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Submitted URL: http://www.americanexpress.com/privacy
Effective URL: https://www.americanexpress.com/us/company/privacy-center/online-privacy-disclosures/
Submission: On December 17 via manual from AU — Scanned from AU
Effective URL: https://www.americanexpress.com/us/company/privacy-center/online-privacy-disclosures/
Submission: On December 17 via manual from AU — Scanned from AU
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United StatesChange Country
1. Home
2. Privacy Center
3. Privacy Disclosures
PRIVACY DISCLOSURES
At American Express, we value your trust and respect your privacy.
Explore our Privacy Disclosures to learn more about our privacy policies,
principles, and notices.
Privacy Statement Privacy Notices Privacy Principles
Effective Date: October 21, 2024
At American Express, we are committed to safeguarding your privacy. We want you
to know how we may collect, use, share, and keep information about you and the
choices that are available to you.
When we provide American Express products or services to you, we may also give
you specific additional details about how we will use your Personal Information.
If you have an American Express product or service that is not provided by
American Express (such as a card issued by one of our partner banks), please
review the relevant privacy notice that covers such product or service or
contact your product or service provider for information about their privacy
practices.
This online privacy statement applies to American Express websites, online
applications ("apps") that run on smart phones, tablets, and other devices that
link to this statement. It does not apply to those websites that have their own
online privacy statements including the American Express Network
website, amexnetwork.com.
Our websites and apps are not intended for children under 13 years of age. We do
not knowingly solicit data online from, or market online to, children under 13
years of age.
Since we may change this online privacy statement, we recommend that you check
the current version available from time to time. If we make changes to this
statement, we will update the “Effective Date” at the top of this page.
WHAT INFORMATION DOES THIS ONLINE PRIVACY STATEMENT COVER?
This online privacy statement describes how we (and our Service Providers) may
collect, use, share and keep information that we get about you online. We
gather Online Information if you:
* Visit or use our website or apps;
* Receive or reply to electronic communications from us;
* View or click on our ads or other online content; and
* Interact with us through social media websites and other websites and
applications.
Some Online Information is Personal Information.
In this statement, we also explain how we may combine Online Information with
Other Information and how we then use the combined information.
WHAT INFORMATION DO WE COLLECT ONLINE AND HOW DO WE COLLECT IT?
The types of information we collect depends on which product or service you
use.
Sometimes you give information directly to us (or to our Service Providers). For
example, you might give us your name, account number, email, mailing address,
biometric data, phone number, or date of birth when you:
* fill out an online form or survey, including when you book travel with us;
* register, log into or update the settings on your account using our online
services;
* enter a competition or register for a marketing offer; or
* sign up for our products and services.
We (and our Service Providers or Advertising Partners ) also collect information
including Personal Iinformation through Cookies and Similar Technologies for
purposes such as keeping our site secure, remembering website preferences,
enhancing site functionality, analyzing site traffic, and customizing
advertising. For example, if you click Remember Me when you log in to our
website, a cookie will store your username.
We (and our Service Providers or Advertising Partners) may collect information
using Cookies and Similar Technologies about:
* the device, operating system, and browser version you use, such as when you
are to browsing our websites, accessing our apps, or opening electronic
communications from us;
* the IP address and information related to that IP address (such as domain
information, your internet provider and general geographic location);
* browsing history on our website or in our apps (such as what you search for,
the pages you view, how long you stay, and how often you come back);
* how you search for our website, from which websites you arrive, and which of
our Business Partners’ websites you visit;
* which ads or online content from us and our Business Partners you view,
access, or click on;
* your browsing and app use activities over time, and across websites and apps,
(Service Providers or Advertising Partners perform such activities on our
behalf);
* the likely associations among different browsers and devices; such as whether
two devices are associated with the same individual;
* whether you open our electronic communications and which parts you click on;
* and the location of your mobile device (for example, when you use mobile
websites or apps to register to receive location-based content).
* We (and our Service Providers or Advertising Partners) may also collect
information made available through third-party platforms and apps (such as
online social media platforms), through online databases or directories, or
that is otherwise legitimately obtained. This information may be governed by
the privacy notice(s) provided by the third party at the time of collection.
See the “What are your choices?” section below to learn more about your choices
regarding the collection and use of your information, including through Cookies
and Similar Technologies.
HOW DO WE USE THE INFORMATION WE COLLECT ABOUT YOU?
We may use Online Information we collect about you on its own or combine it
with Other Information to:
* deliver products and services, including to:
* recognize you when you return to our websites or use our apps across multiple
devices;
* complete transactions;
* tell you about updates to your accounts, products, and services;
* update you about new features and benefits;
* answer questions and respond to your requests made through our websites and
through third-party websites (including social media);
* use the location of your mobile device for location-based services that you
may request;
* determine how to best provide services to you and manage your accounts, such
as the best way and time to contact you;
* improve our websites or apps and make them easier to use;
* advertise and market our products and services – and those of our Business
Partners – including to:
* present content or ads online that are tailored to your interests, including
Targeted Advertising, across multiple devices; send or provide you with ads,
promotions, and offers;
* analyze whether our ads, promotions, and offers are effective;
* help us determine whether you may be interested in new products or services;
* provide location-based content and advertising personalization;
* conduct research and analysis, including to:
* better understand our customers and our website visitors or app users;
* allow you to give feedback by rating and reviewing our products and services
and those of our Business Partners;
* produce data analytics, statistical research, and reports;
* review and change our products and services; manage fraud and security risk,
including to:
* detect and prevent fraud or criminal activity;
* safeguard the security of your information;
* assess credit risks relating to our business, including to:
* evaluate and process your applications for our products and services and
manage your existing accounts; and
* use it in other ways as required or permitted by law or with your consent.
American Express has relationships with several third-party advertising networks
and social media partners (also known as Advertising Partners) that allow us to
serve you with Targeted Advertising that is relevant to you when you are on a
third-party website. To opt out of certain disclosures of your Personal
Information to Advertising Partners for Targeted Advertising purposes, please
click the “Do Not Sell or Share My Personal Information” link at the footer of
this site.
Many Advertising Partners provide their own advertising-related opt-outs to
consumers. We encourage you to learn more about Targeted Advertising and the
choices you have by referring to the respective privacy statements of relevant
Advertising Partners.
HOW DO WE SHARE YOUR INFORMATION?
How do we treat your Personal Information?
We may share Personal Information as required or as permitted by law, with:
* credit bureaus and similar institutions to report or ask about your financial
circumstances, and to report or collect debts you owe;
* regulatory authorities, courts, and governmental agencies to comply with
legal orders, legal or regulatory requirements, and government requests
pursuant to valid legal process;
* our Service Providers, regulatory authorities, and governmental agencies to
detect and prevent fraud or criminal activity, and to protect the rights of
American Express or others;
* the American Express Family of Companies;
* our Service Providers who perform services for us and help us operate our
business (we require Service Providers to safeguard Personal Information and
only use your Personal Information for the purposes we specify);
* Our Advertising Partners, such as through Cookies and Similar Technologies,
for purposes of serving you Targeted Advertising. To opt out of certain
disclosures of your Personal Information to Advertising Partners for Targeted
Advertising purposes, please click the “Do Not Sell or Share My Personal
Information” link at the footer of this site.
* financial institutions or Co-brand Partners with whom we jointly offer or
develop products and services, in connection with those joint offering; or
* necessary parties in the context of a sale of all or part of the American
Express Family of Companies or their assets.
We may also share Personal Information with other third parties for their own
use with your consent, or, if applicable, as otherwise described in the Business
Card Privacy Notice.
We may transfer Personal Information to Service Providers or companies within
the American Express Family of Companies throughout the world, for example, to
process transactions and provide you with our products or services. Regardless
of where we process your information, we still protect it in the manner
described in this online privacy statement and according to the applicable laws.
How do we handle Aggregated and De-identified Information?
De-identified Information is information that cannot be reasonably linked to or
associated with you. Aggregated Information is data or information relating to
multiple people, which has been combined or aggregated and which likewise does
not identify you individually; We may share Aggregated Information or
De-identified Information in several ways, for example:
* for the same reasons as we might share Personal Information
* with Business Partners to help develop and market products or services or
* with Business Partners to conduct analysis and research about customers and
website visitors;
HOW DO WE KEEP AND SAFEGUARD YOUR INFORMATION?
We use administrative technical and physical security measures to protect
your Personal Information. These measures include computer safeguards and
secured files and facilities. We take reasonable steps to securely destroy or
permanently de-identify Personal Information when we no longer need it. We will
keep your Online Information only as long as we must to deliver our products and
services, unless we are required by law or regulation or for litigation and
regulatory investigations to keep it.
WHAT ARE YOUR CHOICES?
You have choices about how American Express uses and discloses your information,
such as how we market to you or how we use Cookies and Similar Technologies.
To opt out of certain disclosures of your Personal Information for Targeted
Advertising purposes, please click the “Do Not Sell or Share My Personal
Information” link at the footer of this site.
We also participate in the Digital Advertising Alliance (DAA) self-regulatory
program and adhere to the DAA principles for Online Behavioural
Advertising. Click here to learn more about the DAA and your choices related
to Targeted Advertising. If you do not want to receive Targeted Advertising from
American Express on websites, Click here. If you do not want to receive Targeted
Advertising from American Express in apps, you can turn off mobile device ad
tracking or reset the advertising identifier in your device setting, where these
tools are available from your device platform, on each of the devices that you
use. If you do not want to receive Targeted Advertising using precise location
data, you can turn off location-based services in your device settings.
What are your choices about how we directly market to you?
You can choose how you would like to receive direct marketing communications -
whether we send them to you through postal mail, email and/or telephone. If you
choose to not receive marketing communications from us, we will honor your
choice. Please be aware that if you choose not to receive such communications,
certain offers attached to the product or services you have chosen may be
affected. We will still communicate with you in connection with servicing your
account, fulfilling your requests, or administering any promotion or any program
in which you have elected to participate.
Card Members:
* Log in to americanexpress.com/communications to update your privacy
preferences; or
* Call 1-855-AXP-PRIV and select option 1 (does not apply for e-mail opt-out).
Prepaid Products:
* Log in to the website associated with your prepaid product, and edit your
profile to update your privacy preferences; or
* Call 1-855-AXP-PRIV for prepaid products including Bluebird, select option 2;
or for Serve, select option 5 then option 3
Merchants:
* Log in to americanexpress.com/merchant and edit profile and setting to update
your marketing communications preferences; or
* Call 1-855-AXP-PRIV for Merchants, select option 5, then option 4
Others:
* Call 1-855-AXP-PRIV for Personal Savings, select option 3; or
* for Premium Return Protection, select option 4; or for Single Identity,
select option 5 then option 1; or
* for American Express Travel Insurance, select option 5 then option 2.
What other choices do you have?
You can also:
* Click to unsubscribe on the bottom of e-mails and follow the instructions or
go to americanexpress.com/preferences;
* Register for the National Do Not Call List at donotcall.gov/default.aspx
* Register with the Association of National Advertisers (ANA) mail suppression
service: dmachoice.org/register.php. If you have questions about our online
privacy statement, call us at the number on the back of your Card or call us
at the number for your product at contact us.
Other Information
How can you update your Personal Information
Card Members can log in to their Card accounts at americanexpress.com to correct
or update their Personal Information. They can also call the number on the back
of their Card. Non Card Members can call the customer service number associated
with their product.
Glossary
Advertising Partners - social media and online partners, such as Facebook and
Google that provide technology to place ads on websites and apps and track how
ads perform.
Aggregated Information - data or information relating to multiple people which
has been combined or aggregated and which does not identify you individually.
Aggregated Information includes information that we create or compile from
various sources, including card transactions.
American Express (we, our, us) - the American Express Company as identified at
the beginning of this online privacy statement.
American Express Family of Companies - any affiliate and subsidiary of, and any
company owned or controlled by, the American Express Company.
Business Partners- any third parties with whom we conduct business and have a
contractual relationship, such as a business that accepts American Express
branded cards.
Co-brand Partners - businesses we partner with to offer cards featuring both
brand logos.
Cookies and Similar Technologies - we and our Service Providers and Advertising
Partners may use cookies, pixels, web beacons, Software Development Kits
(“SDKs”), gifs, tags, Device ID technology and other similar technologies
(collectively, “Cookies and Similar Technologies”) on our websites and apps,
including to help keep our site secure, analyze site traffic, and customize
advertising. Cookies, for example, are small data files that a website transfers
to your computer's hard drive, while SDKs are snippets of code embedded in
websites or apps, both of which collect information about your activity. We and
our Service Providers and Advertising Partners may place Cookies and Similar
Technologies when you visit our website or websites where our ads appear or when
you make purchases, request information, or register for certain services. If
you accept the cookies used on our website, websites that are “powered by”
another company on our behalf, or websites where our ads appear, you may give us
access to information about your interests. We may use that information to
personalize your experience.
De-identified Information - data or information which cannot be reasonably
linked to or associated with you. We often derive De-identified Information from
Personal Information. It includes information that we may collect from various
sources, such as card transactions.
IP Address - a number assigned to a device when connecting to the Internet.
Online Information- data or information collected on the American
Express websites and apps as well as on websites and apps of third parties
relating to topics about our business.
Other Information- American Express internal information (for example, Card
transaction data), external data that financial companies use to process
applications and complete transactions, and other online and offline information
we collect from or about you, including information from your wireless carrier
about your wireless account and device, if available, to help them identify you
or your wireless device and to prevent fraud.
Personal Information- information that can identify a person, such as name,
address, telephone number, and email address.
Service Providers- any vendor, third party and/or company that performs business
operations on our behalf, such as printing, mailing, and other communications
services (email, direct mail, etc.), marketing, data processing, servicing,
collections, or ad management.
Targeted Advertising- Ads that we, our Service Providers, or our Advertising
Partners display on websites or in apps outside the American Express Family of
Companies based on the preferences or interests inferred from data collected
from a computer or device regarding viewing behaviors or app use over time and
across different websites or apps. Targeted Advertising may occur across
browsers or mobile devices that have been associated together.
Our Privacy Notices inform you of what personal information we collect, reasons
we share information and how you can limit the sharing of your information.
Click on the applicable product below to view associated privacy notice.
CONSUMER PRODUCTS
* Consumer Products
BUSINESS CARDS
* American Express Business Card Privacy Notice
* American Express Affiliate Sharing Notice
PREPAID PRODUCTS
* American Express Prepaid Cards
* American Express Travelers Cheques
OTHER PRODUCTS AND SERVICES
* American Express Savings
* MyCredit Guide
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* CreditSecure
* American Express Travel Insurance
CALIFORNIA RESIDENTS
* California Privacy Notice
Effective: May 15, 2018
The following Data Protection and Privacy Principles (“Principles”) set out the
way that American Express Company and its wholly owned direct and indirect
subsidiaries (“American Express”) will collect, use, store, share, transmit,
delete or otherwise process (collectively “process”) your personal data.
Personal data means any information that relates to an identified or
identifiable individual. The standard of personal data protection set out in
these Principles will be used by American Express globally, providing adequate
and consistent protection for the processing of your personal data. In these
Principles, “you” and “your” means any individual customer or employee of
American Express and any other individual whose personal data we process and
“we”, “us”, “our” and “American Express Group” means American Express.
COLLECTION
We will only collect personal data that is needed and by lawful and fair means.
NOTICE AND PROCESSING
Where it is not apparent from the products or services you require or the nature
of your relationship with us, we will tell you how your personal data will be
processed and which companies in the American Express Group are responsible for
that processing. We will process your personal data fairly and only for those
purposes we have told you, for purposes permitted by you or as permitted by
applicable law. In addition, you may object to certain types of processing as
expressly permitted by applicable law.
CHOICE
We give customers the option of having their personal data included or removed
from lists used for marketing as required by applicable law. This includes
product and service offers from American Express and those made in conjunction
with our business partners. Of course each of our businesses will continue to
send customers information about the products or services they receive from that
business.
DATA QUALITY
We use appropriate technology and well-defined employee practices to process
your personal data promptly and accurately. We will not keep your personal data
longer than is necessary, except as otherwise required by applicable law.
SECURITY AND CONFIDENTIALITY
We will keep your personal data confidential and limit access to your personal
data to those who specifically need it to conduct their business activities,
except as otherwise permitted by applicable law. We refer to industry standards
and use reasonable administrative, technical and physical security measures to
protect your personal data from unauthorised access, destruction, use,
modification or disclosure. We require industry standard data security measures
from those third parties who are authorized by us to process your personal data
on our behalf.
DATA SHARING
We only share your personal data with third parties where it is necessary to
provide you with products or services or as part of the nature of our
relationship with you, where we have previously informed or been authorized by
you, in connection with our efforts to reduce fraud or criminal activity, or as
permitted by law.
OPENNESS AND DATA ACCESS
If you ask, we will inform you about how your personal data is processed and the
rights and remedies you have under these Principles. You may inquire as to the
nature of the personal data stored or processed about you by American Express.
You will be provided access as is required by law in your country, regardless of
the location of the data processing and storage. If any data is inaccurate or
incomplete, you may request that the data be amended.
INTERNATIONAL TRANSFER
Where it is not apparent from the international products or services you require
or the nature of your relationship with us, we will inform you if your personal
data may be transferred outside of your country and ensure that such transfer is
only performed in accordance with applicable law. Regardless of where your
personal data is transferred, your personal data is protected by these
Principles.
RESPONSIBILITY
Each company in the American Express Group and their employees may only process
your personal data in accordance with these Principles. We conduct training and
reviews of our compliance with these Principles. Employees who violate these
Principles may be subject to disciplinary action, up to and including dismissal.
Employees are expected to report violation of these Principles, and may do so to
their managers, to their business unit's compliance officer, to the legal
department, to the Privacy Office or to the Amex Ethics Hotline.
ACCOUNTABILITY
You may enforce these Principles in your country against any company in the
American Express Group that is responsible for your personal data, as a third
party contractual beneficiary to these Principles. If you have a complaint that
we have breached these Principles and have attempted in good faith to resolve
the complaint through our customer service process, but the complaint was not
resolved by us within a reasonable amount of time, then you may enforce these
Principles against us. If you complain to your local data protection authority
and the data protection authority finds that we have breached these Principles,
we will abide by the findings of the data protection authority, but we reserve
the right to challenge or appeal such findings. These Principles do not affect
any rights you have under applicable law, the requirements of any applicable
regulatory data protection authority, or any other type of agreement that you
may have with us.
These Principles emphasize our commitment to protect your personal data. They
are binding on all companies in the American Express Group, demonstrating our
commitment to privacy. In addition, each company in the American Express Group
that holds personal data may maintain its own additional rules and practices for
particular products or services, consistent with these Principles. If you have
questions or comments about these Principles, please contact us at American
Express.
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