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HOW THE FACILITY MANAGEMENT TEAM AT AZ SINT-BLASIUS HOSPITAL ELIMINATED
PRODUCTION PROBLEMS.

Managing the daily operations of any facility is a challenge. When that building
is used by more than 1600 employees each day, that challenge becomes bigger, and
when those employees are in the business of saving lives it becomes bigger
still.

This is the situation that the facility management team at the Belgian hospital
az Sint-Blasius is faced with, and why they reached out to Dialog, Belgian
workplace solution provider, who helped them settle on Sign In Workspace to
solve their issues.



Making sure everything is up and running requires planning, and to plan
efficiently you need as much information about what’s going on as possible. How
many people are coming in? What kind of activities will they engage in? How many
need catering? How much cleaning staff do you need?

If you don’t know that, your operational costs will soar and the experience of
coming to the office becomes worse. But it doesn’t have to be like that.

az Sint-Blasius started using Planner to handle their catering, resource and
meeting room booking years ago, but the big change came when they started using
the Planner Outlook plugin to get a much tighter connection between meetings,
room reservations and resource bookings.

We sat down with Didier Windey, Facilities Coordinator at az Sint-Blasius, to
talk about what they’ve gained from using Planner to handle their meeting rooms
and resources and how the Outlook plugin has helped change the way they work. 

 


PLANNER LETS AZ SINT-BLASIUS STRUCTURE THEIR WORK IN A MUCH BETTER WAY.

The ability to plan in advance is a big part of ensuring smooth facility
operations. After all, if you don’t know what’s going to happen, how are you
going to make sure you can provide the right services?

When we started our conversation with Didier, one of the first things he noted
was that Planner had helped him and his team structure their work in a much
better way.

He explained how, before implementing Planner, the chefs would sometimes
experience showing up in the morning, to see that they had to cater an event for
50 people, and because the order hadn’t come in until that morning they would
have almost no time to prepare for it.

Obviously situations like this caused a lot of stress for the catering staff.

But those days are over.

Because the users schedule events in Planner in advance, and Didier’s team has
easy access to that information, they can see upcoming events and begin their
preparations sooner.

As an added bonus, the automated reports has ended up saving the team a lot of
time.

“If the reports wasn't automated like this, I would need one employee spending
four or five hours a day just to consolidate the information.” - Didier Windey, 
Facilities Coordinator at az Sint-Blasius.

This has let them become much more proactive in their facility management work,
and they are now a part of the planning process for larger events. 

“After we’ve started using the Planner plugin for Outlook we actually never have
any production problems or staffing problems anymore.” - Didier Windey, 
Facilities Coordinator at az Sint-Blasius.

 



 


AZ SINT-BLASIUS HAS REDUCED THEIR RESOURCE WASTE BY MORE THAN 20%

In a time where many budgets are being reduced every cent matters. And that is
no different for a hospital like az Sint-Blasius.

When we asked Didier how Planner has helped reduce their budget spend, he
explained how one of the problems they had before they began using the Outlook
plugin was that meetings and catering orders weren’t updated after they had been
placed.

If a meeting was moved or canceled, the initial catering order was still in
effect.

This led to situations where a meeting had catering for 20 people but only five
showed up, or worse, no one showed up at all so both the food and the meeting
room would go to waste.

“Because of the connection with Outlook, if a meeting is canceled for example,
the booked resources are also canceled. So with using the software the way it is
supposed to be used, we have more resources available because we have less
waste. This has reduced our food and resource waste by more than 20%” - Didier
Windey, Facilities Coordinator at az Sint-Blasius.

 


READY TO SEE HOW PLANNER CAN HELP YOU?

It’s one thing to hear about all the ways it helps, but it’s quite another to
see it in action. Check out the video below to see how Planner works.



 


RELATED CASE STORIES

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January 30, 2023

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