support.mateforevents.com Open in urlscan Pro
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Form analysis
2 forms found in the DOM

GET /search

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POST /contact

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  <fieldset class="form-group">
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  <input id="noop" type="text" name="noop" style="display: none !important">
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👋 HEY! HOW CAN WE HELP?





TOP ARTICLES

NEW RELEASES / UPDATES

THE EVENT OVERVIEW

EVERYTHING REMAINS DIFFERENT - THE NEW EMAIL AND WEBSITE GENERATOR

Getting Started

For Admins

Administrator's Guide to Setting Up Your MATE Account

General Account Settings

Creating and changing users

Roles and permissions

Visibility groups

App branding & App settings

The event tags

Event overview page

Create and edit customised templates for email & websites

Configuration of a printer

Print labels for name badges

For Users

Quickstart - Create your MATE Complete event quickly

Event status – Draft, Active and Archived Events

The event overview

The field of action

The preview for creating e-mails or web pages

Using the correct image sizes

The search function

Simple Filtering

Email and Domain Setup

Create a new email address as sender in the account settings

Creation of a new webpage domain

Managing email addresses

Creating multiple sender email addresses and website domains

Service hours, Data Protection and IT Security

Legal notice and privacy policy

Privacy policy and GDPR

Using MATE

Create Events and Guests

Create a new event

Create and edit attributes

Default attribute values

Create guests manually

The Guest import with Excel

Create guest categories (segmentation)

Communication

Insert links for virtual meetings into e-mails (module: virtual event)

The email types

The Email template LA LUNA

The email templates

Creating an invitation email using the template Modern

The Guest salutation

The Wallet-/ Passbook ticket

The salutation assistent

Use your own form of address

The Email Log

Basics for the successful delivery of e-mails

Send a test e-mail

Root attributes in the guest list

Everything remains different - The new email and website generator

Important information about blocked e-mail addresses - status "mailjet:
preblocked

Registration Page and Virtual Event Platform

Templates for your webpage

Registration settings

The registration form

Show and hide form fields

Enter accompanying persons

Colors and Design

Contents and modules

The Footer

Linking/Disconnection MATE with Zoom

Publish events on your own website with the event overview page

The all-in-one Virtual Event Platform for virtual and hybrid events

Set up & manage chat for the Virtual Event Platform

Invitation and Event Management

The invitation- and ticket code

Sending emails (email dispatch wizard)

The Dashboard for your event

Postponing/ Cancelling of events

The confirmation status of your guests

Evaluate and export the KPI´s of your event

Edit guest information and change the status manually

Create and change accompanying persons with the guest

Individual limitation of accompanying persons

The timely filtering of acceptances and declines

Tracking of email opening rates

Check-in via batch function (multiple selection)

The guest source: an indicator of success for your communication

On site / The Check-In App

The MATE App

The check-In of companions

The print settings

Setting up a printer setup

On-site assitance

Possible solutions for troubleshooting during the on-site check-in

Guest Check-Out

Tips & Tricks

The use of placeholders outside the HTML-Editor

CSS & Java Scripts for website customisation

The reduction of the spam probability of my emails

Pictures from my email are not displayed (correctly)

Youtube livestream

The HTML-Editor

Customize headlines and text with HTML

Duplicate event and use as template

Duplicating e-mails and save time

Insert stock photos into emails

Create E-mail invitation for a series of events

Best Practice: Attendance documentation with MATE

FAQ

General

MATE 2.0 Roadmap

How can I filter acceptances and declines by time?

How can I postpone an event?

How can I cancel an event?

How can I change the user language?

How can I sign up for the MATE Newsletter?

How can I give feedback on MATE?

Which products (licenses) can I purchase?

Email configuration and sending

How do I create a new email address as sender in my account?

How can I create multiple sender email addresses and website domains within one
account?

Why do my emails not reach the customer?

How can I reduce the spam probability of my emails?

Why are pictures from my email not (correctly) displayed?

Webpage configuration

Why can I not save my changes to the website?

How can form fields be shown and hidden (checkbox, dropdown, radio button)?

How can I edit the display of the date in the countdown (website)?

How can I edit the color settings of the countdown?

How do I set up a new website domain?

MATE Setup and Check-In

How do I put a setup into operation?

Which printers can I use at check-in?

How can I undo a Check-In?

Data protection and security

Why do I have to include my imprint and privacy statement on MATE's emails and
websites?

How is DSGVO conformity ensured with MATE?

How can I send information automatically to the guests by e-mail?

Updates & Training

New releases / Updates


ALL CATEGORIES


GETTING STARTED

Walk through the basics of setting up your new MATE Account.

25 articles by 5 authors


USING MATE

Learn how to make the best use of the new possibilities of MATE.

65 articles by 5 authors


FAQ

Here you will find answers to the most frequently asked questions about MATE.

24 articles by 1 author


UPDATES & TRAINING

Get the latest updates and take part in our MATE Online Trainings Sessions.

1 article by 1 author
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