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https://shein.com/onelink/5/48mmu6k1vv75?em_dc=us&ecrm_s=aEU2UWczWmhOQnVxdEplSPWR4PhOif6zf5geJtI6nH1
Effective URL:
https://us.shein.com/Terms-and-Conditions-a-399.html?onelink=5/48mmu6k1vv75&requestId=olw-48mtbe0k61aw&em_dc=us&e...
Submission: On December 09 via api (December 9th 2024, 12:11:11 pm UTC) from US — Scanned from FI

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* Home
* SHEIN U.S. TERMS OF USE

SHEIN U.S. TERMS OF USE

Effective Date: June 26th, 2024
Welcome to SHEIN’s US web, mobile site and mobile application.
These terms and conditions ( “Agreement” or “Terms” ) govern your use of the
us.shein.com website (the “Site” ), related SHEIN mobile application available
to US residents (the “App” ), any other written, electronic, and oral
communications with SHEIN, or any websites, pages, features, or content owned
and operated by us (collectively, including the Site and App the “Services” ).
You must be age 16 or older to use the Services.
BY USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE
TERMS, DO NOT ACCESS OR USE THE SERVICES.
PLEASE BE AWARE THAT THIS AGREEMENT CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE
DISPUTES BETWEEN YOU AND SHEIN. AMONG OTHER THINGS, IT INCLUDES AN AGREEMENT TO
ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU
AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. IT ALSO CONTAINS A
CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ THIS AGREEMENT CAREFULLY.
UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL
ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN
INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A
CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR
RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE
A JURY TRIAL.
* 1. GENERAL >
* 2. USE OF OUR SERVICES >
* 3. PRIVACY POLICY >
* 4. ERRORS >
* 5. PURCHASES >
* 6. INTELLECTUAL PROPERTY AND OWNERSHIP >
* 7. THIRD PARTY LINKS AND RESOURCES >
* 8. ADDITIONAL APP TERMS >
* 9. TEXT MESSAGING PROGRAM >
* 10. EVENTS BEYOND OUR CONTROL >
* 11. LIMITATION OF LIABILITY >
* 12. DISCLAIMERS OF WARRANTIES >
* 13. LEGAL DISPUTES AND ARBITRATION AGREEMENT FOR USERS IN THE UNITED STATES >
* 14. LEGAL TERMS >
* 15. NOTICE OF INTELLECTUAL PROPERTY INFRINGEMENT >
* 16. CONTACT US >
* 17. INTERNATIONAL USERS >

1. GENERAL
1.1 Services. The Site and the App are provided by SHEIN US Services, LLC. Where
applicable, “SHEIN” , the "Company" , "we" , "us" and "our" shall refer to SHEIN
US Services, LLC and its affiliates and "you" or "your" shall refer to the user
of the Services.
The Services provide an online marketplace that enables users in the United
States to purchase products from third-party sellers ( “Third-Party Seller(s)” )
and/or SHEIN Distribution Corporation. If you order products to be shipped to
another country, you may be redirected to the local site of the country to which
products are shipped, in which case, you will be subject to the terms of that
local site.
1.2 Updates to the Terms. We reserve the right to change, modify, add or remove
sections of these Terms, at any time, in our sole discretion. You are
responsible for checking these Terms for any changes whenever you use the
Services. When changes are made, we will make a new copy of these Terms
available on the Services, and we will also update the “Last Updated” date at
the top of the Terms. We may also require you to provide consent to the updated
Terms in a specified manner before further use of the Services (or certain
functionality thereof) is permitted. By continuing to use or access any of the
Services or otherwise engaging with SHEIN after the posting of changes, you
accept and agree to any such changes. IF YOU DO NOT AGREE TO ANY CHANGE(S), YOU
SHALL STOP USING THE SERVICES.
1.3 Supplemental Terms. Your use of, and participation in, certain features and
functionality of the Services may be subject to additional terms, such as our
Bonus Point Policy , Coupon Policy , Return Policy and Gift Card Policy (
“Supplemental Terms” ), the terms of which are hereby incorporated by reference.
If these Terms are inconsistent with the Supplemental Terms, then the
Supplemental Terms control with respect to the applicable Services.
2. USE OF OUR SERVICES
2.1 Use of Services. Subject to the terms and conditions of this Agreement,
SHEIN hereby grants you a limited, revocable, non-transferable and non-exclusive
license to access and use the Services for the purpose of personal,
non-commercial, shopping for items sold on the Services and not for any
commercial use or use on behalf of any third party, except as explicitly
permitted by us in advance. Any breach of this Agreement shall result in the
immediate revocation of the license granted in this paragraph without notice to
you.
2.2 Limitations on Use. Except as permitted in the paragraph above, you may not
reproduce, distribute, display, sell, lease, transmit, create derivative works
from, translate, modify, reverse-engineer, disassemble, decompile or otherwise
exploit the Services or any portion of them unless expressly permitted by us in
writing. You may not make any commercial use of any of the information provided
on the Services or make any use of the Services for the benefit of another
business unless explicitly permitted by us in advance. You agree that we may, in
our sole discretion and without prior notice, terminate your access to the
Services at any time with or without cause. In addition, from time to time, we
may restrict access to some or all parts of the Services, including, but not
limited to, the ability to upload documents, make payments, or send messages.
You shall not upload to, distribute, or otherwise publish through the Services
any content, information, or other material that: (a) violates or infringes the
copyrights, patents, trademarks, service marks, trade secrets, or other
proprietary rights of any person; (b) is libelous, threatening, defamatory,
obscene, indecent, pornographic, or could give rise to any civil or criminal
liability under local or international law; or (c) includes any bugs, logic
bombs, viruses, worms, trap doors, Trojan horses or other code, material or
properties which are malicious or technologically harmful.
Additionally, you agree not to:
* use the Services for any unlawful purposes, or in a way that could violate
any applicable federal, state, local, or international law or regulation, the
rights of SHEIN, or the rights of any third-party;
* to engage in any conduct that restricts or inhibits anyone’s use or enjoyment
of the Services, or which, as determined by us, may harm us or other persons
using the Services or expose us or them to liability;
* use the Services in any manner that could disable, overburden, damage, or
impair the Site or App or any other party’s use of the Services;
* use any robot, spider or other manual or automated device, process, software
or means to index or access the Services for any purpose;
* use the Services to distribute unsolicited promotional or commercial content,
or solicit other persons using the Services for commercial purposes; or
* otherwise attempt to interfere with the proper working of the Service.

2.3 Account Creation and Termination. In order to access some features or
services available on the Services, you will have to create a SHEIN user account
( “User Account” ), including setting up a password. You may not use another
person’s account or password.
You are solely responsible for protecting the confidentiality of your User
Account and the information you hold for your User Account, including your
password, as well as any and all activity that occurs under your User Account.
In no event will we be liable for any loss, theft or fraudulent use of your User
Account. You agree to immediately notify us of any unauthorized use of your User
Account, password, or any other breach or threatened breach of the Site or App’s
security. You warrant and confirm that you will only use your own User Account
or password in connection with accessing and using the Services.
Your Wallet (defined below) will only work in the United States. If you reside
in one country but order products to be shipped to another country, you may be
redirected to the site serving the country to which the products are shipped.
We reserve the right to suspend or terminate your User Account and/or cancel
your orders in our discretion, including, without limitation, if we believe that
your conduct violates applicable law or is harmful to our interests. If your
User Account is discontinued by SHEIN due to your violation of any portion these
Terms or for conduct otherwise deemed inappropriate, then you agree that you
will not attempt to re-register with or access the Services through use of a
different member name, user account or otherwise. You may terminate your User
Account at any time, for any reason, by following any applicable instructions
within the Site or App, or by contacting us as described in the “Contact Us”
section below. If your Wallet (defined below) holds promotional points,
promotional coupons or wallet credit at the time of termination or cancellation
of your User Account, you may lose the ability to use those assets, except as
provided by applicable law, if you do not reach out to Customer Service . To the
fullest extent permitted by applicable law, SHEIN will not have any liability
whatsoever to you for any suspension or termination of your User Account.
By creating a User Account with us, you acknowledge that we may send you
promotional or marketing emails from time to time. If you do not wish to receive
those emails, please use the link provided in those emails to unsubscribe from
our email list.
2.4 Wallet.
If you create a User Account, you will be provided with a SHEIN digital wallet (
“Wallet” ) that can be used to collect and hold Wallet credits, promotional
coupons, and promotional points, and to track gift cards (see details on each
type below) issued by SHEIN via the Services. The Wallet is provided as a
convenience to enable you to readily access these features; you cannot load your
own funds to the Wallet, and nothing maintained in the Wallet has any cash value
except as expressly indicated below or as otherwise provided by applicable law.
Wallet credits, promotional coupons, promotional points, and gift cards can only
be redeemed, as applicable, in connection with purchase of products available on
the Services in accordance with the terms below, and not for any other purpose.
Gift cards can only be redeemed in connection with the purchase of products sold
by SHEIN, not Third-Party Sellers. The Wallet is accessible via the Site or the
App in the section “My Assets” of your User Account. Wallet credits, promotional
coupons, promotional points, and gift cards cannot be redeemed for cash, except
as may be required under applicable law. You may view your total balance of the
various items in your Wallet, including the value of Wallet credits available
for redemption, in the “My Assets” section. This balance information is provided
for your convenience only and is not intended to reflect, and does not
constitute, an aggregate balance of funds available for you to spend and held on
your behalf by SHEIN (or any other party). We may limit the amounts in Wallet
credits, gift cards, or coupons that you are able to maintain at any given time,
at our sole discretion.
* Promotional Points: Promotional points are stored in your Wallet. Promotional
points may be earned by participating in certain activities and by purchasing
products through the Services, as further detailed in Bonus Point Policy .
Promotional Points are subject to expiration and cancellation by the Company.
Promotional points can only be redeemed on the site through which they were
granted (for example, if promotional points were granted on the us.shein.com
site, then they can only be redeemed on that site).
* Promotional Coupons: Coupons are subject to additional terms and conditions
found in SHEIN’s Coupon Policy , which may change from time to time with or
without notice. Coupons provided to you may be subject to expiration by
SHEIN. The use of coupons granted by SHEIN is subject to limitations as
provided in connection with each promotional coupon. Promotional coupons can
only be used on the site through which they were granted (for example, if a
promotional coupon was granted on the us.shein.com site, then it can only be
used on that site). Notwithstanding the foregoing, only those promotional
coupons that are identified by SHEIN as being eligible for Third-Party
Sellers’ products may be used for purchasing Third-Party Sellers’ products on
the Services, and any promotional coupons that are identified as only for
Third-Party Sellers’ products may not be used for purchasing products sold by
SHEIN.
* Wallet Credit: Wallet Credit may be provided to you when you return items you
purchased on the Services in accordance with our Return Policy and choose a
Wallet Credit in lieu of a refund to your original payment method. In
electing to receive a Wallet Credit instead of a refund to the payment method
used for your purchase, you understand and agree that you will not receive
and will no longer be able to receive a refund to your payment method or any
other method. The Wallet Credit cannot be redeemed for cash and does not have
any cash value, except as may be required under applicable law. Wallet
Credits can be redeemed towards purchases on the Services and can only be
redeemed on the site through which the Wallet credit was granted (for
example, if you ordered and subsequently returned a product on the
us.shein.com site and elected to receive a Wallet Credit, that Wallet Credit
can only be redeemed on that site). No more than $1,500 can be associated
with your Wallet Credit on any day.
* Promotional Wallet Credit: Promotional Wallet Credit may be provided to you
if you participate in promotional activities on the Site or the App, such as
in-App Games and the Check-In program, and earn Promotional Wallet Credit
according to the terms and conditions of such promotional activities.
Promotional Wallet Credit cannot be redeemed for cash and does not have any
cash value, except as may be required under applicable law. Promotional
Wallet Credits can be redeemed towards purchases on the Services and can only
be redeemed on the site through which the Promotional Wallet Credit was
granted.
* Gift Cards: Gift cards may be tracked under the “My Assets” section of your
User Account. You can view your gift card balance by entering the gift card
number and pin. Your gift card balance is the value of the gift card less any
amounts that have already been redeemed for purchases, if any. Gift cards are
subject to the terms and conditions set out in SHEIN’s Gift Card Policy ,
which are incorporated by reference to these Terms. Gift cards given to you
as a promotion will be clearly identified as such, and may be subject to
expiration or cancellation by Company in accordance with the Gift Card Policy
and the terms of any such promotional gift card. Gift cards can only be
redeemed on the site through which they were purchased or provided (for
example, if a gift card was purchased or provided through the us.shein.com
site, then it can only be redeemed on that site). Gift cards can only be used
for purchases of SHEIN’s products and cannot be used for purchases of
Third-Party Sellers’ products.

2.5 Interactions with Other Users. When interacting with others via the
Services, including Third-Party Sellers, you should exercise caution and common
sense to protect your personal safety and property, just as you would when
interacting with other persons whom you do not know. You are solely responsible
for your interactions with any other parties with whom you interact; provided,
however, that SHEIN reserves the right, but has no obligation, to provide
support in the event of disputes between you and any Third-Party Sellers or
other users of the Services. YOU AGREE THAT NEITHER SHEIN NOR ITS LICENSORS IS
RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY THIRD-PARTY
SELLER OR OTHER USER OF THE SERVICES, AND THAT SHEIN MAKES NO REPRESENTATIONS
WITH RESPECT TO YOUR INTERACTIONS WITH THEM. SHEIN AND ITS LICENSORS WILL NOT BE
LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR
INTERACTIONS WITH THIRD-PARTY SELLERS OR OTHER USERS OF THE SERVICES, OR YOUR
USE OF OR INABILITY TO USE ANY ITEMS PURCHASED FROM A THIRD-PARTY SELLER THROUGH
THE SERVICES.
2.6 Accurate Information; Customs. You must provide valid, complete, and
accurate data of the type required on the Services when making a purchase, and
it is your sole responsibility to make certain that such data is accurate. All
names and addresses (including for shipping and payment) must also be accurate
and valid. If any information is missing or is incorrect, and that leads to a
shipment delay or cancellation during the customs clearance process, neither
SHEIN nor any Third-Party Seller will be responsible or be obligated to offer
any compensation to you whatsoever. You hereby authorize SHEIN to make
statements, submit, amend and invalidate all declarations and documents
necessary or useful to import goods ordered by you in your name and/or from your
User Account. This includes the power to make and receive service and
deliveries, request refunds of any levies, taxes and fees relating to the
importation of goods, to conduct administrative appeal and court proceedings as
well as enforcement proceedings and appeals and remedies at all instances, file
applications, complaints, etc. with public authorities, courts and other
institutions, file, withdraw and/or waive legal remedies and appeals against
judgments, orders, arbitral awards, payment orders, or any other orders and
decisions of whatever kind, receive monies, valuables and documents and/or deeds
in connection with the purchase, shipment, or delivery of products you purchased
or caused to be purchased via the Services. It also includes the right to
instruct customs agents in the name and on behalf of you and to grant
sub-authorization to customs agents and/or other representatives involved in
handling matters relating to the importation of goods and complying with
regulations regarding the importation of goods.
3. PRIVACY POLICY
SHEIN’s Privacy Policy applies to use of the Services, including your submission
of personal information through the Services, and is herein incorporated by
reference. To view SHEIN’s Privacy Policy, click here .
4. ERRORS
While we strive to provide accurate information on the Services, errors,
inaccuracies, or omissions, including those that relate to pricing, product
descriptions, availability, and offers may occur. We reserve the right to
correct any errors, inaccuracies, or omissions and to change or modify
information or cancel orders if any information on the Services is inaccurate at
any time without prior notice, including after your order has been submitted. In
the event we or a Third-Party Seller cancel all or part of an order, we will
provide you with notice and a refund.
5. PURCHASES
5.1 Prices and Orders. All product prices listed on the Services are exclusive
of shipping charges and local sales and use tax and other taxes or fees (where
applicable) which will be charged to you separately at the applicable rate on
each order. A Colorado Retail Delivery Fee will be charged to you separately at
the applicable rate on each order that is to be delivered to an address in
Colorado. Similarly, any other regulatory fees that may be required by the state
where your order is to be delivered will be charged to you separately, if
applicable.
Prices may change at any time, but (other than as set out above) changes shall
not affect the orders for which we have sent an order confirmation email. All
amounts are in U.S. dollars unless otherwise noted on the Site or in the App.
For a detailed description of our order process, please visit How to Order .
Credit cards are subject to verification and authorization by the card issuer.
If you made a purchase through your User Account, your purchase and order
history are available in the “My Orders” section of your User Account. By
clicking “Buy Now” or “Place Order” and “Continue” in connection with an order
on the Services, you are offering to purchase the applicable products available
on the Services, the acceptance of such offer is in our and/or the Third-Party
Seller’s, as applicable, sole discretion; confirmation of acceptance (if any)
will be communicated to you in an order confirmation via email.
If you detect an error in your order after the completion of the payment
process, you should immediately contact our Customer Service Platform to correct
the error.
Please note single-day purchase limitations: Customers in the United States
cannot currently place order(s) that exceed $800 on a single day.
5.2 Colors. We make reasonable efforts to display, as accurately as possible,
the colors of our products that appear on the Services. However, because the
actual colors you see will depend on your monitor, we cannot guarantee that your
monitor’s display of any color will be an accurate depiction of the color of the
color of the product you selected to purchase.
5.3 Shipping. Although some of the products sold on the Services may be
available to be shipped from a location within the United States, other products
may be shipped from outside of the United States. We may include a “Quickship”
tag on the product page of certain products. A “Quickship” tag will let you know
that the item may be available to be shipped from a location in the United
States. However, if such item is no longer available to be shipped from within
the United States by the time your order is placed, it will be shipped from
outside the United States.
5.4 Title and Shipment. Title to any purchased items fulfilled outside the
United States transfers from the respective seller (i.e., SHEIN Distribution
Corporation if you purchase a product sold by SHEIN or the Third-Party Seller if
you purchase a product sold by a Third-Party Seller) to you as the respective
customer once the items are over international water (i.e., not within the
jurisdiction of any country). Title to any purchased items fulfilled in the
United States transfers from the respective seller (i.e., SHEIN Distribution
Corporation if purchase a product sold by SHEIN or the Third-Party Seller if you
purchase a product sold by a Third-Party Seller) to you when the products are
delivered to the shipping address provided by you. SHEIN neither owns nor takes
title to any product sold by a Third-Party Seller. Any legitimate claims arising
from loss or damage during delivery of the order by the carrier to your delivery
address must be made to Customer Service within fourteen (14) days after your
received the goods or should have received the goods (in case of lost goods). If
we determine that your claim is valid, at our discretion, we will either replace
the item that was damaged or lost during shipment (subject to availability and
using the same shipping method without additional shipping costs, and subject to
the same terms and conditions as set forth herein), or we will reimburse you the
purchase price and shipping cost paid (provided that the shipping cost did not
include other items that were delivered without damage).
Return of product. Returns of items purchased on the Services will be accepted
in accordance with our Return Policy . Returns may only be made using the return
shipping label we provide to you. Based on your request, we will either exchange
the product or refund you the purchase price (free return shipping will only be
available for one return per order). The refund will be credited either to your
Wallet associated with your User Account (subject to Section 2.4 in these Terms)
or your original method of payment at your election. If you choose a Wallet
credit, you will not be able to redeem the Wallet credit for cash, except as
required under applicable law. Certain items are non-returnable as specified in
the Return Policy .
5.5 Purchases from Third-Party Sellers. Because SHEIN does not own any of the
products that are listed by Third-Party Sellers, all such products are purchased
from and sold directly by such Third-Party Sellers. SHEIN is not a party to any
transaction for products listed by Third-Party Sellers, and accordingly, any
contract for the purchase of products listed by Third-Party Sellers through the
Services is entered into directly between the applicable purchaser and such
Third-Party Seller. While SHEIN may facilitate these transactions through the
Services (including by acting as limited payments agent on behalf of Third-Party
Sellers to process payments on such sellers’ behalf), we have no control over
and do not guarantee the existence, quality, timing, condition, safety or
legality of products offered for sale by Third-Party Sellers through the
Services; the truth or accuracy of listings for products sold by Third-Party
Sellers; the integrity, responsibility, or any actions of any Third-Party
Sellers; the ability of any Third-Party Sellers to sell products; or that any
Third-Party Seller will actually complete a transaction. SHEIN is not an
auctioneer, seller, or carrier of any items that are listed for sale by
Third-Party Sellers.
5.6 Release for Disputes with Third-Party Sellers. To the fullest extent
permitted by applicable law, SHEIN expressly disclaims any and all liability
that may arise between you and any Third-Party Seller. The Services merely
provide a venue for connecting our users with Third-Party Sellers. Because SHEIN
is not a party to the actual contracts between you and any Third-Party Seller
that you purchase a product from, in the event that you have a dispute with any
Third-Party Seller, you release SHEIN, its parents, subsidiaries, affiliates,
and all of their officers, employees, investors, agents, partners and licensors,
but excluding any Third-Party Sellers (each a “SHEIN Party” and collectively,
the “SHEIN Parties” ) from any and all claims, demands, or damages (actual or
consequential) of every kind and nature, known and unknown, suspected and
unsuspected, disclosed and undisclosed, arising out of or in any way connected
with such disputes.
If you are a California resident, you hereby waive California Civil Code Section
1542, which states, “A general release does not extend to claims that the
creditor or releasing party does not know or suspect to exist in his or her
favor at the time of executing the release and that, if known by him or her,
would have materially affected his or her settlement with the debtor or released
party.” The foregoing release does not apply to any claims, demands, or any
losses, damages, rights and actions of any kind, including personal injuries,
death or property damage for any unconscionable commercial practice by a party
or for such party’s fraud, deception, false, promise, misrepresentation or
concealment, suppression or omission of any material fact in connection with the
Services
6. INTELLECTUAL PROPERTY AND OWNERSHIP
6.1 Content. The Services, including all features and materials, such as the
text, logos, software, scripts, data compilations, graphics, photographs,
sounds, music, videos, and interactive features provided as part of the Services
(collectively, “Content” ), as well as the design of any products offered on the
Services, may be the property of SHEIN or others and protected by copyright
and/or other intellectual property laws. You may only access the Content as
permitted under these Terms.
6.2 Marks. The trademark SHEIN and other trademarks, service names, logos,
designs, phrases, page headers, button icons, and scripts used by SHEIN in
connection with the Services, are trademarks, service marks, and trade dress of
SHEIN (collectively, the “Marks” ) in the United States and other countries. No
right, title, or interest in or to any of the Marks is transferred to you and
all rights not expressly granted are reserved. The Marks may not be used by you
without the express written permission of SHEIN. All other trademarks not owned
by SHEIN that appear in connection with products offered on the Services are the
property of their respective owners, who may not be affiliated with, connected
to, or sponsored by SHEIN. Use of the Marks on any portion of the Services, is
not a representation that SHEIN is the owner of any copyright or other
intellectual property rights in the products offered for sale on the Services.
SHEIN sources some of its products from third-party manufacturers and
wholesalers, and the Services offer products sold by Third-Party Sellers.
6.3 Rights Reserved. The Content on the Services is intended solely for
personal, non-commercial use. You may not download, copy, reproduce, distribute,
transmit, broadcast, display, perform, reproduce, publish, sell, license, create
derivative works from, or otherwise exploit any Content, software, products or
service contained on the Services without the prior written consent of the
Company or the respective owners. You may not use any of the Content to further
any commercial purpose, including any advertising or advertising revenue
generation on your own website, social media account or in any other form or
medium. You hereby grant to SHEIN (and its affiliates, assignees, or survivors
in interest) a world-wide, perpetual, warranty-free, irrevocable license to
freely duplicate, use, or incorporate any questions, comments, suggestions,
ideas, feedback or other information about the Services that you provide to us.
You further acknowledge and agree that all of the foregoing is not confidential
and is subject to the Company’s review and monitoring. You agree not to
circumvent, disable or otherwise interfere with security-related features of the
Services or features that prevent or restrict use or copying of any Content or
enforce limitations on use of the Services or the Content therein. We reserve
all rights not expressly granted in and to the Content.
6.4 Reviews, Comments and Submissions. Except as otherwise provided elsewhere in
this Agreement or on the Services, anything that you submit or post to the
Services and/or provide to the Site or App, including, without limitation,
images, videos, information, ideas, know-how, techniques, questions, reviews,
comments, and suggestions (collectively, “Submissions” ) is and will be treated
as non-confidential and nonproprietary (unless such Submission is otherwise
subject to our Privacy Policy ), and by submitting or posting, you agree to
irrevocably license the Submissions and all intellectual property rights related
thereto (excluding the moral rights such as authorship right) to the Company on
a non-exclusive basis without charge and we shall have the royalty-free,
worldwide, perpetual, irrevocable, and transferable right to use, copy,
distribute, display, publish, perform, sell, lease, transmit, adapt, create
derivative works from such Submissions by any means and in any form, and to
translate, modify, reverse-engineer, disassemble, or decompile such Submissions.
You hereby grant to SHEIN (and its affiliates, assignees, or survivors in
interest) a world-wide, perpetual, warranty-free, irrevocable non-exclusive
license to duplicate, use, or incorporate all your Submissions. In addition to
the rights applicable to any Submission, when you post comments or reviews to
the Services, you also grant us the right to use the name that you submit with
any review or comment, if any, in connection with such review or comment. You
shall not use a false e-mail address, pretend to be someone other than yourself,
or otherwise mislead us or third parties as to the origin of any Submissions or
content. We may but shall not be obligated to remove or edit any Submissions
(including comments or reviews) for any reason.
You warrant that you have all necessary rights and authorizations to provide,
upload, and submit your Submissions and to grant the rights and licenses to
Submissions that you grant under these Terms. You undertake to defend and
indemnify the Company against any losses caused due to the use of the
Submissions as authorized herein.
Please note that you are prohibited from posting images to our Services of
yourself, if you are under the age of 18, or of others who are under the age of
18.
6.5 User Generated Content Policy. When you transmit, post, upload, share, or
otherwise contribute any content, including Submissions, to the Services, such
contributed content shall be considered as user-generated content ( “UGC” ) to
the extent that such content is visible to or accessible to any other Site or
App visitors or users. By accepting these Terms, you agree not to contribute any
UGC that could reasonably be considered to entail, contain, provide or promote
any of the following: disclosure of another person’s personal information, the
publication of which would violate federal or state law, or otherwise be
construed as harassment;
* Sexually explicit or pornographic content;
* Profanity;
* derogatory, discriminatory or hateful comments or incitements against
specific individuals or groups based on race, national or ethnic origin,
color, religion, age, sex, sexual orientation, gender identity or expression,
marital status, family status, genetic characteristics, disability or
conviction for an offence for which a pardon has been granted or in respect
of which a record suspension has been ordered;
* incitements to violence or other dangerous activities;
* terrorism or other criminal activities;
* insensitive or offensive comments related to natural disasters, atrocities,
health crisis, deaths, conflicts or other tragic events;
* harassment, bullying, or threats;
* dangerous products, illicit drugs, or inappropriate use or sale of tobacco
and/or alcohol;
* spam;
* false or misleading information or claims pertaining to products made
available for purchase on the Services;
* transactions in cryptocurrencies;
* false medical-related claims or contents;
* content that infringes intellectual property rights;
* content that you are not authorized to, or don’t have a legal right to,
share, post, or otherwise display; or
* any other content that could be considered illegal, offensive or restricted
under applicable laws or regulations.

You further acknowledge and agree that SHEIN, in its sole discretion, may
remove, block any UGC for any reason, in its sole discretion, including any UGC
that it determines violate the above requirements. Posting UGC in violation of
these Terms, may lead to the suspension or subsequent termination of your access
to all or part of our Services. By accepting these Terms, you hereby acknowledge
and agree to only post UGC that is appropriate for a family audience. You
further acknowledge and agree that SHEIN is not obligated to police or actively
review UGC prior to its display on the Services, and that you are therefore
solely responsible for the UGC you elect to post on the Services.
7. THIRD PARTY LINKS AND RESOURCES
The Services may contain links to third-party sites that are not owned or
controlled by us. References on our Site and App to any names, marks, products
or services of third parties, or links to third-party sites or information, are
not an endorsement, sponsorship, or recommendation of the third party or its
information, products, or services.
We have no control over, assume no responsibility for, and do not endorse or
verify the content, privacy policies, or practices of any third-party sites or
services, including, but not limited to, any third-party social media or mobile
app platform with which the Services operate or otherwise interact. The Company
is not responsible for the acts or omission of any operator of any such site or
platform. Your use of any such third-party site or platform is at your own risk
and will be governed by such third party’s terms and policies (including its
privacy policies). We make no warranties or representations about the accuracy,
completeness, or timeliness of any content posted on the Services by anyone
other than us. We strongly advise you to read all third-party terms and
conditions and privacy policies.
8. ADDITIONAL APP TERMS.
8.1 App License. Application License. Subject to your compliance with these
Terms, SHEIN grants you a limited non-exclusive, non-transferable,
non-sublicensable, revocable license to download, install and use a copy of the
App a single devices (as defined below) that you own or control and to run such
copy of the App solely for your own personal purposes.
8.2 Downloading the App from Google Play. If you accessed through or downloaded
the App from the Google Play store, you may have additional license rights with
respect to use of the App on a shared basis within your designated family group.
8.3 Downloading the App from the Apple App Store. If you accessed the App
through or downloaded the App from the Apple App Store, you shall only use the
App (a) on an Apple-branded product that runs the iOS (Apple’s proprietary
operating system) and (b) as permitted by the “Usage Rules” set forth in the
Apple Media Terms of Service, except that such App may be accessed, acquired,
and used by other accounts associated with the purchaser via Apple’s Family
Sharing function, volume purchasing, or Legacy Contacts function. In addition,
the following applies if you accessed the App through or downloaded the App from
the Apple App Store.
* You acknowledge and agree that (i) these Terms are concluded between you and
SHEIN only, and not Apple, and (ii) SHEIN, not Apple, is solely responsible
for the App or content thereof. Your use of the App must comply with the App.
* You acknowledge that Apple has no obligation whatsoever to furnish any
maintenance and support services with respect to the App.
* In the event of any failure of the App to conform to any applicable warranty,
you may notify Apple, and Apple will refund the purchase price for the App to
you and to the maximum extent permitted by applicable law, Apple will have no
other warranty obligation whatsoever with respect to the App. As between
SHEIN and Apple, any other claims, losses, liabilities, damages, costs or
expenses attributable to any failure to conform to any warranty will be the
sole responsibility of SHEIN.
* You and SHEIN acknowledge that, as between SHEIN and Apple, Apple is not
responsible for addressing any claims you have or of any third party relating
to the App or your possession and use of the App, including, but not limited
to: (i) product liability claims; (ii) any claim that the App fails to
conform to any applicable legal or regulatory requirement; and (iii) claims
arising under consumer protection or similar legislation.
* You and SHEIN acknowledge that, in the event of any third-party claim that
the App or your possession and use of the App infringe that third party’s
intellectual property rights, as between SHEIN and Apple, SHEIN, not Apple,
will be solely responsible for the investigation, defense, settlement and
discharge of any such intellectual property infringement claim to the extent
required by these Terms.
* You and SHEIN acknowledge and agree that Apple, and Apple’s subsidiaries, are
third-party beneficiaries of these Terms as related to your license of the
App, and that, upon your acceptance of the terms and conditions of these
Terms, Apple will have the right (and will be deemed to have accepted the
right) to enforce this Agreement as related to your license of the App
against you as a third-party beneficiary thereof.
* Without limiting any other terms of these Terms, you must comply with all
applicable third-party terms of agreement when using the App.

9. TEXT MESSAGING PROGRAM
GENERAL TERMS & DISPUTES. WITHOUT LIMITATION OUR TEXT MESSAGING PROGRAM IS
SUBJECT TO THESE COMPLETE TERMS, WHICH CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS
YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED (SEE LEGAL DISPUTES AND
ARBITRATION AGREEMENT SECTION BELOW), INCLUDING AN OBLIGATION TO ARBITRATE
DISPUTES, WHICH WILL, SUBJECT TO LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT
CLAIMS YOU HAVE AGAINST US, INCLUDING WITHOUT LIMITATION, ANY CLAIMS RELATING TO
TEXT MESSAGES YOU RECEIVE FROM US, TO BINDING ARBITRATION, UNLESS YOU OPT-OUT IN
ACCORDANCE WITH THE ARBITRATION SECTION BELOW.
9.1 Enrollment. You must expressly opt in to SHEIN’s text messaging program (the
“Program”) to receive Program messages. By enrolling, you expressly consent to
receive recurring SMS and MMS messages from SHEIN at the telephone number you
designated, including advertising, marketing, news, updates, and other
information from or on behalf of SHEIN. You acknowledge and agree that Program
messages may be sent using an automatic telephone dialing system, another
automated system for the selection and dialing of telephone numbers, or any
other messaging technology. Your consent to participate in our Program is not
required (directly or indirectly) as a condition of purchasing any property,
goods, or services and it is not required to use our Site, App, or Services.
9.2 Message Frequency. Program message frequency varies and we may change the
frequency of the messages you receive at any time, including in response to your
interactions with us.
9.3 Getting HELP. For Program support or assistance, text the keyword HELP to
the short code or number from which you currently are receiving our text
messages, respond with the keyword HELP to any message you receive from our
Program, or email us_legal@sheingroup.com .
9.4 Opting Out. You can opt out from receiving SMS/MMS text messages through our
Program by responding with the keyword STOP to any message you receive from our
Program, or just texting STOP to the short code or number from which you
currently are receiving our text messages. In either case, you will receive one
additional message confirming that your request has been processed. Please note
that we may change any short code or telephone number we use to operate the
Program at any time with notice to you. You acknowledge that any messages,
including any STOP or HELP requests, you send to a short code or telephone
number we have changed may not be received and that we will not be responsible
for honoring such requests.
9.5 Your Own Wireless Plan. Message and data rates may apply for any messages
sent to and by you. If you have any questions about your text plan or data plan,
contact your wireless provider.
9.6 Your Duties for Your Own Phone Number. If you enroll in the Program, you
represent that you are the account holder or customary user for the mobile
telephone number that you provide when enrolling in our text messaging program.
If you change or deactivate that number, you are responsible for notifying us at
Privacy Center immediately. The Program is offered on an “as-is”, “as-available”
basis and may not be available in all areas or at all times and may not be
supported by all wireless carriers. Neither we, our vendors, T-Mobile, and/or
any other wireless carrier is liable for failed, delayed, misdirected, or
undelivered messages.
9.7 Participation Subject to Termination or Change. If you enroll in SHEIN’s
Program, we may suspend or terminate your receipt of automated marketing
messages from us if we believe you are in breach of these Terms. Your receipt of
these messages is also subject to termination if your mobile telephone service
terminates or lapses. We reserve the right to modify or discontinue, temporarily
or permanently, all or any part of these messages, with or without notice to
you.
9.8 Privacy. If you have any questions regarding privacy, please read our
Privacy Policy at SHEIN PRIVACY POLICY | SHEIN USA .
10. EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of
the obligations we assume under the Terms or other contracts when caused by
events that are beyond our reasonable control ( “Force Majeure” ). Force Majeure
shall include any act, event, failure to exercise, omission or accident that is
beyond our reasonable control, including, among others, the following:
* Strike, lockout, or other forms of protest.
* Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war
(declared or not) or threat or preparation for war.
* Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic, or
any other natural disaster.
* Inability to use trains, ships, aircraft, motorized transport, or other means
of transport, public or private.
* Inability to use public or private telecommunication systems.
* Acts, decrees, legislation, regulations or restrictions of any government or
public authority.
* Strike, failure, or accident in maritime or river transport, postal
transport, or any other type of transport.

It shall be understood that our obligations deriving from the Terms or other
contracts are suspended during the period in which Force Majeure remains in
effect and we will be given an extension of the period in which to fulfil these
obligations by an amount of time equal to the time the Force Majeure lasted. We
will provide all reasonable resources to end the Force Majeure to the extent we
can or to find a solution that enables us to fulfil our obligations under the
Terms despite the Force Majeure.
11. Limitation of Liability
11.1 Disclaimer of Certain Damages. YOU UNDERSTAND AND AGREE THAT, TO THE
FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL SHEIN BE LIABLE FOR ANY LOSS
OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, LOSS OF BUSINESS
OR MANAGEMENT TIME, BUSINESS INTERRUPTION, LOSS OF INCOME OR SALES, OPERATING
LOSS, LOSS OF PROFITS OR CONTRACTS, LOSS OF FORECAST SAVINGS, OR PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES, IN EACH CASE WHETHER OR NOT SHEIN HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE
TERMS OR ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OR
THIRD-PARTY SELLERS OF THE SERVICES, ON ANY THEORY OF LIABILITY, INCLUDING
WITHOUT LIMITATION SUCH DAMAGES FROM: (A) THE USE OR INABILITY TO USE THE
SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING
FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED; OR MESSAGES
RECEIVED THROUGH THE SERVICES; (C) UNAUTHORIZED ACCESS TO, LOSS OF, OR
ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY
THIRD-PARTY ON THE SERVICES; OR (E) ANY OTHER MATTER RELATED TO THE SERVICES,
WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR
ANY OTHER LEGAL THEORY.
11.2 Cap on Liability. UNLESS EXPRESSLY STATED OTHERWISE IN THESE TERMS, TO THE
FULLEST EXTENT PROVIDED BY LAW, SHEIN WILL NOT BE LIABLE TO YOU ARISING OUT OF,
RELATED TO, OR IN CONNECTION WITH ANY PRODUCT PURCHASED ON THE SERVICES FOR MORE
THAN THE PURCHASE PRICE OF SUCH PRODUCT. FOR ALL OTHER CLAIMS ARISING OUT OF OR
RELATED TO THESE TERMS OR THE SERVICES, UNLESS EXPRESSLY STATED OTHERWISE IN
THESE TERMS, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL SHEIN’S
LIABILITY TO YOU EXCEED $100.
11.3 Exclusions. THE LIMITATIONS OF LIABILITY AND DISCLAIMERS OF DAMAGES IN THIS
SECTION 11 SHALL NOT APPLY TO SHEIN’S LIABILITY FOR (i) DEATH OR PERSONAL INJURY
CAUSED BY SHEIN’S NEGLIGENCE; OR (ii) ANY INJURY CAUSED BY SHEIN’S FRAUD OR
FRAUDULENT MISREPRESENTATION. IN ADDITION, CERTAIN JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME
OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU
MIGHT HAVE ADDITIONAL RIGHTS.
11.4 Basis of the Bargain. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE
FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SHEIN AND YOU.
12. DISCLAIMERS OF WARRANTIES
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF SHEIN TO
YOU.
12.1 Listing Information is provided “as is”. Due to the open nature of the
Services and the possibility of errors in storage and transmission of digital
information, we do not warrant the accuracy and security of the information
transmitted or obtained by means of the Services, unless otherwise indicated
expressly on the Services. All product descriptions, information and materials
shown on the Services are provided “as is”, with no express or implied
warranties or conditions of the same, except those that may not be excluded by
applicable law.
12.2 Products Sold by SHEIN. If you purchase a product sold by SHEIN on the
Services, SHEIN is obliged to deliver such product in conformity with the
mutually intended transaction, in accordance with commercial reasonable
expectations, being liable to you for any lack of conformity which exists at the
time of delivery. It is understood that the goods are in conformity with the
transaction or intended purchase if they: (i) comply with the description given
by us and possess the qualities that we have presented in this Site; (ii) are
fit for the purposes for which goods of this kind are normally used; and (iii)
show the quality and performance which are normal in goods of the same type and
which can reasonably be expected.
TO THE FULLEST EXTENT PERMITTED BY LAW, SHEIN HEREBY EXCLUDES AND DISCLAIMS ALL
WARRANTIES AND CONDITIONS (WHETHER EXPRESS OR IMPLIED) WITH RESPECT TO PRODUCTS
SOLD BY SHEIN, EXCEPT THOSE THAT MAY NOT BE EXCLUDED BY LAW.
12.3 Products of Third-Party Sellers. SHEIN does not make any warranties
regarding products that are OFFERED OR sold by Third-Party Sellers. SHEIN
EXPRESSLY DISCLAIMs ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND
WITH RESPECT TO ANY PRODUCTS OFFERED OR SOLD BY THIRD-PARTY SELLER, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. If you buy a product that
is sold by a Third-Party Seller, you assume, agree and understand that you bear
all of the risks in purchasing such product via the Services. WITHOUT LIMITING
THE FOREGOING, SHEIN MAKES NO WARRANTY THAT ANY PRODUCTS OFFERED OR SOLD BY
THIRD-PARTY SELLERS WILL MEET YOUR REQUIREMENTS, BE DELIVERED IN A TIMELY
MANNER, OR BE IN THE CONDITION DESCRIBED IN THE PRODUCT’S LISTING. SHEIN MAKES
NO WARRANTY REGARDING THE QUALITY OF ANY SUCH PRODUCTS.
12.4 Services Provided “As-Is”. BY USING THE SERVICES, YOU HEREBY ACKNOWLEDGE
AND AGREE THAT WE ARE PROVIDING THE SERVICES, INCLUDING THE SITE AND APP, ON AN
“AS IS” “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, AND TO THE EXTENT
PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND
CONDITIONS OF ANY KIND RELATING TO THE SERVICES, INCLUDING ANY WARRANTY OR
CONDITION OF MERCHANTABILITY, TITLE, ACCURACY, COMPLETENESS, LEGALITY,
UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET
ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING
OR TRADE USAGE. WE MAKE NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIM ALL
LIABILITY FOR: (1) PRODUCTS, SERVICES, INFORMATION, PROGRAMMING, AND/OR ANYTHING
ELSE PROVIDED BY A THIRD PARTY THAT IS ACCESSIBLE TO YOU THROUGH THE SERVICES;
OR (2) THE QUALITY OR CONDUCT OF ANY THIRD PARTY YOU ENCOUNTER IN CONNECTION
WITH YOUR USE OF THE SERVICES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE
SERVICES IS TO STOP USING THE SERVICES.
12.5 Exclusions. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. AS A RESULT,
THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.
13. LEGAL DISPUTES AND ARBITRATION AGREEMENT FOR USERS IN THE UNITED STATES
PLEASE READ THE FOLLOWING CLAUSES CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR
LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT
13.1 Applicability of Arbitration Agreement. Subject to the terms of this
Arbitration Agreement, you and SHEIN agree that any dispute, claim, disagreement
arising out of or relating in any way to your access to or use of the Site, App,
Services or the Agreement and prior versions of the Agreement, including claims
and disputes that arose between us before the effective date of this Agreement
(each a “Dispute” ), will be resolved by binding arbitration, rather than in
court, except that (i) you and SHEIN may assert claims or seek relief in a small
claims court if such claims qualify and remain in small claims court; and (ii)
you and SHEIN may seek equitable relief in court for infringement or other
misuse of intellectual property rights (such as trademarks, trade dress, domain
names, trade secrets, copyrights, and patents).
13.2 Waiver of Jury Trial. YOU AND SHEIN HEREBY WAIVE ANY CONSTITUTIONAL AND
STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.
You and SHEIN are instead electing that all Disputes shall be resolved by
arbitration under this Arbitration Agreement, except as specified in the
paragraph entitled “Applicability of Arbitration Agreement” above. There is no
judge or jury in arbitration, and court review of an arbitration award is
subject to very limited review. Discovery may be limited in arbitration, and
procedures are more streamlined than in court.
13.3 Class Action Waiver. YOU AND SHEIN AGREE THAT, EXCEPT AS SPECIFIED IN THE
PARAGRAPH ENTITLED “BATCH ARBITRATION” BELOW, EACH OF US MAY BRING CLAIMS
AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS,
REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO
HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A
CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF
IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE
ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. Subject to
this Arbitration Agreement, the arbitrator may award declaratory or injunctive
relief only in favor of the individual party seeking relief and only to the
extent necessary to provide relief warranted by the party’s individual claim. To
the extent permissible by law, there shall be no right or authority for any
dispute to be arbitrated as a representative action or as a private attorney
general action, including but not limited to claims brought pursuant to the
Private Attorney General Act of 2004, Cal. Lab. Code § 2698, et seq. This means
that you may not seek relief on behalf of any other parties in arbitration.
Notwithstanding anything to the contrary in this Arbitration Agreement, if a
court decides by means of a final decision, not subject to any further appeal or
recourse, that the limitations of this paragraph, “Class Action Waiver” are
invalid or unenforceable as to a particular claim or request for relief (such as
a request for public injunctive relief), you and SHEIN agree that that
particular claim or request for relief (and only that particular claim or
request for relief) shall be severed from the arbitration and shall be pursued
in the courts indicated in paragraph 13.11 below. All other Disputes shall be
arbitrated or litigated in small claims court. This paragraph does not prevent
you or SHEIN from participating in a class-wide settlement of claims.
13.4 Informal Dispute Resolution. You and SHEIN agree to try to resolve any
Dispute informally before resorting to arbitration. You and SHEIN therefore
agree that before either party commences arbitration against the other (or
initiates an action in small claims court if a party so elects), we will
personally meet and confer telephonically or via videoconference, in a good
faith effort to resolve informally any Dispute covered by this Arbitration
Agreement ( “Informal Dispute Resolution Conference” ). If you are represented
by counsel, your counsel may participate in the conference, but you will also
participate in the conference. The party initiating a Dispute must give notice
to the other party in writing of its intent to initiate an Informal Dispute
Resolution Conference ( “Notice” ), which shall occur within 45 days after the
other party receives such Notice, unless an extension is mutually agreed upon by
the parties. Notice to SHEIN that you intend to initiate an Informal Dispute
Resolution Conference should be sent by email to us_legal@sheingroup.com or
regular mail to Paracorp, 2140 S. DuPont Hwy Camden, DE 19934. Notice to you
will be sent to the address or email address associated with your account or to
your publicly available address or email address if you do not have an account
with us. The Notice must include: (1) your name, telephone number, mailing
address, e‐mail address associated with your account (if you have one); (2) the
name, telephone number, mailing address and e‐mail address of your counsel, if
any; and (3) a description of your Dispute. The Informal Dispute Resolution
Conference shall be individualized such that a separate conference must be held
each time either party initiates a Dispute, even if the same law firm or group
of law firms represents multiple users in similar cases, unless all parties
agree; multiple individuals initiating a Dispute cannot participate in the same
Informal Dispute Resolution Conference unless all parties agree. Engaging in the
Informal Dispute Resolution Conference is a condition precedent and requirement
that must be fulfilled before commencing arbitration. The statute of limitations
and any filing fee deadlines shall be tolled while the parties engage in the
Informal Dispute Resolution Conference process required by this section.
13.5 Arbitration Procedures. You and SHEIN agree that this Arbitration Agreement
affects interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1
et seq., applies. If the Informal Dispute Resolution Process described above
does not resolve satisfactorily within sixty (60) days after receipt of your
Notice, you and SHEIN agree that either party shall have the right to finally
resolve the Dispute through binding arbitration. The arbitration will be
conducted by JAMS. Disputes involving claims, counterclaims, or requests for
relief under $250,000, not inclusive of attorneys’ fees and interest, shall be
subject to JAMS’s most current version of the Streamlined Arbitration Rules and
procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/;
all other Disputes shall be subject to JAMS’s most current version of the
Comprehensive Arbitration Rules and Procedures, available at
http://www.jamsadr.com/rules-comprehensive-arbitration/. Any arbitration of a
Dispute relating to your access to or use of the Site, the App, or Services, any
products sold or distributed through the Site or the App primarily for personal,
family or household purposes shall also be subject to the allocation of
arbitration costs and other requirements of the JAMS’ policy regarding Consumer
Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural
Fairness available at https://www.jamsadr.com/consumer-minimum-standards/.
JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at
800-352-5267. If JAMS is not available to arbitrate, the parties will select an
alternative arbitral forum. Your responsibility to pay any JAMS fees and costs
will be solely as set forth in the applicable JAMS Arbitration Rules. If there
is a conflict between the JAMS rules and this Arbitration Agreement, this
Arbitration Agreement shall control.
13.6 A party who wishes to initiate arbitration must provide the other party
with a request for arbitration (the “Request” ). The Request must include: (1)
the name, telephone number, mailing address, e‐mail address of the party seeking
arbitration and the account username (if applicable) as well as the email
address associated with any applicable account; (2) a statement of the legal
claims being asserted and the factual bases of those claims; (3) a description
of the remedy sought and an accurate, good‐faith calculation of the amount in
controversy in United States Dollars; (4) a statement certifying completion of
the Informal Dispute Resolution process as described above; and (5) evidence
that the requesting party has paid any necessary filing fees in connection with
such arbitration. To initiate arbitration, you must send the Request to
Paracorp, 2140 S. DuPont Hwy Camden, DE 19934. If we initiate arbitration, we
will send the Request to the address or email address associated with your
account or to your publicly available address or email address if you do not
have an account with us. The parties shall bear their own attorneys’ fees and
costs in arbitration unless the arbitrator finds that either the substance of
the Dispute or the relief sought in the Request was frivolous or was brought for
an improper purpose (as measured by the standards set forth in Federal Rule of
Civil Procedure 11(b)). Unless you and SHEIN otherwise agree, or the Batch
Arbitration process discussed below is triggered, the arbitration will be
conducted in the county where you reside.
13.7 Batch Arbitration. To increase the efficiency of administration and
resolution of arbitrations, you and SHEIN agree that in the event that there are
twenty five (25) or more individual Requests of a substantially similar nature
filed against SHEIN by or with the assistance of the same law firm, group of law
firms, or organizations, within a thirty (30) day period (or as soon as possible
thereafter), JAMS shall (1) administer the arbitration demands in batches of 100
Requests per batch (plus, to the extent there are less than 100 Requests left
over after the batching described above, a final batch consisting of the
remaining Requests); (2) appoint one arbitrator for each batch; and (3) provide
for the resolution of each batch as a single consolidated arbitration with one
set of filing and administrative fees due per side per batch, one procedural
calendar, one hearing (if any) in a place to be determined by the arbitrator,
and one final award ( “Batch Arbitration” ). All parties agree that Requests are
of a “substantially similar nature” if they arise out of or relate to the same
event or factual scenario and raise the same or similar legal issues and seek
the same or similar relief. To the extent the parties disagree on the
application of the Batch Arbitration process, the disagreeing party shall advise
JAMS, and JAMS shall appoint a sole standing arbitrator to determine the
applicability of the Batch Arbitration process ( “Administrative Arbitrator” ).
In an effort to expedite resolution of any such dispute by the Administrative
Arbitrator, the parties agree the Administrative Arbitrator may set forth such
procedures as are necessary to resolve any disputes promptly. The Administrative
Arbitrator’s fees shall be paid by SHEIN. You and SHEIN agree to cooperate in
good faith with JAMS to implement the Batch Arbitration process including the
payment of single filing and administrative fees for batches of Requests, as
well as any steps to minimize the time and costs of arbitration, which may
include: (1) the appointment of a discovery special master to assist the
arbitrator in the resolution of discovery disputes; and (2) the adoption of an
expedited calendar of the arbitration proceedings.
13.8 Authority of Arbitrator. The arbitrator shall have exclusive authority to
resolve any Dispute, including, without limitation, disputes arising out of or
related to the interpretation or application of the Arbitration Agreement,
including the enforceability, revocability, scope, or validity of the
Arbitration Agreement or any portion of the Arbitration Agreement, except for
the following: (1) all Disputes arising out of or relating to the paragraph
entitled “Class Action Waiver,” including any claim that that same paragraph is
unenforceable, illegal, void or voidable, or that it has been breached, shall be
decided by a court of competent jurisdiction and not by an arbitrator; (2)
except as expressly contemplated in the paragraph entitled “Batch Arbitration,”
all Disputes about the payment of arbitration fees shall be decided only by a
court of competent jurisdiction and not by an arbitrator; (3) all Disputes about
whether either party has satisfied any condition precedent to arbitration shall
be decided only by a court of competent jurisdiction and not by an arbitrator;
and (4) all Disputes about which version of the Arbitration Agreement applies
shall be decided only by a court of competent jurisdiction and not by an
arbitrator. The arbitrator shall have the authority to grant motions dispositive
of all or part of any Dispute. The arbitrator shall issue a written award and
statement of decision describing the essential findings and conclusions on which
the award is based, including the calculation of any damages awarded. The award
of the arbitrator is final and binding upon you and us. Judgment on the
arbitration award may be entered in any court having jurisdiction
13.9 30-Day Right to Opt Out. You have the right to opt out of the provisions of
this Arbitration Agreement by sending written notice of your decision to opt out
to us_legal@sheingroup.com within thirty (30) days after first becoming subject
to this Arbitration Agreement. Your notice must include your name and address,
the email address you used to set up your account (if you have one), and an
unequivocal statement that you want to opt out of this Arbitration Agreement. If
you opt out of this Arbitration Agreement, all other parts of this Agreement
will continue to apply to you. Opting out of this Arbitration Agreement has no
effect on any other arbitration agreements that you may currently have, or may
enter in the future, with us. If the Dispute is not covered by any arbitration
agreement between you and us, it shall proceed before the courts indicated in
paragraph 13.11 below.
13.10 Invalidity, Expiration. Except as provided in the paragraph entitled
“Class Action Waiver”, if any part or parts of this Arbitration Agreement are
found under the law to be invalid or unenforceable, then such specific part or
parts shall be of no force and effect and shall be severed and the remainder of
the Arbitration Agreement shall continue in full force and effect. You further
agree that any Dispute that you have with SHEIN as detailed in this Arbitration
Agreement must be initiated via arbitration within the applicable statute of
limitation for that claim or controversy, or it will be forever time barred.
Likewise, you agree that all applicable statutes of limitation will apply to
such arbitration in the same manner as those statutes of limitation would apply
in the applicable court of competent jurisdiction.
13.11 Modification. Notwithstanding any provision in these Terms to the
contrary, we agree that if SHEIN makes any future material change to this
Arbitration Agreement, it will notify you. Unless you reject the change within
thirty (30) days of such change become effective by writing to SHEIN at
Paracorp, 2140 S. DuPont Hwy Camden, DE 19934, your continued use of the Site,
the App and/or Services, including the acceptance of products and services
offered on the Site or App following the posting of changes to this Arbitration
Agreement constitutes your acceptance of any such changes. Changes to this
Arbitration Agreement do not provide you with a new opportunity to opt out of
the Arbitration Agreement if you have previously agreed to a version of these
Terms and did not validly opt out of arbitration. If you reject any change or
update to this Arbitration Agreement, and you were bound by an existing
agreement to arbitrate Disputes arising out of or relating in any way to your
access to or use of the Services or of the Site or the App, or these Terms, the
provisions of this Arbitration Agreement as of the date you first accepted the
Terms (or accepted any subsequent changes to these Terms) remain in full force
and effect. SHEIN will continue to honor any valid opt outs of the Arbitration
Agreement that you made to a prior version of these Terms.
13.12 Governing Courts. To the extent that the Dispute is not covered by any
arbitration agreement between you and us, it shall proceed before the state or
federal courts located in Delaware (except for small claims court actions which
may be brought in the county where you reside).
14. LEGAL TERMS
14.1 Assignment. You may not assign or transfer this Agreement (or any of your
rights or obligations under this Agreement) without prior written consent. Any
attempted assignment or transfer without complying with the foregoing will be
void. We may freely assign or transfer this Agreement. This Agreement inures to
the benefit of and is binding upon the parties and their respective legal
representatives, successors, and assigns.
14.2 Entire Agreement; No Waiver. These Terms, together with our Privacy Policy
, and any other legal notices and polices published on the Site or App, shall
constitute the entire agreement between you and us concerning the Services, and
supersedes all prior terms, agreements, discussions, and writings regarding the
Services. If any provision of the Terms is found to be unenforceable, then that
provision shall not affect the validity of the remaining provisions of the
Terms, which shall remain in full force and effect. No waiver of any term of the
Terms shall be deemed a further or continuing waiver of such term or any other
term. Our failure to assert any right or provision under the Terms shall not
constitute a waiver of such right or provision.
14.3 Electronic Communications. The communications between you and SHEIN may
take place via electronic means, whether you visit the Services or send SHEIN
e-mails, or whether SHEIN posts notices on the Services or communicates with you
via e-mail. For contractual purposes, you (a) consent to receive communications
from SHEIN in an electronic form; and (b) agree that all terms and conditions,
agreements, notices, disclosures, and other communications that SHEIN
electronically provides to you satisfy any legal requirement that such
communications would satisfy if it were to be in writing. The foregoing does not
affect your statutory rights, including but not limited to the Electronic
Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. (
“E-Sign” ).
14.4 Indemnification. You agree to release, indemnify, and defend the Company
and any subsidiaries, affiliates, related companies, suppliers, licensors and
partners, and the officers, directors, employees, agents and representatives of
each from all third-party claims and costs (including reasonable attorneys’
fees) arising out of or related to: (1) your use of the Services; (2) your
conduct or interactions with other users of the Services, including any
Third-Party Sellers; (3) your breach of these Terms. We will notify you promptly
of any such claim and will provide you (at your expense) with reasonable
assistance in defending the claim. You will allow us to participate in the
defense and will not settle any such claim without our prior written consent. We
reserve the right, at our own expense, to assume the exclusive defense of any
matter otherwise subject to indemnification by you. In that event, you will have
no further obligation to defend us in that matter. This provision does not
require you to indemnify SHEIN for any unconscionable commercial practice by
SHEIN or for SHEIN’s fraud, deception, false promise, misrepresentation or
concealment, or suppression or omission of any material fact in connection with
the Services provided hereunder.
14.5 Interpretation. In construing or interpreting the Terms, headings are for
convenience only, and not to be considered.
14.6 Applicable Law. These Terms along with your use of the Services and the
purchase of products through Services shall be governed by the laws of the State
of Delaware, consistent with the federal arbitration act, without giving effect
to any principles that provide for the application of the law of another
jurisdiction. The United Nations Convention on Contracts for the International
Sale of Goods does not apply to the agreement.
14.7 Consumer Complaints. In accordance with California Civil Code §1789.3, you
may report complaints to the Complaint Assistance Unit of the Division of
Consumer Service of the California Department of Consumer Affairs by contacting
them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834,
or by telephone at (800) 952-5210.
14.8 Exclusive Venue. To the extent the parties are permitted under this
Agreement to initiate litigation in a court, both you and SHEIN agree that all
claims and disputes arising out of or relating to this Agreement will be
litigated exclusively in the state or federal courts located in California
14.9 Notice. Where SHEIN requires that you provide an e-mail address, you are
responsible for providing SHEIN with a valid and current e-mail address. In the
event that the e-mail address you provided to SHEIN is not valid, or for any
reason is not capable of delivering to you any notices required by this
Agreement, SHEIN’s dispatch of the e-mail containing such notice will
nonetheless constitute effective notice. You may give notice to SHEIN to
Paracorp, 2140 S. DuPont Hwy Camden, DE 19934. Such notice shall be deemed given
when received by SHEIN’s agent for service of process.
14.10 Severability. If any portion of this Agreement is held invalid or
unenforceable, that portion must be construed in a manner to reflect, as nearly
as possible, the original intention of the parties, and the remaining portions
must remain in full force and effect.
14.11 Export Control. You may not use, export, import, or transfer the Services
except as authorized by U.S. law, the laws of the jurisdiction in which you
obtained the Service, and any other applicable laws. In particular, but without
limitation, the Services may not be exported or re-exported (a) into any United
States embargoed jurisdiction (currently, Cuba, Iran, North Korea, Syria, and
the Crimea, so-called Donetsk People’s Republic, and so-called Luhansk People’s
Republic), or (b) to anyone designated on, or 50% or more owned or otherwise
controlled by persons designated on, any governmental list of prohibited or
restricted parties (including, but not limited to, the U.S. Treasury
Department’s list of Specially Designated Nationals and Blocked Persons or
Foreign Sanctions Evaders List or the U.S. Department of Commerce’s Denied
Person’s List or Entity List). By using the Service, you represent and warrant
that (i) you are not located in a country or territory that is subject to a U.S.
Government embargo, or that has been designated by the U.S. Government as a
“state sponsor of terrorism” and (ii) you are not listed on, or 50% or more
owned or otherwise controlled by persons designated on, any governmental list of
prohibited or restricted parties. You also will not use the Services for any
purpose prohibited by U.S. or other applicable law, including the development,
design, manufacture or production of missiles, nuclear, chemical or biological
weapons proliferation. You acknowledge and agree that products, services or
technology provided by SHEIN are subject to the export control laws and
regulations of the United States and other applicable jurisdictions. You shall
comply with these laws and regulations and shall not, without prior U.S. or
other relevant government authorization, export, re-export, or transfer SHEIN
products, services or technology, either directly or indirectly, to any
jurisdiction in violation of such laws and regulations.
15. NOTICE OF INTELLECTUAL PROPERTY INFRINGEMENT
15.1 Notice Requirements
As we ask others to respect our intellectual property rights, we respect the
intellectual property rights of others. If you believe that material located on
or linked to by the Services violates your copyright, trademark, or other
intellectual property rights, please submit your complaint through our online
intellectual property complaint portal. Alternatively, you may send a notice of
claimed infringement to us_legal@sheingroup.com with the subject “Takedown
Request.” Any such notice must include the following information:
* A physical or electronic signature of a person authorized to act on behalf of
the owner of the intellectual property right that has been allegedly
infringed.
* Identification of intellectual property being infringed, including, if any,
the corresponding registration number and corresponding country of
registration.
* Identification of the material that is claimed to be infringing, including
information regarding the location of the infringing materials on the Site or
App, with sufficient detail so that SHEIN can find it.
* If a design patent is at issue, identify the design patent that you claim has
been infringed along with the registration number.
* If a utility patent is at issue, identify the utility patent that you claim
has been infringed along with a Court Order or Judgment supporting your
claim.
* Your full legal name, company affiliation (if any), mailing address,
telephone number, and email address.
* A statement by you that you have a good-faith belief that the use of the
allegedly infringing material is not authorized by the intellectual property
owner, its agent, or the law.
* A statement by you, made under penalty of perjury, that the information in
your notice is accurate and that you are the intellectual property owner or
authorized to act on the intellectual property owner’s behalf.

You may also send notices containing the above-required information to the
following address:
* Copyright Agent, Legal Department
* SHEIN US Services, LLC
* 777 S. Alameda St.,
* 2nd Floor Los Angeles, CA 90021-1672

Upon receipt of such notices, we reserve the right to remove or disable access
to the material or disable any links to the material; notify the party accused
of infringement that we have removed or disabled access to the applicable
material; and terminate access to and use of the Services for any user or
Third-Party Seller who repeatedly infringes the intellectual property rights of
SHEIN or others, or as otherwise stated in this Agreement or our policies.
15.2 Counter Notice Requirements
If you believe that material you posted on the Services was removed or access to
it was disabled by mistake or misidentification, you may file a
counter-notification with us by submitting written notification to our copyright
agent designated above. In accordance with the Digital Millennium Copyright Act
(“DMCA”), your notice must include substantially the following:
* Your physical or electronic signature.
* An identification of the material that has been removed or to which access
has been disabled and the location at which the material appeared before it
was removed or access disabled.
* Adequate information by which we can contact you (including your name,
mailing address, telephone number, and email address).
* A statement under penalty of perjury by you that you have a good faith belief
that the material identified above was removed or disabled as a result of a
mistake or misidentification of the material to be removed or disabled.
* A statement that you will consent to the jurisdiction of the Federal District
Court for the judicial district in which your address is located (or if you
reside outside the United States for any judicial district in which the
Services may be found) and that you will accept service from the person (or
an agent of that person) who provided SHEIN with the complaint at issue.

The removed material may be replaced or access to it may be restored 10 to 14
business days after the counter notice is processed unless the party claiming
infringement files a lawsuit against you. Please be aware that if you
misrepresent that material is not infringing, you may be liable for damages or
penalties (including costs and attorneys' fees). SHEIN reserves the right to
reject any counter notifications filed in bad faith.
16. CONTACT US
We welcome your questions and comments about our privacy practices or these
Terms. You may contact us anytime via email at us_legal@sheingroup.com. Customer
service inquiries should be made through our Customer Service Platform .
17. INTERNATIONAL USERS.
The Services are intended for U.S.-based users and products sold on the Services
are sold only to users located in the U.S. SHEIN makes no representations that
the Services are appropriate or available for use in other locations. Those who
access or use the Services from other countries do so at their own volition and
are responsible for compliance with local law.

We use cookies and similar technologies on our website to provide the service
you request, and to aim to offer you the best website experience possible. You
can “Reject All",“Accept All”, or set your cookie preference any time at your
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us analyse traffic, offer enhanced functionality, and personalize content and
ads to complement your shopping experience with SHEIN. By selecting “Reject
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work. You may disable these by changing your browser settings, but this may
affect how the website functions. To learn more about the cookies we use and to
adjust your optional cookie settings, please select “Manage Cookies.” For more
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