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* 1818 Comments
YOUTUBER BANNED FROM FLYING QATAR AIRWAYS OVER SCATHING REVIEW: ‘OUTDATED
PLANES, DIRTY CABINS’
By
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Published Dec. 21, 2023, 4:10 p.m. ET
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An aviation YouTuber who posted a negative review of Qatar Airways over its
“outdated planes, dirty cabins” and “unmotivated” crew said he was barred from
flying with the airline ever again because of the video.
Josh Cahill, who boasts more than 650,000 subscribers on YouTube, shared a video
titled “THE SHOCKING DECLINE OF QATAR AIRWAYS” in August, which he described as
“a comprehensive flight review.”
After the 13-minute video — which took issue with everything from the
welcome-aboard greeting to the seating arrangement, entertainment options and
food — Cahill posted a follow-up video on Dec. 16 claiming that Qatar asked him
to take the video down, offering him a free flight if he complied.
Cahill said he refused, and Qatar Airways attempted to compromise by asking that
he remove any negative comments posted on his video.
When he denied their request a second time, the Doha-based airline sent an email
to Cahill informing him that it had canceled a future booking he had on a Qatar
Airways flight and banned him from ever traveling with the airline again.
“The flight was booked before I was banned and posted the video,” Cahill told
The Post. “For safety reasons I wouldn’t fly Qatar anymore even if they unban me
because I’d most likely get arrested in Doha. However the whole ‘unban’ movement
is to set an example that airlines shouldn’t get away with censoring flight
reviewers.”
The email obtained by Business Insider cited the airline’s “conditions of
carriage,” which give Qatar broad discretion to refuse service to passengers.
3
Josh Cahill was banned from ever flying Qatar Airways again after posting a
review to YouTube — where he boasts more than 650,000 subscribers — that was
critical of every point of the customer experience, including to the seating
arrangement, entertainment options and food. Josh Cahill/Youtube
3
Cahill described the plane as an “old lady” for its 275 seats arranged in a 242
seating configuration and “outdated” TV screen with “underwhelming” screen
quality. Stig Alenas – stock.adobe.com
Cahill said in the video that he received an email from a staff member on the
flight he filmed, saying she had not given him permission to record her.
SEE ALSO
AIRLINE PASSENGER ACCUSED OF STEALING $23K IN CASH FROM FELLOW TRAVELERS DURING
FLIGHT
She also told the YouTuber — who blurred any faces that appeared in the review
video besides his own — that she feared she would be fired if she didn’t send
that email.
Cahill told Insider that he hasn’t been in contact with anyone from Qatar
Airways since his December video, but was “surprised by Qatar’s drastic
response.”
“In 10 years of reviewing airlines I have never been banned from any airline,
nor has any of them ever offered me a free flight in return to delete the
negative review,” he added. “That was indeed a first-timer.”
The Post has sought comment from Cahill and Qatar Airways.
In his review of the airline, Cahill walked through his entire experience,
starting with boarding.
“This is certainly not the Qatar Airways I remember,” he said as soon as he
stepped onto the plane.
“Crew were turning their back to me without saying hello, being suer cold and
not the slightest interest in their customer, who paid a lot of money to fly
with them today.”
Once on board, he called the plane an “old lady” for its 275 seats arranged in a
242 seating configuration and “outdated” TV screen with “underwhelming” screen
quality.
It was also the first time in more than 600 flights that Cahill said an airline
had run out of snack choices by the time the cart reached his seat, “and I
wasn’t even sitting in the back of the plane,” he noted.
The video has since amassed more than 620,000 views.
Many commenters shared having a similar experience with the airline which,
despite the negative reviews, touts on its website that it topped Skytrax’s
World’s Best Business Class ranking for the 10th consecutive year.
“You have put my experience in words and motion, which I couldn’t do myself,”
one commenter wrote to Cahill. “I had always looked forward to flying the best
airline in the world, Qatar Airways, and when I did, I asked myself why it was
given that title in the first place.”
3
Qatar Airways asked that Cahill take down his video or remove negative comments.
When he denied both requests, the Doha-based airline said he was barred from
flying. NurPhoto via Getty Images
“I had a business class flight with QR from Doha to Munich this summer and I
have to say that the service was sub-standard… The crew was negligent, didn’t
prepare the food as requested, forgot the beverages accompanying the lunch and
were snappy when I complained. Not what you expect from the best airline,”
another wrote.
Others shared that they had worked for the airline, and poor working conditions
drained staffers’ motivation to be friendly to customers.
18
What do you think? Post a comment.
“As a flight attendant at Qatar Airways you are definitely right,” one user
chimed in. “One mishap here and there, one tissue upside down and I’m scared I
will be fired. I have been flying continuously for the last week, twice I did
turnaround flights to Europe sectors. Twice. No rest whatsoever.”
“I work as a receptionist at a hotel that accommodates Qatar crew near Heathrow.
Poor people are exhausted, they get treated like sh*t by the company and and
hence there is no motivation,” another shared.
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* 1818 Comments
Filed under
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* 12/21/23
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Josh Cahill was banned from ever flying Qatar Airways again after posting a
review to YouTube -- where he boasts more than 650,000 subscribers -- that was
critical of every point of the customer experience, including to the seating
arrangement, entertainment options and food. Josh Cahill/Youtube
Cahill described the plane as an "old lady" for its 275 seats arranged in a 242
seating configuration and "outdated" TV screen with "underwhelming" screen
quality. Stig Alenas - stock.adobe.com
Qatar Airways asked that Cahill take down his video or remove negative comments.
When he denied both requests, the Doha-based airline said he was barred from
flying. NurPhoto via Getty Images
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