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As our system restoration process continues, we’ve confirmed that no customer
data was accessed or transferred during last month’s cybersecurity incident.
However, this incident has affected all AF Group brands.

Our restoration process has begun in earnest and over the next several weeks,
we’ll bring our systems online using a careful and sequenced approach. Once
complete, our new digital environment will be modernized with updated technology
to further enhance the security of customer information and data.

Until we reach full restoration, we’re making every effort to minimize
disruption to critical services — and your ongoing patience is sincerely
appreciated.

To report a claim, please call 1-866-206-5851 or email completed First Report of
Injury documents and attachments to ClaimsExpress@accidentfund.com. For
customers enrolled in TeleCompCare (TCC), those claim reporting channels have
not been disrupted and claims can continue being submitted through TCC.

Checks can be mailed to our lockbox at the following address:
Accident Fund Insurance Company of America
P.O. Box 734928
Chicago, IL 60673-4928

We have also developed the FAQs below to address questions during this period.

Click here to view Agent FAQs.

Click here to view Customer FAQs.