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NEXT CUSTOMER EXPERIENCE SUMMIT 2024


14 March 2024
09:00-16:30



CONGRESS CENTRE

28 Great Russell Street


LND WC1B 3LS




ABOUT

Unlock the Future of CX at NEXT Customer Experience Summit 2024, where
technology, strategy, and leadership converge to shape the next frontier in
customer-centric excellence. Join us for an immersive conference designed for
forward-thinking professionals and industry leaders keen on navigating the
ever-evolving landscape of customer experience.



Why Should You Attend

Join us for an unparalleled gathering of thought leaders, experts, and
policymakers across diverse fields, all converging to share ground-breaking
ideas and explore innovative solutions. This unique event offers a dynamic
platform where you can immerse yourself in the latest trends and strategies
shaping the future of customer experience.

Meet industry experts

Hear from the biggest speakers from a range of industries and learn from their
expertise. You will have the chance to ask questions, exchange ideas, and gain
insight to meet your business objectives.

Build your professional network

The NEXT Customer Experience Summit presents a unique chance to connect with
individuals who share your passion for customer experience, expand your
professional network, foster idea exchange, and cultivate meaningful
relationships with both fellow delegates and industry experts.



NEXT Customer Experience Summit 2024 is attended by :

 * CCO (Chief Customer Officer)
 * CXO (Chief Experience Officer)
 * CX Director
 * Customer Lifecycle Director
 * Director of Omni-Channel Customer Experience
 * Director of Voice of the Customer
 * CX Transformation Director
 * CX Strategy Director



TICKETS

Early bird (book by 31st Jan 2024): £250 + VAT

Standard Ticket: £300 + VAT


SECURE YOUR TICKET



MEET THE SPEAKERS

Katie Stabler,
Director and Principal Consultant,
CULTIVATE Customer Experience by Design



Garry Gormley,
Founder & Director,
FAB Solutions



Oru Mohiuddin,
Senior research manager,
IDC


VIEW THE 2024 PROGRAMME HERE

Key Themes

 * Hyper-Personalised Customer Journeys: Explore the customer journey with
   hyper-personalisation and navigate the balance between investment and value,
   tailoring encounters based on individual tastes and behaviours. Utilise AI
   for dynamic pricing, shifting from static to real-time, individualised
   interactions. Redefine the customer experience through a seamless blend of
   technology and human touch where a shift from static to real-time
   individualised interactions is happening.

 * Customer-Centric Initiatives: Discover a customer-centric approach shifting
   the focus to relationships over transactions. Explore strategies for
   nurturing relationships throughout the customer journey and innovative
   loyalty tactics to drive satisfaction and how agents can achieve this.

 * Enhancing CX Quality and Consistency: Hear case studies around how to elevate
   your CX journey through Cloudify CX operations for unparalleled scalability
   and efficiency, consolidate systems through a unified CX cloud platform, and
   harness the power of AI for customer-focused value. Ensure a strategic focus
   on measurable outcomes, illuminating the financial impact of your CX
   initiatives.

 * Emerging Trends: Hear the latest emerging trends around the customer
   experience, and how to navigate the challenges and seize unprecedented
   opportunities. Witness the transformative changes shaping the CX sector,
   offering a comprehensive glimpse into the evolving strategies and innovations
   that redefine customer interactions and drive business success.


 * 13
   Days
 * 8
   Hours
 * 43
   Minutes
 * 5
   Seconds



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HEADLINE SPONSOR



SPONSORED BY





To position your brand as a thought leader and align with this must-attend event
in the calendar, contact david.juniper@roarb2b.com for sponsorship package
information.

MORE ABOUT OUR SPONSORS
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