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Text Content

BASKET

Three.


 

 
< Back to Basket

What is the Refundable security charge for?

As part of our credit check process we'll need to verify your card and billing
address by charging a verification fee.

We will refund this back to you on your first bill.

 

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< Change device or plan
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YOUR BASKET

Just so you know, your basket will reset in 30 minutes, at 7:07

Upfront Monthly


SIM ONLY PLAN

100GB data
Unlimited minutes
Unlimited texts
24 month advanced plan
See full plan details

£12

INCLUDES

5G Ready at no extra cost
Personal Hotspot
Go Roam Around the World


ESTIMATED DELIVERY: TUE 17 MAY
1ST CLASS BY ROYAL MAIL. YOU WON'T NEED TO SIGN FOR THIS.

FREE


--------------------------------------------------------------------------------

 


TOTAL


Monthly


£12

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*Monthly Charge includes £5 monthly discount for paying by a recurring method,
such as direct debit. Each April, your Monthly Charge will increase by 4.5%.
Daily roaming charge of £2 applies to unlock your UK allowances in Go Roam in
Europe destinations, and £5 in Go Roam Around the World. Excludes Republic of
Ireland and Isle of Man. Fair use policies apply. See three.co.uk/go-roam.


DIAL UP
YOUR DATA

Want endless data? Go Unlimited for £4 extra a month. 24 month plan.

Switch to Unlimited SIM


WANT TO COME BACK TO THIS LATER?

Email this basket to yourself

Your email address Oops, that email address doesn't look right. Send email


GREAT

We've emailed you a copy of your basket.

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Credit checking and other important information about your order

We need to do a credit check before we can complete your order. For this, we'll
require a bit of extra information, such as your current employment and direct
debit details, plus your address history for the last three years.

In order to process your application, we'll supply your personal information to
credit reference agencies (CRAs) and they'll give us information about you, such
as about your financial history. We do this to assess creditworthiness and
product suitability, check your identity, manage your account, trace and recover
debts and prevent criminal activity. We'll also continue to exchange information
about you with CRAs on an ongoing basis, including about your settled accounts
and any debts not fully repaid on time. CRAs will share your information with
other organisations.

A full explanation of how we'll use your information is in the Privacy Notice
contained in Section 13 of our Terms for Three Services. The identities of the
CRAs, and the ways in which they use and share personal information, are also
explained in more detail in the Credit Reference Agency Information Notice
published by each of the CRAs – clicking on any of the following links will take
you to the same document:

Experian: www.experian.co.uk/crain

Equifax: www.equifax.co.uk/crain

Callcredit: www.callcredit.co.uk/crain

If false or inaccurate information is provided and fraud is identified, details
will also be passed to fraud prevention agencies to prevent fraud and money
laundering.

Please note that you'll also need a debit or credit card with sufficient funds
to cover any payment required today.

SIM Plan price includes £5 monthly discount for paying by a recurring method,
such as direct debit. Each April, your Monthly Charge will increase by 4.5%.

Delivery

NEXT-DAY DELIVERY

We offer next working day courier delivery on all phones, tablets and broadband
devices ordered before 20:00. Orders placed after 20:00 will be delivered in 2
working days. Deliveries take place between 08:00 and 18:00 but we don’t deliver
on weekends or bank holidays.

SIMs

These are delivered in 3-5 working days.

Pre-orders

If you’ve pre-ordered a device you may have to wait slightly longer for your
delivery, but we’ll give you an estimated date when you place your pre-order.
You’ll find more delivery info on our About Delivery page.

Returns

RETURNS PERIOD.

You can return any new and unused device or accessory bought online for an
exchange or refund within 14 days of purchase by contacting our returns team on
0333 300 0333. If you change your mind and wish to exchange your Device for a
different make or model, a charge will be applied as set out in our Price Guide.
If you've purchased an accessory separately from: accessories.three.co.uk a
different returns policy applies. You can find out more here:
https://accessories.three.co.uk/help/returns

Please make sure you keep your Delivery Note and any collection receipts (for
orders picked up from one of our 3Stores) as you will need these. For more
information, including what we mean by 'new' and 'used' and any possible charges
in our full refund policy.

No surprise data bills

WHAT TO EXPECT ON YOUR FIRST BILL.

We'll set up your first bill within 9 days of creating your account and send you
a notification once it's ready. Your bill will include details of when your
payment is due.

Three Insurance


THREE INSURANCE


Get a repair or next business day replacement if something happens to your phone
or tablet. Simply choose the type of cover you need.





What's covered? Damage Cover Full Cover

Cracked screens

Port and speaker damage

Damage due to fire, explosion, implosion, and overvoltage

Damage caused by a third-party (eg. children, animals, and other persons)

Water and moisture damage

Battery performance below 50% of its original performance

Extended warranty after manufacturer warranty ends

Accessories up to £300 (included with or purchased at the same time as the
device)

Theft or loss (where a police report has been filed)

Pickpocketing

Damage already covered by manufacturer warranty or seller guarantees

Minor cosmetic damage

Intentional damage

Personal data on the device

Software applied to the device that isn't necessary for its operation (for
example, apps)

Theft or loss as a result of the device being intentionally left unattended in
plain sight or intentionally left unlocked in vehicles, public premises, or
public places.


CHOICE OF WORLDWIDE REPLACEMENT AND REPAIR OPTIONS*



NEXT BUSINESS DAY AND SAME-DAY REPLACEMENT


Claim before 8.30pm on weekdays, or 2.30pm on Saturdays and your replacement
device will be with you the next business day. If you're in London, you can
receive your replacement device the same business day if you make your claim
before 12.00pm.





CONVENIENT, QUICK REPAIRS


You have a choice of up to 3 convenient repair options:
• 48-hour** repair by post anywhere in the United Kingdom or European Union***
• Local repair in any of our authorised shops or at a repairer chosen by you in
any worldwide destination
• Mobile repair, where a technician comes to your address and carries out a
screen repair in 30 minutes. Available for Android devices in the Greater London
area, excluding central London.




WORLDWIDE COVER


Whether you're home or away, you'll always be covered by our device repair and
replacement services. If you make a claim before 2.30pm UK time, you'll get a
next-business-day replacement to a local address in the UK, EU or USA****. If
you opt for a repair option, you can go to one of the local repair stores and
we'll reimburse you afterwards.




UNLIMITED SCREEN-ONLY REPAIRS


Cracks happen, so it's good to know you get unlimited screen-only repairs with
both our policies. All for just a £25 excess fee. Other claim types are limited
to 2 claims in a 12-month period.

Please read Insurance Product Information Document for further information on
the product; or to review your demands and needs and find out how to make a
complaint. The document contains information for Damage Cover and Full Cover,
please ensure you read the section of the document relevant to your selected
cover option.

*Full Three Insurance terms and conditions and claim excess fee apply.
**excluding weekends, United Kingdom public holidays and Lithuanian public
holidays. Remote areas may take additional time.
***excluding Italy and Greece (due to local legislation)
****excluding relevant public holidays. Remote areas may take additional time.



This insurance is mediated by SquareTrade Limited, which is authorised and
regulated by the FCA (No. 538538) in the United Kingdom. Registered office: 5
Golden Square, London, W1F 9BS, United Kingdom. The insurer is Starr
International (Europe) Limited, the underwriter of this policy, whose registered
office address is at 30 Fenchurch Avenue, London EC3M 5AD, United Kingdom.
Company number 9654797. Starr International (Europe) Limited is authorised by
the Prudential Regulation Authority (“PRA”) and regulated by the Financial
Conduct Authority (“FCA”) and the PRA To check the FCA and PRA registrations,
see http://www.fca.org.uk/register or call +44 20 7066 1000.

Continue to checkout
Terms and conditions

You can read our full terms and conditions here but here are a few of the most
important points you'll be agreeing to when you tick this box:
Each April, your Monthly Charge will increase by 4.5%.
Your monthly price includes a £5 monthly discount for paying by direct debit.
Your plan is made up of a number of 'units'. A unit entitles you to either one
minute of calls, one text or one megabyte of data. On the back of your bill,
you'll see the exact value of each unit within your standard allowances.
You will be charged for additional services you use outside of what is included
with your allowance. These charges are set out in our Price Guide.
We may increase charges for standard Three services that you use once you've
used up your units. If we think these changes are likely to be of material
detriment to you, we'll give you notice of this, and you may be able to cancel
your contract. We may also increase or introduce new charges for additional
services or add-ons. We'll publish any changes on our website. You won't be able
to end your agreement with us in these circumstances.
If you change your mind and want to return or exchange your device, please call
us on 0333 300 0330 (standard charges apply) within 14 days from delivery of
your new SIM and/or device. If you wish to exchange your device for a different
make or model, a charge of £12.99 will apply. If you incur any charges (for
example, call charges) during these 14 days you will be charged for those
services and for any reduction in value of your device. You must not install
“Find My iPhone” on your Apple device during the returns or exchanges period. If
you do, and you fail to remove it before returning your device to us, we will
reduce your refund or apply a charge to your Three account by an amount of up to
£200. See our Returns and Exchange Policy for more details.
If you decide you want to cancel your agreement after 14 days and before the end
of the minimum term of your contract, you'll need to pay a cancellation fee
(your remaining total monthly charges during the minimum term of your contract
minus 3% or 10% for upgrades).
We can cancel your agreement in some circumstances for example when you don't
pay your bills on time or where we reasonably believe you haven't complied with
certain terms of your agreement.

Back to Your details.
Returns policy.

If you aren't happy with your item, you can return your device and original
boxed accessories, including any additional free promotional items you may have
received with your order, along with your proof of purchase, within 14 days. If
you change your mind and wish to exchange your Device for a different make or
model, a charge will be applied as set out in our Price Guide.
In order to be eligible to return your device under the returns policy you must
not have used it to make or receive calls, texts or browse the internet.
Similarly, if your device has been damaged since you received it, this guarantee
will not cover you.
This does not affect your statutory rights.

Back to Your details.
Welcome to our code of practice

Here you'll find general information about us, the services we offer and how to
get in touch with us. In this code of practice we tell you about your rights as
a UK mobile customer as well as your responsibilities when joining us. And we
explain our commitment to you as a customer.
We always strive to deliver the highest standards of service possible. Apart
from anything else, it simply makes good business sense. So one of the main
reasons for publishing this code is to assure you of our good intentions and
explain clearly what you can expect from us. There's another reason, too.
Legally, we have to provide certain information to meet the requirements of the
communications regulator, Ofcom.
We hope that we've made this code as clear as possible. If not just get in touch
and we'll be happy to run through things. This code of practice is available on
our website, three.co.uk, and on request by contacting customer services. Copies
are available in some alternative formats.
We also produce supplementary codes on specific services and other mobile
issues; if you want a copy of our codes or more general information please visit
our website.
Who we are and what we offer
Three is the trading name for Hutchison 3G UK Limited. We are a UK mobile
network operator; our head office is in Maidenhead. We provide 3G (third
generation) mobile communications, incorporating mobile internet, voice, video
and text services.
Our commitment to you
Customer Services
We want to give customers a great service so we are always looking for ways to
improve. However, if you feel we are not achieving this, please contact us. We
want to deliver a service that you use, enjoy and value. That's why we provide
clear, concise answers to questions, publish information that is relevant and
easy to understand at three.co.uk, respond quickly as possible to complaints and
put you in control of your account with My3 account.
Contacting us couldn't be simpler. You can get in touch with us via email,
phone, or send us a letter. If you'd prefer to talk face to face, why not visit
one of our stores?
Online
You'll find lots of useful information about Three and our services at
three.co.uk
By email
You can email us by completing the web form at www.three.co.uk/emailus
By phone - Pay Monthly
In the UK, you can call free from your Three mobile on 333. You can also get in
touch from abroad by calling +44 7782 333 333 - calls are charged at the current
roaming rate.
By phone - PAYG
In the UK, if you can call free from your Three mobile on 444. You can also get
in touch from abroad by calling +44 7782 333 444 - calls are charged at the
current roaming rate.
By phone - Mobile Broadband
In the UK, you can call free from your Three mobile on 500. You can also get in
touch from abroad by calling +44 7782 333 500 - calls are charged at the current
roaming rate.
By phone - Business customers
In the UK, you can call free from your Three mobile on 337. You can also get in
touch from abroad by calling +44 7782 333 337 - calls are charged at the current
roaming rate.
By phone from a non-Three mobile
Dial 0843 373 3333 (calls are charged at your standard rate).
By post
Three Customer Services
Hutchison 3G UK Ltd
PO Box No. 333
GLASGOW
G2 9AG

At the moment we're having a few problems with our systems which means it's
taking us longer than normal to answer your letters.
Once we've received your letter, we'll now contact you: - Within 10 working days
to let you know we've received it. - Within 20 working days to answer your issue
Ways to join Three
Price plans & ways to pay
We aim to be highly competitive when it comes to our rates. Our prices vary
depending on the plan you choose. The most up-to-date prices on our products and
services are always available on our website and through Three stores and
authorised retailers.
Pay Monthly price plans usually have a minimum contract term, for example 18
months. If you are on a Pay Monthly plan you will have committed to remain
connected to Three until the term has been completed. At Three we have the right
to stop your service if you fail to pay money owed or breach our Terms and
Conditions.
Some Pay Monthly plans are 'SIM only' and you can terminate your SIM only
contract at any time by giving us one month's notice.
If you're on a Pay Monthly contract, we bill you for the services you use on a
monthly basis. Every month we send you either an electronic bill or a paper bill
in the post. Your bill can be either a fully itemised bill or a summary
statement. If you have opted for a paper bill and you want a fully itemised
bill, you will pay a charge for the itemised bill (or you can choose a free of
charge summary statement) If you have opted for an electronic bill, you can
choose to receive a fully itemised bill or a summary bill free of charge. Our
bills will show your usage, charges and the date that a payment is due.
As far as payment is concerned we'd prefer you to pay by Direct Debit, as it's
easier for us and for you. However, you can pay your bill by other methods
including Visa, Amex or cheque. Please remember you may be charged an
administrative fee for using these methods. You can read more about ways to pay
your bill here.
If you're on a Pay Monthly price plan, you can check which calls, texts and
services are included in your plan. Pay as You Go means just that - there's no
minimum term contract and no monthly bills; just buy a Pay as You Go phone from
us and start using it straight away. When you run out of credit you just buy a
Top-up voucher.
Pay As You Go Top-up vouchers can be purchased from a range of outlets across
the UK including places you can purchase Three phones. If you register a credit
or debit card, you can also top up using My3 online, My3 on your handset, and by
calling 444 free from your Three phone. Further details on how it all works are
available at three.co.uk. You can check Three's network coverage by going to
Network Coverage at three.co.uk or by contacting customer services.
Number portability
If you're a new customer to Three, you might want to move your existing mobile
phone number to us. You can do this in three easy steps:
1. Contact the customer service group of your old service provider and ask for a
PAC (Port Authorisation Code). Your old service provider must give you the PAC,
or a reason why it cannot be issued, within 2 hours of your request. Usually
your old service provider will be able to provide your PAC over the phone or by
SMS, and may also follow this up in writing.
2. Once you have your PAC, you need to give it to us before we can move your
number. You can give us your PAC over the phone by calling 333 from your Three
phone, using the online form at our Welcome to Three page, or by calling 0843
373 3333 (5p per minute from a BT landline, other networks may vary). Your PAC
is valid for a period of 30 calendar days and your request must be submitted to
Three within that time. If you don't give us your PAC within that time, you'll
need to ask your old service provider for a new one.
3. If you ask for your number to be moved before 5pm Monday-Friday (excluding
bank holidays), it should be moved during the next working day. If you ask to
move your number outside of these times, we'll process your request as soon as
we can on the next working day, and let you know when your number will be moved.
Remember that if you transfer your number whilst you're still in the minimum
term of your contract with your old provider, you may be liable for payments
under that contract. However, you are entitled to request and receive your PAC
at any time regardless of any payments that may be due to your provider under
your contract.
If you are a Three customer and you want to move your number to another service
provider, you should call us and ask for a PAC. Your PAC will be valid for 30
calendar days. You'll need to give your PAC to your new service provider to move
your number to that network. If you don't use your PAC within those 30 days,
you'll continue to receive and be charged for services from Three.
Keeping you up to date
We use customer bills, leaflets, emails, letters, text, picture and video
messages to keep you up to date with our news, services, products and exclusive
deals. The latest Information is also available online at our website.
Your privacy
We'll only use your personal information in accordance with our Privacy Policy
and relevant UK data protection and privacy legislation. You'll find our Privacy
Policy on our website and in our Terms and Conditions. Pay Monthly customers
will receive a copy of these with their device and a copy can also be viewed at
three.co.uk/Terms.
By agreeing to the terms of our Privacy Policy, you give us permission to
collect information about how, when and where you use our services. With your
consent, we may from time to time contact you for marketing purposes (see the
section called 'Keeping you up to date') and share your information with members
of the Three group - but not with anyone else. If we collect sensitive
information, we'll seek your permission first before sharing it.
Subject to your preferences and only where you have given us permission, we may
enter your name, address and telephone number in a publicly available directory
enquiry service and directories operated by us or by a licensed third party
operator such as BT.
For further information, answers to queries or full details of the Privacy
Policy, please send an email to dpa.officer@three.co.uk or write to:
DPA Officer
Three
Star House
20 Grenfell Road
Maidenhead
SL6 1EH

Warranty, repairs and insurance
Your mobile will be covered by a manufacturer's warranty covering defects in
material or workmanship. If you experience a problem with your device, just get
in touch with us and we will tell you what to do next.
If your device needs to be repaired, you can return it to where you bought it so
that it can be sent for repair. If you purchased from one of our own retail
stores, we might be able to loan you a phone while yours is being repaired
(there is no loan service for Mobile Broadband dongles and MiFi). If you're
unable to get your device back, just get in touch with customer services and
we'll arrange everything - including an estimate for the repair if this is
outside the warranty. The device is normally repaired and returned back to you
within 3 days. There is no loan facility if a courier collects the device.
We also offer insurance to cover you if anything goes wrong with your handset or
if it gets lost or stolen.
Returns policy
In order to get a full refund under our Returns policy, you must return the
device along with the original boxed accessories and documentation 'as new' to
the retailer you purchased them from.
You'll also need to provide your receipt or delivery note as proof of purchase.
If you are unsure what to do, please: 1. contact the retailer that sold it to
you (if you didn't purchase your device directly from Three); or 2. return to
the 3Store that sold it to you (if you purchased your device from a Three store;
or 3. call 0843 373 3333 if you purchased your device from Three's telephone
sales team or three.co.uk. Depending upon who you bought your device from,
either we or the retailer who sold it to you will advise you if you are eligible
under this Returns Policy and, if you are, will advise you how to return your
device (together with all boxed accessories). You'll need a receipt or other
proof of purchase like a delivery note. If you are eligible under this Returns
Policy, your refund will be in the same form as your original payment.
Returning phones purchased online or by phone - 'distance sales'
If you're a Three customer who purchased your phone at three.co.uk or from
Three's own telephone sales team and you wish to return it, provided you have
not used your phone, you can return it with its original boxed accessories to us
in "as new" or "as sold" condition in its original box, along with your proof of
purchase (or delivery note), within 14 days of delivery.
This policy doesn't apply: 1. to customers who did not purchase their phone via
Three's own telesales team or via three.co.uk, or 2. to customers who have used
their phone (this means that you may not personalise your phone in any way, or
use any of the Three Services, or take photos or videos or load any data onto
the phone). 3. to Mobile Broadband customers - dongle/MiFis
Conditions applying to all returns of Mobile Broadband dongles/MiFis
If you are eligible to return your dongle/MiFi you must return your dongle/MiFi
to the retailer you bought it from.
Please note: 1. we may charge you for any of our Three Services you've used at
our standard rates set out in our Price Guide; 2. we won't offer a refund on
Top-up vouchers or any remaining Pay As You Go credit; and 3. if you bought a
Pay As You Go dongle/MiFi at via telesales or online, whether from Three or
another retailer, you must not have used the dongle/MiFi for more than 3
consecutive days. 4. the dongle/MiFi and SIM pack (together with any
documentation or other accessories contained in the box) must be returned to the
retailer you bought it from within the timescales set out in the following
section, in an 'as new' or 'as sold' condition in its original box.
Dongles & MiFis purchased from a non-Three store or purchased online or by phone
but not from Three's telesales team or via three.co.uk
If you purchased your Dongle/MiFi from a non-Three store please refer to your
retailer's returns policy if you wish to return it. We may charge you for any
data used.
Pay Monthly dongles/MiFis purchased from Three (3Stores, three.co.uk & Three
telesales)
You can return the dongle/MiFi to us within fourteen days of purchase or
delivery, so long as you return it in accordance with the conditions which apply
to all dongle/MiFi returns. Pay As You Go purchase from a 3Store: Please return
it to us within three days of purchase and you return it in accordance with the
conditions which apply to all dongle/MiFi returns. Pay As You Go purchase from
three.co.uk or Three telesales: Please return it to us within fourteen days of
purchase provided that you have not used it for more than three consecutive days
and you return it in accordance with the conditions which apply to all
dongle/MiFi returns.
Mobile Broadband laptop offers purchased from Three
You can return the dongle/MiFi and laptop to us within fourteen days of purchase
or delivery and return it in accordance with the conditions which apply to all
dongle/MiFi returns.
twork may cease to function if there is a power cut or failure that affects the
Three network. These failures may be caused by reasons outside our control.
There can also be instances where service has to be stopped for a short period
while essential maintenance is carried out. We try to keep these periods as
infrequent and brief as possible and try to warn you if we think you will be
affected.
Emergency services
You can make free calls to emergency services from your Three mobile. When
you're outside of coverage on our network, your phone will try to locate another
mobile network so that you can make emergency calls. Emergency service calls
cannot be made using the Skype service on your Three mobile.
The small print
Terms & Conditions
If your Price Plan has a minimum term, you are committed to remain connected to
Three until the expiry of that minimum term. Three reserves the right to
terminate service to a customer at any time if a customer fails to pay money
owed to Three or breaches Three's Terms and Conditions. If you are on a minimum
term contract, you are expected to pay any outstanding sums owed to the end of
the minimum term of the contract.
Whether you're thinking about Pay As You Go or Pay Monthly, it's important you
read and agree to stick to our Terms & Conditions. You'll find these wherever
Three devices are sold and in the booklet called 'Terms and Conditions' that
comes with your mobile if you're a Pay Monthly customer. A copy can also be
viewed on our website at three.co.uk/Terms.
About this code
We review and update it regularly to make sure that it meets current
requirements. If you've got a question about our compliance with this code,
please write to:
General Counsel
Three
Star House
20 Grenfell Road
Maidenhead
SL6 1EH

Or email your question to regulatory@three.co.uk
 1.  Three's main code of practice
 2.  Who we are and what we offer
 3.  Our commitment to you
 4.  Customer Services
 5.  Ways to join Three
 6.  Number portability
 7.  Warranty, repairs and insurance
 8.  Returns policy
 9.  Returning phones purchased online or by phone - 'distance sales'
 10. Conditions applying to all returns of Mobile Broadband dongles/MiFis
 11. Dongles & MiFis purchased from a non-Three store or purchased online or by
     phone but not from Three's telesales team or via three.co.uk
 12. Pay Monthly dongles/MiFis purchased from Three (3Stores, three.co.uk &
     Three telesales)
 13. Mobile Broadband laptop offers purchased from Three
 14. Our network reliability
 15. Emergency services
 16. The small print
 17. Terms & Conditions
 18. About this code


Back to Your details.
Website accessibility.

We're committed to making our products and services accessible to everyone and
are continually looking at ways to improve.
We measure ourselves against WCAG1.0 standards. The majority of the pages in our
site meet level 'A' compliance, and many pages meet level 'AAA' compliance. We
are working towards implementing at least level 'AA' compliance across the site,
as set out in the Web Accessibility Initiative.
Wherever possible we use accessible, alternative HTML for Flash objects. We use
client scripts only to enhance the user experience and use alternatives when
appropriate. In the majority of cases we believe that this should not affect
your visit if your browser does not support Flash objects or script.
We use CSS for the visual layout of our site. If your browser or browsing device
does not support stylesheets, the content of each page is still accessible.
This site has been developed using relative font sizes to allow users to control
text sizes. Users can specify text sizes using the following techniques:
 * Microsoft Internet Explorer users can change their text size by selecting
   View > Text Size > Larger
 * Firefox users can change their text size by selecting View > Text Size >
   Increase
 * Safari users can change their text size by selecting View > Make Text Bigger

If you have any comments or suggestions about how we can improve accessibility
on the site we'd like to hear from you. You can submit feedback using the site
Feedback & Query form.

Back to Your details.
 
Delivery policy.
 
Dongles & SIMs
These are delivered within 3-5 working days. You don't need to wait in to sign
for these.
Phones, MiFi devices & tablets
Orders placed before 4pm will be delivered by courier the next working day.
Orders placed after 4pm will be delivered in two working days.
Laptops
Your dongle and laptop will be delivered by courier within 3 working days.
Please note
Courier deliveries take place between 8am and 6pm. We don't deliver on weekends.
You'll need to be in to sign for your item. You'll find more delivery
information at Three.co.uk/storehelp
 
Back to Your details.
Ways to pay online.

We accept payments using the following methods of payment:
 * Visa credit and debit cards
 * MasterCard credit cards
 * MasterCard Maestro
 * American Express

Unfortunately we do not currently accept payment with:
 * Visa Electron
 * Diners Club cards

If we don't accept your card online, visit one of our stores where you can pay
in cash. Find your nearest one here.

Back to Your details.
Three.co.uk Privacy policy

This policy statement relates to our privacy practices in connection with this
website and is intended to inform you about the kinds of information we may
obtain about you as a visitor to our website, how we may use that information
and who we may share that information with. We are not responsible for the
content or privacy practices of other websites. Each time you access, browse
and/or use our website you agree to the following terms. If you do not agree you
must cease to use our website.
General Statement
Reference to 'Three' in this Privacy Policy means Hutchison 3G UK Limited. Three
respects your right to privacy and we are committed to complying with applicable
data protection and privacy law. We will only collect personal information about
you with your awareness and permission. Any personal information which you
provide to us and/or which we obtain about you will be kept secure and
confidential using appropriate technical measures and by ensuring staff are
trained and aware of how to protect your data.
Collection and Use of Your Personal Information
You agree that any data you provide to us will be true, complete and accurate in
all respects and you agree to notify us immediately of any changes to it. We
will only collect personal information which is necessary to:
 * process any applications or registrations made by you;
 * conduct credit and fraud checks if you apply for a monthly price plan
   account. We will check your details with a credit reference agency who will
   supply us with credit information about you (including information from the
   Electoral Register), and those with whom you are linked financially, to help
   us verify your identity and decide whether to accept your application or
   future applications. The Agency will record details of our search and your
   application whether your application is successful or not. We and other
   organisations may use any of this information to make other credit decisions
   about you and other members of your household, and for identification
   purposes, debt tracing and the prevention of money laundering as well as the
   management of your account;
 * search the records of fraud prevention agencies in assessing any applications
   for Three Services. If you give us false or inaccurate information and we
   suspect fraud, we will record this. We and other companies may use this
   information if decisions are made about you on credit or credit-related
   services;
 * administer your account(s), provide customer services and respond to and
   resolve any enquiries or complaints;
 * provide any products, services or information requested by you;
 * conduct analysis for traffic and billing management, and to support product
   development;
 * contact you for market research purposes;
 * keep you up to date by post, telephone, email, and direct to your handset by
   text, picture, video and audio message with information about Three, Three
   services, and offers and promotions subject to any marketing preferences
   indicated by you. It's your choice and you're in control - you can contact us
   at any time to update your preferences by sending an email to
   preferences@3mail.com or by writing to or calling customer services.

If you are aged 16 or under, you must get your parent or guardian's consent to
provide your personal information to Three's website, otherwise you are not
allowed to provide any of your personal information to us.
Retention of data
We will keep your personal information for as long as necessary for the purposes
for which it was collected, to provide you with services and to conduct our
legitimate business interests or where otherwise required by law. If you use
'Three Services', we may hold your Communications Data for 12 months for
legitimate business purposes (or longer in connection with any legal proceedings
or disputes).
Disclosure
Your personal information may also be processed by other organisations on our
behalf for the purpose of processing applications, and providing information or
services to you. The use of personal data for these purposes will remain under
our control at all times. We may disclose your information to other members of
our group of companies, and to our or their partners, associates, agents or
subcontractors and to possible successors to our business. Some of these parties
may reside outside the European Economic Area (which currently comprises the
Member states of the European Union plus Norway, Iceland and Liechtenstein). If
we do this, your information will be treated to the same standards adopted in
the UK.
We may also disclose your information for the prevention and detection of crime
and to protect the interests of Three and other users or if required to do so by
law.
Collection and use of technical information
We use 'session' cookies which enable a visitor's web browser to 'remember'
which pages on this website have already been visited. We may also map and
analyse visitor usage patterns to help us develop the site and enhance a
visitor's experience. Depending on the type of browser you are using, you may be
able to configure your browser so that: (i) you are prompted to accept or reject
cookies on an individual basis or (ii) to prevent your browser from accepting
any cookies at all. You should refer to the supplier or manufacturer of the web
browser for specific details about cookie security. We may collect and store
certain 'technical information' about your visit to this site, such as:
 * the IP address from which you access this website
 * the type of browser and operating system used to visit this site
 * the date and time of your visit(s) to this site
 * clickstream data which which reveals the activities of visitors around this
   website (for example the pages you access and products browsed) and
 * the website address of the website from which you accessed this site.

Such data are used only to analyse trends, administer and improve our website
and the services we offer, track movement through our website and gather
statistical information about visits to the website.
Notification of changes
If we change this Privacy Policy we will post the amended Policy on our website
so that you are always aware of how we collect, use and disclose your personal
information.
Access to your personal information
You have the right to request a copy of any personal information we hold about
you and to have any inaccuracies corrected. We will charge an administrative fee
of £10 to provide a copy of any data held. Please write by sending an email to
dpa.officer@three.co.uk or writing to the Data Protection and Privacy Officer,
Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH
Monitoring of your communications
We may monitor and/or record communications between you and Three for quality
control and training purposes.
Other terms and conditions
You should read this Policy in conjunction with our website terms and conditions
(which apply to your use of this website), our Terms of Sale/Supply of Products
(which apply to the purchase of products by you via this website) and the Terms
for Three Services (which apply to your use of Three Services). Our customer
privacy statement concerning your use of Three Services is contained within the
'Privacy Notice' found in Section 13 of our Terms for Three Services. You can
download this document here.
Glossary of technical terms used
web browser - The software you use to read web pages such as Microsoft Internet
Explorer, Firefox and Opera. IP address - The identifying details for your
computer (or your internet company's computer), expressed in 'internet protocol'
code (for example 192.168.72.34). Every computer connected to the web has a
unique IP address (which may be permanent or change each time you access the
internet) cookies - Small pieces of information, stored in simple text files,
placed on your computer by a web site. Cookies can be read by the web site on
your subsequent visits. The information stored in a cookie may relate to your
browsing habits on the web page, or a unique identification number so that the
web site can 'remember' you on your return visit. Generally speaking, cookies do
not contain personal information from which you can be identified, unless you
have furnished such information to the web site.

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You can pay using these cards.




We use additional security in our checkout.



> Delivery Policy
> Returns Policy
Terms & conditions
Privacy Policy
Code of Practice
Accessibility

Hutchison 3G UK Ltd | Registered address: 450 Longwater Avenue, Green Park,
Reading, Berkshire, RG2 6GF | Registered in England & Wales | Registered company
number: 03885486 | Authorised and regulated by the Financial Conduct Authority
(registration number: 738979)

© Hutchison 3G UK Limited 2002 - Present.
Terms & conditions
Privacy policy
Code of practice
Accessibility






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