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TURN LAYTIME CLAIMS INTO YOUR COMPETITIVE ADVANTAGE



ClaimsHub is a specialist laytime claims management solution that helps ship
operators to forecast and process claims more accurately and efficiently.

 * Use accurate data to reduce expensive mistakes
 * Increase your team’s productivity, focus, and scalability
 * Remove manual, complex claims processes




ARE YOUR OPERATORS FACING THESE DEMURRAGE CHALLENGES?


EXPENSIVE MISTAKES

 * Missing or inaccurate data, such as timebars
 * Poor SOF data
 * Misinterpretation of terms
 * Slipped negotiations
 * Clerical errors


DATA FRAGMENTATION

 * Inaccessible demurrage metrics and counterparty analysis
 * Commercial insights remain in the heads of operators
 * Negative P&L impact from missing data and poor forecasting


FOCUS AND PRODUCTIVITY

 * Revenue-generating work interrupted by repetitive laytime claims tasks
 * Increase in claims volume or losing headcount creates unmanageable backlog
 * Laytime talent shortages


THE LARGEST SOF PROCESSER IN THE WORLD



Includes typical functionalities of a laytime calculator

Everything is digitised and connected, from CPs to SOFs


Includes version control and detailed comparators


Embedded data-driven and AI validation checks


Reporting and insights for accurate forecasting



CLAIMSHUB PLATFORM

 * 
 * 

 * Compare view with counter claim
   
   This view shows a comparison between Version 2 of the claim and a counter
   claim.
   
   The highlighted row for 'Not to count' on the right-hand side of the
   comparison highlights in the document the specific details of the counter
   claim.

 * 
 * 

 * Detailed laytime view
   
   This is a laytime table that gives the details of all laytime activities. You
   can add remarks and attachments in the right-hand panel. You can see that a
   remark has been added to Version 4 of this claim and that the remark includes
   an upload of the Agent SOF (Statement of Facts). You can also switch to a
   historical version (in the drop-down of the navigation bar).

 * 
 * 

 * Compare view
   
   This screen shows the Compare View. This shows a comparison between laytime
   events in Version 1 and Version 2 of the claim.
   
   The highlighted row for 'inward passage' on the left-hand side of the
   comparison surfaces a map view in the validation tab on the right-hand side.
   This map shows where the ship was when the events were recorded as having
   taken place.

 * 
 * 

 * SOF adjuster view
   
   This is a digitised version of the SOF. This view provides the user with the
   ability to add time allocations and %'s to SOF items to adjust the claim.

 * 
 * 

 * Claim returned for review
   
   Here is a confirmation of all the ports in the claims and any remarks added
   to each one. In this example, the user requests that the Master SOF is used
   and that SOF is attached to the remark.


CLAIMSHUB’S REPORTING

 * 
 * 

 * Overview example 1
   
   Graphical representations allow the user to quickly get an overview of the
   status of their claims.
   
   Toggles allow the user to switch between views of outstanding demurrage and
   despatch totals.

 * 
 * 

 * Overview example 2
   
   Graphical representations allow the user to quickly get an overview of the
   status of their claims.
   
   Toggles allow the user to switch between views of outstanding demurrage and
   despatch totals.

 * 
 * 

 * Elastic search
   
   Elastic search provides the quickest way for a user to surface key data based
   on search criteria.
   
   Queries can be concatenated to allow more granular results to be returned to
   the table view.
   
   Results can be drilled down to provide further insights into the nature and
   composition of the claim.

 * 
 * 

 * Graph filter and toggle
   
   In the overview tab, the graph filter allows the user to quickly toggle
   between statuses and customers.
   
   The filters affect the results displayed in the table..

 * 
 * 

 * Advanced filters
   
   A bank of advanced filters allows users to drill down into any field of the
   data displayed in the table.
   
   These banks of filters can be useful for locating records where the user does
   not have a specific entry in mind, or where the user would like to compare a
   larger amount of data.

 * 
 * 

 * Favourites
   
   The favourite functionality allows a user to save a search query with a
   chosen name and to recall that query quickly when required.
   
   Saved queries can be both recalled as well as removed.

 * 
 * 

 * Remarks
   
   To allow users to track progress on a claim we have expanded the remarks
   functionality to allow both customers and internal teams to add remarks to a
   claim.
   
   These can be expanded and added to by selecting the remarks entry on an
   individual claim.
   
   Remarks are recorded at a claim level only.

 * 
 * 

 * Aging days
   
   A way of segmenting data based on trade desk and claim age.

 * 
 * 

 * Trade desks
   
   This process status report allows users to track outstanding claims by trade
   desk and also over time. This gives our users visibility on which
   segmentation requires attention to increase cash flow.

 * 
 * 

 * Commodity
   
   Data segmented by commodity with the ability to track by status and net
   outstanding.


REQUEST DEMO


PLATFORM


CLAIMSHUB DIGITALISES, VALIDATES AND STANDARDISES CLAIMS

DIGITISES ALL YOUR DEMURRAGE DOCUMENTS

CHECKS FOR DATA COMPLETENESS

ANALYSES THE CLAIM AND DOES VALIDATION CHECKS

GIVES FULLY-WORKED LAYTIME STATEMENTS FOR YOUR REVIEW

VERSION CONTROL AND VARIANCE HIGHLIGHTING

STORES ALL DEMURRAGE DOCUMENTS

FULL REPORTING SUITE FOR INSIGHT AND INFORMATION

FASTER, ACCURATE, DEFENSIBLE DEMURRAGE CLAIMS


WHAT’S THE IMPACT?

CONTROL

Approve or adjust claims, compare versions, retail control



ACCURACY

Reduce errors and risk to avoid impacting your bottom line

CONFIDENTIALITY

Process and manage documents on a need-to-know basis



TRANSPARENCY

Laytime reporting,
SLA alerts

LEARNING

Shorter learning curve – learn from mistakes more efficiently



PROCESS VELOCITY

Increased speed through prompts and triggers


WHAT DO CUSTOMERS SAY?

Here’s what our customers have to say about ClaimsHub.

Comments are from a survey that guaranteed anonymity.

“Thanks for the super quick turnaround and making us look good for our new
customer.”

Shipper

“Turnaround time is super quick, and also appreciate the expertise. I get the
laytime settled faster than get the docs paid for the same vessel.”

Shipper

“Your keeping track has tremendously reduced my time required with laytime,
which in turn has allowed me to ALMOST catch up.”

Shipper

“Using ClaimsHub saves us at least 5%, on average.”

Trader

“The team are great. Quick, helpful and thorough.”

Trader

“Customers are happier because the process is smoother.”

Shipper

“It has absolutely made a positive impact on the P&L.”

Charterer

“Saves up to 20% of my FTE’s time. We have more time to focus on other things.”

Shipper

“We couldn’t be happier with ClaimsHub. The turnaround is fantastic.”

Charterer

REPORT


NAVIGATING NEW FINANCIAL SEAS

How to deploy digital solutions to maximise profit and reduce risk

Shipping companies are increasingly turning to digital solutions to optimise
different aspects of a voyage and CFOs have become more involved in making
decisions to support digital transformation.

The value of these solutions might be clear to one working in the operational
department, but for the finance team, the benefits may be less clear-cut.

Marcura’s report showcases how digitalising different aspects of a voyage can
generate substantial financial gains, helping financial leaders steer their way
through the complex maritime digital solutions landscape.


Read now [no sign-up needed]



LATEST NEWS

MARCURA GROUP ANNOUNCES STRATEGIC LEADERSHIP TRANSITION

Marcura is pleased to announce the successful completion of a significant
leadership handover. Jens Lorens Poulsen has moved from his position as Group
CEO to assume the role of Chair of the Board. Henrik Hyldahn, previously the CEO
of ShipServ, a leading maritime online procurement platform recently acquired by
Marcura, has transitioned to the position of Group CEO.

Read more


HARNESSING DATA TO ENHANCE MARITIME OPERATIONS: THE CRITICAL ROLE OF PRICING
RISK

In the dynamic world of commercial shipping, understanding risk is crucial for
strategic decision-making, especially in relation to optimising freight pricing.
The use of tools like PortLog has become essential for ship owners and operators
looking to reduce the discrepancy between the estimated versus the actual P&L of
a voyage.

Read more


UNLOCKING DIGITAL HORIZONS IN MARITIME

An insightful exploration of the digital era’s challenges and opportunities,
especially in light of Generation Z’s entrance into the workforce. Sigrid Teig,
Director of Strategic Customer Partnerships at Marcura, offered her unique
perspectives at the “Making Data Actionable” session on the opening day of
Geneva Dry 2024. 

Read more

More news


PART OF THE MARCURA GROUP


800+

Customers


60-STRONG

Compliance team


$12BN

Payments made per year


1000+

Global team members


2001

Established

About

ClaimsHub is a business unit under The Marcura Group.



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Copyright © 2024 Marcura Equities Ltd

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