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 * Products
   
   
   POPULAR PRODUCTS
   
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    * RAISER'S EDGE NXT
      
      Industry-leading fundraising platform
   
    * ETAPESTRY
      
      Fundraising built for smaller orgs
   
    * DATA INTELLIGENCE
      
      Prospect research, data health, insights
   
    * LUMINATE ONLINE
      
      Comprehensive online fundraising campaigns
   
    * JUSTGIVING FROM BLACKBAUD
      
      Trusted peer-to-peer fundraising
   
    * FINANCIAL EDGE NXT
      
      Purpose-built nonprofit accounting
   
    * MERCHANT SERVICES
      
      Secure nonprofit and school payment processing
   
    * K–12 SCHOOL MANAGEMENT
      
      Integrated LMS, SIS and Tuition Management
   
    * TUITION MANAGEMENT
      
      Connected tuition and fees management for your school
   
    * ALTRU
      
      Ticketing and membership for arts and cultural organizations
   
    * YOURCAUSE FROM BLACKBAUD
      
      CSR employee giving and engagement
   
    * GRANTMAKING
      
      Powerful grant management for funders
   
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   View All Products
   
 * Solutions
   
   
   SOLUTIONS BY NEED
   
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    * Fundraising And Engagement
   
    * FUNDRAISING AND ADVANCEMENT
   
    * PEER-TO-PEER FUNDRAISING
   
    * DONOR AND PROSPECT RESEARCH
   
    * MARKETING CAMPAIGNS AND WEBSITES
   
    * Education Solutions
   
    * K–12 SCHOOL MANAGEMENT
   
    * EDUCATION MANAGEMENT FOR HIGHER ED
   
    * AWARD AND SCHOLARSHIP MANAGEMENT
   
    * Financial Management
   
    * ACCOUNTING
   
    * TUITION MANAGEMENT
   
    * FINANCIAL AID MANAGEMENT
   
    * PAYMENT AND PURCHASING SERVICES
   
    * CSR and Grantmaking
   
    * EMPLOYEE GIVING AND VOLUNTEERING
   
    * GRANT MANAGEMENT
   
   
   SOLUTIONS BY ORGANIZATION TYPE
   
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    * NONPROFITS AND CHARITIES
   
    * K–12 SCHOOLS
   
    * HIGHER EDUCATION INSTITUTIONS
   
    * ARTS AND CULTURAL ORGANIZATIONS
   
    * HEALTHCARE ORGANIZATIONS
   
    * FOUNDATIONS
   
    * COMPANIES
   
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   View All Solutions
   
 * Why Blackbaud
   
    * THE BLACKBAUD DIFFERENCE
      
      Discover why we're your best partner
   
    * OUR VISION
      
      Build a Better World
   
    * BLACKBAUD INSTITUTE
      
      Industry-leading research and insights
   
    * INTELLIGENCE FOR GOOD
      
      Our comprehensive approach to AI
   
    * CUSTOMER STORIES
      
      See why teams like yours choose Blackbaud
   
   
 * Resources
    * Partners
   
    * BECOME A PARTNER
      
      Join Blackbaud's partner program to build, sell, refer, and service our
      unmatched solutions for social impact.
   
    * Resources
   
    * EVENTS AND WEBINARS
      
      Join us online or in person
   
    * RESOURCE CENTER
      
      Advance your goals with free tip sheets, ebooks, videos, and more from our
      experts
   
    * Best Practices and Research
   
    * INDUSTRY RESEARCH
      
      Sector trends and insights from the Blackbaud Institute
   
    * THE ENGAGE BLOG
      
      Best practices and the latest learning for social good professionals
   
   Skills UP
   
   |
   
   New Webinar Series
   
   Free professional development webinar series about adapting to a change-ready
   culture.
   
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   View All Resources
   
 * Training and Support
    * Training, Support, and Success Options
   
    * BLACKBAUD UNIVERSITY
      
      Flexible, free, and subscription-based training options on products and
      industry best practices
   
    * AWARD-WINNING SUPPORT
      
      Whether you want to self-serve or need help, we have options that fit your
      needs
   
    * Support & Training Quick Links
   
    * SUPPORT LOGIN
   
    * KNOWLEDGEBASE
   
    * BLACKBAUDU CAMPUS
   
    * BLACKBAUD COMMUNITY
   
    * HOW-TO DOCUMENTATION
   
    * DOWNLOADS
   
    * PRODUCT IDEA BANKS
   
    * 
   
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BILLING FAQS


INVOICES/BILLING/PAYMENTS

 * How do I read my Blackbaud invoice?
 * How can I have state taxes removed from my Blackbaud invoice?
 * How do I make a payment to Blackbaud?
 * What is a Gateway Interconnect Fee?
 * Why doesn't my invoice match my Sales Contract?
 * What are Blackbaud's default payment terms and consequences for non-payment?
 * How do I make a ACH or EFT (electronic funds transfer) payment for an open
   Blackbaud invoice?
 * How are Professional Services billed?
 * What does Support hold mean?
 * How can I get a statement of my organization’s account and billing history
   from Blackbaud?
 * How do I apply an open credit to my Blackbaud account?




DOCUMENTATION/FORMS

 * I need to have a W-9 form completed by Blackbaud.
 * Can I get a copy of Blackbaud’s certificate of liability insurance?


HOW TO CONTACT US

 * When should I contact Customer Finance, Blackbaud Renewals, or Sales?


RENEWALS/MAINTENANCE


BILLING FAQS: RENEWALS/MAINTENANCE

 * What's the difference between a Renewal Notification and a Renewal Invoice?
   Please see this Knowledgebase article for info.
 * How do I consolidate my Blackbaud renewals to one invoice?
   Please see  this Knowledgebase article for info.
 * What is the renewals process?
    * Your invoice contact will receive an automated renewal notice at least 60
      days before the end of your current subscription term.
    * You can change your invoice contact by following these steps:
      https://kb.blackbaud.com/knowledgebase/articles/Article/191664
    * If you want to make changes to your subscription, you must email your
      Renewal Representative with the changes at least 45 days prior to the
      renewal date.
    * Contracts automatically renew on our standard 3-year term unless you
      contact your Renewal Representative to change the term. Reminder: All
      changes must be communicated at least 45 days prior to the renewal date.
    * Your invoice contact will then receive an invoice for the renewing
      subscription 30 days prior to the renewal date.  

 * Is there a price increase at time of renewal?
    * Is there a price increase at time of renewal?  Renewal fees or
      Subscription pricing for renewal terms are subject to an annual
      adjustment. It is a common business practice across the SaaS industry and
      for many consumer and industrial organizations to increase subscription
      costs to adjust for changes in raw materials costs, supplier technology
      and services costs, or inflation. It also helps support investment in
      areas that provide customer value, including R&D roadmaps, product
      development, customer success, and technology infrastructure.
    * Our standard 3-year renewal term offers the lowest annual increase.
      Shorter terms are available at a higher annual increase.

 * What is the payment enablement fee?
   
   It is a monthly fee, invoiced annually, applicable to customers using
   Blackbaud payment-enabled solutions. It supports Blackbaud's investment in
   building, maintaining, and supporting secure, compliant, reliable online
   payment-enabled solutions. To learn more, visit our payment enablement fee
   FAQs here.


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