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English - United StatesArabicChineseCzechDutchFrench - FranceFrench -
CanadaGermanGreekHindiHungarianIndonesianItalianJapaneseKoreanMalayNorwegianPolishPortugalRussianSpanish
- EuropeanSpanish - Latin AmericaSwedishThaiTurkishUkraineVietnamese
English - United States
 * English - United States
   
 * Arabic
   
 * Chinese
   
 * Czech
   
 * Dutch
   
 * French - France
   
 * French - Canada
   
 * German
   
 * Greek
   
 * Hindi
   
 * Hungarian
   
 * Indonesian
   
 * Italian
   
 * Japanese
   
 * Korean
   
 * Malay
   
 * Norwegian
   
 * Polish
   
 * Portugal
   
 * Russian
   
 * Spanish - European
   
 * Spanish - Latin America
   
 * Swedish
   
 * Thai
   
 * Turkish
   
 * Ukraine
   
 * Vietnamese
   

This is an authorized email security exercise conducted by the HMH - Information
Security team. To verify this message, contact HMH - Information Security
InfoSec@hmhco.com or phishing@hmhco.com. Navigate to HMH today, select
Information Technology's Home page, and scroll down to the Information Security
section for additional information. 

You will receive an email from HMH's phishing email simulator vendor KnowBe4
with instructions to take a short training module on how to identify phishing
emails/scams to keep you safe in the future. It will include a link to the
assigned module, below is our phishing email identifying the red flags from that
email. 


Hover over the red flags to see details:
From: Amazon <autoconfirm@amazon-refund-center.com>
Reply-to:  Amazon <autoconfirm@amazon-refund-center.com>
Subject:  Payment Refund Order #D01-9295874678


CR1008795218


CR1008795218

 
 
 

 

 

 

 

Payment Refund Order #D01-9295874678
 

 

 

 

 

 
Dear Customer, 

We double charged your card for your last order, a refund process was initiated
but could not be completed due to errors in your information.

What does this mean for you? 

You are required to provide us a valid billing address and phone number. 

Click Here to Update Your Address  

After your information has been validated you should get your refund within 3
business days.

 

 

 

 

 

 

 

 

 

   

 

 

 

 

Amazon.com, Inc
Amazon.com, 4000 Landing Dr., Anchora, WA 52847-3302.
 


CR1008795218

Please Note: This message came from KnowBe4, Inc. and not from the company whose
name is mentioned in the body of the email message, as the company has no
association with KnowBe4, Inc. and does not endorse the services of KnowBe4,
Inc. The purpose of this message is to demonstrate how phishing attacks can come
in emails that deceptively appear to be from reputable companies.

From: Amazon <autoconfirm@amazon-refund-center.com>
Reply-to:  Amazon <autoconfirm@amazon-refund-center.com>
Subject:  Payment Refund Order #D01-9295874678


CR1008795218


CR1008795218

 
 
 

 

 

 

 

Payment Refund Order #D01-9295874678
 

 

 

 

 

 
Dear Customer, 

We double charged your card for your last order, a refund process was initiated
but could not be completed due to errors in your information.

What does this mean for you? 

You are required to provide us a valid billing address and phone number. 

Click Here to Update Your Address  

After your information has been validated you should get your refund within 3
business days.

 

 

 

 

 

 

 

 

 

   

 

 

 

 

Amazon.com, Inc
Amazon.com, 4000 Landing Dr., Anchora, WA 52847-3302.
 


CR1008795218