thetcmgroup.com Open in urlscan Pro
2a06:98c1:3121::3  Public Scan

Submitted URL: https://www2.thetcmgroup.com/e/897461/2024-01-11/6llh7n/671725300/h/HDAw--wyOgT6R6H_ODj3_jVcxXmWCPeAheOMx7yAjXQ
Effective URL: https://thetcmgroup.com/
Submission: On January 17 via manual from GB — Scanned from GB

Form analysis 8 forms found in the DOM

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GET https://thetcmgroup.com/

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POST https://thetcmgroup.com/wp-admin/admin-ajax.php

<form action="https://thetcmgroup.com/wp-admin/admin-ajax.php" class="newsletter-form" id="footer-newsletter-form" method="post">
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        alt="Sign Up"></noscript><img class=" lazyloaded" src="https://thetcmgroup.com/wp-content/themes/tcm/images/email-arrow.svg" data-src="https://thetcmgroup.com/wp-content/themes/tcm/images/email-arrow.svg" alt="Sign Up"></button>
  <input type="hidden" name="recaptcha_token" value="">
  <input type="hidden" name="recaptcha_action" value="">
  <div class="errors"></div>
</form>

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Contact
 * Home
 * Welcome
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 * Home
 * Welcome
   * Our culture, purpose and values
   * The TCM team
   * Friends and partners
   * The FAIR Model™
   * David Liddle’s books
   * Careers and consulting opportunities
   * Social value
 * Track Record
   * TCM in the press
   * Awards and accreditations
   * Case studies
   * Recent assignments and customers
   * Customer feedback
   * Customer stories and case studies
   * Customer of the week
   * Recent speaking engagements
 * Our Services
   * People and culture (HR transformation)
   * Mediation services
     * Workplace Mediation
     * Team Mediation
     * Internal mediation scheme design
     * Mediation and facilitation skills training
   * Workplace investigations
     * Workplace Investigations
     * Specialist & Complex Investigations
     * Neutral Evaluation Services
     * Investigation skills training
   * Coaching
   * Culture change
   * Culture audits (The 5D Review™)
     * 5D Review™
   * Team climate health check
   * Resolution Framework™ & Resolution Policy™
   * Leadership and management development
 * The TCM Academy
   * The TCM Academy
   * Courses
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   * CPD
   * TCM Accredited™.
 * The TCM Ecosystem
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National Certificate in Workplace Mediation
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YOUR TRUSTED PARTNER.

TCM is the trusted partner to a growing number of FTSE 100 and Fortune 500
companies along with numerous public bodies and Government departments. A few of
our clients include Tesco PLC, Royal Mail, HSBC, Bloomberg, Aviva and the entire
UK Civil Service.
find out more


PURPOSE-LED. VALUES-BASED. PERSON-CENTRED.

The TCM Group has been at the cutting edge of conflict resolution, culture
change and leadership development for over 20 years. We help our customers to
put their purpose, their values and their people first.
find out more about the tcm advantage


A TRANSFORMATIONAL CULTURE. DESIGNED AND DEPLOYED.

A transformational culture is fair, just, inclusive, sustainable and high
performing. Based on David Liddle's best selling book, The Transformational
Culture Model™ offers forward-thinking organisations a powerful whole-system
approach to cultural transformation.
Read moreBuy Transformational Culture from Amazon


AWARD-WINNING HR, ER AND CULTURE CHANGE CONSULTANCY.

TCM has received numerous awards and accolades over the past few years including
HR Consultancy of the Year 2020 (Personnel Today), Mediation Provider of the
Year 2018 (National Mediation Awards), and Best Change Management Initiative
2021 - in partnership with TSB Bank (Personnel Today). Founder and CEO David
Liddle is one of the top 20 HR Most Influential Thinkers in 2021 and joined the
Thinkers50 Radar in 2022.
Read more about our recent awards.


A JUSTICE MODEL - FIT FOR 21ST CENTURY ORGANISATIONS.

TCM created the Resolution Framework™ which delivers constructive and robust
outcomes to complex workplace issues such as conflict, bullying, harassment,
performance management and misconduct. Think of it as transformative justice in
action.
Find out more


A WORLD-CLASS TEAM.

The TCM team comprises some of the most talented culture change, leadership
development, HR transformation, mediation, investigation and coaching
consultants in the world, supported by our passionate head office teams in
London and New York.
Meet the TCM team


YOUR TRUSTED PARTNER.

TCM is the trusted partner to a growing number of FTSE 100 and Fortune 500
companies along with numerous public bodies and Government departments. A few of
our clients include Tesco PLC, Royal Mail, HSBC, Bloomberg, Aviva and the entire
UK Civil Service.
find out more


PURPOSE-LED. VALUES-BASED. PERSON-CENTRED.

The TCM Group has been at the cutting edge of conflict resolution, culture
change and leadership development for over 20 years. We help our customers to
put their purpose, their values and their people first.
find out more about the tcm advantage


A TRANSFORMATIONAL CULTURE. DESIGNED AND DEPLOYED.

A transformational culture is fair, just, inclusive, sustainable and high
performing. Based on David Liddle's best selling book, The Transformational
Culture Model™ offers forward-thinking organisations a powerful whole-system
approach to cultural transformation.
Read moreBuy Transformational Culture from Amazon


AWARD-WINNING HR, ER AND CULTURE CHANGE CONSULTANCY.

TCM has received numerous awards and accolades over the past few years including
HR Consultancy of the Year 2020 (Personnel Today), Mediation Provider of the
Year 2018 (National Mediation Awards), and Best Change Management Initiative
2021 - in partnership with TSB Bank (Personnel Today). Founder and CEO David
Liddle is one of the top 20 HR Most Influential Thinkers in 2021 and joined the
Thinkers50 Radar in 2022.
Read more about our recent awards.


A JUSTICE MODEL - FIT FOR 21ST CENTURY ORGANISATIONS.

TCM created the Resolution Framework™ which delivers constructive and robust
outcomes to complex workplace issues such as conflict, bullying, harassment,
performance management and misconduct. Think of it as transformative justice in
action.
Find out more


A WORLD-CLASS TEAM.

The TCM team comprises some of the most talented culture change, leadership
development, HR transformation, mediation, investigation and coaching
consultants in the world, supported by our passionate head office teams in
London and New York.
Meet the TCM team


YOUR TRUSTED PARTNER.

TCM is the trusted partner to a growing number of FTSE 100 and Fortune 500
companies along with numerous public bodies and Government departments. A few of
our clients include Tesco PLC, Royal Mail, HSBC, Bloomberg, Aviva and the entire
UK Civil Service.
find out more



PUTTING PEOPLE FIRST™

Established over two decades ago by our CEO and chief consultant, David Liddle,
TCM has been working with our customers to develop person-centred management
practices, empowering HR processes and transformational workplace cultures. Our
practices, processes and cultures have been designed to improve productivity,
increase engagement, drive collaboration and enhance wellbeing. What sets us
apart is our unique insight into people, relationships, workplace cultures, HR
systems, leadership practices and management behaviours. We have combined this
expertise into a world-leading portfolio of culture change, leadership
development and conflict resolution programmes and consultancy.




WE WON THE HR IMPACT AWARD 2023!

Working with the TCM Group, Burberry conducted an audit of its team climate,
systems and policies, identifying a number of key areas for improvement:
upskilling HR and leaders in conflict management; reviewing policies and steps
to resolution; a need for a confidential whistleblowing helpline only used for
the most serious issues; and alignment of investigations processes so they were
globally consistent. Feedback suggests that colleagues now feel more empowered
to speak up, and there has been an increase in issues being resolved without the
need for recourse to a formal procedure.

Transition to a Resolution Framework™️
London Borough of Hillingdon. Gillian McClean

“We have been working with TCM, in order to set up an In-house Mediation
Service.  TCM trainers have a passion for resolving conflict & their enthusiasm
both engages, inspires and energises others.”

Sarah Buckley ER & Employment Policy Consultant at Aviva

“Couldn’t fault the service provided by David and the team in helping us set up
an internal resolution procedure and mediation team. We had fantastic feedback
from all our colleagues who attended training with them.”

Ben Williams Senior ER Manager at Virgin Atlantic Airways

“The mediation and resolution training that TCM delivered was first class –
engaging, thought provoking and highly professional. David’s collaborative,
future focused and solution focused approach to conflict resolution really
resonated with me and my team and aligns neatly with our brand values and people
strategy.”

Carolyn Hawley HR Director at British Retail Consortium

“TCM worked with us to develop our purpose, values, behaviours and strategy.
TCM’s facilitators brought professionalism, knowledge & fun to the assignment.
In workshops, they encouraged a relaxed atmosphere where effective learning and
contribution was valued.”

Royal Mail. Jon Millidge MBE. Pension Reform Director

“TCM has supported us to deliver our policy to resolve issues and establish a
culture of fairness, trust and mutual respect. It is no surprise that in a
business which employs so many people, there will be disagreements from time to
time. TCM has helped us to establish a modern system for resolving these
disagreements quickly and professionally.”

London Borough of Hillingdon. Gillian McClean

“We have been working with TCM, in order to set up an In-house Mediation
Service.  TCM trainers have a passion for resolving conflict & their enthusiasm
both engages, inspires and energises others.”

Sarah Buckley ER & Employment Policy Consultant at Aviva

“Couldn’t fault the service provided by David and the team in helping us set up
an internal resolution procedure and mediation team. We had fantastic feedback
from all our colleagues who attended training with them.”

Ben Williams Senior ER Manager at Virgin Atlantic Airways

“The mediation and resolution training that TCM delivered was first class –
engaging, thought provoking and highly professional. David’s collaborative,
future focused and solution focused approach to conflict resolution really
resonated with me and my team and aligns neatly with our brand values and people
strategy.”

Carolyn Hawley HR Director at British Retail Consortium

“TCM worked with us to develop our purpose, values, behaviours and strategy.
TCM’s facilitators brought professionalism, knowledge & fun to the assignment.
In workshops, they encouraged a relaxed atmosphere where effective learning and
contribution was valued.”

Royal Mail. Jon Millidge MBE. Pension Reform Director

“TCM has supported us to deliver our policy to resolve issues and establish a
culture of fairness, trust and mutual respect. It is no surprise that in a
business which employs so many people, there will be disagreements from time to
time. TCM has helped us to establish a modern system for resolving these
disagreements quickly and professionally.”

London Borough of Hillingdon. Gillian McClean

“We have been working with TCM, in order to set up an In-house Mediation
Service.  TCM trainers have a passion for resolving conflict & their enthusiasm
both engages, inspires and energises others.”


PURPOSE AND VALUES. ALIGNED.

Organisations which fully integrate their purpose and their values will be the
successful organisations of the future. Combined, your values and purpose
reflect the kind of organisation you are – they define your employee experience
(EX) and your customer experience (CX). When corporate strategies and management
behaviours are aligned to your purpose and values, this becomes the defining
feature of your organisation.

We help organisations to define and embed their purpose and their values and to
align these to their strategy, their behaviours and their leadership and
management competencies.

Leadership & Management Development
Values, Behaviours and Competencies


A CULTURE BLUEPRINT FOR THE MODERN ORGANISATION.

Shortlisted for Business Book of the Year 2022, David Liddle’s highly acclaimed
second book: Transformational Culture provides a blueprint for a fair, just,
inclusive, sustainable, and high-performing organisation. With a foreword from
Dave Ulrich and expert analysis of the benefits of a people-focused and
values-led organisation, it provides 8 transformational enablers to deliver
individual, team and business success. The book offers practical guidance and a
culture change playbook for HR professionals and business leaders who wish to
redefine their corporate culture.

buy now from Amazonbuy now from kogan page


WORLD CLASS MEDIATION, COACHING AND INVESTIGATION SERVICES

The TCM Group is renowned for the quality and effectiveness of our portfolio of
mediation, coaching and investigation services.


Mediation
Our fully accredited and highly experienced mediators secure lasting outcomes to
complex workplace, business, commercial and civil disputes. We also mediate in
complex team and group disputes. We have established over 300 internal mediation
schemes and have trained many thousands of mediators to an accredited standard.
In 2018, TCM was recognised as Mediation Provider of the Year at the National
Mediation Awards.
Coaching
Coaching is a gift that just keeps on giving. Our highly sought after coaches
offer individual coaching ranging from a couple of sessions to an ongoing
coaching programme for an entire department. Our fully accredited coaches
specialise in a wide array of specialisms spanning group coaching, systemic
coaching or coaching to enhance wellbeing, personal development and conflict &
change management.
Investigation
TCM has been delivering workplace investigations and investigation skills
training since our inception in 2001. Due to our unrivalled reputation for
quality, we have expanded our investigation and audit services and we are now
the approved provider of investigation, audit and diagnostic services to
numerous public, private and not for profit organisations. Our motto is simple:
'Getting investigations right first time'.


WHAT DO OUR CUSTOMERS SAY?






EVIDENCE BASED. PRACTICALLY DELIVERED.

The use of data and evidence to inform and evaluate organisational change
programmes is central to their short- and long-term success. We build a business
case for cultural transformation using normative, qualitative and quantitative
approaches such as existing HR and management data, and the engagement of key
stakeholders such as people and culture professionals, leaders, managers,
employees and unions.

Audits, Reviews & Neutral Evaluations
Diagnostic & Dialogic Services


PUTTING THE HUMAN INTO HR.

The traditional human resources (HR) function is evolving. The emergence of the
People and Culture function presents enormous opportunities for HR to deliver
fair, just, inclusive, sustainable and high performing systems, processes and
cultures. TCM is working with an increasing number of HR teams to help them as
they evolve into a people and culture function. From the development of a people
and culture strategy to the design and deployment of modern employee handbooks,
values and behavioural recruitment processes, and transformational performance
management systems. If you want to put the human back into HR, we are here to
help.

People and culture strategy
People and Culture Training Courses
People and Culture Essentials (webinars and podcasts)
The Resolution Framework™
Diagnostics and audits


TOMORROW'S LEADERS. TODAY.

Your leaders have a significant influence on company culture and your managers
should create the climate for success. By equipping your leaders and managers
with the skills they need during these volatile uncertain, complex and ambiguous
(VUCA) times, your organisation will help your most valuable asset to shine –
your people.

Through a range of leadership development, training and consultancy packages, we
equip leaders and managers with the confidence, competence, characteristics and
capabilities to lead their teams through the good times, and the bad.

Leadership Training & Development
Team Development Programmes
Leadership Consultancy
Management Coaching


THE RESOLUTION FRAMEWORK™. THE JUST AND FAIR HR PROCEDURE.

The traditional discipline, grievance, and performance management systems are
broken. They are retributive, adversarial and harmful. Increasing evidence from
bodies such as Acas, the CIPD and SHRM suggests that these procedures undermine
team cohesion and organisational effectiveness. There is a better way.

TCM’s ground breaking Resolution Framework™ delivers a powerful blend of
procedural and restorative justice. It replaces your existing discipline,
grievance and performance management systems with a single and fully legally
compliant process which offers fully tailored solutions for each case. Banks,
universities, hospitals, airlines, major retailers and government departments
are adopting TCM’s Resolution Framework™. Is it time to reframe resolution in
your organisation?

find out more


A HAPPY, HEALTHY AND HARMONIOUS WORKPLACE.

High performance comes not from rigid KPI’s, baffling targets or outmoded
performance management systems. Individual, collective and organisational
success comes from engaging with our people in a supportive, compassionate and
empathetic way.  To succeed, managers, leaders, HR and others must develop the
behaviours, the systems, and the cultures where flow is created and where your
people can flourish – where they can be the most brilliant versions of
themselves.

Look after your staff, and they will look after your customers. They’ll also
perform better, be happier, and be more productive. TCM designs and delivers a
wide range of programmes which develop best practice in the emerging area of
Wellbeing, Engagement and Inclusion (WEI).

Find Out More


INSIGHTS AND RESOURCES YOU MAY BE INTERESTED IN

Resolution Framework
Reframing Resolution for Capgemini
In 2017 The TCM Group was invited to support Capgemini to embed our award wining
Resolution Framework™.
Download
11 Feb 2022
Nationwide BS embraces resolution.
Kirsty Knight from Nationwide Building Society explains why they have integrated
a modern approach for resolving workplace issues.
Read More
24 Sep 2021 | Robyn Marsh
Transformational Culture
Penned by Robyn March following a webinar attended by over 300 people, this
short article explains what a transformational culture is.
Read More
Mediation
Making mediation mainstream at the UK Civil Service
The UK Civil Service has been working with TCM for several years to embed a
culture which handles conflict productively.
Download

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