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A LOOK AT OUR COACHING AND THERAPY APPROACH

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Discover what sets our provider network apart and how we ensure high-quality
care.

Gabriella Chavarin
Head of Content Marketing


Mental health resources are crucial to employee wellness, with 79% of employees
reporting that they are more likely to stay at a company that provides
high-quality care and support. However, even as employers increase health
benefits to recruit and retain employees, the shortage of providers across the
globe remains a significant barrier to accessing high-quality care. 

Limited resources mean provider tracking is spotty at best and often inaccurate.
As a result, employees are frequently connected with mental healthcare
specialists who aren't taking patients or don't work with insurance providers. 

Many EAPs, health plans, and other mental health solutions tout seemingly
impressive networks by provider count and provider-to-employer ratios. However,
the American Psychological Association's (APA) 2022 Practitioner Impact Survey
revealed that 60% of psychologists in the US reported having no openings for new
patients in 2022. 

Modern Health addresses these concerns with an internal global provider network,
recruited and curated to include clinical therapists and ICF-certified coaches.
Focusing on provider count distracts from whether that network can deliver
personalized care quickly to all members who need it without sacrificing
quality.

This article explains the importance of high-quality mental health providers and
the ways our global network sets our benefits offering apart from the
competition.


WHAT’S THE DIFFERENCE BETWEEN A CERTIFIED COACH AND A THERAPIST? 

When considering the availability of mental care providers, it's essential to
understand the difference between coaching and therapy. Even the training and
certification process differs. 


CERTIFIED COACHES 

A certified coach uses evidence-based approaches to help individuals gain a
deeper awareness of a personal challenge they may be facing. They help them
identify growth opportunities and create action plans to move toward goals.
Coaching addresses non-clinical symptoms like burnout and stress.

Coaches work with individuals to help them elevate performance in a specific
area in life. There is no particular degree or license required to practice as a
coach. Therefore, providers should have a process for ensuring they are
rigorously vetted, certified, and trained in proven approaches. 


THERAPISTS

Therapy is a treatment in which an individual and a licensed therapist work
together to understand and address mental health concerns such as anxiety or
depression. Anyone can go to therapy whenever they need extra support. It can be
benefical if there's a clinical concern, as defined by the duration of symptoms,
severity, and interference with social, emotional, or occupational functioning. 

Therapists or psychologists can have a variety of titles (counselors,
therapists, clinicians, etc.). They have a master's degree in clinical
psychology or a related field and are licensed in the states they practice.
Licenses may include Licensed Marriage and Family Therapist, Licensed Clinical
Social Worker, and Licensed Professional Counselor.

Take a look at our coaching vs. therapy guide for a more in-depth look at the
contrast between the two.


MODERN HEALTH’S GLOBAL NETWORK OF COACHES AND THERAPISTS

Modern Health's global provider network has been professionally curated to
include clinical therapists and ICF-certified coaches in 60+ countries who speak
50+ languages. We also have psychiatrists and nurse practitioners in the United
States to support psychiatric medication management. 

Our entire provider network is built in-house. This means that all therapists
and coaches globally undergo the same process for vetting, assessment,
onboarding, ongoing quality control, and capacity balancing. 

As a result, we can ensure our network meets these three core needs:

 1. Access: Members in each global region access care when they need it the
    most. Modern Health has a 1-day global average time to the first available
    session.
 2. Quality: All members get the same standard of high-quality care. The average
    post-session rating for Modern Health providers is 4.9 out of 5.
 3. Personalization: The network is capable of meeting the unique needs of every
    member, inclusive of demographics, geography, and specialization. 98% of
    specialized match requests receive a same-day match.


ADDRESSING CHALLENGES OF TRADITIONAL PROVIDERS’ COACHING AND THERAPY BENEFITS

One of the biggest challenges in accessing mental health support is finding
high-quality providers who can offer personalized care quickly. Traditional
providers often struggle to meet these standards, with long wait times,
poor-quality platforms, and limited care options. Research conducted on eight
mental health clinics offering therapy revealed that half of them had longer
than three months of wait time. This can decrease utilization rates and make it
more difficult for employees to get the help they need.

At Modern Health, we recognize these challenges and have taken steps to address
them by building an internal global network of coaches and therapists who are
rigorously vetted, trained, and monitored for quality. Our network can deliver
personalized care quickly to all members who need it, without sacrificing
quality. By investing in the training and development of our providers, we
ensure that your employees receive the highest-quality care possible, even in
the face of complex challenges like those posed by the mental health industry.


CHALLENGE: ENSURING ACCESSIBILITY

Many platforms curate an extensive network of external mental health
professionals and organizations that participate in a specific mental health
plan. However, with no way to view or track external providers, they are often
unavailable to meet demands. 

As a result, employees experience long wait times and inefficient scheduling.
Without a specific vetting process for mental healthcare professionals and
coaches, employees across various regions will likely experience different
service levels.

Modern Health addresses these concerns with a real-time monitoring engine
ensuring the network matches employees with engaged, responsive providers.
Provider calendars are synced with the platform to manage full schedules and
maintain time-to-care standards. 

Careful monitoring of our internal network means we can guarantee provider
availability within 24 hours and allow members to view and book an appointment
in minutes. Since our network is internally sourced, the same standards apply
globally.


CHALLENGE: TRACKING QUALITY

When providers partner with external mental health organizations, they have
little control over the standards beyond ensuring that therapists are properly
licensed within their role. As a result, it's impossible to accurately monitor
or develop quality controls for active providers, resulting in inconsistent
quality for employees. This also means providers can't accurately supply
employers with clinical measures of quality, and underperforming providers go
unnoticed. 

Modern Health has developed a consistent and rigorous process for recruiting,
vetting, onboarding, and monitoring quality for all global providers. We also
have a proven process for monitoring member satisfaction. As a result, members
receive the same quality of care globally. 


CHALLENGE: PROVIDING CARE OPTIONS THAT MEET EMPLOYEE NEEDS

Mental health is not one-size-fits-all. Yet most providers in the mental
healthcare field assume that individuals' needs should be met with one-to-one
therapy. Members with only one care option are likely to disengage. 

Fewer than half of employees select one-on-one as their preferred mode of care.
As a result, many of the employee population are unlikely to adopt benefits with
a single mode of care designed specifically for clinical needs.

Modern Health uses an evidence-based model called "stepped care," where
individuals are paired with the best modality of care (therapy or otherwise)
based on their unique clinical needs and preferences. Members have multiple care
options they can engage in simultaneously. 

They can also choose from matches based on demographic preferences, topics of
focus, provider specialization, and level of need. This means that members can
access care for needs, ranging from preventive to clinical. 


EXPLORE THE BENEFITS OF CHOOSING CARE PREFERENCES 

Modern Health is the only provider of mental health employee benefits that
systematically considers members' personal preferences in care matching. This
approach, in combination with our underlying stepped care model and a network of
providers built in-house, makes Modern Health uniquely poised to implement a new
standard of patient-centered care within the mental health care industry. 

There's no better time to take action in providing high-quality mental health
benefits for employees. Download our study, "The Effectiveness of Evidence-Based
Coaching Delivered by Modern Health," to learn more about the benefits of
working with a provider that utilizes an internal global network of mental
health professionals, including certified coaches.  

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GABRIELLA CHAVARIN

Gabriella Chavarin is Head of Content Marketing at Modern Health, a global
mental health platform that helps keep employees healthy & resilient.
Previously, Gabriella worked as a Marketing Manager for a national health payer
organization, and she brings a wealth of healthcare and marketing experience to
the Modern Health team.





EXPLORE MORE


Read more articles

A Look at Our Coaching and Therapy Approach

Discover what sets our provider network apart and how we ensure high-quality
care.

What is Mental Health Awareness Month and Why Does it Matter?

What is Mental Health Awareness Month and why does it matter? This article
shares the importance and benefits of providing employee well-being support
during this important month and beyond.

How to Recognize Depression Among Your Employees

Learn how we're helping employers and HR teams spot and manage depression to
mitigate business risks. Learn more about recognizing early warning signs of
depression in the workplace.

The comprehensive mental health care platform for enterprises around the world.

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650 California St Floor 7, San Francisco, CA 94108 Office 07-128

Solutions

MembersEmployersConsultantsProviders
Resources

BlogCase StudiesEvents
Company

About usCareersDEIBPress
Contact us
Talk to a Consultant

650 California St Floor 7, San Francisco, CA 94108 Office 07-128

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