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* Client Solutions * Implementation * Advisory * Managed Services * Innovations * Partners * Insights * Life and Jobs * About Us * Careers * COVID-19 * Connect * Press enter to begin your search ImplementationSalesforce SUSTAINABLE GROWTH THROUGH TECHNOLOGY SOLUTIONS By Alex JedemannSeptember 24, 2021No Comments How the implementation expert, Stratus360, enables innovation centered around the Salesforce platform THE NEED FOR DIGITAL SOLUTIONS In today’s world, many businesses are concerned about staying modern and competitive. According to the 2020 ABM Benchmark Study, 43% of executives were investing strategically in digital business transformation. Businesses that are slow to digitally transform will fall behind in this rapidly changing day and age. Manual processes simply aren’t as quick or reliable as digital ones; and as a result, businesses that aren’t investing in innovation and are slow to modernize, end up losing customers to the competition. Along with quicker digital processes, every business needs to improve the customer journey if they want to stay competitive, especially today, where global pandemics and unforeseen economic disruptions caused many businesses to question how they could help their customers. A defined strategy is the only way for businesses to stay ahead of the curve and be prepared for the future. Specifically, the best strategy is a digital CRM automation solution. This strategy not only prepares your team for a better customer service process, but it transforms the user experience and performance for continued growth. OBSTACLES FOR COMPETITIVE INDUSTRIES For many industries, the competitive market has changed drastically from when it was first introduced. Professionals in these zealous industries face multiple threats in today’s world such as fresh competitors, lower interest rates, demand for digitalization, and attractive onboarding from competitors. According to one source, competition today has become so stiff for banks that many times they end up giving the loan away to shut out competitors which subsequently neglects to base the loan terms primarily on the borrower’s risk. For industries facing these issues, they need to modernize their technologies and be eager to stay ahead of the curve with the advanced tools offered by experts who have a proven track record of success. IMPLEMENTATION EXPERTS; STRATUS360 Stratus360, an implementation partner with Salesforce, works with your existing processes to transform not only user engagement but team productivity and performance. Stratus360 can handle the functionality gaps that Salesforce cannot, making it the obvious step for businesses that want to truly maximize the technology of Salesforce. The two work hand in hand to get the most out of your CRM automation software. What gives Stratus360 a unique edge apart from its competitors is it can service businesses of any size, making it a high-value alternative to big system integrators. A high-value alternative is ideal because it is the unique middle ground between regional consultants and global system integrators. Being a smaller consultant of only 50 employees, they can provide a personal, humanized experience while still offering an enterprise-grade catalog of services. Here are some of the benefits of taking your business to the next level and transforming your service, engagement, and performance with Stratus360: * INCREASE REVENUE One of the most attractive benefits of implementing a technology platform with marketing automation like Salesforce and maximizing it with Stratus360 is increasing revenue. With a lead generation system in place, sales experts know who has a higher potential for purchase and who they should spend more time with. Businesses who optimize their CRM performances with a Salesforce implementation expert from Stratus360 experience improved pipeline velocity and this ultimately drives sales. Touchpoints are tracked and recorded so team members have an exact idea of the buyer’s journey and how they can best provide assistance to generate more revenue. Additionally, with a better experience for your customers, they have a greater chance of not only spreading positive PR about your business but returning customers in the future. * IMPROVED TEAM PROCESSES Along with an improved customer journey, your team will benefit from having an optimized Salesforce strategy and maximizing it through Stratus360. With improved service automation processes, every member of your team will not only be more productive but will also have the tools and training to help each customer and meet their needs as they change. Additionally, team members who are trained, confident, and more productive are better suited for success in the workplace, lowering employee turnover. Subsequently, less money is spent on hiring and onboarding and ultimately generates more cost savings. With this comprehensive solution in place, sales reps and customer service agents have the tools they need to upsell or resign clients more efficiently and customers continue to get the products they need. * A BETTER CUSTOMER JOURNEY To truly build a seamless process for your customers, their experiences need to have autonomy across all platforms. They should expect identical processes across all digital devices no matter how many times they engage. Stratus360 transforms user experience with a personalized, cohesive experience across all digital channels. Consistent tone, message, and branding show your business is professional, reputable, and trustworthy. Additionally, a team that has optimized CRM automation with Salesforce and the expertise of Stratus360 can be prepared for changing expectations and meeting future goals. Modern-day customers need self-service options so they can avoid the hassle of requesting help if they don’t need it. With customized Salesforce software and the transformative service expertise of Stratus360, you can give them the tools to perform simple tasks and provide a chat feature in case they do want assistance. This is a better journey for your customers and ultimately saves them time, resulting in happier customers. SERVICE TRANSFORMATION IS A NECESSITY Sustainable growth is only achieved through meeting new market competition. Any business that can’t do this, faces being left behind. Specifically for businesses that handle commercial loans, it’s essential to meet new market competition with improved technology and service transformation. As customers vary in size and their needs change, professionals in these competitive industries need to have a strategy in place to help every kind of customer. How a customer perceives the professionalism and trustworthiness of your business is everything. Customers need a human connection to feel confident doing business and this is especially true in industries where trust plays a significant role. Subsequently, a trustworthy associate may lose clients because their processes are timely and fall short. Both aspects have to have a symbiotic relationship so customers in these industries feel they are being taken care of by someone they trust. This is where the service transformation solutions offered by Stratus360 are the critical step for businesses to take. Not only will you be able to transform your service center process but you will stay competitive and receive real results from your Salesforce experience. Every industry can benefit from transforming its service center and investing in Stratus360 has been a Salesforce implementation partner of the highest caliber for over a decade. They have helped many businesses transform their service processes and strategize, implement and maintain their preexisting Salesforce CRM automation solutions. To learn more about how we can help your business stay ahead of the curve and get the most out of Salesforce, contact us today. * PREVIOUS POSTCREATE BETTER EXPERIENCES AND EFFICIENCIES THROUGH SERVICE TRANSFORMATION * NEXT POSTINNOVATIVE TECHNOLOGY SOLUTIONS TRANSFORM THE SERVICE EXPERIENCE LEAVE A REPLY CANCEL REPLY Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Share Tweet Share RECENT INSIGHTS * Innovative Technology Solutions Transform the Service Experience * Sustainable Growth Through Technology Solutions * Create Better Experiences and Efficiencies Through Service Transformation * Stratus360 and Tenfold Create Exceptional Customer Experiences for Salesforce Customers by Integrating Complimentary Telephony Solutions * The Difference Between Implementation and Strategic Consulting Partners SITEMAP * Client Solutions * Implementation * Advisory * Managed Services * Innovations * Partners * Insights * Life and Jobs * About Us * Careers * COVID-19 * Connect SALESFORCE PLATINUM PARTNER Stratus360 is a Platinum Cloud Alliance Partner, deemed by Salesforce to have the highest level of technical expertise, a mature Salesforce practice, and a global strategy. Stratus360 specializes in Sales, Service, Analytics, and Community Cloud Implementations, Custom Cloud and Mobile Development, Social Intranet, Cloud Conversions/Migrations, and Technical/Integration Services. © 2020 Stratus360, Inc. All Rights Reserved. * * * * * Client Solutions * Back * Implementation * Advisory * Managed Services * Innovations * Partners * Insights * Life and Jobs * Back * About Us * Careers * COVID-19 * Connect © 2020 Stratus360, Inc This site may use cookies to personalize content, enable social media features, detect repeat visits, or analyze site traffic. Find out more.I accept.