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FOUNDERS FCU – MOBILE BANKING

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Founders Mobile App provides you FAST, SECURE and FREE access to your accounts
from your iPhone, iPod Touch, iPad or Android phone - anytime, anywhere.
• Check your account balances.
• View recent account activity and transactions.
• Transfer money between your Founders accounts.
• Transfer money to other Founders members through Founders Pay.
• Deposit checks with Mobile Deposit.*
• Pay non-Founders members via Popmoney by securely sending money using a mobile
number or email address.
• View and pay bills with Founders Bill Pay.
• Locate Founders offices and ATMs using GPS or search criteria.
• View account statements.
• View and redeem CURewards® points.
• Temporarily block and unblock your Founders Debit and Credit Cards.
• Initiate Stop Payment requests.
*Not all accounts are eligible for this service. Only members in good standing
that have the option to deposit a check within Founders Mobile App are eligible.

How do I download and activate the Founders Mobile App on my smartphone or
tablet?
You can download the app directly from the App Store or Google Play.
Is the Founders Mobile App secure?
To ensure the safety and privacy of your account information, we incorporate
multiple security features in TouchID:
• All transactions are encrypted.
• Authentication required with every TouchID interaction.
• No personal or financial information stored on your device.

Why is the application asking permission to access some of my phone’s functions?
In order to enable some of features available through our app, the application
may need to access the following on your mobile device:
• Location Services – So our app can return office and ATM search results that
are relevant to your current location.
• Camera – So you can use the Mobile Deposit feature.
• Contacts – So when using the Popmoney person-to-person payments feature you
can easily select a contact from your device to pay.

I keep getting errors when I attempt to log in. What should I do?
First make sure you have the correct login credentials. If you are unsure,
please utilize the Passcode or Forgot Username links. If you are confident in
your login credentials and are still having problems, reinstall the app from
your app store. Please note: you will also need a Secure Access Code. This will
be delivered to you using one of the contact methods we have on file (ex. phone
call, text message, email). When you request a Secure Access Code, be sure you
have the means to access this code immediately.

Founders Federal Credit Union is federally insured by NCUA.
Read More

Category : Finance

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REVIEWS (30)

Tes. W. May 30, 2022     
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Very helpful,easy to keep up with my money and information perfect for a young
person who just opened their first bank account

Chr. E. May 18, 2022     
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Always works as it should for me. Mobile deposit is a huge time saver!

Jer. M. Sep 16, 2018     
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The app works pretty well and is very quick. It does have a major bug for money
transfers. If you have more than three accounts the other accounts won't show up
on the list of accounts you are transferring to. When I try to submit a bug
report it was too much trouble period after several days I gave up. Has a bank
Founders is very strong but they are lacking on the software support and
development side. They are usually the last to implement new or good security.

Ple. t. P. Dec 31, 2018     
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The previous version failed to actually let me in way to often, and was
generally not useful enough. The current version fails 99% of the time to work,
even after reboots, force quits, and reinstall cycles. I get notified i put the
right credentials, but it then stops on a "Loading" screen. And I need the
blasted app to cash checks from work! edit: update released. can't log in. so
they took it from barely usable, to totally unusable.

Van. W. May 17, 2022     
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I can get to my account very quickly and I can do everything I need to do
without having to go into the bank!!

L.. M. B. Jan 31, 2019     
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I haven't been able to log in and use any of the app service's. Very
inconvenient. Unfortunately I don't have access to laptop or desktop very
frustrating not being able to access account information. Very stressful when
you can't do simple things like check your balance in a flash when needed. 1
full month and this issue still isn't fixed!

A. G. u. Sep 26, 2018     
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Founders needs to do better with this app!! I have been trying to use the app
for the past two days and I have not been able to get in. This is very
frustrating because I need to deposit a check. I work and their hours of
operation does not allow me to go there physically. The atm doesn't have a check
deposit slot. This is 2018, technology is better than this! It's always a new
update, my question is what are you updating?? Please fix this!!

Geo. S. Jul 4, 2020     
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Very frustrating! Kept giving me an error code every time I attempted to login
today. Had to reset everything twice in order to get into the app! I hope these
issues will be fixed during the next downtime! Apparently nothing was fixed
during their downtime in June! Come on people get it right!

Kay. S. Dec 22, 2021     
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I've been trying to get in to my account to transfer my money from savings to
checking so I can use my money but the app gets stuck in the loading screen and
won't load all the way I've tried about 8 times now to get into my account and
I'm not able to at all this really sucks and is very inconvenient ....

Jan. B. Sep 27, 2018     
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I have been for a week to check my balance and can't get the app to open. It
crashes before I even see the logo. Otherwise it was fine. I uninstalled and
reinstalled and still horrible. Can we get something going on because rarely do
I get to get in during business hours.

Ste. E. Jan 16, 2019     
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Mobile check depositing is near useless because it locks the camera focus so i
can never get the check to fit in the window and be in focus at the same time.
There's also no way for me to take a crystal clear image outside of the app and
use that instead.

Bek. T. Sep 29, 2018     
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The main thing I like about this app is that it has been super helpful for me to
deposit checks. It makes things much more convenient and easier. now I don't
feel like I have to make a digital trips are go way out of my way for my bank. I
also trust that is a safeway to do mobile banking!

Can. W. Jul 22, 2021     
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Unable to log in since the update. App has been updated, uninstalled then
reinstalled but I still get the "Please Upgrade" message when I try to log on.
So frustrating. Desktop version works well. Like being about to see all my
accounts on 1 page. Maybe I'll update my review if/ when I'm able to log in. 😑

Can. S. Nov 10, 2021     
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Terrible interface. No way to easily find how to make transfers to external
accounts. Also biometric preference is not kept with profile. When locked out ,
have to call versus doing a MFA, which is expected in the 21st century. Overall
very lackluster.

Don. H. Jan 28, 2020     
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My overall rating is a very favorable. I do however have issues with two areas.
The first is the adding of checks to my account is very difficult. Second is
only being able to make three transfer's a month.

Alf. A. Nov 14, 2019     
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Great to check balances, transfer funds between accounts and pay bills! App is
not completely up to date as I have newer series phone and they haven't had an
update to use face unlock for the newer Android 10 platform.... Overall great
app!

Val. P. Oct 29, 2018     
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Since the Founders App was updated it's quite difficult to use. Too much going
on with popups. Trying to locate my account number is like searching for buried
treasure without a map. I would love to see this app become much more user
friendly. Right now it's quite the challange.

PM. L. Aug 1, 2020     
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This app is annoying and the people that you're supposed to reach to help you
reset the whole are annoying. I write down my password and username but one
morning when trying to pay my bills the app gives an error massage,
"authentication erro". Are you kidding me. Tried to change the password but the
fact that it's denying my other password I was blocked and told to call the so
called customer service. The Call24 is only for debits and credit card and you
have to deal robot trying to help you.

Adr. Y. Aug 3, 2020     
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This app needs an update ASAP! NONE of my headers are showing up, everything in
all of my accounts are messed up because of this. Everything is reading
t-content header or t-account detail. And even when I click to see my checking
account it says I'm in JANUARY 0003. All of my transactions are random dates
from January to March. How is this possible? What is WRONG with this app????
It's been like this for almost a MONTH!!!! please fix this ASAP

Rog. K. M. Dec 31, 2018     
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my only real complaint is that some times the app opens, sometimes it doesn't.
Sometimes it opens fast and sometimes it takes minutes. This has all happened
while on the same connection and sitting in the same spot.

Ton. B. Jul 8, 2021     
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Works well. App does not update. Had to Uninstall and put back in just to get
the app to connect and open. The Biometrics feature is nice. App functions and
looks just like the web page.

Jon. M. Feb 10, 2020     
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Never seems to successfully log me in. Always an error or loading issue even
when theres no problem with any of my other apps. Updated. Got it working for
about 8 months. The newest update now keeps glitching and will not work.

Mel. B. Feb 13, 2019     
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****update**** works great now!!! Thanks!! worked great until a week ago. only
way i can log in is if i uninstall then install the app again and that only
works for 1 log in. very inconvenient that i have to log in from the website.
update: you would think you would fix the issue of not being able to log in
after your lastest update, but nope, still doing the same bull****

Saa. S. Apr 17, 2019     
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the latest upgrade wont allow me to open my app. cant use fingerprint or
password. very annoying to have to go to the website on my phone. thank you
since the upgrade I am not having those issues any longer.

Zac. Jan 31, 2021     
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The app usually functions just fine, but the fingerprint scanners software
doesn't work everytime. It causes me to have to close the app & then reopen it
in order to sign in using the fingerprint scanner on my phone

A. G. u. Dec 26, 2018     
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Not sure what happened to the app but now it will only let you log in once
...then the second time it just spins and spins, never loading. then you have to
uninstall and redo it just to get one loggin again.

Mer. M. Dec 28, 2018     
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Good when it works...before this update I was able to actually use the app on a
pretty regular basis. Now...nope...stuck on the loading page even after reboots
and force stops which would work before this update.

Rho. /. R. T. C. Feb 27, 2022     
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The Service is Helpful , Patient , and kind . I've been with " Founders FCU "
for 2 years . And I've never been disappointed . My daughter and Son are both
Members as well , They too are Always Satisfied with " FCU ". I Recommend it to
Everyone , and it doesn't Cost alot to Open a (Checking & Savings account With "
Founders FCU" . ) They Even Provide the ( FCU - app ) . IT Makes Everything very
Convenient for Their Members . It provides Everything from Photo Deposits &
Account Balance. ⭐

Geo. M. Oct 21, 2019     
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Create a way we can make extra payments straight to the principal instead of
having to call and talk with someone. The app is suppose to make it easier,
right. Been a member for over 30 years. Love each and everyone of you. So
professional yet with the personal touch and polite. I dont feel like I am
"banking", if that makes sense.

Tat. L. Oct 23, 2019     
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Great app. Fast and easy to do basic things on. I still like the desktop for
more technical activities though. But this has been real easy to use and handy
when you're out and about.

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