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AI for CX Best Practices Guide Unlock the power of AI for CX across every layer
of your support operation

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PRODUCTS

Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

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Enhance your workflows

 * Zendesk Sunshine
 * Zendesk for sales
 * Employee experience
 * Marketplace

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

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 * Contact Professional Services

DEMO

RESOURCES

 * Blog
 * Events and webinars
 * Training and certification
 * Community
 * Professional services
 * What’s New with Zendesk
 * API and developers
 * CX Trends
 * Partners
 * Customer stories
 * Newsroom
 * Trust and security

COMPANY

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PlanSustainabilityZendesk FoundationLegal

LANGUAGE

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(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย

CONTACT

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Company
About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal
Contact us
Language
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

Enhance your workflows

--------------------------------------------------------------------------------

Zendesk SunshineZendesk for salesEmployee experienceMarketplace
Take a quick tour
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

--------------------------------------------------------------------------------



Need more help?  Contact Professional Services

ZENDESK CUSTOMERS

Find out how major companies worldwide use Zendesk to power their businesses.

Explore case studies
Demo
Resources
 * Blog
 * Events and webinars
 * Training and certification
 * Community
 * Professional services
 * What’s New with Zendesk
 * API and developers
 * CX Trends
 * Partners
 * Customer stories
 * Newsroom
 * Trust and security

Free trialFree trial


AI-FIRST SERVICE. CATERED TO HUMANS.

Customers and employees are more than interactions, they're human. Give them
faster, more personalized experiences using AI trained in the art of customer
service.

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TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.

SEE ZENDESK IN ACTION

Let's see how a furniture store provides great customer support with Zendesk.

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ZENDESK FOR SERVICE


PERFECT THE CUSTOMER EXPERIENCE


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


PERSONALIZE ALL CONVERSATIONS

> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story


ANTICIPATE REQUESTS WITH AI

> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story


ADAPT TO CHANGING NEEDS

> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


PERSONALIZE ALL CONVERSATIONS

> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story


ANTICIPATE REQUESTS WITH AI

> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story


ADAPT TO CHANGING NEEDS

> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


Start your free trialStart your free trial


TAKE YOUR SUPPORT PERSONALLY

For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.

Explore all featuresExplore all features


RESOURCES

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Featured Product


A POWERFUL, FLEXIBLE PLATFORM

Whether you bring your own code or configure in a few clicks, Zendesk is easily
modified to meet your unique business needs.

Report


CX TRENDS 2024

Immersive CX is the future of successful businesses.

Guide • 1 min read


ZENDESK AI: THE SERVICE SUPERPOWER

Find out how AI can lighten your team’s load.

Article • 16 min read


WHAT IS CUSTOMER SUPPORT?

Decode the term, and get 10 tips for improvement.


EXCEED EVERY CUSTOMER EXPECTATION

Free trialFree trialGet a demoGet a demo


RETURN ON INVESTMENT

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MAXIMIZE YOUR ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from
Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on
investment over three years.

Read the full report


 * IMPROVE TIME TO VALUE
   
   Zendesk works out of the box. Solve customer problems right away, rather than
   configuring complex software.


 * REDUCE EFFORT PER TICKET
   
   Self-service and automation deflect up to 15% of agent contacts. Resolve
   remaining tickets faster with rich customer insights.


 * KEEP COSTS LOW
   
   You don’t need a developer army to start using Zendesk, or an influx of
   agents to keep using it. Efficiency and automation are baked in.


286%

Average ROI

Customers achieved over three years


$20

Million

Net present value customers reached over three years


2

Months

Time it took for customers to receive payback


OUR AWARDS


RECOGNIZED BY INDUSTRY LEADERS




JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

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PRODUCTS

 * Pricing  
 * Zendesk for Service  
 * Zendesk for Sales  
 * Integrations  
 * System status  
 * Sign in  
 * Zendesk for Enterprise  
 * Zendesk for Small Business  
 * Zendesk for Startups  
 * Zendesk Benchmark  

FEATURES

 * Messaging and live chat  
 * AI and automation  
 * AI agents  
 * Advanced Data Privacy and Protection  
 * Help center  
 * Ticketing  
 * Knowledge base  
 * Voice  
 * Community forums  
 * Reporting and analytics  
 * Workforce management  
 * Quality assurance  

RESOURCES

 * Security  
 * Support  
 * Blog  
 * Training  
 * Partners  
 * Events and webinars  
 * Professional services  
 * Customer stories  
 * What is CRM?  
 * CRM software guide  

COMPANY

 * About us  
 * Newsroom  
 * What is Zendesk?  
 * Careers  
 * Diversity and inclusion  
 * Accessibility Plan  
 * Zendesk Foundation  
 * Zendesk Ventures  
 * Legal  

TRENDING

 * CX Trends 2024  New
 * Product updates  
 * ROI calculator  
 * Sustainability report  
 * Join our research panel  
 * Customer service software  
 * Ticketing system software  
 * Live chat software  
 * Forum software  
 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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Terms of UsePrivacy NoticeCookie NoticeDo Not Sell or Share My Personal
InformationTrust Center©Zendesk 2024




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DO NOT SELL OR SHARE MY PERSONAL INFORMATION

We do not sell your personal information in exchange for monetary value.
However, Zendesk may share your personal information with other companies that
support our business, such as marketing and advertising partners. This exchange
may be considered a “sale” or “sharing” under California law, and you have the
right to opt out of this “sale” or “sharing” of personal information. Please use
the below options to opt out of the use of your personal information for “sale”
and "sharing" purposes, as defined by California law. For more information about
how Zendesk processes and discloses your personal information, please see our
Privacy Notice.

"SALE" AND "SHARING" THIRD-PARTY COOKIES

"Sale" and "Sharing" Third-Party Cookies

When you visit this website, Zendesk uses cookies to enhance and understand your
website experience. You may use the above toggle to opt out of the disclosure of
your personal information via third-party cookies for “sale” and "sharing."
Please note that the above preference will only be reflected on your current
browser and device.

Other "Sale" and "Sharing" DisclosuresWe may hold information about you in our
systems that may be shared with third parties for “sale” and "sharing" purposes
outside of third-party cookies. To opt-out, please submit a request here.

ESSENTIAL COOKIES

Essential cookies enable core site functionality. These cookies are necessary
for the Site to function and cannot be switched off in our systems. You may set
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