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YOUR LOCATION IS SET TO GERMANY

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 1. Home
 2. Privacy Policy



Privacy Statement

We are committed to protecting your privacy. Authorized employees within the
company on a need to know basis only use any information collected from
individual customers. We constantly review our systems and data to ensure the
best possible service to our customers. Parliament has created specific offenses
for unauthorized actions against computer systems and data. We will investigate
any such actions with a view to prosecuting and/or taking civil proceedings to
recover damages against those responsible.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information. Additionally,
for systems administration, detecting usage patterns and troubleshooting
purposes, our web servers automatically log standard access information
including browser type, access times/open mail, URL requested, and referral URL.
This information is not shared with third parties and is used only within this
Company on a need-to-know basis. Any individually identifiable information
related to this data will never be used in any way different to that stated
above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to
enable us to retrieve user details for each visit. Cookies are used in some
areas of our site to enable the functionality of this area and ease of use for
those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written
consent. If you do create a link to a page of this website you do so at your own
risk and the exclusions and limitations set out above will apply to your use of
this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are
linked to from this website. Opinions expressed or material appearing on such
websites are not necessarily shared or endorsed by us and should not be regarded
as the publisher of such opinions or material. Please be aware that we are not
responsible for the privacy practices, or content, of these sites. We encourage
our users to be aware when they leave our site & to read the privacy statements
of these sites. You should evaluate the security and trustworthiness of any
other site connected to this site or accessed through this site yourself, before
disclosing any personal information to them. This Company will not accept any
responsibility for any loss or damage in whatever manner, howsoever caused,
resulting from your disclosure to third parties of personal information.



Condition 1 strives for complete customer satisfaction. If you have any issue
with the case you received, feel free to contact us and we will do our best to
make it right - support@condition1.com

Track My Order

We stand behind our products with excellent warranties.

WARRANTY INFO
return request
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Where's my order?

Track it here. Our fulfillment crew works Monday-Saturday. Our team does our
best to get orders shipped out and a tracking number to you within 48 hours. If
it’s been longer than 48 hours and you’re looking for an update, drop us an
email at support@condition1.com and we will make sure that an alien didn’t
abduct your cases, a dog didn’t run away with your gear, or your package isn't
out alone in the cold.

Do you have a reseller or distributor program?

Not at this time.

What's your 30-day return policy?

If you're not completely satisfied with your Condition 1 product, return it for
a replacement or refund. This offer applies to orders placed on Condition1.com
only. Unless there was an error on our end the customer will be responsible for
return shipping charges and they will be deducted from the final refund amount.
Items must be returned within 30 days of order date. Please use our convenient
Online Returns Manager to initiate your return and we'll email you a return
shipping label for your order. If you have any questions, we’re happy to answer
them. Send us an email at support@condition1.com

I have an Amazon order issue

Thank you for shopping with us on Amazon. Sometimes things happen and your order
may not have been filled correctly at Amazon, or you may need a different size
or color. If that is the case, you should do that directly with Amazon. In the
rare event that there was an issue with the functionality of the case, we are
happy to help and will take care of that for you. Start by sending us an email
to support@condition1.com Thanks again!.

Will my item fit in #XXX case?

We won't know the answer to that. We would only be guessing. You have more
information than we will. Compare the OD(Outer dimensions) and ID(Inner
dimensions) measurements of the case with the measurements of your item(s)
keeping about an inch of foam space around the outer edges next to the case.

Is my color in stock? Is my case size in stock?

We try to keep all cases stocked and plenty of inventory on hand. Shoot us an
email with any specifics questions on models and colors support@condition1.com

Can you sell me replacement parts?

Replacement parts are covered under warranty, if there is any issue with any
part of your case please email us at support@condition1.com and we will send you
replacement parts at no cost, all we ask is for a brief description of the issue
and picture to help us understand how the issue happened so we can continually
improve our products for you.

I have a question about...

We respond very quickly to email sent to support@condition1.com or fill out the
contact form below.

Our hours are Monday-Friday 8am-5pm CST.


CONTACT US

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