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customer_service_search.php

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Text Content

phone: (831) 384-6131 (Customer Service & 24-hour Emergency)

Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only).
Click here for the Fri office closure schedule.


   
 * Home
   
   
 * Governance
    * About MCWD
    * Public Meetings
    * Meet the Board
    * Enterprise System Catalog
    * ES Catalog
    * MCWD LAFCO Map
   
    * Codes & Ordinances
    * Codes
    * Resolutions
    * Financials
    * Annexation
    * Strategic Plan

   
   
 * Water & Wastewater
   * About MCWD GSA
   * Water Sources
   * Water Quality
   * Wastewater
   * MCWD Desalination
   * Recycled Water
   * Sustainability Plan
   * Documents
     * Fact Sheet
     * Consumer Confidence Report
     * Year in Review
     * Consumption Reports
   * Feedback Form
   
   
 * Customer Service
    * Ways to Pay Your Bill
    * Bill Pay
    * Financial Assistance
    * Financial Help
    * For Bay View Customers
    * Rate Update 2024
    * Links to Other Agencies
    * Links
    * Report Water Waste
    * Report Waste
   
    * Employment Opportunities
    * Employment
    * Frequently Asked Questions
    * FAQs
    * Forms & Documents
    * Documents
    * News & Notices
    * Announcements
    * Videos

   
   
   
 * Conservation
   
   Water Conservation
   
    * Introduction
    * Water Conservation Certification
    * Tips & Principles
    * Landscape Watering Guides
    * Subscribe to eNewsletter
    * Report Water Waste
   
   Landscape Incentive Program
   
    * About the Program
    * Landscaping Principles
    * Program Eligibility
    * Program Procedures
    * Irrigation Controller Rebates
    * Rain Shut-off Swtich Rebates
    * Lawn & Sprinkler Replacement Rebates
    * Rainwater Catchment Rebates
    * Master Shut-off Valve Rebates
    * Flow Sensor Rebates
   
   Retrofit Rebates
   
    * Clothes Washers
    * Toilets & Urinals
    * Recirculation Pumps
   
   Conservation Resources
   
    * Business Conservation
    * In-school Education
    * Offsite Resources
    * Offsite Games & Activities

   
   
 * Water Conservation
    * Introduction
    * Water Conservation Certification
    * Tips & Principles
    * Landscape Watering Guides
    * Subscribe to eNewsletter
    * Report Water Waste

   
   
 * Landscape Incentive Program
    * About the Program
    * Landscaping Principles
    * Program Eligibility
    * Program Procedures
    * Irrigation Controller Rebates
    * Rain Shut-off Swtich Rebates
    * Lawn & Sprinkler Replacement Rebates
    * Rainwater Catchment Rebates
    * Master Shut-off Valve Rebates
    * Flow Sensor Rebates

   
   
 * Retrofit Rebates
    * Clothes Washers
    * Toilets & Urinals
    * Recirculation Pumps

   
   
 * Conservation Resources
    * Business Conservation
    * In-school Education
    * Offsite Resources
    * Offsite Games & Activities

   
   
 * Projects & Engineering
   * Open Projects & Bids
   * Forms & Documents
   * RUWAP Distribution Pipeline
     Project Construction
     Updates
   * Intermediate Reservoir Coating
   
   
 * Contacts
   



Phone: (831) 384-6131
(Customer Service & 24-hour Emergency)
Hours: Mon-Thu & Every Other Fri 8am–5pm
(Telephone Only ... see Fri Closure Info)



DOES YOUR ACCESSORY DWELLING UNIT REQUIRE A NEW WATER SERVICE?

aka granny units, in-law apartments, second units

View or Download


ADU FACT SHEET

ADUs must have all features required in a standard residence. Get the PDF.


NOW IS THE PERFECT TIME TO RETHINK YOUR LANDSCAPING

significantly reduce outdoor watering

incentive programs


GENEROUS REBATES

Water efficient landscapes are an attractive alternative to grass lawns.


COMPLETED MONTEREY SUB-BASIN GROUNDWATER SUSTAINABILITY PLAN

final documents available

View or Download


COMPLETED GSP

Final documents, as well as committee meeting presentations.


SIMPLE PRACTICES TO SAVE WATER DURING THE DROUGHT

maximize your household water use efficiency

rebate programs


RETROFIT REBATES

Low-flow toilets, hot-water pumps ... clothes washers too.


EMPLOYEES PLANT 1000+ SEEDLINGS
ON EARTH DAY WITH HELP FROM CITY OFFICIALS, NON-PROFITS, AND MARINA VOLUNTEERS

 

Read More



NEW, EXPANDED RECYCLED WATER SECTION

now includes requirements, guidelines for use

Visit New Section


RECYCLED WATER

About Recycled Water, Application, Training, Compliance, Reporting


CALIFORNIA EXPANDS ELIGIBILITY FOR WATER BILL ASSISTANCE

available for residential water and wastewater bill customers

More Info


ASSISTANCE PROGRAM

for low-income households, either current on bill or with past due balance


THANK YOU FOR CONSERVING WATER.

View or Download Monthly & Annual Savings (PDF)

 




DOES YOUR ACCESSORY DWELLING UNIT REQUIRE A NEW WATER SERVICE?

aka granny units, in-law apartments, second units

View or Download


ADU FACT SHEET

ADUs must have all features required in a standard residence. Get the PDF.


NOW IS THE PERFECT TIME TO RETHINK YOUR LANDSCAPING

significantly reduce outdoor watering

incentive programs


GENEROUS REBATES

Water efficient landscapes are an attractive alternative to grass lawns.


COMPLETED MONTEREY SUB-BASIN GROUNDWATER SUSTAINABILITY PLAN

final documents available

View or Download


COMPLETED GSP

Final documents, as well as committee meeting presentations.


SIMPLE PRACTICES TO SAVE WATER DURING THE DROUGHT

maximize your household water use efficiency

rebate programs


RETROFIT REBATES

Low-flow toilets, hot-water pumps ... clothes washers too.


EMPLOYEES PLANT 1000+ SEEDLINGS
ON EARTH DAY WITH HELP FROM CITY OFFICIALS, NON-PROFITS, AND MARINA VOLUNTEERS

 

Read More



NEW, EXPANDED RECYCLED WATER SECTION

now includes requirements, guidelines for use

Visit New Section


RECYCLED WATER

About Recycled Water, Application, Training, Compliance, Reporting


CALIFORNIA EXPANDS ELIGIBILITY FOR WATER BILL ASSISTANCE

available for residential water and wastewater bill customers

More Info


ASSISTANCE PROGRAM

for low-income households, either current on bill or with past due balance


THANK YOU FOR CONSERVING WATER.

View or Download Monthly & Annual Savings (PDF)

 


‹›


Just Published: 2023 MCWD Consumer Confidence Report. Available in English,
Korean, Spanish, Tagalog, and Vietnamese ... More Info and Downloads
Dear MCWD customer, please be advised effective July 1st, 2024, a credit card
convenience fee of 3.25% will be applied for every Visa, Master Card, Discover,
or AMEX payment. See All Ways to Pay Your Water Bill
Information for Bay View Customers on Changes to Your Water Service. View the
details.
Marina Coast Water District is preparing to update its rates. Learn more on our
rate page.
District Purchases Electric Vehicles Keeping Renewable Energy Promise, December
5, 2023. ... View Press Release as PDF ... View All Press Releases


YOUR WATER BILL

Pay online, by mail, in person, or set up automatic payments. Common questions
and answers about your bill.

full details


CAREERS AT MCWD

View the latest openings, download an employment application, and explore full
descriptions of all positions.

explore more


EXCEPTIONAL QUALITY

Diligent monitoring ensures your water meets all Federal and State drinking
water standards.

more info


DURING A DROUGHT

MCWD's Water Shortage Contingency Plan outlines how things change during a
drought.

view the plan


CONSERVE & SAVE

Numerous rebates are available when you participate in our Landscape Incentive
Program.

learn more
 * New & Updated

 * Just Published: 2023 Consumer Confidence Report Available in English, Korean,
   Spanish, Tagalog, and Vietnamese ... More Info
   
   Suggested Irrigation Schedules for Marina, Seaside, and East Garrison
   Properties ... More Info
   
   MCWD 2022-2023 Budget Approved ... View or Download
   
   First step in a comprehensive climate action plan to reduce environmental
   impacts: MCWD is switching to 100% renewable energy ... Read More
   
   Recycled Water Rate Study (Final Report)  (January 2022) is available to view
   or download.
   
   Completed Monterey Sub-basin Groundwater Sustainability Plan (January 2022)
   is available. View or download.
   
   Accessory Dwelling Unit Fact Sheet Find out if yours requires a new water
   service. View or download the PDF.

 * Current Board Meeting
 * May 20 Regular Board / Groundwater Sustainability Agency Meeting
   Agenda | Complete Packet
   
   
   View All Board & Committee Agendas & Minutes
   
   Subscribe to receive Public Meetings Notifications.

 * 

If you have any questions or need help, call us Mon - Fri, 8:00 am to 5:00 pm
(831) 384-6131. Our offices will be closed every other Friday effective January
7, 2022.
Click here for more details.

more contacts
watch our video!

About MCWD

 * The District
 * The GSA
 * The Board
 * Public Meetings
 * Water Sources
 * Water Quality

Quick Links

 * Bill Pay
 * Employment
 * Projects & Bids
 * Conservation
 * Forms & Documents

Support

 * Contacts
 * FAQs
 * Press & Announcements
 * Videos
 * Report Water Waste

 * (831) 384-6131
 * Email: Visit Contacts Page

 * 11 Reservation Road, Marina, CA 93933

 * get directions

© 2023 MCWD. all rights reserved.
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