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LEVERAGING DATA TO DRIVE INCREASED PERSONALIZATION, EMPATHY AND PROACTIVE
COMMUNICATIONS

FREE ONLINE EVENT | 17 - 18 MAY, 2022


Sponsorship Opportunities
Register Now
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#CXNLive



FEATURED SPEAKERS

Tugsad Karaduman

Head of Digital Customer Experience

Coca Cola

Kassia Gardner

Head of Communications

Cranfield University

Ahmad Samir

CX Planning & Design Director

Telecom Egypt

 1. 



 As businesses look for ways to deliver services that are fast, personalized and
effective, personalization has become a key investment priority for customer
experience leaders.

With that in mind, CXN Live: CX Personalization will be focused on:



 * Leverage AI to understand the vast amounts of data points available in order
   to personalize each interaction at every step of the journey.
 * Marketing Automation: Capturing data insights and delivering personalized
   messages to your customers at scale
 * Channel integration: ensuring interoperability between systems and channels
   to offer a seamless experience and transfer of information at every
   touchpoint 
 * Personalization: unlocking the potential of customer data to deliver the
   right information at the right time
 * Real time updates: ensuring that both agents and customers can get real time
   information on orders, deliveries and services
 * Self-service: Provide holistic self-service that answers the majority of
   needs, thus saving customer time. Faster service equals instant gratification
   which builds customer loyalty and advocacy. 
 * Predictive customer care: deploying the likes of machine learning to pre-empt
   customer needs at scale by actioning customer feedback and signals with speed
   and agility.



REGISTER FOR FREE
CX NETWORK LIVE | WHO ATTENDS OUR ONLINE EVENTS 


WHO YOU WILL MEET

CX NETWORK LIVE HAS BEEN DESIGNED FOR HEADS / DIRECTORS / GENERAL MANAGERS OF:

Customer Experience



Process Excellence



Customer Service



Marketing



Service Design



Digital



Contact Centre



Insights and Analytics



REGISTER FOR FREE
CX NETWORK LIVE | BY THE NUMBERS 

1,500



REGISTRANTS
CXN LIVE: VoC 2021



1,000+



 REGISTRANTS
CXN LIVE: CONTACT CENTERS 2021



1,500+



REGISTRANTS
CXN LIVE:  DATA, INSIGHT & ANALYTICS 2021



1,500+



REGISTRANTS
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2021



REGISTER FOR FREE
CX NETWORK LIVE | HOW IT WORKS 

Step 1: Register
Click on any of the register buttons on this page. Enter your information and
secure your place



Step 2: Confirmation email
This will be dispatched upon registration and will contain login information



Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch
with colleagues



Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our
industry-leading speakers



REGISTER FOR FREE


OUR SPONSOR

Sponsor


GET INVOLVED WITH CX NETWORK LIVE 

FOR MORE INFORMATION ON HOW CX NETWORK IS UNIQUELY PLACED TO HELP YOU SHAPE AND
DELIVER YOUR MESSAGE TO A TARGETED AUDIENCE CONTACT US NOW!

JOHN KEARNS, HEAD OF ONLINE SALES, CX NETWORK


JOHN.KEARNS@IQPC.COM





IN PARTNERSHIP WITH :




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