urlscan.io logo urlscan.io
SecurityTrails logo

www.crisisprevention.com Open in urlscan Pro
2606:4700:4400::ac40:9b7d  Public Scan

Back to summary
Submitted URL: https://151ccc7491c74cdcbe3811dd5a6525fe.svc.dynamics.com/t/t/LiMtlibl7yEwrX4D9QFVQGWLBPlHuMshImdmzrEF514x/bMhCEulkUNeNj8oI86OBxx41sLxgoqTFPw32x308PCwx
Effective URL: https://www.crisisprevention.com/industries/retail/?utm_source=dynamics&utm_medium=email&utm_campaign=retail-2024
Submission: On October 15 via api from US — Scanned from US

Form analysis 1 forms found in the DOM

POST 

<form method="post" novalidate="novalidate" data-f-metadata="" aria-labelledby="f84b780a-80a2-46f7-a575-7acfca732339_label" enctype="multipart/form-data" class="EPiServerForms ValidationSuccess" data-f-type="form"
  id="f84b780a-80a2-46f7-a575-7acfca732339" data-form-page-id="de99c152-b2b4-ee11-a569-002248280e5a">
  <script type="text/javascript">
    // This view acts as a rendering template to render InitScript(and server-side Form's descriptor) in FormContainerBlock's client-side for Form[f84b780a-80a2-46f7-a575-7acfca732339].
    // TECHNOTE: all serverside (paths, dynamic values) of EPiServerForms will be transfered to client side here in this section.
    (function initializeOnRenderingFormDescriptor() {
      // each workingFormInfo is store inside epi.EPiServer.Forms, lookup by its FormGuid
      var workingFormInfo = epi.EPiServer.Forms["f84b780a-80a2-46f7-a575-7acfca732339"] = {
        Id: "f84b780a-80a2-46f7-a575-7acfca732339",
        Name: "US-CA - Form - Retail Schedule Consultation Lead",
        // whether this Form can be submitted which relates to the visitor's data (cookie, identity) and Form's settings (AllowAnonymous, AllowXXX)
        SubmittableStatus: {
          "submittable": true,
          "message": ""
        },
        ConfirmMessage: "",
        ResetConfirmMessage: "",
        ShowNavigationBar: true,
        FocusOnForm: false,
        ShowSummarizedData: false,
        // serialize the dependency configuration of this form to clientside
        DependenciesInfo: JSON.parse("[]"),
        // keep all fieldName which are not satisfied the field dependency conditions
        DependencyInactiveElements: [],
        // Validation info, for executing validating on client side
        ValidationInfo: JSON.parse(
          "[{\"targetElementName\":\"__field_8190\",\"targetElementId\":\"cdb9233e-ff37-4d9f-ac70-b3155c654517\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]},{\"targetElementName\":\"__field_8191\",\"targetElementId\":\"a2d925db-9d60-4827-ba4b-1913ea5c671e\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]},{\"targetElementName\":\"__field_8192\",\"targetElementId\":\"18e4e3f8-724e-4685-b2a7-d5db3cd81396\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}},{\"type\":\"EPiServer.Forms.Implementation.Validation.EmailValidator\",\"model\":{\"jsPattern\":\"^((([a-zA-Z]|\\\\d|[!#\\\\$%\u0026\u0027\\\\*\\\\+\\\\-\\\\/=\\\\?\\\\^_`{\\\\|}~]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])+(\\\\.([a-zA-Z]|\\\\d|[!#\\\\$%\u0026\u0027\\\\*\\\\+\\\\-\\\\/=\\\\?\\\\^_`{\\\\|}~]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])+)*)|((\\\\x22)((((\\\\x20|\\\\x09)*(\\\\x0d\\\\x0a))?(\\\\x20|\\\\x09)+)?(([\\\\x01-\\\\x08\\\\x0b\\\\x0c\\\\x0e-\\\\x1f\\\\x7f]|\\\\x21|[\\\\x23-\\\\x5b]|[\\\\x5d-\\\\x7e]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])|(\\\\\\\\([\\\\x01-\\\\x09\\\\x0b\\\\x0c\\\\x0d-\\\\x7f]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF]))))*(((\\\\x20|\\\\x09)*(\\\\x0d\\\\x0a))?(\\\\x20|\\\\x09)+)?(\\\\x22)))@((([a-zA-Z]|\\\\d|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])|(([a-zA-Z]|\\\\d|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])([a-zA-Z]|\\\\d|-|\\\\.|_|~|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])*([a-zA-Z]|\\\\d|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])))\\\\.)+(([a-zA-Z]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])|(([a-zA-Z]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])([a-zA-Z]|\\\\d|-|\\\\.|_|~|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])*([a-zA-Z]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])))$\",\"dotNetPattern\":\"^((([a-zA-Z]|\\\\d|[!#\\\\$%\u0026\u0027\\\\*\\\\+\\\\-\\\\/=\\\\?\\\\^_`{\\\\|}~]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])+(\\\\.([a-zA-Z]|\\\\d|[!#\\\\$%\u0026\u0027\\\\*\\\\+\\\\-\\\\/=\\\\?\\\\^_`{\\\\|}~]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])+)*)|((\\\\x22)((((\\\\x20|\\\\x09)*(\\\\x0d\\\\x0a))?(\\\\x20|\\\\x09)+)?(([\\\\x01-\\\\x08\\\\x0b\\\\x0c\\\\x0e-\\\\x1f\\\\x7f]|\\\\x21|[\\\\x23-\\\\x5b]|[\\\\x5d-\\\\x7e]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])|(\\\\\\\\([\\\\x01-\\\\x09\\\\x0b\\\\x0c\\\\x0d-\\\\x7f]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF]))))*(((\\\\x20|\\\\x09)*(\\\\x0d\\\\x0a))?(\\\\x20|\\\\x09)+)?(\\\\x22)))@((([a-zA-Z]|\\\\d|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])|(([a-zA-Z]|\\\\d|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])([a-zA-Z]|\\\\d|-|\\\\.|_|~|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])*([a-zA-Z]|\\\\d|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])))\\\\.)+(([a-zA-Z]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])|(([a-zA-Z]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])([a-zA-Z]|\\\\d|-|\\\\.|_|~|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])*([a-zA-Z]|[\\\\u00A0-\\\\uD7FF\\\\uF900-\\\\uFDCF\\\\uFDF0-\\\\uFFEF])))$\",\"message\":\"Enter a valid email address.\"}}]},{\"targetElementName\":\"__field_8193\",\"targetElementId\":\"08634a4d-8e7c-4e3e-a25c-f36cd1ca3800\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]},{\"targetElementName\":\"__field_8194\",\"targetElementId\":\"05607258-6e5d-4bab-8c96-8bad6e331f87\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]},{\"targetElementName\":\"__field_8195\",\"targetElementId\":\"d0b53bc0-daa2-4c0a-845e-cd57eaa3fd96\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]},{\"targetElementName\":\"__field_8200\",\"targetElementId\":\"04f0b54a-83dc-4440-a879-859f1b743307\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]},{\"targetElementName\":\"__field_8197\",\"targetElementId\":\"bd0bb1c6-bfdd-4cba-adcb-c56f5f25eb21\",\"validators\":[{\"type\":\"EPiServer.Forms.Implementation.Validation.RequiredValidator\",\"model\":{\"message\":\"This field is required.\",\"validationCssClass\":\"ValidationRequired\",\"additionalAttributes\":{\"required\":\"\",\"aria-required\":\"true\"}}}]}]"
          ),
        // Steps information for driving multiple-step Forms.
        StepsInfo: {
          Steps: [{
            "index": 0,
            "attachedUrl": "",
            "isActive": true,
            "attachedContentLink": "",
            "dependValue": "",
            "elementName": "__field_",
            "guid": "00000000-0000-0000-0000-000000000000"
          }, {
            "index": 1,
            "attachedUrl": "",
            "isActive": true,
            "attachedContentLink": "",
            "elementName": "__field_8199",
            "guid": "b8b410ef-f23b-45dc-b29d-98d74c71ba18"
          }]
        },
        FieldsExcludedInSubmissionSummary: [],
        ElementsInfo: JSON.parse(
          "{\"__field_8190\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextboxElementBlock\",\"friendlyName\":\"First Name\",\"customBinding\":false},\"__field_8191\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextboxElementBlock\",\"friendlyName\":\"Last Name\",\"customBinding\":false},\"__field_8192\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextboxElementBlock\",\"friendlyName\":\"Email Address\",\"customBinding\":false},\"__field_8193\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextboxElementBlock\",\"friendlyName\":\"Work Phone Number\",\"customBinding\":false},\"__field_8204\":{\"type\":\"EPiServer.Forms.Implementation.Elements.ParagraphTextElementBlock\",\"friendlyName\":\"*All fields are required\",\"customBinding\":false},\"__field_8194\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextboxElementBlock\",\"friendlyName\":\"Organization Name\",\"customBinding\":false},\"__field_8195\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextboxElementBlock\",\"friendlyName\":\"Zip/Postal Code\",\"customBinding\":false},\"__field_8200\":{\"type\":\"EPiServer.Forms.Implementation.Elements.SelectionElementBlock\",\"friendlyName\":\"Country(2)\",\"customBinding\":false},\"__field_8197\":{\"type\":\"EPiServer.Forms.Implementation.Elements.SelectionElementBlock\",\"friendlyName\":\"Type of Organization?\",\"customBinding\":false},\"__field_8198\":{\"type\":\"EPiServer.Forms.Implementation.Elements.TextareaElementBlock\",\"friendlyName\":\"Comments (Best time to call)\",\"customBinding\":false},\"__field_8205\":{\"type\":\"EPiServer.Forms.Implementation.Elements.ParagraphTextElementBlock\",\"friendlyName\":\"*All fields are required(2)\",\"customBinding\":false},\"__field_8203\":{\"type\":\"EPiServer.Forms.Implementation.Elements.SubmitButtonElementBlock\",\"friendlyName\":\"Submit button\",\"customBinding\":false},\"__field_8206\":{\"type\":\"EPiServer.Forms.Implementation.Elements.ParagraphTextElementBlock\",\"friendlyName\":\"Privacy Policy\",\"customBinding\":false}}"
          ),
        DataSubmitController: "/EPiServer.Forms/DataSubmit",
      };
      /// TECHNOTE: Calculation at FormInfo level, and these values will be static input for later processing.
      workingFormInfo.StepsInfo.FormHasNoStep_VirtualStepCreated = true; // this FLAG will be true, if Editor does not put any FormStep. Engine will create a virtual step, with empty GUID
      workingFormInfo.StepsInfo.FormHasNothing = false; // this FLAG will be true if FormContainer has no element at all
      workingFormInfo.StepsInfo.AllStepsAreNotLinked = true; // this FLAG will be true, if all steps all have contentLink= ="" (emptyString)
      epi.EPiServer.SystemSettings = {
        RequestVerification: {
          FormFieldName: "__RequestVerificationToken",
          HeaderName: "RequestVerificationToken"
        }
      };
    })();
  </script>
  <input type="hidden" class="Form__Element Form__SystemElement FormHidden FormHideInSummarized" name="__FormGuid" value="f84b780a-80a2-46f7-a575-7acfca732339" data-f-type="hidden">
  <input type="hidden" class="Form__Element Form__SystemElement FormHidden FormHideInSummarized" name="__FormHostedPage" value="66" data-f-type="hidden">
  <input type="hidden" class="Form__Element Form__SystemElement FormHidden FormHideInSummarized" name="__FormLanguage" value="en" data-f-type="hidden">
  <input type="hidden" class="Form__Element Form__SystemElement FormHidden FormHideInSummarized" name="__FormCurrentStepIndex" value="0" data-f-type="hidden">
  <input type="hidden" class="Form__Element Form__SystemElement FormHidden FormHideInSummarized" name="__FormSubmissionId" value="" data-f-type="hidden">
  <input name="__RequestVerificationToken" type="hidden" value="CfDJ8NO_Y9A0cFtOtPs1qMzCEcPMa0kaiaqKCF0D3bsUhTOxFn18fRDkGm7wZpz9ZkK5wdbVzAY3VpN5K4c9rLgypLroPF8DuouITdwIhEjdUAQw6joFyM22NFiPU-4BvXdmpNOK7e5q2IerwFBs9-SxFcI">
  <div class="Form__Status">
    <div role="status" class="Form__Status__Message hide" data-f-form-statusmessage="">
    </div>
  </div>
  <div data-f-mainbody="" class="Form__MainBody">
    <section id="__field_" data-f-type="step" data-f-element-name="__field_" class="Form__Element FormStep Form__Element--NonData" data-f-stepindex="0" data-f-element-nondata="">
      <!-- Each FormStep groups the elements below it til the next FormStep -->
      <div class="Form__Element FormTextbox ValidationRequired" data-f-element-name="__field_8190" data-f-type="textbox"> <label for="cdb9233e-ff37-4d9f-ac70-b3155c654517" class="Form__Element__Caption"></label>
        <input name="__field_8190" id="cdb9233e-ff37-4d9f-ac70-b3155c654517" type="text" class="FormTextbox__Input" aria-describedby="__field_8190_desc" placeholder="First Name*" required="" aria-required="true" data-f-datainput=""
          autocomplete="given-name">
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8190" data-f-validationerror="" id="__field_8190_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormTextbox ValidationRequired" data-f-element-name="__field_8191" data-f-type="textbox"> <label for="a2d925db-9d60-4827-ba4b-1913ea5c671e" class="Form__Element__Caption"></label>
        <input name="__field_8191" id="a2d925db-9d60-4827-ba4b-1913ea5c671e" type="text" class="FormTextbox__Input" aria-describedby="__field_8191_desc" placeholder="Last Name*" required="" aria-required="true" data-f-datainput=""
          autocomplete="family-name">
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8191" data-f-validationerror="" id="__field_8191_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormTextbox ValidationRequired" data-f-element-name="__field_8192" data-f-type="textbox"> <label for="18e4e3f8-724e-4685-b2a7-d5db3cd81396" class="Form__Element__Caption"></label>
        <input name="__field_8192" id="18e4e3f8-724e-4685-b2a7-d5db3cd81396" type="text" class="FormTextbox__Input" aria-describedby="__field_8192_desc" placeholder="Email Address*" required="" aria-required="true" data-f-datainput=""
          autocomplete="email">
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8192" data-f-validationerror="" id="__field_8192_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormTextbox ValidationRequired" data-f-element-name="__field_8193" data-f-type="textbox"> <label for="08634a4d-8e7c-4e3e-a25c-f36cd1ca3800" class="Form__Element__Caption"></label>
        <input name="__field_8193" id="08634a4d-8e7c-4e3e-a25c-f36cd1ca3800" type="text" class="FormTextbox__Input" aria-describedby="__field_8193_desc" placeholder="Work Phone Number*" required="" aria-required="true" data-f-datainput=""
          autocomplete="tel">
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8193" data-f-validationerror="" id="__field_8193_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormParagraphText Form__Element--NonData" data-f-element-name="__field_8204" data-f-element-nondata="">
        <div id="2496d6ea-e211-4e67-b274-cc0d6762ed67">
          <p>&nbsp;* All fields are required</p>
        </div>
        <div id="2496d6ea-e211-4e67-b274-cc0d6762ed67__OriginalText" class="Form__Original__ParagraphText">
          <p>&nbsp;* All fields are required</p>
        </div>
      </div>
    </section>
    <section id="__field_8199" data-f-type="step" data-f-element-name="__field_8199" class="Form__Element FormStep Form__Element--NonData hide" data-f-stepindex="1" data-f-element-nondata="">
      <h3 class="FormStep__Title"></h3>
      <aside class="FormStep__Description"></aside>
      <!-- Each FormStep groups the elements below it til the next FormStep -->
      <div class="Form__Element FormTextbox ValidationRequired" data-f-element-name="__field_8194" data-f-type="textbox"> <label for="05607258-6e5d-4bab-8c96-8bad6e331f87" class="Form__Element__Caption"></label>
        <input name="__field_8194" id="05607258-6e5d-4bab-8c96-8bad6e331f87" type="text" class="FormTextbox__Input" aria-describedby="__field_8194_desc" placeholder="Organization Name*" required="" aria-required="true" data-f-datainput=""
          autocomplete="organization">
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8194" data-f-validationerror="" id="__field_8194_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormTextbox ValidationRequired" data-f-element-name="__field_8195" data-f-type="textbox"> <label for="d0b53bc0-daa2-4c0a-845e-cd57eaa3fd96" class="Form__Element__Caption"></label>
        <input name="__field_8195" id="d0b53bc0-daa2-4c0a-845e-cd57eaa3fd96" type="text" class="FormTextbox__Input" aria-describedby="__field_8195_desc" placeholder="Zip/Postal Code*" required="" aria-required="true" data-f-datainput=""
          autocomplete="postal-code">
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8195" data-f-validationerror="" id="__field_8195_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormSelection ValidationRequired" data-f-element-name="__field_8200" data-f-type="selection"> <label for="04f0b54a-83dc-4440-a879-859f1b743307" class="Form__Element__Caption"></label>
        <select name="__field_8200" id="04f0b54a-83dc-4440-a879-859f1b743307" required="" aria-required="true" data-f-datainput="" aria-describedby="__field_8200_desc" autocomplete="country-name">
          <option disabled="disabled" selected="&quot;selected&quot;" value=""> Country* </option>
          <option value="US" data-f-datainput="">US</option>
          <option value="Canada" data-f-datainput="">Canada</option>
          <option value="Algeria" data-f-datainput="">Algeria</option>
          <option value="American Samoa" data-f-datainput="">American Samoa</option>
          <option value="Aruba" data-f-datainput="">Aruba</option>
          <option value="Ascension Island" data-f-datainput="">Ascension Island</option>
          <option value="Australia" data-f-datainput="">Australia</option>
          <option value="Australian Ext. Terr." data-f-datainput="">Australian Ext. Terr.</option>
          <option value="Austria" data-f-datainput="">Austria</option>
          <option value="Azerbaijan" data-f-datainput="">Azerbaijan</option>
          <option value="Bahamas" data-f-datainput="">Bahamas</option>
          <option value="Bangladesh" data-f-datainput="">Bangladesh</option>
          <option value="Barbados" data-f-datainput="">Barbados</option>
          <option value="Belgium" data-f-datainput="">Belgium</option>
          <option value="Bolivia" data-f-datainput="">Bolivia</option>
          <option value="Brazil" data-f-datainput="">Brazil</option>
          <option value="Brunei" data-f-datainput="">Brunei</option>
          <option value="Cameroon" data-f-datainput="">Cameroon</option>
          <option value="Cayman Islands" data-f-datainput="">Cayman Islands</option>
          <option value="Chile" data-f-datainput="">Chile</option>
          <option value="China" data-f-datainput="">China</option>
          <option value="Colombia" data-f-datainput="">Colombia</option>
          <option value="Costa Rica" data-f-datainput="">Costa Rica</option>
          <option value="Cyprus" data-f-datainput="">Cyprus</option>
          <option value="Dominican Republic" data-f-datainput="">Dominican Republic</option>
          <option value="Egypt" data-f-datainput="">Egypt</option>
          <option value="El Salvador" data-f-datainput="">El Salvador</option>
          <option value="Ethiopia" data-f-datainput="">Ethiopia</option>
          <option value="France" data-f-datainput="">France</option>
          <option value="French Guiana" data-f-datainput="">French Guiana</option>
          <option value="Georgia" data-f-datainput="">Georgia</option>
          <option value="Germany" data-f-datainput="">Germany</option>
          <option value="Ghana" data-f-datainput="">Ghana</option>
          <option value="Haiti" data-f-datainput="">Haiti</option>
          <option value="Hong Kong" data-f-datainput="">Hong Kong</option>
          <option value="Hungary" data-f-datainput="">Hungary</option>
          <option value="India" data-f-datainput="">India</option>
          <option value="Ireland" data-f-datainput="">Ireland</option>
          <option value="Italy" data-f-datainput="">Italy</option>
          <option value="Jamaica" data-f-datainput="">Jamaica</option>
          <option value="Japan" data-f-datainput="">Japan</option>
          <option value="Jordan" data-f-datainput="">Jordan</option>
          <option value="Kenya" data-f-datainput="">Kenya</option>
          <option value="Kuwait" data-f-datainput="">Kuwait</option>
          <option value="Malawi" data-f-datainput="">Malawi</option>
          <option value="Malaysia" data-f-datainput="">Malaysia</option>
          <option value="Malta" data-f-datainput="">Malta</option>
          <option value="Marshall Islands" data-f-datainput="">Marshall Islands</option>
          <option value="Namibia" data-f-datainput="">Namibia</option>
          <option value="Nepal" data-f-datainput="">Nepal</option>
          <option value="New Zealand" data-f-datainput="">New Zealand</option>
          <option value="Nigeria" data-f-datainput="">Nigeria</option>
          <option value="North Mariana Islands" data-f-datainput="">North Mariana Islands</option>
          <option value="Oman" data-f-datainput="">Oman</option>
          <option value="Papua New Guinea" data-f-datainput="">Papua New Guinea</option>
          <option value="Peru" data-f-datainput="">Peru</option>
          <option value="Philippines" data-f-datainput="">Philippines</option>
          <option value="Portugal" data-f-datainput="">Portugal</option>
          <option value="Qatar" data-f-datainput="">Qatar</option>
          <option value="Saudi Arabia" data-f-datainput="">Saudi Arabia</option>
          <option value="Singapore" data-f-datainput="">Singapore</option>
          <option value="South Africa" data-f-datainput="">South Africa</option>
          <option value="South Korea" data-f-datainput="">South Korea</option>
          <option value="Spain" data-f-datainput="">Spain</option>
          <option value="Sri Lanka" data-f-datainput="">Sri Lanka</option>
          <option value="Switzerland" data-f-datainput="">Switzerland</option>
          <option value="Thailand" data-f-datainput="">Thailand</option>
          <option value="Trinidad and Tobago" data-f-datainput="">Trinidad and Tobago</option>
          <option value="Uganda" data-f-datainput="">Uganda</option>
          <option value="United Arab Emirates" data-f-datainput="">United Arab Emirates</option>
          <option value="United Kingdom" data-f-datainput="">United Kingdom</option>
          <option value="Zambia" data-f-datainput="">Zambia</option>
          <option value="United Kingdom" data-f-datainput="">Other</option>
        </select>
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8200" data-f-validationerror="" id="__field_8200_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormSelection ValidationRequired" data-f-element-name="__field_8197" data-f-type="selection"> <label for="bd0bb1c6-bfdd-4cba-adcb-c56f5f25eb21" class="Form__Element__Caption"></label>
        <select name="__field_8197" id="bd0bb1c6-bfdd-4cba-adcb-c56f5f25eb21" required="" aria-required="true" data-f-datainput="" aria-describedby="__field_8197_desc" autocomplete="off">
          <option disabled="disabled" selected="&quot;selected&quot;" value=""> Type of Organization?* </option>
          <option value="Retail" data-f-datainput="">Retail</option>
          <option value="Behavioral Health Facility" data-f-datainput="">Behavioral Health Facility</option>
          <option value="Corrections" data-f-datainput="">Corrections</option>
          <option value="Government Agency" data-f-datainput="">Government Agency</option>
          <option value="Hospital/Health Care" data-f-datainput="">Hospital/Health Care</option>
          <option value="Human Service Provider" data-f-datainput="">Human Service Provider</option>
          <option value="Juvenile/Youth Facility" data-f-datainput="">Juvenile/Youth Facility</option>
          <option value="K-12 Education" data-f-datainput="">K-12 Education</option>
          <option value="Long Term Care Facility" data-f-datainput="">Long Term Care Facility</option>
          <option value="Physical/Speed/Occupational Therapy Agency" data-f-datainput="">Physical/Speed/Occupational Therapy Agency</option>
          <option value="Public Library" data-f-datainput="">Public Library</option>
          <option value="Security Company" data-f-datainput="">Security Company</option>
          <option value="University/Higher Education" data-f-datainput="">University/Higher Education</option>
          <option value="Other" data-f-datainput="">Other</option>
        </select>
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8197" data-f-validationerror="" id="__field_8197_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormTextbox FormTextbox--Textarea" data-f-element-name="__field_8198" data-f-modifier="textarea" data-f-type="textbox"> <label for="1d6c8fca-f09c-419f-9124-792554d64d5a" class="Form__Element__Caption"></label>
        <textarea name="__field_8198" id="1d6c8fca-f09c-419f-9124-792554d64d5a" class="FormTextbox__Input" placeholder="Comments (Best time to call)" data-f-label="" data-f-datainput="" aria-describedby="__field_8198_desc"
          autocomplete="off"></textarea>
        <span class="Form__Element__ValidationError" data-f-linked-name="__field_8198" data-f-validationerror="" id="__field_8198_desc" role="alert" style="display:none"></span>
      </div>
      <div class="Form__Element FormParagraphText Form__Element--NonData" data-f-element-name="__field_8205" data-f-element-nondata="">
        <div id="3e5b720b-f1c8-4f3d-a865-43367498e16f">
          <p>&nbsp;* All fields are required</p>
        </div>
        <div id="3e5b720b-f1c8-4f3d-a865-43367498e16f__OriginalText" class="Form__Original__ParagraphText">
          <p>&nbsp;* All fields are required</p>
        </div>
      </div>
      <button id="2e3adec8-b3ed-4822-b59d-11c70cb4093b" name="submit" type="submit" value="2e3adec8-b3ed-4822-b59d-11c70cb4093b" data-f-is-finalized="false" data-f-is-progressive-submit="true" data-f-type="submitbutton"
        data-f-element-name="__field_8203" class="Form__Element FormExcludeDataRebind FormSubmitButton "> Submit</button>
      <div class="Form__Element FormParagraphText Form__Element--NonData" data-f-element-name="__field_8206" data-f-element-nondata="">
        <div id="7afa2f21-6e79-40ab-af54-07ffbd8a113c">
          <p><span class="TextRun SCXW238507077 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW238507077 BCX8">We handle your contact details in line with </span><span
                class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW238507077 BCX8">our</span><span
                class="NormalTextRun SCXW238507077 BCX8"> </span></span><a class="Hyperlink SCXW238507077 BCX8" href="https://www.crisisprevention.com/Privacy-Policy" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW238507077 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW238507077 BCX8" data-ccp-charstyle="Hyperlink">privacy policy</span></span></a><span
              class="TextRun SCXW238507077 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW238507077 BCX8">. If you prefer not to receive marketing emails from CPI, you can opt-out of all marketing emails
                on that page.</span></span><span class="EOP SCXW238507077 BCX8" data-ccp-props="{}">&nbsp;</span></p>
        </div>
        <div id="7afa2f21-6e79-40ab-af54-07ffbd8a113c__OriginalText" class="Form__Original__ParagraphText">
          <p><span class="TextRun SCXW238507077 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW238507077 BCX8">We handle your contact details in line with </span><span
                class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW238507077 BCX8">our</span><span
                class="NormalTextRun SCXW238507077 BCX8"> </span></span><a class="Hyperlink SCXW238507077 BCX8" href="https://www.crisisprevention.com/Privacy-Policy" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW238507077 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW238507077 BCX8" data-ccp-charstyle="Hyperlink">privacy policy</span></span></a><span
              class="TextRun SCXW238507077 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW238507077 BCX8">. If you prefer not to receive marketing emails from CPI, you can opt-out of all marketing emails
                on that page.</span></span><span class="EOP SCXW238507077 BCX8" data-ccp-props="{}">&nbsp;</span></p>
        </div>
      </div>
      <input name="__field_8208" id="621dcea5-8ff1-4b66-9af8-9f7c535b1255" type="hidden" value="True" class="Form__Element FormHidden FormHideInSummarized" data-f-type="hidden">
    </section>
    <nav role="navigation" class="Form__NavigationBar" data-f-type="navigationbar" data-f-element-nondata="">
      <button type="submit" name="submit" value="PreviousStep" class="Form__NavigationBar__Action FormExcludeDataRebind btnPrev" data-f-navigation-previous="" disabled=""> Back </button>
      <div class="Form__NavigationBar__ProgressBar">
        <div class="Form__NavigationBar__ProgressBar--Progress" style="width:50%" data-f-navigation-progress=""></div>
        <div class="Form__NavigationBar__ProgressBar--Text">
          <span class="Form__NavigationBar__ProgressBar__ProgressLabel">Step</span>
          <span class="Form__NavigationBar__ProgressBar__CurrentStep" data-f-navigation-currentstep="">1</span>/ <span class="Form__NavigationBar__ProgressBar__StepsCount" data-f-navigation-stepcount="">2</span>
        </div>
      </div>
      <button type="submit" name="submit" value="NextStep" class="Form__NavigationBar__Action FormExcludeDataRebind btnNext" data-f-navigation-next=""> Continue </button>
    </nav>
  </div>
</form>

Text Content

skip navigation
877.877.5390
United States (English)
United States (English)
Australia (English)
Canada (English)
France (French)
Ireland (English)
New Zealand (English)
United Arab Emirates (English)
United Kingdom (English)
United States (English)
CPI LearningMy Account
header logo
 * Our Programs
    * Crisis Prevention Programs
    * Education Programs
    * Health Care Programs
    * Dementia Care Programs
    * Specialty Topics
    * Continuing Education
   
    * Verbal InterventionVerbally de‑escalate disruptive behaviors.
    * Nonviolent Crisis InterventionRecognize and respond to everyday crisis
      situations.
    * NCI With Advanced Physical SkillsSupport people who demonstrate dangerous
      or complex behavior.
   
   Not sure which program to choose? Schedule a Consultation
    * Reframing BehaviorNeuroscience-based training to prevent disruptive
      behavior.
    * Verbal InterventionVerbally de‑escalate disruptive behaviors.
    * Nonviolent Crisis InterventionRecognize and respond to everyday crisis
      situations.
    * NCI With Advanced Physical SkillsSupport people who demonstrate dangerous
      or complex behavior.
    * Classroom CultureFoster a positive culture and prevent the need for
      de-escalation interventions.
   
   Not sure which program to choose? Schedule a Consultation
    * Verbal InterventionVerbally de‑escalate disruptive behaviors.
    * Nonviolent Crisis InterventionRecognize and respond to everyday crisis
      situations.
    * NCI With Advanced Physical SkillsSupport people who demonstrate dangerous
      or complex behavior.
    * Prevention FirstIdentify escalating behaviors, establish a common
      language, and recognize when to call for help.
   
   Not sure which program to choose? Schedule a Consultation
    * Dementia Capable CareBe the best care partner for persons at all cognitive
      levels and dementia stages.
    * Verbal InterventionVerbally de‑escalate disruptive behaviors.
    * Nonviolent Crisis InterventionRecognize and respond to everyday crisis
      situations.
   
   Not sure which program to choose? Schedule a Consultation
    * TraumaUnderstand the causes and associated behaviors of trauma.
    * Mental HealthAddress mental health stigmas using a person-centered,
      trauma-informed approach.
    * Autism Spectrum DisorderSafely apply proactive intervention strategies
      when caring for individuals with autism.
   
   Not sure which program to choose? Schedule a Consultation
    * Continuing EducationLearn how to earn continuing education credit when
      participating in CPI training.
   
   Not sure which program to choose? Schedule a Consultation
 * Industries
    * Education
    * Health Care
    * Human Services
    * Security
    * Behavioral Health
    * Dementia Care
    * Retail
   
   
 * Find Training
 * Resources
    * Voices of CPI Blog
    * Customer Success Stories
    * Library
    * Legislation
    * Videos
    * Workplace Violence Prevention Training Index for Health Care
    * 2025 Certified Instructors’ Conference
   
   


Search
Contact
 * Home (US)
 * Industries
 * Retail


CPI TRAINING FOR RETAIL WORKERS

Equip your entire team with essential de-escalation skills to handle contentious
or hostile customer interactions and create a culture of safety and well-being.

Let's Connect

CPI Courses


SAFER EMPLOYEE-CUSTOMER INTERACTIONS

We believe proper de-escalation training is critical in today’s retail
environment and results in a positive environment for employees and customers
alike. Our evidence-based training programs reflect our mission and empower
teams to handle crises in safe, practical ways.

De-escalation and Violence Prevention Training for Retail
Starting with this 30-minute online training, retail workers will gain the
fundamental skills to feel confident and safe when engaging with difficult
customers. Ongoing micro-learnings reinforce concepts. Recommended for all
staff.
Explore Program
Verbal Intervention Training
Provide your staff with in-depth skills to identify, respond to, and prevent or
mitigate challenging customer behavior with verbal intervention techniques.
Recommended for managers.
Explore Program

What You'll Gain


TRAINING OUTCOMES

Enhanced Customer Experience
Staff will gain the skills to turn negative interactions into positive
experiences, fostering customer loyalty and contributing to your business’s
success and positive reputation.
Greater Safety for Staff and Shoppers
Staff will learn how to confidently manage conflicts, proactively reduce the
likelihood of physical altercations and injuries, and create a culture of safety
and well-being.
Improved Employee Retention
Staff will feel less stressed on the job, leading to reduced burnout and
turnover and a more supportive, productive workplace.

How it Works


OUR RETAIL TRAINING APPROACH

Our approach ensures the most effective and relevant de-escalation training is
delivered to your retail teams.


ALL STAFF COMPLETE FUNDAMENTAL ONLINE DE-ESCALATION SKILLS TRAINING

An initial online, on-demand training course will offer retail team members the
skills to create a controlled, safe store atmosphere, recognize and de-escalate
hostile customers quickly, and know when to call for additional support.


ALL STAFF PARTICIPATE IN ONGOING MICRO-LEARNING LESSONS

Retail teams will regularly take short, effective training modules to reinforce
learnings, add new concepts and various scenarios, and support a long-lasting
cultural change of safety and well-being.


MANAGERS AND LEADERS BECOME CERTIFIED IN VERBAL INTERVENTION TRAINING

Store managers, asset protection managers, security managers, and other leaders
in managerial roles will gain in-depth knowledge on how to effectively verbally
defuse in-store conflict and support staff to create a culture of safety and
well-being.
“CPI training has helped increase the confidence of the people I train. They
feel they have a better understanding of communication with hostile
individuals.”
Albert WhiteRisk and Loss Prevention Professional, The TJX Companies, Inc.



VIEW OUR RECENT BLOGS

View More
Retail


7 EFFECTIVE VERBAL INTERVENTION STRATEGIES FOR RETAIL WORKERS

Learn about various verbal intervention techniques for retail workers who may
have to deal with difficult customers.
Read More

Retail


ESSENTIAL DE-ESCALATION TIPS FOR RETAIL WORKERS

Learn essential de-escalation tips for retail workers to manage conflict and
ensure safety. Discover strategies to handle challenging situations effectively
and maintain a positive environment.
Read More

Retail


DON’T TAKE A CUSTOMER’S WORDS AND ACTIONS PERSONALLY

Learn strategies to manage customer interactions effectively and avoid taking
words and actions personally. Enhance your retail experience with our expert
tips.
Read More


SCHEDULE A CONSULTATION

Connect with us to learn how CPI training can help create a culture of safety
and well-being for your customers and staff.


 * All fields are required

 * All fields are required

Country* US Canada Algeria American Samoa Aruba Ascension Island Australia
Australian Ext. Terr. Austria Azerbaijan Bahamas Bangladesh Barbados Belgium
Bolivia Brazil Brunei Cameroon Cayman Islands Chile China Colombia Costa Rica
Cyprus Dominican Republic Egypt El Salvador Ethiopia France French Guiana
Georgia Germany Ghana Haiti Hong Kong Hungary India Ireland Italy Jamaica Japan
Jordan Kenya Kuwait Malawi Malaysia Malta Marshall Islands Namibia Nepal New
Zealand Nigeria North Mariana Islands Oman Papua New Guinea Peru Philippines
Portugal Qatar Saudi Arabia Singapore South Africa South Korea Spain Sri Lanka
Switzerland Thailand Trinidad and Tobago Uganda United Arab Emirates United
Kingdom Zambia Other
Type of Organization?* Retail Behavioral Health Facility Corrections Government
Agency Hospital/Health Care Human Service Provider Juvenile/Youth Facility K-12
Education Long Term Care Facility Physical/Speed/Occupational Therapy Agency
Public Library Security Company University/Higher Education Other


 * All fields are required

 * All fields are required

Submit

We handle your contact details in line with our privacy policy. If you prefer
not to receive marketing emails from CPI, you can opt-out of all marketing
emails on that page. 

We handle your contact details in line with our privacy policy. If you prefer
not to receive marketing emails from CPI, you can opt-out of all marketing
emails on that page. 

Back
Step 1/ 2
Continue

10850 W. Park Place | Suite 250

Milwaukee, WI 53224 USA


TRAINING


Our ProgramsOur Training ApproachFind TrainingContinuing Education


INDUSTRIES


EducationHealth CareHuman ServicesSecurityBehavioral HealthDementia CareRetail


RESOURCES


BlogCustomer Success StoriesLibraryVideosAbout UsCareersFrequently Asked
Questions2025 Certified Instructors’ Conference


SUPPORT


Contact UsMedia ResourcesTerms of ServicePrivacy PolicyCookie PolicySole
SourceWhistleblower PolicyCode of Ethics and Business Conduct

Subscribe to our Newsletter

You will receive an email with industry news and perspectives from CPI.

Subscribe
© 2024 Crisis Prevention Institute. All Rights Reserved.


Back to Top