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Text Content

Call 877-621-0515


GET A GOOD NIGHT’S SLEEP: CUSTOM PHONE SOLUTIONS HELP KEEP YOUR HOTEL OR MOTEL
IN BUSINESS 24/7

A guest is calling the front desk, but you don’t know who it is because your old
PBX system doesn’t have Caller ID. Last week, a different guest complained she
kept pushing “0” and the phone hung up on her, instead of transferring her to
reception. You don’t even want to think about what might happen if there was an
emergency and someone couldn’t call 911.

Oh, for the good old days with telephone operators and manual switchboards.
Where is Emma Nutt when you need her?

Hold the phone…you don’t want to return to the 1800s when there’s a custom
digital solution at hand.

Independent motel and hotel owners/operators deserve the same telephone
efficiency and effectiveness that technology affords every other industry. And
you may be surprised to learn you don’t need to rip and replace existing phones
to modernize your system—so the changes won’t cost you an arm and a leg.

With an innovative approach designed specifically for the hospitality industry,
your legacy hotel can take its communication system from the metaphorical
equivalent of glamping to a night at the Ritz.

Let’s get started.


WITHOUT RESERVATION

Whether a boutique hotel wants to be perceived as a larger enterprise, or a
hotel chain is seeking to level up its guest experience, Ooma has the
hospitality services solution.

Because Ooma offers a cloud-based communication system, hotels and motels don’t
need to dedicate precious staff time and resources on maintenance—or worry about
whether a modern-day Emma Nutt is always stationed at the front desk to handle
reservations and guest inquiries.

Instead, Ooma is responsible for managing and updating the software that
replaces your outdated phone system. Ooma Enterprise offers a host of advanced
communications features to give your guests a personalized experience,
including:

• Guest-specific wake-up call service, voicemail management, staff level E9111
notification delivery and call accounting
• Tailored welcome message for VIP guests and loyalty members
• Notification of property amenities and events
• Checkout procedures reminder the day before check-out
• Notice of any anticipated service impacts in the event of a maintenance issue

An added benefit: Guests who receive a quick response and resolution during
their reservation or support calls are more likely to become repeat customers.
They may even become advocates, sharing positive online reviews that generate
more revenue.

Ooma hospitality services mean you’ll have no reservations about being able to
deliver next-level customer satisfaction.


EMPLOYEES ENJOYING THEIR JOBS

A simplified, inclusive guest experience also translates into a more enjoyable,
efficient and effective experience for your staff.

Optimizing the employee experience starts with making sure your team members
have the right tools to serve guests and deliver their best work. These include:

• Mobile apps to personalize the guest experience
• Advance notice of VIP check-ins
• Automating housekeeping/room status updates
• Personalized call and internet pricing based on guest type or group
affiliation
• The ability to post guest phone call, internet and minibar charges
• Authenticating guests on internet billing systems
• Ways to bill back third-party system usage

With Ooma hospitality, organizations can deliver effortless guest experiences,
do more with less, and maximize employee productivity and guest loyalty.


PRESERVING ON-SITE PHONE SYSTEMS WITH SIP TRUNKING

Each hotelier has unique needs, and Ooma will evaluate yours and recommend the
best solution for you. Ooma Enterprise phone service checks all the boxes for a
small bed and breakfast innkeeper. Larger hotels may want to eliminate their
outdated Primary Rate Interface (PRI) lines. This is where Ooma Enterprise’s SIP
and IP Trunking solutions come in.

Ooma streamlines communication and performance by replacing analog lines, so you
pay only for what you need. As your business continues to grow, we’ll add more
lines or trunks—and we’ll do it in minutes, not days.

Our SIP and IP trunking are compatible with most IP-enabled PBX phone systems,
so an upgrade or hardware change won’t derail your service. Your guests probably
won’t even know when it’s happening.


REPLACING WORN OUT COPPER POTS

Ooma AirDial™ is an all-in-one POTS replacement solution, enabling hotels and
motels to save money and keep using existing analog communications devices.

The backstory: The FCC tightly regulated the Public Switched Telephone Network
(PSTN), also known as analog copper-wire phone lines or plain old telephone
service (POTS) lines, through the 1990s. However, effective August 2022, the FCC
no longer requires carriers to continue POTS service.

Ooma AirDial delivers the path forward from POTS line dependency—and
skyrocketing phone bills. AirDial enables hospitality providers to save money,
remain compliant, and preserve critical alarm, safety, building access and fax
devices by migrating from copper-based phone lines to an intelligent combined
solution that runs on a hassle-free dedicated wireless network.

Ooma AirDial can be used in a wide range of hospitality applications, including:

• Security panels
• Elevator phones and alarms
• Fire alarms
• PBX trunks
• Gate access phones
• Blue light phones
• Door entry intercoms
• Boiler room alarms, and more


ALL THAT JAZZWARE

Many hospitality brands rely on Jazzware to power their business in more than
1,800 hotels and resorts across 62 countries. Through a partnership with
Jazzware, Ooma offers full-feature integration with more than 70 property
management systems (PMS), and growing.

Whether or not you’re a music aficionado, you’ll love the way Jazzware
integrates with some of the most popular PMS for hotels, such as:

• Opera
• Sabre
• Amadeus
• Maestro
• Infor
• Mews
• Cloudbeds
• Fidelio Opera
• Marriott Full Service PMS, Marriott Fosse and Galaxy Lightspeed IP
• OnQ for Hilton
• Choice Advantage
• Visual Matrix
• Fidelio Opera

These programs allow staff to focus on conducting the tasks that make your hotel
run like a Swiss watch, such as housekeepers digitally indicating they’ve
finished cleaning a room and it’s now ready for a new guest, or staff keying in
a personalized welcome message that appears on a guest’s TV screen.

Ooma’s Enterprise Call Center software provides unmatched reporting and
analytics, providing real-time insights to help you improve guest services and
employee performance and satisfaction.

You can apply these Enterprise Call Center analytics in a number of ways: If you
record calls, you can find coaching opportunities, common buying objections, and
frequently asked questions. Visual dashboards make it easy to assess trends and
home in on the calls that need the most attention.

That’s got to be music to a hotel owner’s or IT manager’s ears.

With Ooma hospitality service solutions, you’re able to modernize at the pace
you choose, to create the best guest and employee experiences for your hotel,
motel or B&B. Sometimes an existing phone system is just very old, and getting a
new one presents a better image to your customers. And sometimes, whether the
system is old or just inefficient, poor call quality and call drops can reflect
badly on your establishment. Ooma can help remedy both situations very cost
effectively.

Although your hotel, motel or B&B may not have some “Ritz-y” amenity—like a
concierge who speaks seven languages, or an infinity pool overlooking Lake
Lucerne—you can nevertheless treat your guests like royalty with 5-star Ooma
phone service.

--------------------------------------------------------------------------------

1Ooma E911 service operates differently from non-internet 911 service. See
www.ooma.com/911 for details.


READY TO SWITCH TO
A CLOUD-BASED PHONE SYSTEM?

Volume and contract based discounts are available.

SEE DEMO

Or call 1-866-747-6887 to request
a consultation today.


THANK YOU!

An Ooma Sales Representative will be in touch shortly.

866-573-0707





LET’S TALK!

One of our knowledgeable representatives is standing by to provide
recommendations and help you get started. Fill out this form and someone will
reach out to you shortly.

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texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on
Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not
Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase.
It also indicates that you agree to Ooma’s Privacy Policy.
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THANK YOU!

An Ooma Office Sales Representative will be in touch shortly.

866-573-0707





LET’S TALK!

One of our knowledgeable representatives is standing by to provide
recommendations and help you get started. Just call 877-621-0515 or click this
CHAT button. Or, fill out this form and someone will reach out to you shortly.

* First name
* Last name
* Email
* Phone
* Company
* No. of Employees Choose… 1 2 3 4 5 6 7 8 9 10+ 20+ 50+ 100+
By clicking below you expressly agree to and acknowledge the statements set
forth in this
link. By submitting your contact information, you are giving express written
consent to receive on your telephone, mobile or other electronic device
auto-dialed, pre-recorded, artificial or other automated telemarketing calls or
texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on
Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not
Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase.
It also indicates that you agree to Ooma’s Privacy Policy.
Submit
Fix error