www.avasflowers.net
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Submitted URL: https://www.avasflowers.net/customersupport#cancelMyOrderHeadline
Effective URL: https://www.avasflowers.net/customersupport
Submission: On February 05 via api from CA — Scanned from CA
Effective URL: https://www.avasflowers.net/customersupport
Submission: On February 05 via api from CA — Scanned from CA
Form analysis 24 forms found in the DOM
POST https://www.avasflowers.net/search
<form action="https://www.avasflowers.net/search" method="post"> <input type="hidden" name="s_prod_search" value="1">
<div class="input-group"> <input name="search" type="text" id="search" placeholder="Search..." class="form-control"> <span class="input-group-btn"> <button class="btn btn-default" type="submit" name="submit"> <i class="fa"></i> </button> </span>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="myOrderNumberForm" class="form-horizontal" method="post">
<div id="validationMyOrderNumberForm" class="validation"></div>
<div id="lastDayWrapper" class="form-group"> <label for="lastDaysButtons" class="col-sm-4 control-label">Have you placed your order within the last 30 days?</label>
<div class="col-sm-8"> <input type="hidden" name="lastDayEmail" id="lastDayEmail" value=""> <input type="hidden" name="lastDayBillingPhone" id="lastDayBillingPhone" value="">
<div class="btn-group btn-group-justified" id="lastDaysButtons" data-toggle="buttons"> <label for="lastDayMyOrderNo" data-target="lastDay" class="btn btn-default btn-radio"> <input type="radio" name="lastDay" value="0" id="lastDayMyOrderNo"
required="1"> No </label> <label for="lastDayMyOrderYes" data-target="lastDay" class="btn btn-default btn-radio"> <input type="radio" name="lastDay" value="1" id="lastDayMyOrderYes" required="1"> Yes </label> </div>
<p class="text-centered">Select one</p>
</div>
</div>
<div id="moreDayWrapper" class="form-group hidden clearfix"> <label for="moreDaysButtons" class="col-sm-4 control-label">You placed your order more than 30 days ago, is that correct?</label>
<div class="col-sm-8"> <input type="hidden" name="moreDayEmail" id="moreDayEmail" value=""> <input type="hidden" name="moreDayBillingPhone" id="moreDayBillingPhone" value="">
<div class="btn-group btn-group-justified" id="moreDaysButtons" data-toggle="buttons"> <label for="moreThanDayMyOrderNo" data-target="moreThanDay" class="btn btn-default btn-radio"> <input type="radio" name="moreThanDay" value="0"
id="moreThanDayMyOrderNo"> No </label> <label for="moreThanDayMyOrderYes" data-target="moreThanDay" class="btn btn-default btn-radio"> <input type="radio" name="moreThanDay" value="1" id="moreThanDayMyOrderYes"> Yes </label> </div>
<p class="text-centered">Select one</p>
</div>
</div>
<div id="myOrderBottom" class="hidden">
<div class="form-group"> <label for="emailMyOrder" class="col-sm-4 control-label">E-mail address</label>
<div class="col-sm-8"> <input type="email" name="email" value="" size="32" maxlength="60" id="emailMyOrder" class="form-control"> </div>
</div>
<div class="form-group"> <label for="billingPhoneMyOrder" class="col-sm-4 control-label">Billing phone number</label>
<div class="col-sm-8"> <input type="text" name="billingPhone" value="" size="32" maxlength="30" id="billingPhoneMyOrder" class="form-control"> </div>
</div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="delivery-status-form" class="form-horizontal" method="post">
<div class="form-group"> <label for="delivery-status-order-no" class="col-sm-4 control-label">Order Number *</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="delivery-status-order-no" size="32" maxlength="60" class="form-control"> </div>
</div>
<div id="delivery-status-form-sms-message-consent" style="display: none"> </div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="delivery-status-submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
<div class="clearfix message"></div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStep1Form" class="form-horizontal" method="post">
<div id="issueWithWhatWasDeliveredStep1Validation" class="validation"></div>
<div class="form-group">
<p class="text-centered text-bold">Step 1: Identify your order number</p> <label for="issueWithWhatWasDeliveredOrderNo" class="col-sm-4 control-label">Order Number *</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="issueWithWhatWasDeliveredOrderNo" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="issueWithWhatWasDeliveredEmail" class="col-sm-4 control-label">Email</label>
<div class="col-sm-8"> <input type="email" name="email" value="" size="32" maxlength="60" id="issueWithWhatWasDeliveredEmail" class="form-control"> </div>
</div>
<div class="form-group"> <label for="issueWithWhatWasDeliveredBillingPhone" class="col-sm-4 control-label">Phone</label>
<div class="col-sm-8"> <input type="text" name="billingPhone" value="" size="32" maxlength="30" id="issueWithWhatWasDeliveredBillingPhone" class="form-control"> </div>
</div>
<div id="issueWithWhatWasDeliveredStep1Message"></div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="issueWithWhatWasDeliveredSubmit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStep2Form" class="form-horizontal" method="post">
<div id="issueWithWhatWasDeliveredStep2Validation" class="validation"></div>
<div id="issueButtons" data-toggle="buttons"> <label for="issueWithWhatWasDeliveredMissingItems" data-target="issue" data-issue="Missing items" class="btn btn-green btn-block mb-2 btn-radio"> <input type="radio" name="issue" value="MissingItems"
id="issueWithWhatWasDeliveredMissingItems" required=""> Missing items </label> <label for="issueWithWhatWasDeliveredNotSatisfiedWithWhatWasDelivered" data-target="issue" data-issue="Not satisfied with what was delivered"
class="btn btn-green btn-block mb-2 btn-radio"> <input type="radio" name="issue" value="NotSatisfiedWithWhatWasDelivered" id="issueWithWhatWasDeliveredNotSatisfiedWithWhatWasDelivered" required=""> Not satisfied with what was delivered </label>
<label for="issueWithWhatWasDeliveredFlowersHaveNotLastedAsLongAsExpected" data-target="issue" data-issue="Flowers have not lasted as long as expected" class="btn btn-green btn-block mb-2 btn-radio"> <input type="radio" name="issue"
value="FlowersHaveNotLastedAsLongAsExpected" id="issueWithWhatWasDeliveredFlowersHaveNotLastedAsLongAsExpected" required=""> Flowers have not lasted as long as expected </label> </div>
<div class="form-group text-center"> <a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStep2" data-target="issueWithWhatWasDeliveredStep1" class="btn btn-fw btn-blue slideStep"> Back </a> </div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStepMissingItemsForm" class="form-horizontal" method="post">
<div id="issueWithWhatWasDeliveredStepMissingItemsValidation" class="validation"></div>
<div class="form-group text-center"> <a href="javascript:void(0);" data-orderno="" class="btn btn-green trackPackage"> Track Package </a> </div>
<hr>
<p class="text-center text-bold text-red"> Select Missing Items </p>
<hr>
<div class="table-responsive">
<table class="table table-condensed table-striped table-hover table-products">
<thead>
<tr>
<th>Festive Add Ons</th>
<th class="text-center">Quantity</th>
<th class="text-center">Price</th>
<th></th>
</tr>
</thead>
<tbody id="missingItemsList"></tbody>
</table>
<script id="noMissingItemsMsg" type="text/template"> <tr>
<td colspan="4"
class="text-center">
No addons in order
</td>
</tr>
</script>
<script id="missingItemsTemplate" type="text/template"> <tr id="missingProd{{prodId}}">
<td>
<div class="card">
<div class="card-image">
<img src="{{image}}"/>
</div>
<div class="card-content">
{{prodName}}
{{message}}
</div>
</div>
<span id="notDeliveredReported{{prodId}}"
class="text-red hidden">
REPORTED AS NOT DELIVERED
</span>
</td>
<td class="text-center">
{{qty}}
</td>
<td class="text-center">
{{price}}
</td>
<td>
<label for="notDelivered{{prodId}}"
data-target="notDeliveredReported{{prodId}}"
class="btn btn-sm btn-red-inactive btn-checkbox">
<input type="checkbox"
name="notDelivered[]"
value="{{prodId}}"
id="notDelivered{{prodId}}">
Not Delivered
</label>
</td>
</tr>
</script>
</div>
<hr>
<p>ONCE YOU'RE DONE REPORTING YOUR MISSING ITEMS. CLICK SUBMIT TO PROCEED.</p>
<p class="text-bold"> Note: If your main product(s) are missing. Please click <span class="text-blue">"Back"</span> and select <span class="text-green">"Where's My Stuff"</span> from the main menu </p>
<div id="issueWithWhatWasDeliveredStepMissingItemsFormSubmit" class="form-group text-center hidden"> <input type="submit" name="submit" value="Submit" class="btn btn-fw btn-green"> </div>
<div class="form-group text-center"> <a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStepMissingItems" data-target="issueWithWhatWasDeliveredStep2" class="btn btn-fw btn-blue slideStep"> Back </a> </div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStepNotSatisfiedWithWhatWasDeliveredForm" class="form-horizontal" method="post">
<div id="issueWithWhatWasDeliveredStepNotSatisfiedWithWhatWasDeliveredValidation" class="validation"></div>
<p class="text-bold"> We apologize that the item(s) did not match your expectations.<br> Please select the item that this applies to. </p>
<hr>
<div class="table-responsive">
<table class="table table-condensed table-striped table-hover table-products">
<thead>
<tr>
<th>Your Main Product(s)</th>
<th class="text-center">Quantity</th>
<th class="text-center">Price</th>
<th>Selection</th>
</tr>
</thead>
<tbody id="productsItemsList"></tbody>
</table>
<script id="productsNoItemsMsg" type="text/template"> <tr>
<td colspan="4"
class="text-center">
No products in order
</td>
</tr>
</script>
<script id="productsItemsTemplate" type="text/template"> <tr>
<td>
<div class="card">
<a class="card-link showTableRow"
data-target="productDescription{{uniqID}}"
href="javascript:void(0);"></a>
<div class="card-image">
<img src="{{image}}"/>
</div>
<div class="card-content">
{{prodName}}<br/>
</div>
<div id="productDescription{{uniqID}}"
class="card-description">
{{description}}
</div>
</div>
</td>
<td class="text-center">
{{qty}}
</td>
<td class="text-center">
{{price}}
</td>
<td class="text-center">
<label for="notSatisfied{{prodId}}">
<input type="checkbox"
name="notSatisfied[]"
value="{{prodId}}"
id="notSatisfied{{prodId}}">
</label>
</td>
</tr>
</script>
</div>
<hr>
<div id="issueWithWhatWasDeliveredStepNotSatisfiedWithWhatWasDeliveredFormSubmit" class="form-group text-center hidden"> <input type="submit" name="submit" value="Submit" class="btn btn-fw btn-green"> </div>
<div class="form-group text-center"> <a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStepNotSatisfiedWithWhatWasDelivered" data-target="issueWithWhatWasDeliveredStep2" class="btn btn-fw btn-blue slideStep"> Back </a> </div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStepFlowersHaveNotLastedAsLongAsExpectedForm" class="form-horizontal" method="post">
<div id="issueWithWhatWasDeliveredStepFlowersHaveNotLastedAsLongAsExpectedValidation" class="validation"></div>
<div class="form-group"> <label for="issueWithWhatWasDeliveredDayOfDelivery" class="col-sm-5 control-label">Please Select Day of Delivery</label>
<div class="col-sm-7"> <input type="hidden" name="dayOfDelivery" value="" size="32" maxlength="30" id="issueWithWhatWasDeliveredDayOfDelivery" class="form-control flat-inline-datepicker flatpickr-input"><input
class="form-control flat-inline-datepicker form-control input" placeholder="" tabindex="0" type="text" readonly="readonly">
<div class="flatpickr-calendar animate inline" tabindex="-1">
<div class="flatpickr-months"><span class="flatpickr-prev-month"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 17 17">
<g></g>
<path d="M5.207 8.471l7.146 7.147-0.707 0.707-7.853-7.854 7.854-7.853 0.707 0.707-7.147 7.146z"></path>
</svg></span>
<div class="flatpickr-month">
<div class="flatpickr-current-month"><select class="flatpickr-monthDropdown-months" tabindex="-1">
<option class="flatpickr-monthDropdown-month" value="0" tabindex="-1">January</option>
<option class="flatpickr-monthDropdown-month" value="1" tabindex="-1">February</option>
<option class="flatpickr-monthDropdown-month" value="2" tabindex="-1">March</option>
<option class="flatpickr-monthDropdown-month" value="3" tabindex="-1">April</option>
<option class="flatpickr-monthDropdown-month" value="4" tabindex="-1">May</option>
<option class="flatpickr-monthDropdown-month" value="5" tabindex="-1">June</option>
<option class="flatpickr-monthDropdown-month" value="6" tabindex="-1">July</option>
<option class="flatpickr-monthDropdown-month" value="7" tabindex="-1">August</option>
<option class="flatpickr-monthDropdown-month" value="8" tabindex="-1">September</option>
<option class="flatpickr-monthDropdown-month" value="9" tabindex="-1">October</option>
<option class="flatpickr-monthDropdown-month" value="10" tabindex="-1">November</option>
<option class="flatpickr-monthDropdown-month" value="11" tabindex="-1">December</option>
</select>
<div class="numInputWrapper"><input class="numInput cur-year" type="number" tabindex="-1" aria-label="Year"><span class="arrowUp"></span><span class="arrowDown"></span></div>
</div>
</div><span class="flatpickr-next-month"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 17 17">
<g></g>
<path d="M13.207 8.472l-7.854 7.854-0.707-0.707 7.146-7.146-7.146-7.148 0.707-0.707 7.854 7.854z"></path>
</svg></span>
</div>
<div class="flatpickr-innerContainer">
<div class="flatpickr-rContainer">
<div class="flatpickr-weekdays">
<div class="flatpickr-weekdaycontainer">
<span class="flatpickr-weekday"> Sun</span><span class="flatpickr-weekday">Mon</span><span class="flatpickr-weekday">Tue</span><span class="flatpickr-weekday">Wed</span><span class="flatpickr-weekday">Thu</span><span
class="flatpickr-weekday">Fri</span><span class="flatpickr-weekday">Sat </span>
</div>
</div>
<div class="flatpickr-days" tabindex="-1">
<div class="dayContainer"><span class="flatpickr-day prevMonthDay" aria-label="January 28, 2024" tabindex="-1">28</span><span class="flatpickr-day prevMonthDay" aria-label="January 29, 2024" tabindex="-1">29</span><span
class="flatpickr-day prevMonthDay" aria-label="January 30, 2024" tabindex="-1">30</span><span class="flatpickr-day prevMonthDay" aria-label="January 31, 2024" tabindex="-1">31</span><span class="flatpickr-day "
aria-label="February 1, 2024" tabindex="-1">1</span><span class="flatpickr-day " aria-label="February 2, 2024" tabindex="-1">2</span><span class="flatpickr-day " aria-label="February 3, 2024" tabindex="-1">3</span><span
class="flatpickr-day today" aria-label="February 4, 2024" aria-current="date" tabindex="-1">4</span><span class="flatpickr-day " aria-label="February 5, 2024" tabindex="-1">5</span><span class="flatpickr-day "
aria-label="February 6, 2024" tabindex="-1">6</span><span class="flatpickr-day " aria-label="February 7, 2024" tabindex="-1">7</span><span class="flatpickr-day " aria-label="February 8, 2024" tabindex="-1">8</span><span
class="flatpickr-day " aria-label="February 9, 2024" tabindex="-1">9</span><span class="flatpickr-day " aria-label="February 10, 2024" tabindex="-1">10</span><span class="flatpickr-day " aria-label="February 11, 2024"
tabindex="-1">11</span><span class="flatpickr-day " aria-label="February 12, 2024" tabindex="-1">12</span><span class="flatpickr-day " aria-label="February 13, 2024" tabindex="-1">13</span><span class="flatpickr-day "
aria-label="February 14, 2024" tabindex="-1">14</span><span class="flatpickr-day " aria-label="February 15, 2024" tabindex="-1">15</span><span class="flatpickr-day " aria-label="February 16, 2024" tabindex="-1">16</span><span
class="flatpickr-day " aria-label="February 17, 2024" tabindex="-1">17</span><span class="flatpickr-day " aria-label="February 18, 2024" tabindex="-1">18</span><span class="flatpickr-day " aria-label="February 19, 2024"
tabindex="-1">19</span><span class="flatpickr-day " aria-label="February 20, 2024" tabindex="-1">20</span><span class="flatpickr-day " aria-label="February 21, 2024" tabindex="-1">21</span><span class="flatpickr-day "
aria-label="February 22, 2024" tabindex="-1">22</span><span class="flatpickr-day " aria-label="February 23, 2024" tabindex="-1">23</span><span class="flatpickr-day " aria-label="February 24, 2024" tabindex="-1">24</span><span
class="flatpickr-day " aria-label="February 25, 2024" tabindex="-1">25</span><span class="flatpickr-day " aria-label="February 26, 2024" tabindex="-1">26</span><span class="flatpickr-day " aria-label="February 27, 2024"
tabindex="-1">27</span><span class="flatpickr-day " aria-label="February 28, 2024" tabindex="-1">28</span><span class="flatpickr-day " aria-label="February 29, 2024" tabindex="-1">29</span><span class="flatpickr-day nextMonthDay"
aria-label="March 1, 2024" tabindex="-1">1</span><span class="flatpickr-day nextMonthDay" aria-label="March 2, 2024" tabindex="-1">2</span><span class="flatpickr-day nextMonthDay" aria-label="March 3, 2024"
tabindex="-1">3</span><span class="flatpickr-day nextMonthDay" aria-label="March 4, 2024" tabindex="-1">4</span><span class="flatpickr-day nextMonthDay" aria-label="March 5, 2024" tabindex="-1">5</span><span
class="flatpickr-day nextMonthDay" aria-label="March 6, 2024" tabindex="-1">6</span><span class="flatpickr-day nextMonthDay" aria-label="March 7, 2024" tabindex="-1">7</span><span class="flatpickr-day nextMonthDay"
aria-label="March 8, 2024" tabindex="-1">8</span><span class="flatpickr-day nextMonthDay" aria-label="March 9, 2024" tabindex="-1">9</span></div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="form-group text-center hidden">
<a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStepFlowersHaveNotLastedAsLongAsExpected" data-target="issueWithWhatWasDeliveredStepMessage" id="issueWithWhatWasDelivered7DaysExceededBtn" class="btn btn-fw btn-green slideStep"> Contact </a>
</div>
<div class="form-group text-center"> <a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStepFlowersHaveNotLastedAsLongAsExpected" data-target="issueWithWhatWasDeliveredStep2" class="btn btn-fw btn-blue slideStep"> Back </a> </div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStepSubstitutionPolicyQuestionReDeliveryYesForm" class="form" method="post">
<div id="issueWithWhatWasDeliveredStepSubstitutionPolicyQuestionReDeliveryYesValidation" class="validation"></div>
<div class="form-group"> <label for="reDeliveryOrderMessage">Message *</label> <textarea name="message" cols="90" rows="5" id="reDeliveryOrderMessage" placeholder=" Please tell us more about the issue." maxlength="200"
class="form-control"></textarea> <span class="help-block charsCounterWrapper"> Characters Left: <span data-target="reDeliveryOrderMessage" data-max="200" class="charsCounter">200</span> </span> </div>
<div id="issueWithWhatWasDeliveredStepSubstitutionPolicyQuestionReDeliveryYesMessage"></div>
<div class="form-group"> <input type="hidden" id="issueWithWhatWasDeliveredStepSubstitutionPolicyQuestionReDeliveryYesTicketId" name="issueOrderMessageTicketId" value=""> <input type="submit" name="submit" value="Submit"
class="btn btn-fw btn-green" id="btnIssueWithWhatWasDeliveredStepSubstitutionPolicyQuestionReDeliveryYesSubmit"> </div>
<div class="form-group">
<a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStepSubstitutionPolicyQuestionReDeliveryYes" data-target="issueWithWhatWasDeliveredStepSubstitutionPolicyQuestionNo" class="btn btn-fw btn-blue slideStep"> Back </a> </div>
<input type="hidden" name="issue" value="My Arrangement Looks Different Than The Picture"> <input type="hidden" name="type" value="reDeliveryPickup">
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="issueWithWhatWasDeliveredStepMessageForm" class="form" method="post">
<div id="issueWithWhatWasDeliveredStepMessageValidation" class="validation"></div> <input type="hidden" id="issueOrderMessageTicketId" name="issueOrderMessageTicketId" value="">
<div class="form-group"> <label for="issueOrderMessage">Message *</label> <textarea name="message" cols="90" rows="5" id="issueOrderMessage" placeholder=" Please tell us more about the issue." maxlength="200" class="form-control"></textarea> <span
class="help-block charsCounterWrapper"> Characters Left: <span data-target="issueOrderMessage" data-max="200" class="charsCounter">200</span> </span> </div>
<div id="issueWithWhatWasDeliveredStepMessageMessage"></div>
<div class="form-group"> <input type="submit" name="submit" value="Submit" class="btn btn-fw btn-green" id="btnIssueOrderMessageSubmit"> </div>
<div class="form-group">
<a href="javascript:void(0);" data-parent="issueWithWhatWasDeliveredStepMessage" data-target="issueWithWhatWasDeliveredStepFlowersHaveNotLastedAsLongAsExpected" id="backFromMessage" class="btn btn-fw btn-blue slideStep"> Back </a> </div> <input
type="hidden" name="issue" value="My Arrangement Looks Different Than The Picture"> <input type="hidden" name="type" value="message">
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="modifyMyOrderForm" class="form-horizontal" method="post">
<div id="validationModifyMyOrderForm" class="validation"></div>
<div id="changeRequestWrapper" class="form-group"> <label for="changeRequestButtons" class="col-xs-12 mb-2">What would you like to change?</label>
<div class="col-sm-12">
<div class="btn-group btn-group-justified" id="changeRequestButtons" data-toggle="buttons"> <label for="modifyMyOrderChangeDeliveryAddress" data-target="changeRequest" class="btn btn-default btn-radio"> <input type="radio" name="changeRequest"
value="deliveryAddress" id="modifyMyOrderChangeDeliveryAddress" required="1"> Delivery Address </label> <label for="modifyMyOrderChangeDeliveryDate" data-target="changeRequest" class="btn btn-default btn-radio"> <input type="radio"
name="changeRequest" value="deliveryDate" id="modifyMyOrderChangeDeliveryDate" required="1"> Delivery Date </label> <label for="modifyMyOrderChangeRecipientName" data-target="changeRequest" class="btn btn-default btn-radio"> <input
type="radio" name="changeRequest" value="recipientName" id="modifyMyOrderChangeRecipientName" required="1"> Recipient Name </label> <label for="modifyMyOrderChangeCardMessage" data-target="changeRequest" class="btn btn-default btn-radio">
<input type="radio" name="changeRequest" value="cardMessage" id="modifyMyOrderChangeCardMessage" required="1"> Card Message </label> </div>
</div>
</div>
<div id="changeByWrapper" class="form-group hidden"> <label for="changeByButtons" class="col-xs-12 mb-2">Please select one of the options which allow you to change the order using your</label>
<div class="col-sm-12">
<div class="btn-group btn-group-justified" id="changeByButtons" data-toggle="buttons"> <label for="modifyMyOrderChangeByOrderNumber" data-target="changeBy" class="btn btn-default btn-radio"> <input type="radio" name="changeBy"
value="orderNumber" id="modifyMyOrderChangeByOrderNumber" required="1"> Order Number </label> <label for="modifyMyOrderChangeByBillingPhone" data-target="changeBy" class="btn btn-default btn-radio"> <input type="radio" name="changeBy"
value="billingPhone" id="modifyMyOrderChangeByBillingPhone" required="1"> Cell phone </label> <label for="modifyMyOrderChangeByEmail" data-target="changeBy" class="btn btn-default btn-radio"> <input type="radio" name="changeBy"
value="email" id="modifyMyOrderChangeByEmail" required="1"> Email address </label> </div>
<p id="changeMyOrderOptionInfo" class="mt-3 hidden"> This order modification will be linked to your most recent purchase. If you have placed more than 1 order recently, please use the Order Number selection. </p>
</div>
</div>
<div id="orderNumberModifyMyOrderWrapper" class="form-group modifyMyOrderFields hidden"> <label for="modifyMyOrderOrderNumber" class="col-sm-4 control-label">Please enter the order number</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="modifyMyOrderOrderNumber" size="32" maxlength="60" class="form-control"> </div>
</div>
<div id="billingPhoneModifyMyOrderWrapper" class="form-group modifyMyOrderFields hidden"> <label for="modifyMyOrderBillingPhone" class="col-sm-4 control-label">Please eneter the cell phone on the number</label>
<div class="col-sm-8"> <input type="text" name="billingPhone" value="" size="32" maxlength="30" id="modifyMyOrderBillingPhone" class="form-control"> </div>
</div>
<div id="emailModifyMyOrderWrapper" class="form-group modifyMyOrderFields hidden"> <label for="modifyMyOrderEmail" class="col-sm-4 control-label">Please enter the email address on the order</label>
<div class="col-sm-8"> <input type="email" name="email" value="" size="32" maxlength="60" id="modifyMyOrderEmail" class="form-control"> </div>
</div>
<div id="modifyMyOrderSmsMessageConsent" style="display: none"> </div>
<div id="modifyMyOrderSubmitWapper" class="form-group hidden">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="rushOrderIssueForm" class="form-horizontal" method="post">
<div id="validationRushOrderIssueForm" class="validation"></div>
<div class="form-group"> <label for="rushOrderOrderNo" class="col-sm-4 control-label">Order Number *</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="rushOrderOrderNo" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="rushOrderOrderEmail" class="col-sm-4 control-label">Email</label>
<div class="col-sm-8"> <input type="email" name="email" value="" size="32" maxlength="60" id="rushOrderOrderEmail" class="form-control"> </div>
</div>
<div class="form-group"> <label for="rushOrderOrderPhone" class="col-sm-4 control-label">Phone</label>
<div class="col-sm-8"> <input type="text" name="billingPhone" value="" size="32" maxlength="30" id="rushOrderOrderPhone" class="form-control"> </div>
</div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="rushOrderIssueExpDelForm" class="form-horizontal dNone" method="post">
<div id="expDelWrapper" class="form-group"> <label for="rushOrderExpDayButtons" class="col-sm-4 control-label">Was the order delivered after requested Rush Delivery Time of <span id="rushOrderDeliveryTimeInfo"></span> on the <span
id="rushOrderDeliveryDateInfo"></span>?</label>
<div class="col-sm-8">
<div class="btn-group btn-group-justified" id="rushOrderExpDayButtons" data-toggle="buttons"> <label for="rushOrderOrderExpDelNo" data-target="rushOrderOrderExpDel" class="btn btn-default btn-radio"> <input type="radio"
name="rushOrderOrderExpDel" value="0" id="rushOrderOrderExpDelNo"> No </label> <label for="rushOrderOrderExpDelYes" data-target="rushOrderOrderExpDel" class="btn btn-default btn-radio"> <input type="radio" name="rushOrderOrderExpDel"
value="1" id="rushOrderOrderExpDelYes"> Yes </label> </div>
<p class="text-center">Select one</p>
</div>
</div>
<div id="expDelYesWrapper" class="dNone">
<hr>
<div id="validationRushOrderIssueExpDelForm" class="validation"></div>
<div class="form-group"> <label for="rushOrderDeliveryDate" class="col-sm-4 control-label">Please enter delivery date</label>
<div class="col-sm-8">
<div class="row">
<div class="col-xs-7 col-sm-8">
<div class="input-group"> <span class="input-group-addon"><i class="fa"></i></span> <input type="hidden" name="deliveryDate" value="" size="32" maxlength="60" id="rushOrderDeliveryDate"
class="form-control flat-datepicker flatpickr-input"><input class="form-control flat-datepicker form-control input" placeholder="" tabindex="0" type="text" readonly="readonly"> </div>
</div>
<div class="col-xs-5 col-sm-4">
<div class="input-group"> <span class="input-group-addon"><i class="fa"></i></span> <input type="text" name="deliveryTime" value="" size="32" maxlength="60" id="rushOrderDeliveryTime" class="form-control flat-timepicker flatpickr-input"
readonly="readonly"> </div>
</div>
</div>
</div>
</div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="hidden" name="orderNumber" value="" id="rushOrderOrderExpDelOrderNumber"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</div>
<div class="row">
<div id="expDelNoWrapper" class="col-sm-offset-4 col-sm-8 dNone">
<hr> Please choose one so we may better assist you: <ul class="defaultList">
<li> <a class="openPanel" data-target="delivery_status_link" href="javascript:void(0);">Where's My Stuff</a> </li>
<li> <a class="openPanel" data-target="billingInquiryOther" href="javascript:void(0);">I Have A Billing Inquiry</a> </li>
<li> <a class="openPanel" data-target="changeMyOrder" href="javascript:void(0);">Change or Modify my Order</a> </li>
<li> <a class="openPanel" data-target="delivered-product-issue" href="javascript:void(0);">Issue with what was delivered</a> </li>
</ul>
</div>
</div>
</form>POST https://www.avasflowers.net/customersupport/requestinvoice
<form action="https://www.avasflowers.net/customersupport/requestinvoice" id="resendInvoiceEmailForm" class="request_invoice email form-horizontal" method="post">
<div class="form-group"> <label for="resendInvoiceEmail" class="col-sm-4 control-label">Enter E-mail used when you placed your order *</label>
<div class="col-sm-8"> <input type="text" autocomplete="off" name="email" value="" size="32" maxlength="60" id="resendInvoiceEmail" class="form-control"> </div>
</div>
<div id="resendInvoiceEmailFormSmsMessageConsent" style="display: none"> </div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div> <input type="hidden" name="match_type" value="email">
<div class="message success">Your invoice is on it's way! Thanks for choosing Avas Flowers</div>
<div class="message error">We could not find any matching orders. Please correct the email address and try again, or <a id="showResendInvoicePhoneForm">CLICK HERE</a> to search by billing phone number.</div>
</form>POST https://www.avasflowers.net/customersupport/requestinvoice
<form action="https://www.avasflowers.net/customersupport/requestinvoice" id="resendInvoicePhoneForm" class="request_invoice phone form-horizontal" style="display: none;" method="post">
<div class="form-group"> <label for="resendInvoicePhone" class="col-sm-4 control-label">Billing phone # on order</label>
<div class="col-sm-8"> <input type="text" name="phone" maxlength="15" id="resendInvoicePhone" class="form-control"> </div>
</div>
<div class="form-group"> <label for="resendInvoiceEmailPhone" class="col-sm-4 control-label">Email to send invoice to</label>
<div class="col-sm-8"> <input type="text" name="email" id="resendInvoiceEmailPhone" value="" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="resendInvoiceUpdateOrder" class="col-sm-4 control-label">Update order email</label>
<div class="col-sm-8">
<div class="checkbox"> <label> <input type="checkbox" name="updateOrder" id="resendInvoiceUpdateOrder" value="1"> (This will overwrite the email currently stored with the order) </label> </div>
</div>
</div>
<div id="resendInvoicePhoneFormSmsMessageConsent" style="display: none"> </div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div> <input type="hidden" name="match_type" value="phone">
<div class="message success">Your invoice is on it's way! Thanks for choosing Avas Flowers</div>
<div class="message error">We could not find any matching orders. Please verify the phone and credit card data and try again, or <a id="showResendInvoiceEmailForm">CLICK HERE</a> to search by email.</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="dup-order-issue-form" class="form-horizontal" method="post">
<div class="form-group"> <label for="dup-first-name" class="col-sm-4 control-label">First Name *</label>
<div class="col-sm-8"> <input type="text" name="dup-first-name" value="" id="dup-first-name" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="dup-last-name" class="col-sm-4 control-label">Last Name *</label>
<div class="col-sm-8"> <input type="text" name="dup-last-name" value="" id="dup-last-name" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="dup-order-email" class="col-sm-4 control-label">Email *</label>
<div class="col-sm-8"> <input type="email" name="dup-order-email" value="" id="dup-order-email" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="dup-main-order-no" class="col-sm-4 control-label">Original Order Number *</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="dup-main-order-no" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="extra-order-numbers" class="col-sm-4 control-label">Duplicate Order Numbers *</label>
<div class="col-sm-8"> <input type="text" name="extra-order-numbers" value="" id="extra-order-numbers" placeholder="Ex: 100001,100002,100003, ..." size="32" class="form-control"> </div>
</div>
<div class="form-group"> <label for="dup-order-message" class="col-sm-4 control-label">Message</label>
<div class="col-sm-8"> <textarea name="dup-order-message" cols="90" rows="5" id="dup-order-message" placeholder="Briefly add any notes you feel may help us to resolve this issue." maxlength="200" class="form-control"></textarea> <span
class="help-block charsCounterWrapper"> Characters Left: <span data-target="dup-order-message" data-max="200" class="charsCounter">200</span> </span> </div>
</div>
<div class="clearfix message"></div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="dup-order-submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="billingInquiryForm" class="form-horizontal" method="post">
<div id="validationBillingInquiry" class="validation"></div>
<div class="form-group"> <label for="modifyBillingInquiryOrderNumber" class="col-sm-4 control-label">Please enter the order number</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="orderNumberBillingInquiry" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="emailBillingInquiry" class="col-sm-4 control-label">E-mail address</label>
<div class="col-sm-8"> <input type="email" name="email" value="" size="32" maxlength="60" id="emailBillingInquiry" class="form-control"> </div>
</div>
<div class="form-group"> <label for="billingPhoneBillingInquiry" class="col-sm-4 control-label">Billing phone number</label>
<div class="col-sm-8"> <input type="text" name="billingPhone" value="" size="32" maxlength="30" id="billingPhoneBillingInquiry" class="form-control"> </div>
</div>
<div id="billingInquiryFormSmsMessageConsent" style="display: none"> </div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="billingInquiryOtherForm" class="form-horizontal" method="post">
<div id="validationBillingInquiryOther" class="validation"></div>
<div class="form-group"> <label for="firstNameBillingInquiryOther" class="col-sm-4 control-label">First name</label>
<div class="col-sm-8"> <input type="text" name="firstName" value="" size="32" maxlength="60" id="firstNameBillingInquiryOther" class="form-control"> </div>
</div>
<div class="form-group"> <label for="lastNameBillingInquiryOther" class="col-sm-4 control-label">Last name</label>
<div class="col-sm-8"> <input type="text" name="lastName" value="" size="32" maxlength="60" id="lastNameBillingInquiryOther" class="form-control"> </div>
</div>
<div class="form-group"> <label for="emailBillingInquiryOther" class="col-sm-4 control-label">Email</label>
<div class="col-sm-8"> <input type="email" name="email" value="" size="32" maxlength="60" id="emailBillingInquiryOther" class="form-control"> </div>
</div>
<div class="form-group"> <label for="billingPhoneBillingInquiryOther" class="col-sm-4 control-label">Phone number</label>
<div class="col-sm-8"> <input type="text" name="billingPhone" value="" size="32" maxlength="30" id="billingPhoneBillingInquiryOther" class="form-control"> </div>
</div>
<div class="form-group"> <label for="orderNumberBillingInquiryOther" class="col-sm-4 control-label">Order number</label>
<div class="col-sm-8"> <input type="text" name="orderNumber" value="" id="orderNumberBillingInquiryOther" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group"> <label for="commentBillingInquiryOther" class="col-sm-4 control-label">Briefly describe your billing issue. (200 max chars)</label>
<div class="col-sm-8"> <textarea name="comment" cols="10" rows="4" size="32" maxlength="200" id="commentBillingInquiryOther" class="form-control"></textarea> <span class="help-block charsCounterWrapper"> Characters Left: <span
class="charsCounter" data-target="commentBillingInquiryOther" data-max="200">200</span> </span> </div>
</div>
<div id="billingInquiryFormOtherSmsMessageConsent" style="display: none"> </div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="hidden" name="billingInquiryOtherFormTicketId" id="billingInquiryOtherFormTicketId" value=""> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"
id="btnBillingInquiryOtherSubmit"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="unsubscribeEmailForm" class="form-horizontal" method="post">
<div class="form-group"> <label for="email" class="col-sm-4 control-label">Enter E-mail you want to unsubscribe *</label>
<div class="col-sm-8"> <input id="unsubscribeEmail" type="text" autocomplete="off" name="email" value="" size="32" maxlength="60" class="form-control"> </div>
</div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Unsubscribe" class="btn btn-block btn-green"> </div>
</div> <input type="hidden" name="unsubscribe_email" value="unsubscribe_email">
<div class="message" id="message-success-email">An email has been sent to the provided address. Please be sure to check your 'Junk' folder for this email if it does not appear in your 'Inbox'. Click on the link in the email to complete your request
to unsubscribe from the Avas Flowers mailing list.</div>
<div class="message" id="message-error-email">There was an error processing your request. Please call us at 855-543-6712 for assistance.</div>
<div class="message" id="message-error-email-not-found">Provided address was not found in our database. Please call us at 855-543-6712 for assistance.</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="unsubscribePhoneForm" class="form-horizontal" method="post">
<div class="form-group"> <label for="phonenumber" class="col-sm-4 control-label">Enter Phone Number you'd like to Unsubscribe from Text Alerts *</label>
<div class="col-sm-8"> <input id="unsubscribePhone" type="text" name="phoneNumber" value="" size="32" maxlength="60" class="form-control" required=""> </div>
</div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="unsubscribePhoneSubmit" value="Unsubscribe" class="btn btn-block btn-green"> </div>
</div>
<div class="message" id="message-success-phone">Phone number has been unsubscribed.</div>
<div class="message" id="message-error-phone">There was an error processing your request. Please call us at 855-543-6712 for assistance.</div>
<div class="message" id="message-error-phone-not-found"> Provided phone number was not found in our database. You may try again by adding or removing the country code. Otherwise, please call us at 855-543-6712 for assistance. </div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="cancelOrderFormValidation" class="cancel-order-validation-form form-horizontal" method="post">
<div class="form-group"> <label for="cancel-order-no" class="col-sm-4 control-label">Order Number *</label>
<div class="col-sm-8"> <input type="text" name="cancel-order-no" value="" required="1" size="32" maxlength="60" id="cancel-order-no" class="form-control"> </div>
</div>
<div class="form-group"> <label for="cancel-order-email" class="col-sm-4 control-label">Email</label>
<div class="col-sm-8"> <input type="email" name="cancel-order-email" value="" size="32" maxlength="60" id="cancel-order-email" class="form-control"> </div>
</div>
<div class="form-group"> <label for="cancel-order-phone" class="col-sm-4 control-label">Phone</label>
<div class="col-sm-8"> <input type="text" name="cancel-order-phone" value="" size="32" maxlength="30" id="cancel-order-phone" class="form-control"> </div>
</div>
<div class="form-group"> <label for="cancel_reasons" class="col-sm-4 control-label">Cancel Reason *</label>
<div class="col-sm-8"> <select name="cancel_reasons" required="" class="form-control">
<option value="">Please specify why you'd like to cancel</option>
<option value="no_longer_need_it">No Longer Need It</option>
<option value="buying_somewhere_else">Buying Somewhere Else</option>
<option value="need_to_change_the_order">Need to Change The Order *</option>
<option value="other">Other</option>
</select> </div>
</div>
<div class="clearfix message"> </div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="cancel-order-btn" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="cancelOrderConfirmationForm" class="form-horizontal" method="post">
<div id="switchToChangeMyOrderDiv">
<div> <strong>You don't need to cancel your order to make a change. Please click on the button below to change your order.</strong> </div>
<div id="changeToMyOrderBtnContainer"> <a id="switch-to-change-my-order" name="switch-to-change-my-order" class="btn btn-fw btn-green"> Change My Order </a> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="cancel-escalate" class="form-horizontal" method="post"> <input type="hidden" name="orderNoEscalate" id="orderNoEscalate" value=""> <input type="hidden" name="phoneEscalate"
id="phoneEscalate" value=""> <input type="hidden" name="emailEscalate" id="emailEscalate" value=""> <input type="hidden" name="cancel_action" id="cancel_action" value="escalate'"> <input type="hidden" name="cancelUpgrade" id="cancelUpgrade"
value=""> <input type="hidden" name="isEligible" id="isEligible" value="">
<h3 id="cancelOrderEscalateHeader">My order falls outside of the Standard Cancellation Policy. I understand Avas Flowers may not be able to cancel. I would like to contact Customer Service.</h3>
<div class="form-group"> <label for="dup-first-name" class="col-sm-4 control-label">Issue type</label>
<div class="col-sm-8"> <span class="control-label" id="cancelOrderEscalateIssue">I want to cancel</span> </div>
</div>
<div class="form-group hidden"> <label for="dup-first-name" class="col-sm-4 control-label">Order number</label>
<div class="col-sm-8"> <span class="control-label order_no_label"></span> </div>
</div>
<div class="form-group"> <label for="dup-first-name" class="col-sm-4 control-label" id="cancelOrderEscalateMessageLabel">Please briefly explain the matter so that we may look into this further</label>
<div class="col-sm-8"> <textarea class="form-control" name="customerMessage" id="customerMessage" maxlength="125"></textarea> <span class="help-block charsCounterWrapper"> Characters Left: <span class="charsCounter" data-target="customerMessage"
data-max="125">125</span> </span> </div>
</div>
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <button type="submit" id="sendCancelRequestEscalateForm" class="btn btn-block btn-green"> Send </button> </div>
</div>
</form>POST https://www.avasflowers.net/customersupport
<form action="https://www.avasflowers.net/customersupport" id="inquiriesForm" class="form-horizontal" method="post">
<div class="form-group"> <label for="name" class="col-sm-4 control-label">Name *</label>
<div class="col-sm-8"> <input type="text" required="" name="name" value="" size="32" maxlength="60" id="name" class="form-control"> </div>
</div>
<div class="form-group"> <label for="email" class="col-sm-4 control-label">Email *</label>
<div class="col-sm-8"> <input type="text" required="" name="email" value="" size="32" maxlength="60" id="email" class="form-control"> </div>
</div>
<div class="form-group"> <label for="phone" class="col-sm-4 control-label">Phone *</label>
<div class="col-sm-8"> <input type="text" required="" name="phone" value="" size="32" maxlength="30" id="phone" class="form-control"> </div>
</div>
<div class="form-group"> <label for="comments" class="col-sm-4 control-label">Message *</label>
<div class="col-sm-8"> <textarea rows="12" cols="40" required="" name="comments" id="comments" class="form-control"></textarea> </div>
</div>
<div class="form-group"> <label for="antispam" class="col-sm-4 control-label">Is fire hot or cold? *</label>
<div class="col-sm-8"> <input type="text" name="antispam" required="" value="" size="22" maxlength="10" id="antispam" class="form-control" style="width:80px; display:inline-block;"> <span class="help-block" style="display:inline-block;"> – <span
class="ans-text">Your answer proves you're a person</span> </span> </div>
</div>
<div class="form-group">
<div class="clearfix" style="margin:7px 0">
<div class="message"></div>
</div>
</div> <input type="hidden" name="contact_us" value="contact_us">
<div class="form-group">
<div class="col-sm-offset-4 col-sm-8"> <input type="submit" name="submit" value="Submit" class="btn btn-block btn-green"> </div>
</div>
</form>Text Content
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PLEASE CHOOSE FROM THE OPTIONS BELOW
FIND MY ORDER NUMBER
Have you placed your order within the last 30 days?
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WHERE'S MY STUFF
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Order Number *
ISSUE WITH ITEM(S) THAT WERE DELIVERED
Step 1: Identify your order number
Order Number *
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We apologize for any issue you have experienced. We want to help remedy this
situation for you.
Step 2: Select Which option Best Describe Your Issue
Missing items Not satisfied with what was delivered Flowers have not lasted as
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ONCE YOU'RE DONE REPORTING YOUR MISSING ITEMS. CLICK SUBMIT TO PROCEED.
Note: If your main product(s) are missing. Please click "Back" and select
"Where's My Stuff" from the main menu
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Reported as not delivered
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We apologize for any inconvenience. Please check your email as we attempt to
resolve this matter. Please check your spam folder as well.
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We apologize that the item(s) did not match your expectations.
Please select the item that this applies to.
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Your Main Product(s) Quantity Price Selection
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Please review substitution policy to proceed
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Substitution policy
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Substitutions may be necessary to ensure your arrangement or specialty gift is
delivered in a timely manner. The utmost care and attention is given to your
order to ensure that it is as similar as possible to the requested item.
Flowers
* In arrangements of assorted flowers, the colors shown online will be used if
at all possible, even if this means substituting other kinds of flowers of
equal or greater value.
* For one-of-a-kind flower arrangements, such as all roses or all tulips, we
will make an attempt to match the flower type, but may substitute with
another color.
* If the floral container or vase shown online is not available, a similar
container will be used.
Plants
* For green and blooming plants, similar plants may be substituted of equal or
greater value.
* For one-of-a-kind plants, such as orchids, we will make every attempt to
match the plant type, but may substitute with another color.
* If the plant container or basket shown online is not available, a similar
container will be used.
Specialty Gifts
* Specialty gifts like balloons, bears, and gift baskets may be substituted
with another specialty gift of equal or greater value and of similar theme
and category
Unavailability of Local Florist
In the event that there is no local florist which is able to hand-deliver a
product, then Avas Flowers reserves the right to substitute a Farm Fresh product
of equal or greater value to direct ship an item. Avas Flowers will attempt to
notify the Customer by phone or email (whichever is provided by the Customer) in
the event there is a need to substitute a Farm Fresh product due to the
unavailability of a local florist.
I have read the substitution policy
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After reviewing our Substitution Policy, does your arrangement fall within our
Substitution Guidelines?
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Yes
No
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We're glad we were able to clear this up!
We hope your recipient loves the arrangement!
Let us make this right by redelivering an arrangement at no additional cost.
We have a 7 day freshness Guarantee.
Please Redeliver
No I don't want a Free Redelivery
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Pick up and redelivery selected
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We will coordinate with the recipient to have the arrangement replaced with a
more suitable item.
Upon completion of the redelivery, you will receive a delivery confirmation
email. Please also be sure to check your SPAM folder.
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We apologize for any inconvenience. We've sent you an email as well confirming
your customer support case. We will be contacting you shortly to resolve this
matter.
Please keep an eye out for correspondence from us. Be sure to check your SPAM
folder, just in case.
CHANGE OR MODIFY MY ORDER
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Please select one of the options which allow you to change the order using your
Order Number Cell phone Email address
This order modification will be linked to your most recent purchase. If you have
placed more than 1 order recently, please use the Order Number selection.
Please enter the order number
Please eneter the cell phone on the number
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RUSH ORDER ISSUE
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RESEND ME MY INVOICE
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We could not find any matching orders. Please correct the email address and try
again, or CLICK HERE to search by billing phone number.
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(This will overwrite the email currently stored with the order)
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We could not find any matching orders. Please verify the phone and credit card
data and try again, or CLICK HERE to search by email.
MY ORDER WAS DUPLICATED
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I HAVE A BILLING INQUIRY
I want to receive a copy of my invoice
Tell me more about the service fee
The service fee is to ensure the proper care and handling of your order -
whether it be our local, top performing affiliate florist in the area, our main
location, or through our Farm-Fresh facility. Some companies simply conceal
their service fee into to the cost of the flowers in addition to charging a
delivery fee. We prefer to keep it separate so that you know exactly what you
are paying for. For more information click here.
I HAVE A QUESTION REGARDING A CHARGE ON MY INVOICE
Please enter the order number
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SALES TAX
Tax, when applicable, is calculated based upon the sales tax rate of your
recipient's state. This amount is calculated after you provide the address for
your order.
OTHER BILLING INQUIRIES
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or removing the country code. Otherwise, please call us at 855-543-6712 for
assistance.
Holiday Floral Delivery
CANCEL MY ORDER
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Please specify why you'd like to cancel No Longer Need It Buying Somewhere Else
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You don't need to cancel your order to make a change. Please click on the button
below to change your order.
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THIS ORDER IS ALREADY IN PROGRESS AND SCHEDULED FOR DELIVERY.
PLEASE FILL OUT THIS FORM SO WE CAN TRY TO TAKE CARE OF YOUR REQUEST. A CUSTOMER
SERVICE REPRESENTATIVE WILL CONTACT YOU SHORTLY. PLEASE BE PATIENT AS WE RESPOND
TO CUSTOMER SERVICE REQUESTS IN THE ORDER IN WHICH THEY ARE RECEIVED.
MY ORDER FALLS OUTSIDE OF THE STANDARD CANCELLATION POLICY. I UNDERSTAND AVAS
FLOWERS MAY NOT BE ABLE TO CANCEL. I WOULD LIKE TO CONTACT CUSTOMER SERVICE.
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Characters Left: 125
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PLEASE READ OUR CANCELLATION POLICY AS IT APPEARS YOUR ORDER FALLS OUTSIDE THE
CANCELLATION POLICY.
CANCELLATION POLICY
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Orders for Products may be canceled within twenty-four (24) hours after they are
placed, except for orders for Same Day Delivery or Next Day Delivery, which may
not be canceled. Cancellations can be done by calling our customer service
department at (855) 543-6712 or done online
https://www.avasflowers.net/customersupport
I have read the Cancellation Policy View Full Terms of Service
Health Crisis & Substitution Rules
FAQ'S & HISTORY
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NON CUSTOMER SERVICE RELATED INQUIRY
THIS CONTACT FORM IS FOR NON-CUSTOMER-SERVICE RELATED INQUIRIES. IF YOU HAVE A
CUSTOMER SERVICE ISSUE, PLEASE UTILIZE THE MOST APPLICABLE CUSTOMER SERVICE
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© 2006-2024 Avas Flowers® Florists. All rights Reserved - - Floral
Arrangements & Delivery Services.
Delivery will be made by Avas, an affiliate local florist, or an overnight
delivery service.
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