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 * Trending Stories
 * National Comp
 * Power Broker
 * Workers’ Comp Forum
 * Risk Matrix
 * Risk Central
 * The Profession

 * Sections
   * Critical Risks
   * Risk Management
   * The Insurance Industry
   * Claims & The Law
   * Workers’ Comp Forum
   * Risk Insiders
   * Sector Focus
   * .
   * Risk Central
   * Power Broker
   * Risk Matrix
   * Risk Scenarios
   * Risk All Stars
   * Teddy Award
   * Sponsored Content
   * Branded Webinars
 * Magazine
   * Digital Issue
   * Issue Archive
   * Subscribe
 * Conferences
   * National Comp
   * National Ergo & Ergo Expo
 * Advertise
 * Subscribe
 * More
   * Award Applications
   * Newsletters
   * &BrandStudio
   * Privacy Policy
   * About R&I
   * Contact Us
   * Media Kit

NEWSLETTERS

The best of R&I and around the web, handpicked by our editors.

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RISK CENTRAL

White papers, service directory and conferences for the R&I community.

GO TO RISK CENTRAL.

DIGITAL EDITION

Web replica of the print magazine.

VIEW DIGITAL EDITION.

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POWER BROKER



POWER BROKER OVERVIEW

Topics: Award Applications | Power Broker Application



What is a Power Broker?
Our goal is to broadly recognize and promote outstanding risk management and
customer service among the brokerage community. Therefore, we don’t select a
single winner but instead recognize four to six winners in different industry
categories.

Who selects the winners?
A Power Broker® is selected based upon the strength of client testimonials. Risk
& Insurance® editors and writers collect and choose the most compelling
testimonials based on the award criteria.

What criteria are used to select winners?
It is very important to note that Power Broker® is focused on recent
accomplishments. Certainly the below criteria could be demonstrated through the
arc of an entire career, but for this program we strive to highlight recent
challenges and solutions. This approach is utilized for the benefit of our
readers who most value learning about challenges and solutions to current
problems. The criteria are:

 * Risk Solution (50%): What specific challenge did a client face and how did
   the applicant/nominee solve that problem?
 * Customer Service (25%): Does the applicant/nominee demonstrate a commitment
   to primarily serve the interests of their clients?
 * Industry Knowledge (25%): Is the applicant/nominee committed to mastering the
   industry category they work in?

The focus is on the individual broker
Creativity and problem solving are critical success factors independent of firm
or account size. Therefore, neither the size of a broker’s firm nor the size of
an account is an important criteria for the Power Broker® program. We strongly
encourage all brokers to apply.

Nomination process
Applications/nominations (referred to below as simply “applications”) are
accepted from any source including a client, insurer, brokerage firm, service
provider or individual broker. In the interest of maintaining a level playing
field, Risk & Insurance® will accept no more than 100 Power Broker® applications
from any one firm or its subsidiaries. Since the client testimonial is most
important for judging, the source of the application does not impact an
applicant’s chance of winning.

We require an application form to be completed in order to capture profile
information, an overview of the problem/solution and client contact information.
Provide enough information to give our editors an overview of you and your
accomplishment but don’t feel compelled to write overly long responses. Think
concise and factual.

Important Note Regarding Confidentiality: We are very conscious of the sensitive
nature of the information provided. Client references listed on applications and
contacted by judges may choose to be on or off the record. This includes the
client name, company name and additional identifying information. All other
information on the application will be considered on-the-record unless specified
otherwise.

Judging process
Judges consisting of Risk & Insurance® editors and/or writers are appointed for
each industry category. All of the applications in a category are first reviewed
by the judges to provide an overview of the field and to ensure that the
applications are complete. Client references listed on the applications are then
contacted and interviewed.

A summary of the interview along with an evaluation form is completed by the
judge performing the interview. Once all interviews are complete, the judging
team meets to review all the interviews and evaluations. The four to six brokers
that received the strongest client referrals based on the award criteria are
named a Power Broker®.

Rising Star Designation



Power Broker® winners and finalists who are 40 years old or younger are
highlighted in the annual “Rising Star” section. Designees are determined based
on the DOB listed on the Power Broker® application. No additional application is
needed to apply for this designation.

Publication
Winners are announced in the January/February print issue of Risk & Insurance®.
The information is also posted on the Risk & Insurance® website, enewsletter,
web digital edition and iPad/iPhone Apps. A profile highlighting each Power
Broker’s accomplishments along with a head-shot is presented by industry
category.

Award Packages
A few weeks after the winners are announced, each Power Broker® receives a
package with a copy of the print issue, an award plaque and additional
information.

Download the 2024 Logo Usage Agreement and PR Statement.

2025 Application Deadline: October 18, 2024
2025 Winner Announcement Date: February 24, 2025

 








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Go to Homepage >

SPONSORED CONTENT BY CONCENTRA



HOW INVESTING IN CLINICAL ANALYTICS CAN HELP IMPROVE PATIENT OUTCOMES AND FOSTER
A COLLABORATIVE APPROACH IN WORKERS’ COMP

Analyzing clinical data can help occupational medicine clinicians improve their
practices and provide better care for injured workers.
By: Concentra | September 3, 2024

Occupational health providers are always looking for ways to improve care.
Today, clinical data and new predictive analytic tools are helping occupational
health clinicians streamline processes, develop tailored treatment plans, and
improve outcomes. These tools can drive improved care coordination, help
clinicians improve their treatment skills, and even determine when specialist
intervention would benefit an injured employee. This can help clinicians build
positive relationships with injured employees, which can lead to improved
recoveries and high levels of patient satisfaction.


WHAT CLINICAL DATA CAN DO

Geneva Giang, Senior Vice President of Clinical Analytics, Concentra

Clinical data can be applied throughout the patient journey to help drive better
care outcomes.

Analytic models can be used to review and assess patient files to determine
whether an injured employee may be at risk for missing appointments. Then,
clinicians, adjusters, or other stakeholders can step in and implement
interventions to help the injured employee stay on their treatment path.

Machine learning models can rapidly process and audit a clinician’s notes,
providing information and insights to improve documentation and practice
patterns. These tools can also help detect when an injured employee might need
more attention and when it might be advantageous or necessary for a specialist
referral.

“Our first machine learning model gives us a heads-up when a patient is likely
to cancel or miss their appointment. These predictive analytics enable us to
identify trends or factors that potentially preclude an injured employee from
showing up or consistently following our clinician’s recommendation. Knowing
this allows us to step in and contact the patient or the employer to encourage
the employee’s compliance,” said Geneva Giang, senior vice president of clinical
analytics at Concentra.

“It’s a much more effective and efficient way to audit charts, to understand
individual practice patterns, and to achieve optimal patient outcomes,” said
John Anderson, executive vice president and chief medical officer at Concentra.

“We are training the model to understand the appropriate behavior in terms of
when specialist intervention is most appropriate,” Giang added.  “It’s the
clinician that makes the decision. It’s not the machine.”


USING DATA TO REVEAL OPPORTUNITIES FOR LEARNING

John Anderson, Executive Vice President, Chief Medical Officer, Concentra

Analyzing a clinician’s referral patterns can reveal knowledge gaps and
opportunities for learning and improving skill sets in certain areas, e.g. eye
injuries, lacerations, minor fractures, etc.

“We’re able to identify individual clinicians’ practice patterns,” Anderson
said. “We can then sit down with them and have a discussion. Maybe they need a
refresher on orthopedics or their confidence in treating eye or other injuries.
Maybe managing return to work could be improved. The data provides empirical
evidence of the clinician’s practices. This information can be used by the
medical director to direct a clinician to seek ongoing training and continuing
medical education.

“Everyone going into medicine has committed to lifelong learning, and the
information gained from machine learning can be used to focus clinicians on
areas that will result in continuous improvements in the quality of care we
provide to injured employees. We give our clinicians the building blocks and the
motivation to take them to that next level,” Anderson said.


WHY A HIGH-CALIBER ANALYTICS TEAM MAKES A DIFFERENCE

Giang joined Concentra in 1995. Since then, Concentra has been committed to
using data and evolving analytic tools such as machine learning and natural
language processing to refine and advance its clinical model. The results speak
for themselves. The company used these tools to improve patient care and shorten
the time it takes to get injured employees back to their pre-injury levels of
function.

Concentra’s data science and analytics team consists of highly skilled
technological professionals and analysts who understand how to analyze and
interpret data and share insights with clinicians to drive optimal clinical
outcomes.

“Our team looks at information and tells a story. We work to understand both
individual and group practice patterns to be able to evaluate trends,” Giang
said.


HOW ANALYTICS CAN FOSTER A COLLABORATIVE APPROACH IN WORKERS’ COMP

 “It is our job to focus on continually evolving in response to the changing
dynamic of patient behavior, but also to have a positive impact on all of our
clients, be they employers, payers or the patients,” Giang said.

The company is working to digitize its data so clients can easily consume and
electronically incorporate it into their systems to better understand how a
care-first model can improve claims outcomes and reduce costs.

“We’re investing a great deal to digitize all of our data so that we can share
it with the employer and payer directly,” Anderson said.

“When we do what’s best for the injured employee in terms of providing optimal
care of their injury or illness, everybody benefits. The patient benefits, the
payer benefits, the employer benefits, the community benefits, and the patient’s
family benefits. Our focus is on getting the injured employee treated and
restored to their previous pre-injury level of function as quickly as possible
by breaking down any barriers or delays that would slow that down. Our ability
to improve care and outcomes is made possible from information provided by our
clinical analytics and data science team.”

To learn more, visit: https://www.concentra.com/






This article was produced by the R&I Brand Studio, a unit of the advertising
department of Risk & Insurance, in collaboration with Concentra. The editorial
staff of Risk & Insurance had no role in its preparation.

Concentra® is America’s leading provider of occupational health services,
delivering work-related injury care, physical therapy, and workforce health
services from nearly 550 Concentra medical centers and more than 150 onsite
clinics at employer locations nationwide.







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