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Submission: On August 24 via manual from IN — Scanned from NL
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<p><strong>PRESENTER:</strong></p>
<ul>
<li><strong>Casey Denby, VP of Sales, Zenarate</strong></li>
</ul>
<p> </p>
<p><strong>ABOUT THE WEBINAR:</strong></p>
<p>Learning how to upskill your banking agents has become increasingly important in today's world. With the introduction of Artificial Intelligence (AI) and automation into call centers, it is essential that agents stay
ahead of the curve and remain knowledgeable and proficient in their roles. Without proper training, that agility and ability to think on the spot while leveraging deep knowledge of best and required practices is simply
non-existent. AI simulation training offers the most advanced and effective method for quickly getting agents up to speed and proficient at the most challenging customer scenarios. Contact center leaders can leverage
AI simulation training solutions to develop confident top-performing agents. </p>
<p>In this webinar, we will explore how upskilling your banking agents can lead to industry-leading contact center metrics. We will discuss best practices for enabling and motivating agent training, while also exploring
the opportunities enabled by AI. We will also share examples of leading banking institutions that have implemented successful agent training initiatives. Finally, we'll provide an overview of the impact of successful
banking agent training on contact center metrics, such as speed to proficiency, agent attrition rate, and customer satisfaction.</p>
<p>Don't miss out on this opportunity to learn how you can leverage better banking agent training for industry-leading contact center metrics! Sign up now!</p>
<p> </p>
<p><strong>THIS WEBINAR WILL COVER:</strong></p>
<ol>
<li>Improved Onboarding and Agent Speed to Proficiency via Simulation Role-Play</li>
<li>Mastering Customer Interactions with AI Simulation Training</li>
<li>KPI Improvements for Better Trained Agents</li>
</ol>
<p><strong>TOP 3 BENEFITS TO ATTENDEES:</strong></p>
<ol>
<li><strong>Blueprint for Increased Speed to Proficiency via Effective Onboarding</strong>: Attendees will find out why driving higher speed to proficiency with new hires is the top metric for delivering the experience
your customers expect and deserve, while exploring the best practices in agent training and the role of AI in this transformation.</li>
<li><strong>Examples of Core Use Cases and Successful Implementations</strong>: Attendees will get insights from examples of leading banking institutions that have successfully implemented agent training initiatives,
providing benchmarking opportunities and stimulating ideas for their own application.</li>
<li><strong>How to Train the New Hybrid Workforce</strong>: The hybrid workforce is here to stay. While companies shifted to 'virtual learning' due to need, most lack a cohesive training and onboarding strategy for new
hires in a global hybrid workforce. Attendees will learn about the impact of successful agent training on key contact center metrics and key findings on CX preferences impacting your business.<br> </li>
</ol>
<p><strong>ABOUT OUR PRESENTER: </strong></p>
<p><img alt="" src="https://consumerbankersdcassoc.wliinc28.com//External/WCPages/WCWebContent/webcontentpage.aspx?ContentID=1404" style="width: 175px; height: 254px;"></p>
<p><b>Casey Denby</b><br> VP of Sales<br> Zenarate</p>
<p>Casey is an experienced global leader of Learning & Training organizations with a rich background in contact center operational success. Casey is currently heading up the Zenarate Sales Team, with a focus on
empowering Customer Care organizations around the globe with a smarter coaching approach through the Zenarate AI Coach. Casey has led multiple global Training organizations, including Western Union and RE/MAX,
overseeing training delivery, quality assurance, knowledge documentation, creative & interactive design and LMS/systems. Casey is passionate about delivering excellence for the customer, with a belief that the
customer service agent job can be more desirable by setting up the agent for immediate success. As a former client of Zenarate, he implemented the AI Coach to improve agent confidence and preparedness. As a result,
Speed to Proficiency jumped 57%, QA scores improved by 42%, Customer Sentiment improved 45% and retention improved by 32%.</p>
<p> </p>
<p><em>**<span style="color:#ff0000;"><strong>CBA Webinars are free for all CBA members.</strong> <strong>Please login to register</strong></span>. If you have any questions or need assistance with registration
please reach out to Isabella Brennan (<a href="mailto:ibrennan@consumerbankers.com">ibrennan@consumerbankers.com</a>).</em></p>
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With the introduction of Artificial Intelligence (AI) and automation into call centers, it is essential that agents stay ahead of the curve and remain knowledgeable and proficient in their roles. Without proper training, that agility and ability to think on the spot while leveraging deep knowledge of best and required practices is simply non-existent. AI simulation training offers the most advanced and effective method for quickly getting agents up to speed and proficient at the most challenging customer scenarios. Contact center leaders can leverage AI simulation training solutions to develop confident top-performing agents. </p>\n\n<p>In this webinar, we will explore how upskilling your banking agents can lead to industry-leading contact center metrics. We will discuss best practices for enabling and motivating agent training, while also exploring the opportunities enabled by AI. We will also share examples of leading banking institutions that have implemented successful agent training initiatives. Finally, we'll provide an overview of the impact of successful banking agent training on contact center metrics, such as speed to proficiency, agent attrition rate, and customer satisfaction.</p>\n\n<p>Don't miss out on this opportunity to learn how you can leverage better banking agent training for industry-leading contact center metrics! Sign up now!</p>\n\n<p> </p>\n\n<p><strong>THIS WEBINAR WILL COVER:</strong></p>\n\n<ol>\n\t<li>Improved Onboarding and Agent Speed to Proficiency via Simulation Role-Play</li>\n\t<li>Mastering Customer Interactions with AI Simulation Training</li>\n\t<li>KPI Improvements for Better Trained Agents</li>\n</ol>\n\n<p><strong>TOP 3 BENEFITS TO ATTENDEES:</strong></p>\n\n<ol>\n\t<li><strong>Blueprint for Increased Speed to Proficiency via Effective Onboarding</strong>: Attendees will find out why driving higher speed to proficiency with new hires is the top metric for delivering the experience your customers expect and deserve, while exploring the best practices in agent training and the role of AI in this transformation.</li>\n\t<li><strong>Examples of Core Use Cases and Successful Implementations</strong>: Attendees will get insights from examples of leading banking institutions that have successfully implemented agent training initiatives, providing benchmarking opportunities and stimulating ideas for their own application.</li>\n\t<li><strong>How to Train the New Hybrid Workforce</strong>: The hybrid workforce is here to stay. While companies shifted to 'virtual learning' due to need, most lack a cohesive training and onboarding strategy for new hires in a global hybrid workforce. Attendees will learn about the impact of successful agent training on key contact center metrics and key findings on CX preferences impacting your business.<br />\n\t </li>\n</ol>\n\n<p><strong>ABOUT OUR PRESENTER: </strong></p>\n\n<p><img alt=\"\" src=\"https://consumerbankersdcassoc.wliinc28.com//External/WCPages/WCWebContent/webcontentpage.aspx?ContentID=1404\" style=\"width: 175px; height: 254px;\" /></p>\n\n<p><b>Casey Denby</b><br />\nVP of Sales<br />\nZenarate</p>\n\n<p>Casey is an experienced global leader of Learning & Training organizations with a rich background in contact center operational success. Casey is currently heading up the Zenarate Sales Team, with a focus on empowering Customer Care organizations around the globe with a smarter coaching approach through the Zenarate AI Coach. Casey has led multiple global Training organizations, including Western Union and RE/MAX, overseeing training delivery, quality assurance, knowledge documentation, creative & interactive design and LMS/systems. Casey is passionate about delivering excellence for the customer, with a belief that the customer service agent job can be more desirable by setting up the agent for immediate success. As a former client of Zenarate, he implemented the AI Coach to improve agent confidence and preparedness. As a result, Speed to Proficiency jumped 57%, QA scores improved by 42%, Customer Sentiment improved 45% and retention improved by 32%.</p>\n\n<p> </p>\n\n<p><em>**<span style=\"color:#ff0000;\"><strong>CBA Webinars are free for all CBA members.</strong> <strong>Please login to register</strong></span>. If you have any questions or need assistance with registration please reach out to Isabella Brennan (<a href=\"mailto:ibrennan@consumerbankers.com\">ibrennan@consumerbankers.com</a>).</em></p>\n",
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"ConfirmationMessage": "<p><img alt=\"\" src=\"https://consumerbankersdcassoc.wliinc28.com//External/WCPages/WCWebContent/webcontentpage.aspx?ContentID=1402\" style=\"width: 7px; height: 1px;\" /></p>\n\n<p>Thank you for registering for "<strong>Better Banking: Empowering Agents with AI-Driven Training Solutions</strong>" on August 31, 2023 at 3:00 PM ET.</p>\n\n<p>To join the webinar, use the link below:</p>\n\n<p><a href=\"https://consumerbankers.zoom.us/j/81281745944?pwd=TWo2NkZmaVZFWDVKckNKVzQyRG4zdz09\">Webinar Link</a><br />\n<br />\nIf you have any questions about the upcoming event, please reach out to Isabella Brennan at <a href=\"mailto:ibrennan@consumerbankers.com\">ibrennan@consumerbankers.com</a>.</p>\n\n<p><img alt=\"\" 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"SignUps": [],
"CalendarTypes": "",
"DescrTextOnly": "",
"Venue": "",
"Version": 0.0,
"AcceptPO": false,
"AcceptCreditCard": false,
"ShareEnabled": false,
"ShareInstructions": "Share that you registered for this event on your social networks.",
"URL": "",
"RegistrationURL": "",
"HasSpecialRegistrationURL": false,
"HasRelatedWebsite": false,
"HasMapLink": false,
"HasWeatherLink": false,
"HasSponsors": false,
"HasEventItems": false,
"HasSignUpNotifications": false,
"HasCustomRegistrationFields": false,
"HasAttendees": false,
"HasSignUps": false,
"HasImageURL": false,
"HasImageCaption": false,
"HasSpecialDetailsPageURL": false,
"HasSendQuestionsToEmail": false,
"CanDisplayAttendeesOnPublicPage": false,
"CanRegister": true,
"CanNotRegister": false,
"AddressDisplay": "",
"AddressDisplayHTML": "",
"LocationDisplay": "",
"LocationDisplayHTML": "",
"LocationDisplaySingleLine": "",
"UsesDefaultMapLink": true,
"UsesDefaultRegistrationLink": true,
"EventStartDateTime": "2023-08-24T00:00:00",
"EventEndDateTime": "2023-08-24T00:00:00",
"TimeToEventLongString": "Underway",
"Status": "Live",
"MinAttendeesActionDateDisplay": "8/24/23",
"IsPastEvent": false,
"IsNotPastEvent": true,
"IsSoldOut": false,
"IsNotSoldOut": true,
"CanRegisterAndNotSoldOut": true,
"CanNotRegisterOrIsSoldOut": false,
"EventFees": null,
"StartDateTimeUtc": "0001-01-01T00:00:00",
"EndDateTimeUtc": "0001-01-01T00:00:00",
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
},
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
}],
"ItemHasCECredits": false,
"Sponsors": [],
"StandardRegistrationFields": [],
"CustomRegistrationFields": [],
"PromoCodes": [{
"PromoCodeID": 414,
"Name": "CBAteam",
"Code": "CBAteam",
"DiscountType": 0,
"Discount": 95.0,
"MaxUses": 500,
"StartsNow": false,
"Expires": true,
"StartDate": "2021-11-23T12:00:00",
"StartTime": "",
"EndDate": "2024-01-27T12:00:00",
"EndTime": "",
"UseCount": 1,
"IsUseCountSet": true,
"AssociatedEventPriceIDs": [862],
"AdjustmentType": {
"AdjustmentTypeID": 1,
"AdjustmentType": "General",
"Descr": "General Adjustment",
"GLAccountNum": "",
"NormalBalance": "Credit",
"DateCreated": "2018-11-28T00:00:00",
"DateChanged": "2018-11-28T00:00:00",
"DebitAccount": "",
"CreditAccount": "",
"CashBasis": false,
"AccountingPackageID": 1,
"ReversingEntry": true,
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
},
"UsesRemaining": 499,
"HasInfiniteUses": false,
"TotalAppliedDiscountAmount": 0.0,
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
}, {
"PromoCodeID": 413,
"Name": "Everyone",
"Code": "ZENARATE831",
"DiscountType": 0,
"Discount": 95.0,
"MaxUses": 500,
"StartsNow": false,
"Expires": true,
"StartDate": "2022-09-07T12:00:00",
"StartTime": "",
"EndDate": "2023-09-01T00:00:00",
"EndTime": "",
"UseCount": 3,
"IsUseCountSet": true,
"AssociatedEventPriceIDs": [862],
"AdjustmentType": {
"AdjustmentTypeID": 1,
"AdjustmentType": "General",
"Descr": "General Adjustment",
"GLAccountNum": "",
"NormalBalance": "Credit",
"DateCreated": "2018-11-28T00:00:00",
"DateChanged": "2018-11-28T00:00:00",
"DebitAccount": "",
"CreditAccount": "",
"CashBasis": false,
"AccountingPackageID": 1,
"ReversingEntry": true,
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
},
"UsesRemaining": 497,
"HasInfiniteUses": false,
"TotalAppliedDiscountAmount": 0.0,
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
}, {
"PromoCodeID": 415,
"Name": "Government ",
"Code": "GOV2023",
"DiscountType": 0,
"Discount": 70.0,
"MaxUses": 500,
"StartsNow": false,
"Expires": true,
"StartDate": "2022-08-11T12:00:00",
"StartTime": "",
"EndDate": "2024-02-24T12:00:00",
"EndTime": "",
"UseCount": 0,
"IsUseCountSet": true,
"AssociatedEventPriceIDs": [862],
"AdjustmentType": {
"AdjustmentTypeID": 1,
"AdjustmentType": "General",
"Descr": "General Adjustment",
"GLAccountNum": "",
"NormalBalance": "Credit",
"DateCreated": "2018-11-28T00:00:00",
"DateChanged": "2018-11-28T00:00:00",
"DebitAccount": "",
"CreditAccount": "",
"CashBasis": false,
"AccountingPackageID": 1,
"ReversingEntry": true,
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
},
"UsesRemaining": 500,
"HasInfiniteUses": false,
"TotalAppliedDiscountAmount": 0.0,
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
}],
"SignUpNotifications": [{
"EventSignUpNotificationID": 7350,
"EventID": 3891,
"FirstName": "Isabella",
"LastName": "Brennan",
"Email": "conferences@consumerbankers.com",
"UserNum": 0,
"DateCreated": "2023-08-09T15:31:03.183",
"DateChanged": "2023-08-09T15:31:03.183",
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
}],
"Attendees": [],
"SignUps": [],
"CalendarTypes": "Internal",
"DescrTextOnly": "\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n\r\n \r\n \n\n \n\nPRESENTER: \n\n\n\tCasey Denby, VP of Sales, Zenarate\n\n\n \n\nABOUT THE WEBINAR: \n\nLearning how to upskill your banking agents has become increasingly important in today's world. With the introduction of Artificial Intelligence (AI) and automation into call centers, it is essential that agents stay ahead of the curve and remain knowledgeable and proficient in their roles. Without proper training, that agility and ability to think on the spot while leveraging deep knowledge of best and required practices is simply non-existent. AI simulation training offers the most advanced and effective method for quickly getting agents up to speed and proficient at the most challenging customer scenarios. Contact center leaders can leverage AI simulation training solutions to develop confident top-performing agents. \n\nIn this webinar, we will explore how upskilling your banking agents can lead to industry-leading contact center metrics. We will discuss best practices for enabling and motivating agent training, while also exploring the opportunities enabled by AI. We will also share examples of leading banking institutions that have implemented successful agent training initiatives. Finally, we'll provide an overview of the impact of successful banking agent training on contact center metrics, such as speed to proficiency, agent attrition rate, and customer satisfaction. \n\nDon't miss out on this opportunity to learn how you can leverage better banking agent training for industry-leading contact center metrics! Sign up now! \n\n \n\nTHIS WEBINAR WILL COVER: \n\n\n\tImproved Onboarding and Agent Speed to Proficiency via Simulation Role-Play\n\tMastering Customer Interactions with AI Simulation Training\n\tKPI Improvements for Better Trained Agents\n\n\nTOP 3 BENEFITS TO ATTENDEES: \n\n\n\tBlueprint for Increased Speed to Proficiency via Effective Onboarding: Attendees will find out why driving higher speed to proficiency with new hires is the top metric for delivering the experience your customers expect and deserve, while exploring the best practices in agent training and the role of AI in this transformation.\n\tExamples of Core Use Cases and Successful Implementations: Attendees will get insights from examples of leading banking institutions that have successfully implemented agent training initiatives, providing benchmarking opportunities and stimulating ideas for their own application.\n\tHow to Train the New Hybrid Workforce: The hybrid workforce is here to stay. While companies shifted to 'virtual learning' due to need, most lack a cohesive training and onboarding strategy for new hires in a global hybrid workforce. Attendees will learn about the impact of successful agent training on key contact center metrics and key findings on CX preferences impacting your business. \n\t \n\n\nABOUT OUR PRESENTER: \n\n \n\nCasey Denby \nVP of Sales \nZenarate \n\nCasey is an experienced global leader of Learning & Training organizations with a rich background in contact center operational success. Casey is currently heading up the Zenarate Sales Team, with a focus on empowering Customer Care organizations around the globe with a smarter coaching approach through the Zenarate AI Coach. Casey has led multiple global Training organizations, including Western Union and RE/MAX, overseeing training delivery, quality assurance, knowledge documentation, creative & interactive design and LMS/systems. Casey is passionate about delivering excellence for the customer, with a belief that the customer service agent job can be more desirable by setting up the agent for immediate success. As a former client of Zenarate, he implemented the AI Coach to improve agent confidence and preparedness. As a result, Speed to Proficiency jumped 57%, QA scores improved by 42%, Customer Sentiment improved 45% and retention improved by 32%. \n\n \n\n**CBA Webinars are free for all CBA members. Please login to register. If you have any questions or need assistance with registration please reach out to Isabella Brennan (ibrennan@consumerbankers.com). \n",
"Venue": "",
"Version": 3.0,
"AcceptPO": false,
"AcceptCreditCard": true,
"ShareEnabled": false,
"ShareInstructions": "",
"URL": "/events/Better-Banking-Empowering-Agents-with-AIDriven-Training-Solutions-3891/details",
"RegistrationURL": "https://consumerbankersdcassoc.wliinc28.com//events/Better-Banking-Empowering-Agents-with-AIDriven-Training-Solutions-3891/register",
"HasSpecialRegistrationURL": false,
"HasRelatedWebsite": false,
"HasMapLink": false,
"HasWeatherLink": false,
"HasSponsors": false,
"HasEventItems": true,
"HasSignUpNotifications": true,
"HasCustomRegistrationFields": false,
"HasAttendees": false,
"HasSignUps": false,
"HasImageURL": false,
"HasImageCaption": false,
"HasSpecialDetailsPageURL": false,
"HasSendQuestionsToEmail": false,
"CanDisplayAttendeesOnPublicPage": false,
"CanRegister": true,
"CanNotRegister": false,
"AddressDisplay": "",
"AddressDisplayHTML": "",
"LocationDisplay": "",
"LocationDisplayHTML": "",
"LocationDisplaySingleLine": "",
"UsesDefaultMapLink": true,
"UsesDefaultRegistrationLink": true,
"EventStartDateTime": "2023-08-31T15:00:00",
"EventEndDateTime": "2023-08-31T16:00:00",
"TimeToEventLongString": "1 week",
"Status": "Future Event",
"MinAttendeesActionDateDisplay": "8/11/23",
"IsPastEvent": false,
"IsNotPastEvent": true,
"IsSoldOut": false,
"IsNotSoldOut": true,
"CanRegisterAndNotSoldOut": true,
"CanNotRegisterOrIsSoldOut": false,
"EventFees": [],
"StartDateTimeUtc": "2023-08-31T19:00:00",
"EndDateTimeUtc": "2023-08-31T20:00:00",
"ObjectCollectionState": 4,
"ObjectIsSelected": false,
"ObjectData": null
},
"5B88201F38511B9I36163X4NQ7DMOVU58SD43U7X0FQ7D5O1UD8BDR16QODROPUX8ZD9DNPPOWT2VZNJFUS7CLBYOULOF9SFTGEEDIB7T3T8PTD2Q1DCOFUH8BDSK3CYFOBAWCFQSAQDDMOUU85H19DZPIOXTXVGN3FFS6C8BQO8LGFCSPTOQ2FISZETDQPZNAQLDZORUX8EDAQVDWOIUW80D6GYBKMRTRFQ",
[]));
wc$(document).attr("title", mobj_ViewModel.Title);
populateItemsGrid();
populateEventSponsorsGrid();
populateAttendeesGrid();
kendo.bind(wc$("#divEventDetailContainer"), mobj_ViewModel);
if (mobj_ViewModel.HasCustomRegistrationButtonImageURL == true) {
wc$("#btnWCCustomRegButton1").show();
wc$("#btnWCStandardRegButton1").hide();
wc$("#btnWCCustomRegButton2").show();
wc$("#btnWCStandardRegButton2").hide();
} else {
wc$("#btnWCCustomRegButton1").hide();
wc$("#btnWCStandardRegButton1").show();
wc$("#btnWCCustomRegButton2").hide();
wc$("#btnWCStandardRegButton2").show();
};
//var grdSponsorsGrid = wc$("#grdEventSponsors").data("kendoGrid");
//grdSponsorsGrid.dataSource.sort({ field: "Sort", dir: "asc" });
});
function populateItemsGrid() {
var gridEventItems = wc$("#grdEventItems").kendoGrid({
dataSource: {
data: mobj_ViewModel.Event.EventItems,
sort: {
field: "DisplayOrder",
dir: "asc"
}
},
autoBind: true,
groupable: false,
sortable: false,
selectable: false,
scrollable: false,
filterable: false,
reorderable: false,
pageable: false,
//pageable: {
// refresh: false,
// pageSizes: true
//},
columns: [{
field: "Descr",
width: '50%',
title: "Event Item Name"
}, {
field: "ExpiresDisplay",
width: '25%',
title: "Expires",
//width: 55,
}, {
field: "PriceDisplay",
width: '25%',
title: "Pricing",
headerAttributes: {
style: "text-align: right"
},
template: '<div style="float:right">${MemberPriceDisplay}</div><div style="float:right">${NonMemberPriceDisplay}</div>'
}
//{
// width: 100,
// title: "Actions",
// template: '<span><a href="\\#" onclick="EditEventItem(${EventPriceID});return false;">Edit</a> | <a href="\\#" onclick="mobj_ViewModel.GetFeatureUpcomingAction();return false;">Copy</a> | <a href="\\#" onclick="mobj_ViewModel.DeleteEventItem(${EventPriceID});return false;">Remove</a></span>'
//}
]
}).data("kendoGrid");
}
function populateEventSponsorsGrid() {
wc$("#grdEventSponsors").kendoListView({
dataSource: {
data: mobj_ViewModel.Event.Sponsors
},
autoBind: true,
//template: '<div style="display:inline-block;" class="wc-alignTop"><div class="wc-alignTop wc-pagePadding"><a href="${SponsorWebsite}">${SponsorName}</a><div>${HasSponsorLogo}<img src="${SponsorLogoURL}" alt="${SponsorName}" /></div></div><div>${SponsorMessage}</div></div>'
template: kendo.template(wc$("#sponsorListViewTemplate").html())
});
}
function populateAttendeesGrid() {
// data source for the existing relationships grid
//var attendeesDataSource = new kendo.data.DataSource({
// transport: {
// read: function (options) {
// var pageNumber = Math.max(1, options.data.page || 1);
// var pageSize = options.data.pageSize > 0 ? options.data.pageSize : 25;
// var sortFieldsNotSupported = [];
// var searchTerms = {};
// // paging off the grid options
// searchTerms.PageNumber = pageNumber;
// searchTerms.PageSize = pageSize;
// searchTerms.OrderBy = "OrgName:asc,FirstName:asc,LastName:asc";
// // make the call
// mobj_ViewModel.GetEventAttendees(searchTerms)
// .done(function(results) {
// options.success(results);
// }).fail(function(jqXhr, status, error) {
// console.error(status, jqXhr.responseText);
// options.error(error);
// });
// }
// },
// schema: {
// total: function (searchResult) {
// return searchResult ? searchResult.TotalCount : 0;
// },
// data: function (searchResult) {
// return searchResult ? searchResult.Result : [];
// }
// },
// pageSize: 10,
// serverPaging: true,
// serverSorting: true,
// sort: [{ field: 'MainContact', dir: 'desc' }, { field: 'InvRelationType', dir: 'asc' }, { field: 'Profile1.ASF', dir: 'asc' }]
//});
wc$("#grdAttendees").kendoGrid({
editable: false,
// dataSource: attendeesDataSource,
dataSource: {
data: mobj_ViewModel.EventAttendees,
pageSize: 10,
},
autoBind: true,
groupable: false,
sortable: false,
selectable: false,
scrollable: false,
filterable: false,
reorderable: false,
pageable: true,
columns: [{
title: "Name",
field: "FName",
template: '${FName} ${LName}'
}, {
title: "Organization",
field: "OrgName"
}]
});
}
</script>
<script id="sponsorListViewTemplate" type="text/x-kendo-template"> <div style="display: inline-block;" class="wc-alignTop wc-EventDetailSponsor">
<div class="wc-alignTop wc-pagePadding wc-EventDetailSponsorName">
# if (data.SponsorWebsite.length> 0 && !data.HideSponsorOrgName) {#
<a href="${SponsorWebsite}" class="wc-EventDetailSponsorNameLink" target="_blank">${SponsorName}</a><div>
#} else if((data.SponsorWebsite == null || data.SponsorWebsite.length == 0) && !data.HideSponsorOrgName) {#
${SponsorName}
#}#
<div class="wc-EventDetailSponsorMessage" style="margin-bottom: 8px;">${SponsorMessage}</div>
# if (data.SponsorWebsite.length> 0) {#
<a href="${SponsorWebsite}" class="wc-EventDetailSponsorNameLink" target="_blank">
#}#
<img src="${SponsorLogoURL}" alt="${SponsorName}" class="wc-EventDetailSponsorImage" style="max-height: 225px; display: ${SponsorLogoDisplayMode};" />
# if (data.SponsorWebsite.length> 0) {#
</a>
#}#
</div>
</div>
</div>
</script>
</div>
</div>
</div>
</div>
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BETTER BANKING: EMPOWERING AGENTS WITH AI-DRIVEN TRAINING SOLUTIONS
BETTER BANKING: EMPOWERING AGENTS WITH AI-DRIVEN TRAINING SOLUTIONS
This event is no longer active.
Thursday, August 31, 2023 3:00 PM - 4:00 PM EST
PRESENTER:
* Casey Denby, VP of Sales, Zenarate
ABOUT THE WEBINAR:
Learning how to upskill your banking agents has become increasingly important in
today's world. With the introduction of Artificial Intelligence (AI) and
automation into call centers, it is essential that agents stay ahead of the
curve and remain knowledgeable and proficient in their roles. Without proper
training, that agility and ability to think on the spot while leveraging deep
knowledge of best and required practices is simply non-existent. AI simulation
training offers the most advanced and effective method for quickly getting
agents up to speed and proficient at the most challenging customer scenarios.
Contact center leaders can leverage AI simulation training solutions to develop
confident top-performing agents.
In this webinar, we will explore how upskilling your banking agents can lead to
industry-leading contact center metrics. We will discuss best practices for
enabling and motivating agent training, while also exploring the opportunities
enabled by AI. We will also share examples of leading banking institutions that
have implemented successful agent training initiatives. Finally, we'll provide
an overview of the impact of successful banking agent training on contact center
metrics, such as speed to proficiency, agent attrition rate, and customer
satisfaction.
Don't miss out on this opportunity to learn how you can leverage better banking
agent training for industry-leading contact center metrics! Sign up now!
THIS WEBINAR WILL COVER:
1. Improved Onboarding and Agent Speed to Proficiency via Simulation Role-Play
2. Mastering Customer Interactions with AI Simulation Training
3. KPI Improvements for Better Trained Agents
TOP 3 BENEFITS TO ATTENDEES:
1. Blueprint for Increased Speed to Proficiency via Effective Onboarding:
Attendees will find out why driving higher speed to proficiency with new
hires is the top metric for delivering the experience your customers expect
and deserve, while exploring the best practices in agent training and the
role of AI in this transformation.
2. Examples of Core Use Cases and Successful Implementations: Attendees will
get insights from examples of leading banking institutions that have
successfully implemented agent training initiatives, providing benchmarking
opportunities and stimulating ideas for their own application.
3. How to Train the New Hybrid Workforce: The hybrid workforce is here to stay.
While companies shifted to 'virtual learning' due to need, most lack a
cohesive training and onboarding strategy for new hires in a global hybrid
workforce. Attendees will learn about the impact of successful agent
training on key contact center metrics and key findings on CX preferences
impacting your business.
ABOUT OUR PRESENTER:
Casey Denby
VP of Sales
Zenarate
Casey is an experienced global leader of Learning & Training organizations with
a rich background in contact center operational success. Casey is currently
heading up the Zenarate Sales Team, with a focus on empowering Customer Care
organizations around the globe with a smarter coaching approach through the
Zenarate AI Coach. Casey has led multiple global Training organizations,
including Western Union and RE/MAX, overseeing training delivery, quality
assurance, knowledge documentation, creative & interactive design and
LMS/systems. Casey is passionate about delivering excellence for the customer,
with a belief that the customer service agent job can be more desirable by
setting up the agent for immediate success. As a former client of Zenarate, he
implemented the AI Coach to improve agent confidence and preparedness. As a
result, Speed to Proficiency jumped 57%, QA scores improved by 42%, Customer
Sentiment improved 45% and retention improved by 32%.
**CBA Webinars are free for all CBA members. Please login to register. If you
have any questions or need assistance with registration please reach out to
Isabella Brennan (ibrennan@consumerbankers.com).
Event Item NameExpiresPricingCBA WebinarAug 31, 2023
Member: $0.00
Non-Member: $95.00
Register
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CONNECT
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*
*
* CBA on
the Issues
* CRA Modernization
* Funding Higher Education
* Committees
* Councils
* Mid-Tier Retail Executive Forum
* Comment Letters
* Small Business Lending Trends
* Testimonies
* Bank Notes
* CBA PAC
* Industry Links
* Disaster Preparedness Resource Center
* PPP Forgiveness
* CBA Media
Center
* Media Releases
* Press Contacts
* Joe Belew Award
* CBA
Education
* CBA Executive Banking School
* CBA Advanced Education
* Webinars
* White Papers
* Education Faculty
* Tem Wooldridge Award
* CBA
LIVE
* CBA LIVE 2023 Wrap Up
* Future Dates
* CBA
Washington
Forum
* Schedule
* Featured Speakers
* About
CBA
* CBA by the Numbers
* The CBA Team
* Board of Directors
* Membership Information
* Industry Experts
* Stay Connected
© 2021 CONSUMER BANKERS ASSOCIATION
WEBSITE BUILT WITH DRUPAL BY TAOTI CREATIVE