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DELIVERING EXPERT ADVICE SINCE 1994.


DELIVERING EXPERT ADVICE SINCE 1994.


ABOUT US



As a preferred partner to the world’s leading providers of print hardware, we
marry our expertise with the best technology there is to provide the most
appropriate solution for your business. Let us help you select the best of the
best for your needs.

Our higher-level accreditation with the world’s leading print manufacturers
recognises our superior service levels and our proven ability to understand
which devices and technology will deliver the very best results for our clients.

In turn we receive their highest levels of commercial and technical support –
benefits which we can pass on to our clients to make them more streamlined, more
stable and more secure.

Our service teams are manufacturer-trained to keep your hardware working to the
highest standards.


OUR SERVICES



Managed Print Services
Print Management Software
Multifunctional devices
Multi/single function printers
Cloud Print Services
Document Digitalisation

Document Security
Scanning solutions
Graphic systems
Production and print room systems
Advanced finishing systems
Onsite and Remote support 


YEARS



26 years


AVERAGE SERVICE RESPONSE TIME



2 hours 28minutes


AVERAGE FIRST TIME FIX RATE



98.9%


OUR EXPERIENCE



With over twenty six years’ experience, FCBS supports businesses of all shapes
and sizes in every industry sector. This depth of experience has equipped us
with vast amounts of specialist knowledge allowing us to design and tailor a
solution specifically to suit the business landscape in which you operate.

Our higher level supplier partnerships give us access to product roadmaps,
allowing us to future-proof our clients’ print solutions.





MANAGING DOCUMENT TECHNOLOGY EFFECTIVELY



It’s one of the single most effective things you can do to reduce costs and we
can help. First Class Business Solutions (FCBS) are experts in delivering
bespoke print and document management solutions to fit the needs of your
organisation.




DESIGNING SOLUTIONS TAILORED TO OUR CLIENTS


It’s what we do best. At FCBS we understand all our clients’ needs are
different. That’s what makes life interesting. That’s why at FCBS we take the
time to talk to you and understand your business needs.


Company Established
+
Installs Completed
's
Happy Clients


WHAT PEOPLE SAY 



'We have found First Class Business Solutions’ ability to supply us with the
correct specification of equipment invaluable. They have consistently provided a
very high standard of customer service and we benefit from an excellent working
relationship. We have no hesitation in highly recommending them to potential
customers.’"

IT Director – creative media company London

“Not only did we find First Class Business Solutions best value for money, but
also determined that they were the most suitable organisation to provide [our
company] with the correct equipment, software and support to not only meet our
requirements now, but also in the forthcoming years of the agreement. Since
awarding the agreement to First Class Business Solution we have been impressed
with the levels of service provided, the professionalism of the staff and the
excellent response times. I would highly recommend First Class Business
Solutions to any business”

IT Manager - international hedge fund

“FCBS provide remote monitoring, onsite and technical support and full
consumable management for the new fleet. This tailored solution has improved our
procedures, technology and significantly reduced our costs. The ongoing
management provided has been exceptional and I would highly recommend FCBS's
services.”

Buyer - multinational organisation

“We had been with our incumbent supplier for a number of years and never had any
real issues, however FCBS’ approach was refreshing and uncovered areas within
the business we could improve and reduce waste and costs. The changeover was
seamless and staff embraced the changes thanks to FCBS. They have been working
with us since the deployment and enhanced the solution further…. First Class do
what they say”

Procurement Manager - multinational organisation

“FCBS have provided a managed print solution that works! We spoke to a number of
organisations that offered us MPS, however FCBS took time to understand our
business needs, were professional in all aspects of their work and have resolved
a number of issues including reducing our spend by 38%, and reducing our
internal IT burden. The mixed deployment plan worked and allowed us to sweat
some existing assets under the agreement.”

IT Director - large financial institution EC2 London

“We have around 140 devices across 65 sites, supplied, managed and serviced by
FCBS. The handling of the commercial and practical aspects during setup was
excellent. When support and service issues have occurred, they have been dealt
with quickly and professionally. The real difference for us as an IT department
is that printer management is effectively a very light touch now, compared with
our previous estate of unmanaged printers. It just works and we know exactly
what we are paying”.

IT Director - multinational organisation

'We have found First Class Business Solutions’ ability to supply us with the
correct specification of equipment invaluable. They have consistently provided a
very high standard of customer service and we benefit from an excellent working
relationship. We have no hesitation in highly recommending them to potential
customers.’"

IT Director – creative media company London

“Not only did we find First Class Business Solutions best value for money, but
also determined that they were the most suitable organisation to provide [our
company] with the correct equipment, software and support to not only meet our
requirements now, but also in the forthcoming years of the agreement. Since
awarding the agreement to First Class Business Solution we have been impressed
with the levels of service provided, the professionalism of the staff and the
excellent response times. I would highly recommend First Class Business
Solutions to any business”

IT Manager - international hedge fund

“FCBS provide remote monitoring, onsite and technical support and full
consumable management for the new fleet. This tailored solution has improved our
procedures, technology and significantly reduced our costs. The ongoing
management provided has been exceptional and I would highly recommend FCBS's
services.”

Buyer - multinational organisation

“We had been with our incumbent supplier for a number of years and never had any
real issues, however FCBS’ approach was refreshing and uncovered areas within
the business we could improve and reduce waste and costs. The changeover was
seamless and staff embraced the changes thanks to FCBS. They have been working
with us since the deployment and enhanced the solution further…. First Class do
what they say”

Procurement Manager - multinational organisation

“FCBS have provided a managed print solution that works! We spoke to a number of
organisations that offered us MPS, however FCBS took time to understand our
business needs, were professional in all aspects of their work and have resolved
a number of issues including reducing our spend by 38%, and reducing our
internal IT burden. The mixed deployment plan worked and allowed us to sweat
some existing assets under the agreement.”

IT Director - large financial institution EC2 London

“We have around 140 devices across 65 sites, supplied, managed and serviced by
FCBS. The handling of the commercial and practical aspects during setup was
excellent. When support and service issues have occurred, they have been dealt
with quickly and professionally. The real difference for us as an IT department
is that printer management is effectively a very light touch now, compared with
our previous estate of unmanaged printers. It just works and we know exactly
what we are paying”.

IT Director - multinational organisation

'We have found First Class Business Solutions’ ability to supply us with the
correct specification of equipment invaluable. They have consistently provided a
very high standard of customer service and we benefit from an excellent working
relationship. We have no hesitation in highly recommending them to potential
customers.’"

IT Director – creative media company London


OUR PARTNERS 





DOCUMENT MANAGEMENT AND
WORKFLOW SOLUTIONS





COMMUNICATION, ENERGY,
WORKPLACE





From our initial office in Buntingford, Herts, FCBS continues to expand
throughout the U.K to extend our success within the copier and document
solutions market. Our present offices are situated within North Hertfordshire
and the City of London.

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HEAD OFFICE

FCBS
43-45 Park Farm Industrial
Estate Ermine Street
Buntingford
Hertfordshire
SG9 9AZ

enquiries@fcbs.co.uk
+44 (0)1763 273731

Mon-Fri: 9:00 – 17:00

LONDON OFFICE

FCBS
288 Bishopsgate
London
EC2M 4QP

enquiries@fcbs.co.uk
+44 (0)20 7166 7997

Mon-Fri: 9:00 – 17:00

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© 2020 FIRST CLASS BUSINESS SOLUTIONS LTD | COMPANY REGISTRATION NUMBER 02979465