survey-studio.com
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Submitted URL: http://survey-studio.com/
Effective URL: https://survey-studio.com/
Submission: On March 29 via api from US — Scanned from DE
Effective URL: https://survey-studio.com/
Submission: On March 29 via api from US — Scanned from DE
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* Русский * About * Functionality * Pricing * Reviews * Contacts * Personal account menu * Русский * About * Capabilities * Pricing * Reviews * Contacts * Personal account SERVICE FOR PROFESSIONAL RESEARCHERS TELEPHONE SURVEYS, WEB SURVEYS, SURVEYS ON MOBILE DEVICES GET STARTED IPSOS * 1 FORUM COMPLEX QUESTIONNAIRES Accept the project, even if your client has sent you a questionnaire, the logic of which your employee does not understand. RING_VOLUME TELEPHONY INTEGRATION The system allows you to conduct all types of surveys, and it especially excels in mass telephone surveys using an automated dialer. TABLET_ANDROID TABLET SURVEYS The same questionnaire can be used to conduct a web survey, telephone interview, or field survey, using tablets without a permanent Internet connection. library_books Questionnaires assignment Projects done_all Quotas ring_volume Auto dialer tablet_android Tablets CREATE QUESTIONNAIRES OF ANY COMPLEXITY You can create questionnaires with absolutely any complexity of transitions and conditions for displaying questions. In addition to simple methods used to implement logic, programming using scripts is also available. More details... CONDUCT ANY TYPE OF PROJECTS USING ONE QUESTIONNAIRE You can conduct any type of projects (CATI, CAWI, CAPI, etc.) using the same questionnaire. Do you want to collect part of the interviews using a telephone survey, and the rest using personal interviews on tablets? No problem! Just create two different projects and choose the same questionnaire for them. More details... ADVANCED TOOLS FOR COUNTING INTERVIEWS You can create any number of counters and quotas in the project by setting arbitrary conditions for collected interviews. Depending on your goals, you can use both a simple editor and an advanced one with a tree view of the counters and the ability to distribute quota assignment for your operators and/or contractors. More details... DEX AUTO DIALER SYSTEM Full integration with telephony is available for telephone surveys, including an embedded automated outbound DEX dialing system. Your operators will not have to manually dial respondents' numbers - the whole dialing process is automatic. Using predictive and progressive dialing functions will reduce waiting time for the next call to a minimum. More details... TABLET INTERVIEWS WITHOUT INTERNET CONNECTION Our free Android application for tablets and phones lets you use all the functionality of SURVEYSTUDIO, including scripts and quotas, without requiring a connection to the Internet. Our application can record sound, coordinates (including address lookup), provides the ability to attach files to answers, and much more. All collected interviews will appear in the project in the same way as when conducting telephone or web surveys. More details... PRICES FOR OUR SERVICES WE DO NOT HAVE FIXED PLANS WITH DIFFERENT SETS OF SERVICES. YOU ALWAYS GET WHAT YOU NEED. backup DATA COLLECTION From 0.01 to 0.14 RUB for a significant answer of any type, but no more than 7.50 RUB for the entire interview for one respondent ring_volume DEX AUTO DIALER SYSTEM From 13 to 70 RUB per day for one operator using the system computer QUESTIONNAIRE PROGRAMMING From 2400 RUB for a questionnaire help TELEPHONY TECHNICAL SUPPORT 2400 RUB for 1 hour of work of our specialist PAY ONLY FOR SIGNIFICANT ANSWERS 0.14 RUB for each answered question (0.07 RUB if interview contains not more than 5 answered questions), but no more than 7.50 RUB for the entire interview for one respondent, even if it has 800 answered questions. If the question was answered automatically, without being shown to the respondent (for example, using scripts or actions that implement the questionnaire logic), then such an answer will cost only 0.01 RUB. You are only charged for each non-empty answered question (the type of question is not important in this case). If a question was not shown to a respondent or was answered automatically, then it will not be subject to payment. Informational questions (which do not imply an answer, but are only read out to the respondent) - free. The ability to record sound during an interview, save coordinates/addresses, and the ability to attach files (images/documents) to an answer - free. Further processing of the data collected in the system, including exporting of SPSS/Excel arrays - also free. EXAMPLE PROJECT COST CALCULATION: 500 full interviews must be collected, consisting of 20 questions with significant answers, each of which must be asked (shown to a respondent). At the same time, another 5,000 short interviews have been collected (with 3 answered questions each), which include refusals or cases when a respondent did not pass the screening questions. Total: (500 * 20 * 0.14) + (5000 * 3 * 0.07) = 2450 RUB. Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation). Full list of current prices PAYMENT ONLY FOR WORK DAYS Each active connection of one operator to the auto dialer system costs 70 RUB per day, for that price you also get a full-fledged telephone exchange with a dedicated IP-address, recording of all conversations with unlimited data storage (records are stored for 1 year), as well as full technical support of the entire system by our specialists. Our service provides an opportunity to reduce the cost from 70 RUB per day to 13 RUB. The only requirement is that you have to pay for a permanent connection for the required number of workplaces. One permanent connection costs 18,000 RUB. The terms of use are not limited, i.e. having paid once for some permanent connections - you will always pay 13 RUB per day for each. The provided solution allows you to make calls both through the DEX auto dialer system and directly in manual mode. An active manual outgoing call also takes one paid connection, but only for the duration of the dial up and conversation. You can choose any VoIP telephony provider for making calls. Better even two, so that you have a spare one in case of technical problems. We do not add any commissions to the cost of calls - all telephone traffic is paid directly to the provider. Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation). Full list of current prices QUESTIONNAIRE PROGRAMMING SERVICES Our goal is to teach our clients how to program questionnaires using the efforts of their own employees. We provide consultations on any issues related to both the programming of questionnaires and working with the service in general, absolutely for free. You can send questions to support@survey-studio.com. However, if you do not have the opportunity to program questionnaires on your own, we are ready to take over the development of your questionnaires. Send your questionnaire to support@survey-studio.com, and our specialists will estimate the development time and cost. The approximate time for developing a questionnaire is from 1 to 3 working days, depending on the complexity, as well as on the workload of our specialists. It usually takes up to 2 hours of work to develop a simple questionnaire. If the questionnaire is more or less complicated, then up to 4 hours. In rare cases, more. The cost of an hour of work of a programmer is 2400 RUB. Thus, in most cases, you can expect your costs for the programming of a questionnaire to be from 2400 to 9600 RUB. Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation). Full list of current prices SUPPORT OF YOUR TELEPHONY SYSTEM BY OUR SPECIALISTS In most cases, we suggest using telephony and dial-up automation systems located on our equipment, with full technical support from our specialists. However, if it is more convenient for you to work on your own servers, and you do not have specialists with the necessary qualifications, you can use our services. You can contact us any time you have questions. The cost of an hour of work of our specialist to troubleshoot your equipment is 2400 RUB. Before starting work, we will estimate the time it will take to solve the problem, and we will coordinate the calculated cost with you. We provide support for telephony systems based on IP PBX Asterisk, running on Linux operating systems. For our specialists to connect, it is necessary to provide remote access via SSH with system administrator rights. Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation). Full list of current prices FEEDBACK FROM OUR CLIENTS chevron_left Since 2008, we had been using the boxed version of Oktell, paying about 0.5 million rubles for 55 licenses and updates. And after we started using DEX, we completely abandoned Oktell, despite the investments that had been made. And we never regretted it. Aleksandr Noda CEO "SVOI" Agency We have been cooperating with SURVEYSTUDIO for over 12 years. With the help of the data collection services created by the company, we have interviewed more than 20 million respondents. In our opinion, this service is one of the most convenient and reliable not only in Russia, but in the world. We tested dozens of services before starting our cooperation. We settled on SURVEYSTUDIO and have never regretted our decision. I would particularly like to note their professionalism, an individual approach to solving problems and customer orientation. You can contact the company's employees at any time of the day, and you can be sure that they will help you and solve your problems. This is an example of the type of cooperation, where partners enrich each other with their knowledge and ideas, and create the most effective tools for the entire market. In addition to the data collection service, the company has another flagship product, the auto dialer system - DEX. The quality and convenience of this system is evidenced by the fact that most of the call centers in our country use it. In fact, SURVEYSTUDIO have created a unified survey infrastructure system, which is very convenient to use for both customers and contractors. The company's products are constantly evolving, taking into account the changing realities of the market and technology. Shezhana Evseeva Development director of a partner network VCIOM IPSOS We would like to express our sincere gratitude to the SURVEYSTUDIO team, which is a leader in the development of survey software. With their support, complex technical challenges have been achieved, resulting in quick and effective solutions, which is truly impressive work. We would like to especially note the work of each team member who is always ready to help us, regardless of the time or situation. Their professionalism, expertise and attention to detail during our cooperation amazes us. The SURVEYSTUDIO team is a reliable partner and we look forward to continuing our cooperation in the future. Svetlana Tokareva Director of Call Centers Department Ipsos We have been cooperating with SURVEYSTUDIO for more than a year, and after all this time I can speak only positively about the service. First of all, I would like to note the high quality and prompt feedback of Support on any issues, requests and suggestions, as well as the continuous development of the service. Over the past 5 years, SURVEYSTUDIO has made a big leap in terms of the functionality of its platform. Their team regularly presents innovations and updates. It is especially pleasant when such updates echo the wishes expressed earlier. Many thanks to the programmers involved in this development - a lot of useful features have recently appeared. We are glad to continue our cooperation! Valentin Gonchar Head of data processing group NAFI The marketing research department of SKB Kontur has been using the capabilities of SURVEYSTUDIO since 2013. We program questionnaires using this service for both telephone and online surveys. We also use the convenient questionnaire configuration with external online panels. SURVEYSTUDIO allows you to set up almost any kind of transition and display logic for questions and answers; you can adjust the design of the questionnaires; add operators and other users with different rights (relevant for telephone surveys); create individual links for respondents. The service has convenient tools for working with contact lists. Getting started with SURVEYSTUDIO is easy: it is intuitive even for a person without programming or scripting skills. A lot of the functionality is implemented through button actions. Of course, for advanced users, everything is possible with scripts. Sometimes we use the service's knowledge base, in which you can find clear instructions on how to implement a particular task. I admire not only the functionality of SURVEYSTUDIO, but also the responsiveness of their technical support. Technical support promptly answers all questions, always suggests the best solution for a given issue. We are pleasantly surprised by their tact, politeness and clarity of answers. The SURVEYSTUDIO team are cool, understanding and adequate professionals. In my opinion, this is the best domestic service for the programming of surveys. Sergei Lovygin Lead Marketing Research Specialist SKB Kontur I want to say a big thank you to the SURVEYSTUDIO team for quick, high-quality work, and responsive customer service. We have already carried out several collaborative projects, and we hope to continue our cooperation. Andrey Ermolaev Research Director Human Nature SURVEYSTUDIO is the most reliable and convenient solution provider on the market for CATI marketing surveys. Most of our contractors, and we ourselves, use the DEX autodialer system for our calls. Many contractors simply refuse to conduct complex telephone surveys without the use of SURVEYSTUDIO. DEX also reduces the load on our own supervisors by several times. We really like the video conference meetings with clients that are held by the company. Moreover, we like the solutions that appear after these meetings, they greatly simplify our lives. As a streamer, I can only support such openness and speed of implementation of the functionality that clients need. Many thanks to the entire customer support team for the very accurate and always correct answers to our questions. And special thanks for the help and the gigantic work on setting up channels with phone number hashing, which made it possible to conduct a survey and maintain the confidentiality of our customer contact lists. Mikhail Gorbunov Head of Programming Quantitative Research Department MAGRAM MARKET RESEARCH We thank the entire SURVEYSTUDIO team for our fruitful cooperation since 2017. We appreciate your high level of professionalism, readiness to help and solve problems of any complexity. We especially want to note the promptness of your technical support and the quality of the additional features required for our research. Special thanks for making working with Personal Accounts more convenient and fast. We are always happy to contact you and look forward to a long and reliable partnership! Fedor Oparin Project coordinator Ifors IOM "Qualitas" Perhaps the best software for conducting telephone surveys. The DEX auto dialer system allows you to work directly with SURVEYSTUDIO, as well as with any other platform for conducting surveys, links, and so on. In SURVEYSTUDIO it is possible to program a questionnaire of any complexity, new functions and variables are constantly added. DEX allows you to configure many settings, as well as set up various dialing modes. New features can be added upon request. The programming team is constantly improving the service, new features are added and current functionality is modified, the interface is becoming even clearer and more convenient. Upon request, an analysis of the operation of telephone exchanges is sent by email daily, which allows you to quickly track problems with a telecom operator and draw conclusions about reachability. Separately, I would like to note the work of technical support and the availability of a knowledge base, where you can find answers to questions of interest. You can always contact them with problems or questions by email. They will always help and advise, both on problems that require a prompt solution, and on the simplest, possibly “silly” questions from users. Julia Dedova Call center manager IOM "Qualitas" We are glad that we discovered SURVEYSTUDIO. The wide possibilities of the system allow you to program a questionnaire of any complexity, which is very important to us. Many thanks to technical support for their work. This is definitely your strong point. Elena Filimovich Head of processing department MASMI Since 2008, we had been using the boxed version of Oktell, paying about 0.5 million rubles for 55 licenses and updates. And after we started using DEX, we completely abandoned Oktell, despite the investments that had been made. And we never regretted it. Aleksandr Noda CEO "SVOI" Agency We have been cooperating with SURVEYSTUDIO for over 12 years. With the help of the data collection services created by the company, we have interviewed more than 20 million respondents. In our opinion, this service is one of the most convenient and reliable not only in Russia, but in the world. We tested dozens of services before starting our cooperation. We settled on SURVEYSTUDIO and have never regretted our decision. I would particularly like to note their professionalism, an individual approach to solving problems and customer orientation. You can contact the company's employees at any time of the day, and you can be sure that they will help you and solve your problems. This is an example of the type of cooperation, where partners enrich each other with their knowledge and ideas, and create the most effective tools for the entire market. In addition to the data collection service, the company has another flagship product, the auto dialer system - DEX. The quality and convenience of this system is evidenced by the fact that most of the call centers in our country use it. In fact, SURVEYSTUDIO have created a unified survey infrastructure system, which is very convenient to use for both customers and contractors. The company's products are constantly evolving, taking into account the changing realities of the market and technology. Shezhana Evseeva Development director of a partner network VCIOM IPSOS We would like to express our sincere gratitude to the SURVEYSTUDIO team, which is a leader in the development of survey software. With their support, complex technical challenges have been achieved, resulting in quick and effective solutions, which is truly impressive work. We would like to especially note the work of each team member who is always ready to help us, regardless of the time or situation. Their professionalism, expertise and attention to detail during our cooperation amazes us. The SURVEYSTUDIO team is a reliable partner and we look forward to continuing our cooperation in the future. Svetlana Tokareva Director of Call Centers Department Ipsos We have been cooperating with SURVEYSTUDIO for more than a year, and after all this time I can speak only positively about the service. First of all, I would like to note the high quality and prompt feedback of Support on any issues, requests and suggestions, as well as the continuous development of the service. Over the past 5 years, SURVEYSTUDIO has made a big leap in terms of the functionality of its platform. Their team regularly presents innovations and updates. It is especially pleasant when such updates echo the wishes expressed earlier. Many thanks to the programmers involved in this development - a lot of useful features have recently appeared. We are glad to continue our cooperation! Valentin Gonchar Head of data processing group NAFI The marketing research department of SKB Kontur has been using the capabilities of SURVEYSTUDIO since 2013. We program questionnaires using this service for both telephone and online surveys. We also use the convenient questionnaire configuration with external online panels. SURVEYSTUDIO allows you to set up almost any kind of transition and display logic for questions and answers; you can adjust the design of the questionnaires; add operators and other users with different rights (relevant for telephone surveys); create individual links for respondents. The service has convenient tools for working with contact lists. Getting started with SURVEYSTUDIO is easy: it is intuitive even for a person without programming or scripting skills. A lot of the functionality is implemented through button actions. Of course, for advanced users, everything is possible with scripts. Sometimes we use the service's knowledge base, in which you can find clear instructions on how to implement a particular task. I admire not only the functionality of SURVEYSTUDIO, but also the responsiveness of their technical support. Technical support promptly answers all questions, always suggests the best solution for a given issue. We are pleasantly surprised by their tact, politeness and clarity of answers. The SURVEYSTUDIO team are cool, understanding and adequate professionals. In my opinion, this is the best domestic service for the programming of surveys. Sergei Lovygin Lead Marketing Research Specialist SKB Kontur I want to say a big thank you to the SURVEYSTUDIO team for quick, high-quality work, and responsive customer service. We have already carried out several collaborative projects, and we hope to continue our cooperation. Andrey Ermolaev Research Director Human Nature SURVEYSTUDIO is the most reliable and convenient solution provider on the market for CATI marketing surveys. Most of our contractors, and we ourselves, use the DEX autodialer system for our calls. Many contractors simply refuse to conduct complex telephone surveys without the use of SURVEYSTUDIO. DEX also reduces the load on our own supervisors by several times. We really like the video conference meetings with clients that are held by the company. Moreover, we like the solutions that appear after these meetings, they greatly simplify our lives. As a streamer, I can only support such openness and speed of implementation of the functionality that clients need. Many thanks to the entire customer support team for the very accurate and always correct answers to our questions. And special thanks for the help and the gigantic work on setting up channels with phone number hashing, which made it possible to conduct a survey and maintain the confidentiality of our customer contact lists. Mikhail Gorbunov Head of Programming Quantitative Research Department MAGRAM MARKET RESEARCH We thank the entire SURVEYSTUDIO team for our fruitful cooperation since 2017. We appreciate your high level of professionalism, readiness to help and solve problems of any complexity. We especially want to note the promptness of your technical support and the quality of the additional features required for our research. Special thanks for making working with Personal Accounts more convenient and fast. We are always happy to contact you and look forward to a long and reliable partnership! Fedor Oparin Project coordinator Ifors IOM "Qualitas" Perhaps the best software for conducting telephone surveys. The DEX auto dialer system allows you to work directly with SURVEYSTUDIO, as well as with any other platform for conducting surveys, links, and so on. In SURVEYSTUDIO it is possible to program a questionnaire of any complexity, new functions and variables are constantly added. DEX allows you to configure many settings, as well as set up various dialing modes. New features can be added upon request. The programming team is constantly improving the service, new features are added and current functionality is modified, the interface is becoming even clearer and more convenient. Upon request, an analysis of the operation of telephone exchanges is sent by email daily, which allows you to quickly track problems with a telecom operator and draw conclusions about reachability. Separately, I would like to note the work of technical support and the availability of a knowledge base, where you can find answers to questions of interest. You can always contact them with problems or questions by email. They will always help and advise, both on problems that require a prompt solution, and on the simplest, possibly “silly” questions from users. Julia Dedova Call center manager IOM "Qualitas" We are glad that we discovered SURVEYSTUDIO. The wide possibilities of the system allow you to program a questionnaire of any complexity, which is very important to us. Many thanks to technical support for their work. This is definitely your strong point. Elena Filimovich Head of processing department MASMI Since 2008, we had been using the boxed version of Oktell, paying about 0.5 million rubles for 55 licenses and updates. And after we started using DEX, we completely abandoned Oktell, despite the investments that had been made. And we never regretted it. 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