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Back to Help Centre Homepage
Help for Sellers Help for Buyers Online safety and FAQs Owners & Members
Welcome, how can we help?
How can we help?


HELP FOR SELLERS

HELP FOR BUYERS

ONLINE SAFETY AND FAQS



OWNERS & MEMBERS


QUICK LINKS


HELP FOR SELLERS

 * How to negotiate with buyers
 * How to sell your car remotely
 * Safe selling during COVID-19
 * carsales Price Indicators FAQs
 * Government Charges
 * Selling a car under finance

 * What should I know before selling my car?
 * Do I need a roadworthy certificate to sell my car?
 * How should I price my car?
 * What types of ads are available on carsales?

 * ★ I've logged in but I can't see my ads?
 * What is an ad rating?
 * I can’t find my car when advertising on carsales
 * How do I add my VIN to my ad?
 * Ways to sell with carsales
 * Where can I find the build and compliance plates on my car?

 * How to check your Ad Performance
 * Ways to improve your carsales ad performance

 * What is a Car History Snapshot? (For Sellers)
 * Instant Offer Inspection Regions
 * How to extend Privacy Protect on your ad
 * What is Privacy Protect?
 * What is PriceAssist?
 * How can I upgrade my ad?

 * How can I upload a video?
 * How do I edit the price?
 * How can I reorder the photos in my ad?
 * I’ve sold my car. What do I do next?
 * How do I remove my ad?
 * How do I temporarily remove or pause my ad?

 * How do I prepare my car for sale?
 * What should I expect from a buyer inspecting my car?
 * Am I getting the best price for my car?
 * How to prepare when meeting buyers
 * Safety tips for sellers

See all 56 articles


HELP FOR BUYERS

 * ★ What do I do if a seller seems suspicious?
 * ★ What can I do if the seller doesn't respond?
 * What to do on a test drive
 * How do I inspect a used car for sale?
 * What should I do if an ad doesn’t seem quite right?
 * How do I contact a seller?

 * How do I check the history of a car?
 * About email and notification alert preferences
 * How do I save a search?
 * Saving cars and viewing your 'Saved Cars' list
 * How do I delete a saved search or saved car?

 * Imperfection photos on used cars
 * What is carsales Approved?
 * carsales SELECT FAQ
 * How to verify a vehicle's odometer reading
 * Stolen Vehicles
 * Should I purchase a RedBook Inspection?

 * I’ve bought a car. What do I do next?
 * Inspections & Test Driving
 * Negotiation & Closing the Deal
 * Safe buying during COVID-19
 * Buying a car interstate
 * carsales Price Indicators FAQs

See all 30 articles


ONLINE SAFETY AND FAQS

 * Dealer reviews now on carsales
 * My account is missing my ad/saved cars, I logged-in using the Apple option
 * I'm overseas - why am I having issues on carsales?
 * Instant Offer – FAQs
 * Helpful car care and maintenance tips
 * What are the regulations governing L and P plate drivers?

 * ★ PayProtect outside carsales network
 * ★ Suspicious SMS from a buyer
 * ★ Phishing Scams: How to tell if an email or SMS is really from carsales
 * Anti-social contact from a buyer or seller
 * Registration Plate Blurring
 * Safety tips for sellers

See all 23 articles


OWNERS & MEMBERS

 * How do I add my car to the carsales Garage?
 * What is carsales for Owners?

 * How to change a tyre and check tyre pressure
 * How often should I service my car?
 * Helpful tips for tax time
 * Car washing tips

 * How do I deactivate or delete my account?
 * How to become a carsales member
 * How to download the carsales app
 * How can I change the email on my account?
 * I forgot my password. What can I do?
 * How do I change my password?

See all 16 articles


SUGGESTED ARTICLES


 * I'VE LOGGED IN BUT I CAN'T SEE MY ADS?
   
   If you’ve signed in to your carsales account and can't see your ads or
   messages, you may be signed in to a different account. Please try the
   follow...
   Read more


 * WHAT DO I DO IF A SELLER SEEMS SUSPICIOUS?
   
   If a seller cannot speak with you over the phone or let you inspect the car
   before purchase and the deal seems too good to be true, then it probabl...
   Read more


 * WHAT CAN I DO IF THE SELLER DOESN'T RESPOND?
   
   You’ve seen the car of your dreams, but the owner isn’t replying to your
   enquiry... what next? We live in a very connected world, but sometimes tha...
   Read more


 * PAYPROTECT OUTSIDE CARSALES NETWORK
   
   We are aware that scammers offer "carsales PayProtect" as a payment method
   through other car classifieds sites. These "sellers" often state they ar...
   Read more


 * SUSPICIOUS SMS FROM A BUYER
   
   If you have received some suspicious SMS messages from a buyer who is pushy,
   yet cannot meet or speak with you over the phone and insists you send...
   Read more


 * PHISHING SCAMS: HOW TO TELL IF AN EMAIL OR SMS IS REALLY FROM CARSALES
   
   Have you received an email or SMS message claiming to be from carsales that
   doesn’t look quite right? We are currently aware of several phishing sc...
   Read more

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