support.labsmobile.com Open in urlscan Pro
35.156.197.207  Public Scan

Form analysis
2 forms found in the DOM

POST /en/support/tickets/public/01d00787cea8ffd78540c5b54175fc8dd161d5e3942b8c2d71acc713ade5a6fd/notes

<form rel="validate" class="new_helpdesk_note" id="new_helpdesk_note" enctype="multipart/form-data" action="/en/support/tickets/public/01d00787cea8ffd78540c5b54175fc8dd161d5e3942b8c2d71acc713ade5a6fd/notes" accept-charset="UTF-8" method="post"
  novalidate="novalidate"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token" value="otn0W6B/D74B3i3+XbYBE5DvX11wRLKv0+PoUlkwvhonH4ulAyxdjazKMQ1B+bOgdNgtTuTPXto3mKBw48wmOw==">
  <ul class="ui-form" style="list-style:none; margin: 0;">
    <li>
      <label for="requester_email">Your email<span class="required_star">*</span></label>
      <input type="text" name="requester_email" id="requester_email" class="email required" aria-required="true">
      <div class="row-fluid">
        <p class="span12">
        </p>
        <div class="redactor_box">
          <ul class="redactor_toolbar">
            <li><a href="javascript:void(null);" title="Bold (Ctrl-B)" class="redactor_btn_bold" tabindex="-1"><span class="hide">Bold (Ctrl-B)</span></a></li>
            <li><a href="javascript:void(null);" title="Italic (Ctrl-I)" class="redactor_btn_italic" tabindex="-1"><span class="hide">Italic (Ctrl-I)</span></a></li>
            <li><a href="javascript:void(null);" title="Underline(Ctrl-U)" class="redactor_btn_underline" tabindex="-1"><span class="hide">Underline(Ctrl-U)</span></a></li>
            <li class="redactor_separator"></li>
            <li><a href="javascript:void(null);" title="• Unordered List (Ctrl-Shift-7)" class="redactor_btn_unorderedlist" tabindex="-1"><span class="hide">• Unordered List (Ctrl-Shift-7)</span></a></li>
            <li><a href="javascript:void(null);" title="1. Ordered List (Ctrl-Shift-8)" class="redactor_btn_orderedlist" tabindex="-1"><span class="hide">1. Ordered List (Ctrl-Shift-8)</span></a></li>
            <li class="redactor_separator"></li>
            <li><a href="javascript:void(null);" title="Font Color" class="redactor_btn_fontcolor" tabindex="-1"><span class="hide">Font Color</span></a></li>
            <li><a href="javascript:void(null);" title="Back Color" class="redactor_btn_backcolor" tabindex="-1"><span class="hide">Back Color</span></a></li>
            <li class="redactor_separator"></li>
            <li><a href="javascript:void(null);" title="Link" class="redactor_btn_link" tabindex="-1"><span class="hide">Link</span></a></li>
          </ul>
          <div rel="getPasteImage" contenteditable="true" style="width:50px;height:0px; overflow: hidden;"></div>
          <div class="redactor_editor" contenteditable="true" dir="ltr" style="height: 150px;">
            <p><br></p>
          </div><textarea name="helpdesk_note[note_body_attributes][body_html]" id="portal_ticket_note_public" editor-type="public_ticket" class="redactor-textarea required" height="150px" value="" style="height: 150px; display: none;" rel="redactor"
            aria-required="true"></textarea>
        </div>
        <script type="text/javascript">
          if (jQuery.browser.desktop) {
            if (window['redactors'] === undefined) window.redactors = {}! function($) {
              $(function() {
                var imageUploadTypes = ["ticket", "forum"];
                var redactorOptions = {
                  "focus": true,
                  "autoresize": false,
                  "tabindex": 2,
                  "convertDivs": false,
                  "allowTagsInCodeSnippet": true,
                  "buttons": ["bold", "italic", "underline", "|", "unorderedlist", "orderedlist", "|", "fontcolor", "backcolor", "|", "link"],
                  "editor-type": "public_ticket",
                  "class": "required",
                  "height": "150px",
                  "id": "portal_ticket_note_public",
                  "value": ""
                };
                if (imageUploadTypes.indexOf("public_ticket") !== -1) {
                  redactorOptions = jQuery.extend({}, redactorOptions, {
                    imageUploadCallback: inlineImageUploadCallback
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                window.redactors['portal_ticket_note_public'] = $('#portal_ticket_note_public').redactor(redactorOptions);
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            }(window.jQuery);
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        </script>
        <p></p>
      </div>
    </li>
  </ul>
  <div class="control-group">
    <div class="single_file">
      <div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
        <div class="attachments-list-wrap">
          <div class="attachments-list-form" id="95155-container">
            <div class="attachment_contents">
              <div id="95155-attachments" class="attachments-wrap shared_attachment_list">
              </div>
            </div>
          </div>
          <div class="clearfix"></div>
          <div class="hidden_upload">
            <div class="add_attachment"><span>+</span> Attach a file</div>
            <input type="file" name="emptyfile" id="95155_file" data-attach-id="95155" namewhenfilled="helpdesk_note[attachments][][resource]" filecontainer="95155-container" filelist="95155-attachments" sendfocusto="95155-body" max_size="20"
              max_attachment="" class="original_input">
          </div>
        </div>
        <!-- screenshot-->
        <!--screenshot end -->
      </div>
      <script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item">
    <span class="{{if (!file_valid) }} alert-invalid {{/if}}">
      ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - 
    </span>
    <span> 
      {{if (file_valid) }}
        <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a>
      {{/if}}
      {{if (!file_valid)}}
        {{if (is_blocked) }}
          <div>
            <span class="alert-invalid-attach-text">
              Your attachment(s) type is/are not supported.(Not Added)
            </span>
          </div>
        {{else}}
          <div>
            <span class="alert-invalid-attach-text">
              Exceeds attachments size(Not Added)
            </span>
          </div>
        {{/if}}
      {{/if}}
    </span>
  </div>
</script>
      <script type="text/javascript">
        // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
        jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function() {
          jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
            'background-color': 'inherit',
            'background-image': 'inherit',
            'color': 'inherit',
            'box-shadow': 'inherit'
          });
        });
        jQuery('li.portal-attach a.attach-link-wrap').bind('mouseover', function() {
          jQuery(this).removeAttr('style');
        }).bind('mousemove', function(event) {
          // Fix to move "Browse" button along with mouse pointer - fix for IE.
          p = jQuery(this).find('div').first();
          newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
          window.title = newLeft;
          p.css({
            left: newLeft,
            top: 0
          });
        })
      </script>
    </div>
  </div>
  <div class="alignright">
    <input type="submit" name="commit" value="Add Note" id="helpdesk_note_submit" class="btn btn-primary uiButton">
    <a href="#" data-hide-dom="#add-note-form" data-show-dom="#add-note-form-proxy" class="btn">Cancel</a>
  </div>
</form>

POST /en/support/tickets/01d00787cea8ffd78540c5b54175fc8dd161d5e3942b8c2d71acc713ade5a6fd

<form id="portal_ticket_form" rel="validate" class="edit_helpdesk_ticket" action="/en/support/tickets/01d00787cea8ffd78540c5b54175fc8dd161d5e3942b8c2d71acc713ade5a6fd" accept-charset="UTF-8" method="post" novalidate="novalidate"><input name="utf8"
    type="hidden" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="authenticity_token" value="rrfXOmjNU4A0+suJooXXhfHw6bt6b4BrMCybM5YXDGwrcajEy54Bs5nu13q+ymU2FcebqO7kbB7UV9MRLOuUTQ==">
  <div id="ticket-field-cf_username_1469597">
    <label class="  control-label cf_username_1469597-label " for="helpdesk_ticket_cf_username_1469597">Username</label>
    <div class="lead-small">
      <p>mdagruporomero-gen@canvia.com</p>
    </div>
  </div>
  <div id="ticket-field-status">
    <label class="  control-label status-label " for="helpdesk_ticket_status">Status</label>
    <div class="lead-small">
      <p>Escalado a terceros</p>
    </div>
  </div>
</form>

Text Content

LABSMOBILE CUSTOMER SUPPORT

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Home Solutions
Escalado | 6 hours ago


#95155 NO SE PUEDE ENVIAR MENSAJES

Add Note
J

JUAN CARLOS

, reported 6 hours ago
Se ha validado la herramienta y no están llegando los mensajes. En este momento
se tiene 3 mensajes pendientes de envío, por favor revisar lo sucedido.
L

LABSMOBILE SUPPORT

, said 6 hours ago
Hola,

Gracias por contactarnos.

Te informamos que el día de hoy se está presentando congestión en las entregas
por parte de los operadores, los envíos pueden tardar un poco más de lo
habitual.  Por nuestra parte estamos monitoreando e implementando alternativas
para solucionar esto de la manera más oportuna posible.  Agradecemos tu
paciencia y comprensión ante lo sucedido, es un caso que muy rara vez se
presenta y seguiremos muy pendientes para garantizar que todo se procese de la
mejor forma.

Saludos.   



Support team
support@labsmobile.com
 
Visit labsmobile.com - Effective communication made with ♡ in Barcelona.
Need help? Info&FAQs or contact our Support Center - support@labsmobile.com.
We care about our planet, visit our forest and contribute to a better world.

L

LABSMOBILE SUPPORT

, said 6 minutes ago
Estimado cliente:

Nos complace informarte que todos tus SMS han sido procesados
satisfactoriamente.

Lamentamos profundamente los inconvenientes ocurridos hoy. Esta situación ha
sido totalmente ajena al funcionamiento habitual de nuestra plataforma y estamos
tomando las medidas necesarias para prevenir su repetición en el futuro.

Agradecemos tu paciencia, tu comprensión en relación con lo sucedido y por
encima de todo la confianza que depositas en nuestra empresa día a día.

Si tienes alguna consulta o inquietud, no dudes en ponerte en contacto con
nosotros a través de cualquiera de nuestros canales de atención, estaremos
felices de poder asistirte en lo que necesites.

Atentamente,



Support team
support@labsmobile.com
 
Visit labsmobile.com - Effective communication made with ♡ in Barcelona.
Need help? Info&FAQs or contact our Support Center - support@labsmobile.com.
We care about our planet, visit our forest and contribute to a better world.

 * Your email*
   
    * Bold (Ctrl-B)
    * Italic (Ctrl-I)
    * Underline(Ctrl-U)
    * 
    * • Unordered List (Ctrl-Shift-7)
    * 1. Ordered List (Ctrl-Shift-8)
    * 
    * Font Color
    * Back Color
    * 
    * Link
   
   
   
   
   
   
   

+ Attach a file
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TICKET DETAILS

Username

mdagruporomero-gen@canvia.com

Status

Escalado a terceros

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