual leave approved in less than a minute! Just set your supervisor
and the responsible payroll accountant.

Business trips

Automate everything business-trip related: from the trip itself to travel
tickets.

Outgoing documents

Your employees will be able to simplify the process of sending a document - it
will be directed to the responsible person who will then register it and send to
the intended receiver.

Expense approval

Get quick approvals for expenses. Requests can be approved, declined or require
additional information. All status changes are logged automatically.

Custom business processes

Create your own business processes with custom approval sequences and
responsible people. Automate your business without writing a single line of
code.

Business process designer

Create any custom workflow inside business process designer

Activity stream workflows

Use workflows, such as annual leave request or expense approval, via the
Activity stream

Smart Process approval from mobile app

Use the mobile app to approve Smart Processes such as invoices, vacation leave,
and more.

Smart processes

In Bitrix24, you're not limited to just deals, leads and quotes, create new
entities according to your company's needs and automate these.

Hiring automation

Create and automate job vacancies using Smart Processes.

Create custom Smart Processes

Create your own Smart Processes and customize them according to your company's
needs.

Smart Process stages

Create custom Smart Process stages and control the way the elements move from
one stage to another on the Kanban board. Set up access rights and specific
triggers and rules for each stage.

Business Processes Tunnels 

You can create multiple pipelines and connect into sales tunnels for further
automation. Each pipeline has own unique stages, elements and access right
settings.

Custom Smart Process fields

When creating a Smart Process you don't have to use the pre-defined fields - you
can create your own from scratch, depending on your needs.

Smart Process details

Create and edit Smart Processes - add new fields and stages, create new tasks,
and add important info to the Smart Process description.

Event timeline

Track Smart Processes in real time: watch them move through stages from creation
to completion and view activity details.

Document generator

The system will generate and fill in documents, depending on the Smart Process'
stage. Your employees no longer have to waste time on routine document work.

Connection with other Smart Processes and CRM

Bind Smart Processes to Leads, Deals, invoices etc. For example, in order to see
a list of your clients' contact details inside the Process.

Automation rules and triggers

You can fully automate any Smart Process by using rules and triggers for any
process element. For example, automatically send notifications, emails, create
tasks or change the responsible person.

Manage access rights

Configure access rights to specific sections of Smart Processes. This helps give
each employee access only to what they need for work.

Rules and triggers

Automate sales without writing a single line of code! CRM rules and triggers
will automatically launch ad and email campaigns, create an invoice or document,
and move a deal through different stages.

CRM sales automation

Your CRM will help you move clients through the sales funnel. Sales automation
in Bitrix24 can do all the routine work for you - e.g collect messages from
different communication channels (messengers, social networks, emails etc.),
automatically assign these to specific sales reps, move the deal through stages
and send out campaigns.

Automation of tasks and projects

Automate tasks and projects. Set up triggers and Bitrix24 will send you
notifications, create future tasks and move deadlines.

Number of RPA processes

More automated processes = less routine work
Unlimited
BI Analytics

Use Google DataStudio or Microsoft PowerBI to analyze data you collected in your
Bitrix24. Every possible report is always at hand.

Records management

Create any custom workflow based on records

Tasks & projects

Collaboration

CRM

HR

Buy
Buy
Buy

HR
Professional
Social network

Collaborate, communicate, and share information in a single online workspace -
just like you would do on social media. It's super easy, intuitive, and does not
require any training.

Feed

Share important news and updates, discuss various topics, congratulate your team
members on their birthdays and professional achievements.

Comments

Communicate in real-time using comments, react to new posts and invitations.

Share with colleagues

Engage employees or even departments in discussions.

Likes and reactions

Give likes and reactions to comments and posts created by your colleagues - just
like you would do on social media.

Groups

Communicate with your team members in various Workgroups and Projects, including
the ones that feature external users. Manage access permissions.

Polls

Create polls to collect opinions from your team.

Appreciation badges

Appreciation badges are a great way to motivate your team. Award selected
employees with different badges to honor their professional and personal
achievements.

Employee profile page

Each person's profile page contains their contact details as well as
appreciation badges that were posted in the feed.

Contact details

Contacting employees is easy - use our quick search to find an employee and
contact them via chat, phone, or video call.

Customizable profile fields

Show or hide fields, depending on your company's needs/ requirements.

Supervisors and subordinates

View your co-workers profile to find out who their supervisor is.

Appreciation badges

Appreciation badges are a nice way to wear your achievements on your sleeve.

Measure stress level in mobile app

Measure stress levels using the mobile app and publish your results on your
profile page. Supervisors can assess their employees' wellbeing and carry out
the measures necessary.

Employee tasks list

View each employee's tasks and projects, overdue tasks, and overall workload.
Tasks inside an employee's profile page can be viewed by the employee and their
supervisor.

Employee calendar

View your team's calendar and select available slots for meetings.

Employee Drive

If you're looking for a specific file and know that a member of your team has it
in their Drive, you'll be able to find it through their profile.

Employee work time

Manage each employee's working hours.

Employee reports

View all reports in each employee's profile page.

Status: online or last seen

View your everyone's online/ last seen status. Great for remote work.

Company structure

Visual representation of company structure as an interactive org chart

Employee directory

Searchable list of all employees, past and present, along with their contact
details, positions, skills and other relevant data

Quick employee search 

Search (and find!) any employee by first name, last name, or position quickly
and easily.

Worktime tracking 2.0 (online time clock and work schedules)

Track employee worktime, including mandatory workday minimums, clock-ins and
clock-outs

Work reports

Enable mandatory regular work reports (daily, weekly, monthly) – the reports are
sent from subordiates to their supervisors

Absence management

Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24

Meetings and briefings

Manage meetings and briefings, including room booking and meeting agendas

Company knowledge base 

Knowledge base is a great way to store and manage information in Bitrix24.
Unlimited
Enhanced administration

Get full control over your data, permissions, and security settings on our
higher-tier subscription plans.

Collaboration

Online documents

Tasks & projects

Business process automation

Buy
Buy
Buy

Customer support
Professional
Online training

Tooltips

Use tooltips to navigate your way through various tools inside Bitrix24.

FAQ

We have a comprehensive FAQ section that covers all of the aspects of Bitrix24.
Featuring detailed instructions, how-to's, demo videos, and screenshots, this
section will provide answers to 95% of the questions you might have.

Video tutorials

Watch our tutorials to learn how to get the most of your Bitrix24.

Webinars

Watch our free tutorials to learn how to get the most of your Bitrix24.

Chat with tech support

Contact our support team and submit your questions via live chat.

General consultation

Our online support team will help you to set up your account right and master
Bitrix24.

Technical consultation

Get professional help from our technical specialists to quickly solve any issues
you might encounter.

Restore from backup

Something went wrong in your Bitrix24? Important data got lost? Contact our
customer support to restore your account to the previous version.

Connect your own domain

Use your own third-level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Connect partners

We train our partners to implement Bitrix24 professionally, help them out with
quality leads, and provide them with all the materials they need to succeed.

Implementation request

Support request

Training request

Buy
Buy
Buy

Administration
Professional
Account administrators

Maximum number of admins allowed for each plan
Unlimited
Social network administration

Control and manage your internal communications: give users permissions to
create announcements, write messages in the Company chat, etc.

Extended access rights to CRM, Drive, etc.

Get complete control: manage access rights, add/remove/edit data.

Extended access rights in Tasks and Projects

Get complete control: manage access rights, add/remove/edit data.

Available storage space monitoring and cleanup

You can easily identify the files that are taking up too much space and run a
quick cleanup to free up some space on your drive.

Personal and custom brand settings for Bitrix24

Customize your Bitrix24 by uploading your logo and using a unique domain name.

Custom company name

Create a custom name for your Bitrix24 account.

Use own logo

Upload your own logo inside Bitrix24 account

Apply menu to all

Change the menu and apply changes to all users inside a Bitrix24 account

Apply background to all

Apply a selected background to all users inside a Bitrix24 account

Custom account URL with own domain name

Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24
account URL (e.g. something.bitrix24.com)

Administrator mode

Administrator mode

Access to all Groups and Projects

Give the Administrator additional access to all of the groups and projects in
your Bitrix24 account.

View entire live feed

Give the Administrator additional access to all of the posts in the Company
Feed.

Editing posts and comments

Give selected users permission to edit any post or comment in the Company Feed.

Security

Your data is secure with Bitrix24.

Full user session encryption in Bitrix24

All of the data you store inside your Bitrix24 account is protected by a
state-of-the-art reliable encryption system.

Invite selected users individually via email or text message

Invite users via link

Invite a Bitrix24 partner

Customize permissions to invite new users

Give selected users permissions to pay Bitrix24 subscription

Two factor authorization (OTP)

Ability to require the use of two-factor authorization for account access

Restrict access by IP address

Limit Bitrix24 account access to specific IP addresses (e.g. only from the
office)

Dismissing users in Bitrix24

The employees you dismissed won't be able to access your Bitrix24 account, which
helps to keep your data secure.

Protect data from deletion, restore from recycle bin

If an important file gets accidentally deleted, you can easily restore it.

Automatically disconnect dismissed employees from all of the tools

Prevents your former employees from accessing your Bitrix24 account.

Backup restore

Request helpdesk to fully restore account from a backup file

Authorization history

Contains the list of all the users who logged into your Bitrix24 account

Transfer account to on-premise edition

If the cloud version of Bitrix24 is not enough for you anymore, it's time to
upgrade to the on-premise edition. We'll help you move your data easily.

Buy
Buy
Buy







Bitrix24 in the Press


Bitrix24 on premise

Use the self-hosted version of Bitrix24 to run on your server and get full
control over your data, source code access and additional tools, such as
helpdesk and e-learning, as well as integration and customization options.

Learn more
Ready to try?
Register free
Bitrix

 * Bitrix24
 * Pricing
 * Media kit
 * Contact us
 * In the press

Support

 * Helpdesk
 * Webinars
 * How-to videos
 * Contact support
 * Schedule a demo
 * Bitrix24 Status page

Resources

 * Blog
 * Solutions
 * Testimonials
 * Alternatives
 * Uses

On-premise

 * On-premise edition
 * Download
 * Documentation

Apps

 * Market
 * Mobile app
 * Desktop app
 * API/developers
 * Google API Services

Partners

 * Find a partner
 * Become a partner
 * Partner login

 * Terms
 * Privacy
 * GDPR
 * Security
 * Abuse
 * Rules for Bitrix24.Sites

Copyright © 2022 Bitrix24
 * 
 * 
 * 
 * 
 * 





Privacy Overview

Cookies: This website uses cookies for analytical and technical reasons.
‘Analytical Cookies’ are inserted by Google Analytics to help us understand
which countries our visitors come from, which pages they visit and what actions
they take on this site. ‘Strictly Necessary Cookies’, as the name implies, are a
type of cookies that are required for proper functioning of certain features of
this website, such as the ability to use live chat. Disabling these cookies will
disable access to those features and degrade your website experience.

Cookies of both types can be enabled or disabled within this plugin.

Cookie Settings
Strictly Necessary Cookies
Analytical Cookies
Cookie Policy

More information about our Cookie Policy


We use cookies to enhance your browsing experience - Find out more. By
continuing to browse this site you are agreeing to our use of cookies. Change
your cookie settings.
Got it








Faster with Bitrix