faq.usps.com
Open in
urlscan Pro
52.61.129.144
Public Scan
URL:
https://faq.usps.com/s/
Submission: On January 10 via api from US — Scanned from DE
Submission: On January 10 via api from US — Scanned from DE
Form analysis
1 forms found in the DOM<form type="search" class="search-wrapper" data-aura-rendered-by="127:0">
<div class="search-container" data-aura-rendered-by="128:0"><span class="search-input-group" data-aura-rendered-by="129:0"><span class="search-field-group" data-aura-rendered-by="130:0"><label for="139:0" class="uiLabel"
data-aura-rendered-by="133:0" data-aura-class="uiLabel"><span class="assistiveText" data-aura-rendered-by="134:0">Search for a topic</span><!--render facet: 136:0--><!--render facet: 137:0--></label>
<div class="search-field-wrapper slds-size_1-of-1" data-aura-rendered-by="138:0"><input role="combobox" aria-autocomplete="list" maxlength="255" aria-expanded="false" aria-haspopup="true" type="text" aria-describedby="" id="139:0"
placeholder="Search for a topic" class="search-field input uiInput uiInputTextForAutocomplete uiInput--default uiInput--input" aria-activedescendant="" data-aura-rendered-by="143:0"
data-aura-class="uiInput uiInputTextForAutocomplete uiInput--default uiInput--input" data-interactive-lib-uid="2"><!--render facet: 144:0--><!--render facet: 147:0--></div>
</span><button type="button" title="Search" class="slds-button slds-button_brand search-button" data-aura-rendered-by="150:0"><!--render facet: 151:0-->Search<!--render facet: 154:0--></button><button type="button" title="Search"
class="slds-button slds-button_neutral mobile-search-icon" data-aura-rendered-by="159:0"><lightning-primitive-icon variant="bare" data-data-rendering-service-uid="58" data-aura-rendered-by="161:0"><svg
class="slds-button__icon slds-button__icon_left" focusable="false" data-key="search" aria-hidden="true" viewBox="0 0 52 52" part="icon">
<g>
<path d="M49.62 45.27L36.22 32a18.9 18.9 0 10-34.1-9.2A18.91 18.91 0 0032 36.27l13.3 13.3a1.45 1.45 0 002.1 0l2.1-2.1a1.68 1.68 0 00.12-2.2zm-28.7-11.5a12.9 12.9 0 1112.9-12.9 12.87 12.87 0 01-12.9 12.9z" fill-rule="evenodd"></path>
</g>
</svg></lightning-primitive-icon><span class="assistiveText" data-aura-rendered-by="156:0">Search</span><!--render facet: 164:0--></button><button type="button" title="Close" class="slds-button slds-button_neutral close-button"
data-aura-rendered-by="167:0"><!--render facet: 168:0-->Close<!--render facet: 171:0--></button></span>
<div class="result-container" data-aura-rendered-by="172:0">
<div data-aura-rendered-by="295:0" class="forceCommunityDeflection" data-aura-class="forceCommunityDeflection">
<div role="listbox" class="lookup__menu loading invisible uiAbstractList uiAutocompleteList showEmptyContent" data-aura-rendered-by="325:0" data-aura-class="uiAbstractList uiAutocompleteList"><!--render facet: 318:0-->
<div class="listContent" data-aura-rendered-by="327:0">
<ul role="presentation" class="lookup__list " data-aura-rendered-by="322:0"><!--render facet: 323:0--></ul>
<div class="emptyListContent" data-aura-rendered-by="329:0">
<div class="empty-result" data-aura-rendered-by="297:0"><lightning-icon icon-name="utility:search" class="slds-icon-utility-search empty-state-icon slds-button__icon slds-icon_container forceIcon" data-data-rendering-service-uid="66"
data-aura-rendered-by="301:0" data-aura-class="forceIcon"><span style="--sds-c-icon-color-background: var(--slds-c-icon-color-background, transparent)" part="boundary"><lightning-primitive-icon size="xx-small" variant="inverse"><svg
class="slds-icon slds-icon_xx-small" focusable="false" data-key="search" aria-hidden="true" viewBox="0 0 52 52" part="icon">
<g>
<path d="M49.62 45.27L36.22 32a18.9 18.9 0 10-34.1-9.2A18.91 18.91 0 0032 36.27l13.3 13.3a1.45 1.45 0 002.1 0l2.1-2.1a1.68 1.68 0 00.12-2.2zm-28.7-11.5a12.9 12.9 0 1112.9-12.9 12.87 12.87 0 01-12.9 12.9z"
fill-rule="evenodd"></path>
</g>
</svg></lightning-primitive-icon></span></lightning-icon><span class="empty-state-panel-label" data-aura-rendered-by="302:0">Search for a topic</span></div>
</div>
<div class="loadingIndicator" data-aura-rendered-by="331:0">
<div class="loadingCon siteforceLoadingBalls" data-aura-rendered-by="306:0" data-aura-class="siteforceLoadingBalls"><span class="loadingBall first" data-aura-rendered-by="307:0"></span><span class="loadingBall second"
data-aura-rendered-by="308:0"></span><span class="loadingBall third" data-aura-rendered-by="309:0"></span><span class="assistiveText" data-aura-rendered-by="310:0">Loading</span></div>
</div>
</div>
<div class="" data-aura-rendered-by="320:0"><!--render facet: 312:0--></div>
</div>
</div><span aria-live="assertive" class="assistiveText deflection-live-announce" data-aura-rendered-by="335:0"></span><!--render facet: 175:0-->
</div>
<div class="zero-state-panel" data-aura-rendered-by="187:0"><lightning-icon icon-name="utility:search" class="slds-icon-utility-search zero-state-icon slds-button__icon slds-icon_container forceIcon" data-data-rendering-service-uid="59"
data-aura-rendered-by="191:0" data-aura-class="forceIcon"><span style="--sds-c-icon-color-background: var(--slds-c-icon-color-background, transparent)" part="boundary"><lightning-primitive-icon size="xx-small" variant="inverse"><svg
class="slds-icon slds-icon_xx-small" focusable="false" data-key="search" aria-hidden="true" viewBox="0 0 52 52" part="icon">
<g>
<path d="M49.62 45.27L36.22 32a18.9 18.9 0 10-34.1-9.2A18.91 18.91 0 0032 36.27l13.3 13.3a1.45 1.45 0 002.1 0l2.1-2.1a1.68 1.68 0 00.12-2.2zm-28.7-11.5a12.9 12.9 0 1112.9-12.9 12.87 12.87 0 01-12.9 12.9z" fill-rule="evenodd"></path>
</g>
</svg></lightning-primitive-icon></span></lightning-icon><span class="zero-state-panel-label" data-aura-rendered-by="192:0">Search for a topic</span></div>
</div>
</form>
Text Content
Go to USPS.com Site Index. Skip to Main Content Skip All Utility Navigation Locations Support Informed Delivery Skip to Main Content USPS.com Help Sign In * Skip Quick Tools Links Quick Tools * Track a Package * Informed Delivery * Find USPS Locations * Buy Stamps * Schedule a Pickup * Calculate a Price * Look Up a ZIP Code™ * Hold Mail * Change My Address * Rent/Renew a PO Box * Free Boxes * Click-N-Ship * Skip Send Links Send TOOLS * Click-N-Ship * Stamps & Supplies * Look Up a ZIP Code™ * Calculate a Price * Schedule a Pickup * Find USPS Locations * Tracking LEARN ABOUT * Sending * Sending Mail * Sending Packages * Insurance & Extra Services * Shipping Restrictions * Online Shipping * Label Broker * Custom Mail, Cards, & Envelopes * Postage Prices * Mail & Shipping Services * Priority Mail Express * Priority Mail * USPS Ground Advantage * First-Class Mail * Military & Diplomatic Mail * Redirecting a Package * Money Orders * Filing a Claim * Requesting a Refund * Skip Receive Links Receive TOOLS * Tracking * Informed Delivery * Intercept a Package * Schedule a Redelivery * Hold Mail * Change of Address * Rent or Renew PO Box LEARN ABOUT * Managing Mail * Informed Delivery * Forwarding Mail * Redirecting a Package * PO Boxes * Mailbox Guidelines * Mail for the Deceased * Skip Shop Links Shop SHOP * Stamps * Shipping Supplies * Cards & Envelopes * Personalized Stamped Envelopes * Collectors * Gifts * Business Supplies LEARN ABOUT * Money Orders * Returns & Exchanges * Skip Business Links Business TOOLS * Calculate a Business Price * Every Door Direct Mail LEARN ABOUT * Business Shipping * USPS Loyalty Program * Shipping Consolidators * Advertising with Mail * Using EDDM * Mailing & Printing Services * Customized Direct Mail * Political Mail * Promotions & Incentives * Informed Delivery Marketing * Product Samples * USPS Connect * eCommerce * Local * Postage Options * Verifying Postage * Returns Services * Label Broker * International Business Shipping * Managing Business Mail * Web Tools (APIs) * Prices * Skip International Links International TOOLS * Calculate International Prices * Print International Labels * Print Customs Forms LEARN ABOUT * International Sending * How to Send a Letter Internationally * How to Send a Package Internationally * International Shipping Restrictions * Shipping Internationally Online * International Insurance & Extra Services * Completing Customs Forms * Military & Diplomatic Mail * Sending Money Abroad * Passports * Comparing International Shipping Services * Global Express Guaranteed * Priority Mail Express International * Priority Mail International * First-Class Package International Service * First-Class Mail International * Filing an International Claim * Requesting an International Refund * Skip Help Links Help * FAQs * Finding Missing Mail * Filing a Claim * Requesting a Refund * Skip Search Search USPS.com Loading ×Sorry to interrupt CSS Error Refresh How can we help? Close Search for a topic SearchSearchClose Search for a topic Loading Search for a topic End of Search Dialog USPS TRACKING® * USPS Tracking® - The Basics Dec 27, 2023 in FAQ USPS Tracking® service provides end-to-end item tracking. This article provides in-depth information on how to use the service, what information the service provides, and more convenient ways to access your item's tracking information. Dec 27, 2023 in FAQ USPS Tracking® service provides end-to-end item tracking. This article provides in-depth information on how to use the service, what information the service provides, and more convenient ways to access your item's tracking information. Dec 27, 2023 in FAQ USPS Tracking® service provides end-to-end item tracking. This article provides in-depth information on how to use the service, what information the service provides, and more convenient ways to access your item's tracking information. Dec 27, 2023 in FAQ USPS Tracking® service provides end-to-end item tracking. This article provides in-depth information on how to use the service, what information the service provides, and more convenient ways to access your item's tracking information. * Where is my package? Tracking Status Help Nov 08, 2023 in FAQ Learn about USPS® package tracking statuses and find out what to do when you believe your package is late, missing, or misdelivered. Nov 08, 2023 in FAQ Learn about USPS® package tracking statuses and find out what to do when you believe your package is late, missing, or misdelivered. Nov 08, 2023 in FAQ Learn about USPS® package tracking statuses and find out what to do when you believe your package is late, missing, or misdelivered. Nov 08, 2023 in FAQ Learn about USPS® package tracking statuses and find out what to do when you believe your package is late, missing, or misdelivered. * How to find your tracking number Aug 09, 2023 in FAQ This FAQ explains the different ways you as a sender or recipient can find the tracking number of a mailpiece. Lost tracking numbers cannot be recovered. Aug 09, 2023 in FAQ This FAQ explains the different ways you as a sender or recipient can find the tracking number of a mailpiece. Lost tracking numbers cannot be recovered. Aug 09, 2023 in FAQ This FAQ explains the different ways you as a sender or recipient can find the tracking number of a mailpiece. Lost tracking numbers cannot be recovered. Aug 09, 2023 in FAQ This FAQ explains the different ways you as a sender or recipient can find the tracking number of a mailpiece. Lost tracking numbers cannot be recovered. * USPS Tracking Plus® - The Basics Jul 09, 2023 in FAQ New option for USPS Tracking service that extends the length of time you can access the tracking history of a domestic package. Jul 09, 2023 in FAQ New option for USPS Tracking service that extends the length of time you can access the tracking history of a domestic package. Jul 09, 2023 in FAQ New option for USPS Tracking service that extends the length of time you can access the tracking history of a domestic package. Jul 09, 2023 in FAQ New option for USPS Tracking service that extends the length of time you can access the tracking history of a domestic package. MISSING, LATE OR DAMAGED MAIL & PACKAGES * Missing Mail - The Basics Dec 27, 2023 in FAQ If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Dec 27, 2023 in FAQ If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Dec 27, 2023 in FAQ If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Dec 27, 2023 in FAQ If you think your package or mail is lost or delayed, follow these steps to help us find your mail. * How is Undeliverable and Misdelivered Mail Handled? Dec 14, 2023 in FAQ What to do when mail is undeliverable or misdelivered. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address. Dec 14, 2023 in FAQ What to do when mail is undeliverable or misdelivered. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address. Dec 14, 2023 in FAQ What to do when mail is undeliverable or misdelivered. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address. Dec 14, 2023 in FAQ What to do when mail is undeliverable or misdelivered. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address. * Delayed mail and packages? Aug 01, 2023 in FAQ A chart with delivery standards based on the class of mail, when your carrier or mail will arrive, and what to do if mail or periodicals are considered late. Aug 01, 2023 in FAQ A chart with delivery standards based on the class of mail, when your carrier or mail will arrive, and what to do if mail or periodicals are considered late. Aug 01, 2023 in FAQ A chart with delivery standards based on the class of mail, when your carrier or mail will arrive, and what to do if mail or periodicals are considered late. Aug 01, 2023 in FAQ A chart with delivery standards based on the class of mail, when your carrier or mail will arrive, and what to do if mail or periodicals are considered late. * No mail delivery? Jul 28, 2023 in FAQ Reasons there may be no mail delivery. Jul 28, 2023 in FAQ Reasons there may be no mail delivery. Jul 28, 2023 in FAQ Reasons there may be no mail delivery. Jul 28, 2023 in FAQ Reasons there may be no mail delivery. TRENDING TOPICS * USPS Ground Advantage™ Jan 08, 2024 in FAQ USPS is launching its new product offering USPS Ground Advantage™. USPS Ground Advantage will feature 2-5 day service standards for packages up to 70 pounds. Jan 08, 2024 in FAQ USPS is launching its new product offering USPS Ground Advantage™. USPS Ground Advantage will feature 2-5 day service standards for packages up to 70 pounds. Jan 08, 2024 in FAQ USPS is launching its new product offering USPS Ground Advantage™. USPS Ground Advantage will feature 2-5 day service standards for packages up to 70 pounds. Jan 08, 2024 in FAQ USPS is launching its new product offering USPS Ground Advantage™. USPS Ground Advantage will feature 2-5 day service standards for packages up to 70 pounds. * USPS Retail Customer Appointment Scheduler™ Jan 04, 2024 in FAQ A web-based application that allows customers to schedule a first-time passport application appointment at their local Post Office™ facility offering included services. Jan 04, 2024 in FAQ A web-based application that allows customers to schedule a first-time passport application appointment at their local Post Office™ facility offering included services. Jan 04, 2024 in FAQ A web-based application that allows customers to schedule a first-time passport application appointment at their local Post Office™ facility offering included services. Jan 04, 2024 in FAQ A web-based application that allows customers to schedule a first-time passport application appointment at their local Post Office™ facility offering included services. * Scams & Scheme Alerts Dec 19, 2023 in FAQ What to do when you receive scam emails and text messages. Dec 19, 2023 in FAQ What to do when you receive scam emails and text messages. Dec 19, 2023 in FAQ What to do when you receive scam emails and text messages. Dec 19, 2023 in FAQ What to do when you receive scam emails and text messages. * Mail Service Alerts and Updates Dec 15, 2023 in FAQ How to find information on suspensions and limitations of mailing and shipping services. This includes Priority Mail Express® embargoes and quarantines. Dec 15, 2023 in FAQ How to find information on suspensions and limitations of mailing and shipping services. This includes Priority Mail Express® embargoes and quarantines. Dec 15, 2023 in FAQ How to find information on suspensions and limitations of mailing and shipping services. This includes Priority Mail Express® embargoes and quarantines. Dec 15, 2023 in FAQ How to find information on suspensions and limitations of mailing and shipping services. This includes Priority Mail Express® embargoes and quarantines. * Change of Address - The Basics Dec 13, 2023 in FAQ Change of Address (COA) is a request to tell the United States Postal Service (USPS) to reroute your mail (including letters and packages) for ALL/OR SELECTED individuals at the specified address. Dec 13, 2023 in FAQ Change of Address (COA) is a request to tell the United States Postal Service (USPS) to reroute your mail (including letters and packages) for ALL/OR SELECTED individuals at the specified address. Dec 13, 2023 in FAQ Change of Address (COA) is a request to tell the United States Postal Service (USPS) to reroute your mail (including letters and packages) for ALL/OR SELECTED individuals at the specified address. Dec 13, 2023 in FAQ Change of Address (COA) is a request to tell the United States Postal Service (USPS) to reroute your mail (including letters and packages) for ALL/OR SELECTED individuals at the specified address. * 2023 Holiday Mailing Deadlines Dec 08, 2023 in FAQ Shipping deadline dates for Domestic, International and Military mail. Dec 08, 2023 in FAQ Shipping deadline dates for Domestic, International and Military mail. Dec 08, 2023 in FAQ Shipping deadline dates for Domestic, International and Military mail. Dec 08, 2023 in FAQ Shipping deadline dates for Domestic, International and Military mail. * At-Home COVID-19 Tests Nov 20, 2023 in FAQ Orders for free at-home COVID-19 rapid tests on COVIDTests.gov and delivered by USPS. Limit of 1 order per residential address. Each order contains 4 individual tests shipped in 1 package. Nov 20, 2023 in FAQ Orders for free at-home COVID-19 rapid tests on COVIDTests.gov and delivered by USPS. Limit of 1 order per residential address. Each order contains 4 individual tests shipped in 1 package. Nov 20, 2023 in FAQ Orders for free at-home COVID-19 rapid tests on COVIDTests.gov and delivered by USPS. Limit of 1 order per residential address. Each order contains 4 individual tests shipped in 1 package. Nov 20, 2023 in FAQ Orders for free at-home COVID-19 rapid tests on COVIDTests.gov and delivered by USPS. Limit of 1 order per residential address. Each order contains 4 individual tests shipped in 1 package. * Informed Delivery® - The Basics Nov 01, 2023 in FAQ Informed Delivery® is a free and optional notification feature that gives residential, business and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Nov 01, 2023 in FAQ Informed Delivery® is a free and optional notification feature that gives residential, business and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Nov 01, 2023 in FAQ Informed Delivery® is a free and optional notification feature that gives residential, business and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Nov 01, 2023 in FAQ Informed Delivery® is a free and optional notification feature that gives residential, business and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. * USPS Hold Mail® - The Basics Aug 25, 2023 in FAQ Hold Mail requests will hold ALL mail (including letters and packages) for ALL individuals at the specified address. Aug 25, 2023 in FAQ Hold Mail requests will hold ALL mail (including letters and packages) for ALL individuals at the specified address. Aug 25, 2023 in FAQ Hold Mail requests will hold ALL mail (including letters and packages) for ALL individuals at the specified address. Aug 25, 2023 in FAQ Hold Mail requests will hold ALL mail (including letters and packages) for ALL individuals at the specified address. QUICK ANSWERS FIND ANSWERS, TIPS, AND TROUBLESHOOTING INSTRUCTIONS BASED ON OUR MOST VIEWED TOPICS. * USPS Tracking® USPS Tracking® * Informed Delivery® Informed Delivery® * Package Intercept Package Intercept * Change of Address Moving, Change of Address and Forwarding Mail * Mail & Ship Sending Mail and Packages View All Topics File a Claim If an insured delivery doesn't go as planned, it's easy to file an insurance claim online. Filing a Claim Request a Refund Had trouble with a product or service? Find out if you're eligible for a refund. Learn More Contact Us If you're having trouble resolving a problem, there are several ways to get help. Find Out How Loading 1. Helpful Links 1. Contact Us 2. Site Index 3. FAQs 2. On About.USPS.com 1. About USPS Home 2. Newsroom 3. USPS Service Updates 4. Forms & Publications 5. Government Services 6. Careers 3. Other USPS Sites 1. Business Customer Gateway 2. Postal Inspectors 3. Inspector General 4. Postal Explorer 5. National Postal Museum 6. Resources for Developers 7. PostalPro 4. Legal Information 1. Privacy Policy 2. Terms of Use 3. FOIA 4. No FEAR Act/EEO Contacts 5. Fair Chance Act 6. Accessibility Statement Copyright © 2023 USPS. All Rights Reserved. * * * * Feedback