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Submitted URL: https://www2.thetcmgroup.com/e/897461/2024-01-11/6llh7n/671725300/h/HDAw--wyOgT6R6H_ODj3_jVcxXmWCPeAheOMx7yAjXQ
Effective URL: https://thetcmgroup.com/
Submission: On January 17 via manual from GB — Scanned from GB
Effective URL: https://thetcmgroup.com/
Submission: On January 17 via manual from GB — Scanned from GB
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Do not sell or share my personal information Deny Allow selection Customize Allow all Powered by Cookiebot by Usercentrics 0800 059 0595 Contact * Home * Welcome * Our culture, purpose and values * The TCM team * Friends and partners * The FAIR Model™ * David Liddle’s books * Careers and consulting opportunities * Social value * Track Record * TCM in the press * Awards and accreditations * Case studies * Recent assignments and customers * Customer feedback * Customer stories and case studies * Customer of the week * Recent speaking engagements * Our Services * People and culture (HR transformation) * Mediation services * Workplace Mediation * Team Mediation * Internal mediation scheme design * Mediation and facilitation skills training * Workplace investigations * Workplace Investigations * Specialist & Complex Investigations * Neutral Evaluation Services * Investigation skills training * Coaching * Culture change * Culture audits (The 5D Review™) * 5D Review™ * Team climate health check * Resolution Framework™ & Resolution Policy™ * Leadership and management development * The TCM Academy * The TCM Academy * Courses * Workshops and webinars * CPD * TCM Accredited™. * The TCM Ecosystem * People and Culture Consulting * Resolution Framework * Engage Coaching * Engage Leadership * The Mediation Company * The Investigation Company * TCM Academy * The People and Culture Association (PCA) * Sectors * Healthcare * Central Government & Local Government * Police & Justice * National Infrastructure * TCM Hub * News & Blog * TCM TV * Press and media * Podcasts * PACE Videos * Recommended reading * Glossary * Home * Welcome * Our culture, purpose and values * The TCM team * Friends and partners * The FAIR Model™ * David Liddle’s books * Careers and consulting opportunities * Social value * Track Record * TCM in the press * Awards and accreditations * Case studies * Recent assignments and customers * Customer feedback * Customer stories and case studies * Customer of the week * Recent speaking engagements * Our Services * People and culture (HR transformation) * Mediation services * Workplace Mediation * Team Mediation * Internal mediation scheme design * Mediation and facilitation skills training * Workplace investigations * Workplace Investigations * Specialist & Complex Investigations * Neutral Evaluation Services * Investigation skills training * Coaching * Culture change * Culture audits (The 5D Review™) * 5D Review™ * Team climate health check * Resolution Framework™ & Resolution Policy™ * Leadership and management development * The TCM Academy * The TCM Academy * Courses * Workshops and webinars * CPD * TCM Accredited™. * The TCM Ecosystem * People and Culture Consulting * Resolution Framework * Engage Coaching * Engage Leadership * The Mediation Company * The Investigation Company * TCM Academy * The People and Culture Association (PCA) * Sectors * Healthcare * Central Government & Local Government * Police & Justice * National Infrastructure * TCM Hub * News & Blog * TCM TV * Press and media * Podcasts * PACE Videos * Recommended reading * Glossary About * Welcome * The TCM Team * Press and Media Centre * Awards & Accreditations * Friends & Partners * TCM Customer List * Customer Stories * Feedback & Reviews * Recent Speaking Engagements * Careers Services * Culture Change * Workplace Mediation * Investigations * Team Climate Healthcheck™ * Leadership and management * Resolution Framework * People and Culture * Diagnostic & Dialogic Services The TCM Academy * The TCM Academy * Courses * Workshops & Webinars * CPD * TCM Accredited™. Industries * Healthcare * Government & Local Authority * Police & Justice * National Infrastructure Ecosystem * The Mediation Company™ * The Investigation Company™ * The Resolution Framework™ * Transformational Culture™ * Engage Leadership™ * Engage Coaching™️ * The People and Culture Association (PCA) * The FAIR Model™ * 5D Review™ Insights * News & Blog * TCM TV * Case Studies * TCM in the Press * Podcasts * PACE Videos * Resources * eBooks & White Papers * Recommended Reading * Glossary National Certificate in Workplace Mediation Regular Open Access Training Dates Develop the essential skills and principles for workplace mediation with our 5-day OCN accredited mediation skills programme. Book Now! YOUR TRUSTED PARTNER. TCM is the trusted partner to a growing number of FTSE 100 and Fortune 500 companies along with numerous public bodies and Government departments. A few of our clients include Tesco PLC, Royal Mail, HSBC, Bloomberg, Aviva and the entire UK Civil Service. find out more PURPOSE-LED. VALUES-BASED. PERSON-CENTRED. The TCM Group has been at the cutting edge of conflict resolution, culture change and leadership development for over 20 years. We help our customers to put their purpose, their values and their people first. find out more about the tcm advantage A TRANSFORMATIONAL CULTURE. DESIGNED AND DEPLOYED. A transformational culture is fair, just, inclusive, sustainable and high performing. Based on David Liddle's best selling book, The Transformational Culture Model™ offers forward-thinking organisations a powerful whole-system approach to cultural transformation. Read moreBuy Transformational Culture from Amazon AWARD-WINNING HR, ER AND CULTURE CHANGE CONSULTANCY. TCM has received numerous awards and accolades over the past few years including HR Consultancy of the Year 2020 (Personnel Today), Mediation Provider of the Year 2018 (National Mediation Awards), and Best Change Management Initiative 2021 - in partnership with TSB Bank (Personnel Today). Founder and CEO David Liddle is one of the top 20 HR Most Influential Thinkers in 2021 and joined the Thinkers50 Radar in 2022. Read more about our recent awards. A JUSTICE MODEL - FIT FOR 21ST CENTURY ORGANISATIONS. TCM created the Resolution Framework™ which delivers constructive and robust outcomes to complex workplace issues such as conflict, bullying, harassment, performance management and misconduct. Think of it as transformative justice in action. Find out more A WORLD-CLASS TEAM. The TCM team comprises some of the most talented culture change, leadership development, HR transformation, mediation, investigation and coaching consultants in the world, supported by our passionate head office teams in London and New York. Meet the TCM team YOUR TRUSTED PARTNER. TCM is the trusted partner to a growing number of FTSE 100 and Fortune 500 companies along with numerous public bodies and Government departments. A few of our clients include Tesco PLC, Royal Mail, HSBC, Bloomberg, Aviva and the entire UK Civil Service. find out more PURPOSE-LED. VALUES-BASED. PERSON-CENTRED. The TCM Group has been at the cutting edge of conflict resolution, culture change and leadership development for over 20 years. We help our customers to put their purpose, their values and their people first. find out more about the tcm advantage A TRANSFORMATIONAL CULTURE. DESIGNED AND DEPLOYED. A transformational culture is fair, just, inclusive, sustainable and high performing. Based on David Liddle's best selling book, The Transformational Culture Model™ offers forward-thinking organisations a powerful whole-system approach to cultural transformation. Read moreBuy Transformational Culture from Amazon AWARD-WINNING HR, ER AND CULTURE CHANGE CONSULTANCY. TCM has received numerous awards and accolades over the past few years including HR Consultancy of the Year 2020 (Personnel Today), Mediation Provider of the Year 2018 (National Mediation Awards), and Best Change Management Initiative 2021 - in partnership with TSB Bank (Personnel Today). Founder and CEO David Liddle is one of the top 20 HR Most Influential Thinkers in 2021 and joined the Thinkers50 Radar in 2022. Read more about our recent awards. A JUSTICE MODEL - FIT FOR 21ST CENTURY ORGANISATIONS. TCM created the Resolution Framework™ which delivers constructive and robust outcomes to complex workplace issues such as conflict, bullying, harassment, performance management and misconduct. Think of it as transformative justice in action. Find out more A WORLD-CLASS TEAM. The TCM team comprises some of the most talented culture change, leadership development, HR transformation, mediation, investigation and coaching consultants in the world, supported by our passionate head office teams in London and New York. Meet the TCM team YOUR TRUSTED PARTNER. TCM is the trusted partner to a growing number of FTSE 100 and Fortune 500 companies along with numerous public bodies and Government departments. A few of our clients include Tesco PLC, Royal Mail, HSBC, Bloomberg, Aviva and the entire UK Civil Service. find out more PUTTING PEOPLE FIRST™ Established over two decades ago by our CEO and chief consultant, David Liddle, TCM has been working with our customers to develop person-centred management practices, empowering HR processes and transformational workplace cultures. Our practices, processes and cultures have been designed to improve productivity, increase engagement, drive collaboration and enhance wellbeing. What sets us apart is our unique insight into people, relationships, workplace cultures, HR systems, leadership practices and management behaviours. We have combined this expertise into a world-leading portfolio of culture change, leadership development and conflict resolution programmes and consultancy. WE WON THE HR IMPACT AWARD 2023! Working with the TCM Group, Burberry conducted an audit of its team climate, systems and policies, identifying a number of key areas for improvement: upskilling HR and leaders in conflict management; reviewing policies and steps to resolution; a need for a confidential whistleblowing helpline only used for the most serious issues; and alignment of investigations processes so they were globally consistent. Feedback suggests that colleagues now feel more empowered to speak up, and there has been an increase in issues being resolved without the need for recourse to a formal procedure. Transition to a Resolution Framework™️ London Borough of Hillingdon. Gillian McClean “We have been working with TCM, in order to set up an In-house Mediation Service. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.” Sarah Buckley ER & Employment Policy Consultant at Aviva “Couldn’t fault the service provided by David and the team in helping us set up an internal resolution procedure and mediation team. We had fantastic feedback from all our colleagues who attended training with them.” Ben Williams Senior ER Manager at Virgin Atlantic Airways “The mediation and resolution training that TCM delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.” Carolyn Hawley HR Director at British Retail Consortium “TCM worked with us to develop our purpose, values, behaviours and strategy. TCM’s facilitators brought professionalism, knowledge & fun to the assignment. In workshops, they encouraged a relaxed atmosphere where effective learning and contribution was valued.” Royal Mail. Jon Millidge MBE. Pension Reform Director “TCM has supported us to deliver our policy to resolve issues and establish a culture of fairness, trust and mutual respect. It is no surprise that in a business which employs so many people, there will be disagreements from time to time. TCM has helped us to establish a modern system for resolving these disagreements quickly and professionally.” London Borough of Hillingdon. Gillian McClean “We have been working with TCM, in order to set up an In-house Mediation Service. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.” Sarah Buckley ER & Employment Policy Consultant at Aviva “Couldn’t fault the service provided by David and the team in helping us set up an internal resolution procedure and mediation team. We had fantastic feedback from all our colleagues who attended training with them.” Ben Williams Senior ER Manager at Virgin Atlantic Airways “The mediation and resolution training that TCM delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.” Carolyn Hawley HR Director at British Retail Consortium “TCM worked with us to develop our purpose, values, behaviours and strategy. TCM’s facilitators brought professionalism, knowledge & fun to the assignment. In workshops, they encouraged a relaxed atmosphere where effective learning and contribution was valued.” Royal Mail. Jon Millidge MBE. Pension Reform Director “TCM has supported us to deliver our policy to resolve issues and establish a culture of fairness, trust and mutual respect. It is no surprise that in a business which employs so many people, there will be disagreements from time to time. TCM has helped us to establish a modern system for resolving these disagreements quickly and professionally.” London Borough of Hillingdon. Gillian McClean “We have been working with TCM, in order to set up an In-house Mediation Service. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.” PURPOSE AND VALUES. ALIGNED. Organisations which fully integrate their purpose and their values will be the successful organisations of the future. Combined, your values and purpose reflect the kind of organisation you are – they define your employee experience (EX) and your customer experience (CX). When corporate strategies and management behaviours are aligned to your purpose and values, this becomes the defining feature of your organisation. We help organisations to define and embed their purpose and their values and to align these to their strategy, their behaviours and their leadership and management competencies. Leadership & Management Development Values, Behaviours and Competencies A CULTURE BLUEPRINT FOR THE MODERN ORGANISATION. Shortlisted for Business Book of the Year 2022, David Liddle’s highly acclaimed second book: Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high-performing organisation. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values-led organisation, it provides 8 transformational enablers to deliver individual, team and business success. The book offers practical guidance and a culture change playbook for HR professionals and business leaders who wish to redefine their corporate culture. buy now from Amazonbuy now from kogan page WORLD CLASS MEDIATION, COACHING AND INVESTIGATION SERVICES The TCM Group is renowned for the quality and effectiveness of our portfolio of mediation, coaching and investigation services. Mediation Our fully accredited and highly experienced mediators secure lasting outcomes to complex workplace, business, commercial and civil disputes. We also mediate in complex team and group disputes. We have established over 300 internal mediation schemes and have trained many thousands of mediators to an accredited standard. In 2018, TCM was recognised as Mediation Provider of the Year at the National Mediation Awards. Coaching Coaching is a gift that just keeps on giving. Our highly sought after coaches offer individual coaching ranging from a couple of sessions to an ongoing coaching programme for an entire department. Our fully accredited coaches specialise in a wide array of specialisms spanning group coaching, systemic coaching or coaching to enhance wellbeing, personal development and conflict & change management. Investigation TCM has been delivering workplace investigations and investigation skills training since our inception in 2001. Due to our unrivalled reputation for quality, we have expanded our investigation and audit services and we are now the approved provider of investigation, audit and diagnostic services to numerous public, private and not for profit organisations. Our motto is simple: 'Getting investigations right first time'. WHAT DO OUR CUSTOMERS SAY? EVIDENCE BASED. PRACTICALLY DELIVERED. The use of data and evidence to inform and evaluate organisational change programmes is central to their short- and long-term success. We build a business case for cultural transformation using normative, qualitative and quantitative approaches such as existing HR and management data, and the engagement of key stakeholders such as people and culture professionals, leaders, managers, employees and unions. Audits, Reviews & Neutral Evaluations Diagnostic & Dialogic Services PUTTING THE HUMAN INTO HR. The traditional human resources (HR) function is evolving. The emergence of the People and Culture function presents enormous opportunities for HR to deliver fair, just, inclusive, sustainable and high performing systems, processes and cultures. TCM is working with an increasing number of HR teams to help them as they evolve into a people and culture function. From the development of a people and culture strategy to the design and deployment of modern employee handbooks, values and behavioural recruitment processes, and transformational performance management systems. If you want to put the human back into HR, we are here to help. People and culture strategy People and Culture Training Courses People and Culture Essentials (webinars and podcasts) The Resolution Framework™ Diagnostics and audits TOMORROW'S LEADERS. TODAY. Your leaders have a significant influence on company culture and your managers should create the climate for success. By equipping your leaders and managers with the skills they need during these volatile uncertain, complex and ambiguous (VUCA) times, your organisation will help your most valuable asset to shine – your people. Through a range of leadership development, training and consultancy packages, we equip leaders and managers with the confidence, competence, characteristics and capabilities to lead their teams through the good times, and the bad. Leadership Training & Development Team Development Programmes Leadership Consultancy Management Coaching THE RESOLUTION FRAMEWORK™. THE JUST AND FAIR HR PROCEDURE. The traditional discipline, grievance, and performance management systems are broken. They are retributive, adversarial and harmful. Increasing evidence from bodies such as Acas, the CIPD and SHRM suggests that these procedures undermine team cohesion and organisational effectiveness. There is a better way. TCM’s ground breaking Resolution Framework™ delivers a powerful blend of procedural and restorative justice. It replaces your existing discipline, grievance and performance management systems with a single and fully legally compliant process which offers fully tailored solutions for each case. Banks, universities, hospitals, airlines, major retailers and government departments are adopting TCM’s Resolution Framework™. Is it time to reframe resolution in your organisation? find out more A HAPPY, HEALTHY AND HARMONIOUS WORKPLACE. High performance comes not from rigid KPI’s, baffling targets or outmoded performance management systems. Individual, collective and organisational success comes from engaging with our people in a supportive, compassionate and empathetic way. To succeed, managers, leaders, HR and others must develop the behaviours, the systems, and the cultures where flow is created and where your people can flourish – where they can be the most brilliant versions of themselves. Look after your staff, and they will look after your customers. They’ll also perform better, be happier, and be more productive. TCM designs and delivers a wide range of programmes which develop best practice in the emerging area of Wellbeing, Engagement and Inclusion (WEI). Find Out More INSIGHTS AND RESOURCES YOU MAY BE INTERESTED IN Resolution Framework Reframing Resolution for Capgemini In 2017 The TCM Group was invited to support Capgemini to embed our award wining Resolution Framework™. Download 11 Feb 2022 Nationwide BS embraces resolution. Kirsty Knight from Nationwide Building Society explains why they have integrated a modern approach for resolving workplace issues. Read More 24 Sep 2021 | Robyn Marsh Transformational Culture Penned by Robyn March following a webinar attended by over 300 people, this short article explains what a transformational culture is. Read More Mediation Making mediation mainstream at the UK Civil Service The UK Civil Service has been working with TCM for several years to embed a culture which handles conflict productively. 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