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Text Content

 * About Us
 * Benefits
 * Service Offering
 * Data Security
 * Blog
 * Contact Us



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INSURANCE ADMINISTRATION SOLVED


INSURANCE ADMINISTRATION SOLVED




GET THE WORLD’S BEST TALENT ON YOUR TEAM



Why gamble on hiring? Let us match you with a high-performing team of
specialists so you can easily build a remote team that integrates perfectly with
your company.




OFFSHORE REMOTE WORKING SIMPLIFIED



Scale faster with a results-driven remote team. We connect insurance businesses
with highly skilled global talent. With 25+ years in the insurance industry, you
get the perfect-fit candidate every time.


WHO IS ICS?


Insure Connect is an independent organisation with over 25 years of experience
in insurance administration and outsourcing. We provide specialised services to
insurance companies, brokers, and underwriting managers, enabling them to
efficiently manage and administer their functions without the need for in-house
resources.
Get in touch


OUR THINKING


For any insurance business the concept of offshoring and outsourcing important
aspects of its service offering is one it must take seriously, as clients and
brokers may perceive the company to be forgoing control of some of its core
functions. It is equally important, however, that clients and brokers understand
what it means to outsource and the benefits it delivers.
Get in touch


HOW WE CAN HELP YOU


We are global leaders in attracting, retaining, scaling, training and developing
talent, who can have exceptional English language written and communication
skills, and extremely high work ethic, familiar with a highly regulated industry
and its requirements, the business case is that they are located in South Africa
where the costs of these services are significantly lower than anywhere else
globally, plus are qualified and high skilled.
Get in touch


9 BENEFITS OF USING OFFSHORE REMOTE STAFF



Have you ever wondered why offshoring administrative functions for the insurance
industry is popular? Do you want to grow your insurance business? As a business,
your primary driver is to increase productivity and profits. The advantages of
having an outside source manage specific tasks for insurance businesses are
listed here.

Get in touch



1


LOWERED COSTS


Offshoring administrative functions reduces labor and operational expenses.
Costs associated with equipment, office space, and salaries are no longer
accounted for. Moreover, you do not have to invest in training and technology.


2


ACCESS TO SKILLED PROFESSIONALS


Hiring offshore experts that are part of you team and address the skills gaps in
the markets we operate in This results in accuracy in claims processing,
underwriting, and policy management. These specialists can also provide client
facing services and have the correct local accreditations to ensure full
compliance.


3


ENHANCED CUSTOMER SERVICE


Maintaining the quality of customer service is a must for and successful
companies. Offshoring administrative functions will improves customer service as
we can provide 24/7 support. Thereby expanding you business services and client
market.


4


IMPROVED FOCUS ON CORE TASKS


Offshoring administrative functions allows you to focus on core tasks. The
shifted focus improves business efficiency. This also provides opportunities for
companies to improve their services.


5


INCREASED FLEXIBILITY


This allows insurance companies to adapt to changes in compliance and client
demands. Businesses can enjoy increased flexibility in resource allocation.
During seasonal fluctuations, flexibility is beneficial to businesses as you can
add and remove resources on the fly.


6


COMPETITIVE EDGE


By adding significant margin to your business, with and offshoring
administrative partnership, allows you more for acquisitions and integrations.
Plus you can scale at faster pace to outsmart your competitors, providing a
distinct competitive edge.


7


EXPANSION AND SCALE


In a growing market, we focus on attracting talent, training, development and
systems so you focus on growth. Plus we can scale to match your administrative
needs, we focus on what we do best, allows you to focus with certainty.


8


REDUCTION IN STAFF ISSUES


As your partner we deal with the recruitment, training, succession, compliance,
disciplinary, saving you management time and significant costs. Plus clients are
relieved of the burden of medical aid, pensions, super nation or any hiring
fees, that’s all taken care on with ICS.


9


IMPROVED DATA PROCESSING


Business processing requirements expand alongside business growth. Hiring
offshore resources ensures access to qualified and skilled insurance focused
staff that will complement your team and be client-facing.



OUR SERVICE OFFERING



We build teams of offshore insurance admin support professionals. Together,
we’ll pave the path for business growth.

We offer Tier 1 and Tier 2 administrative staff.

Get in touch
 * Policy Administration
 * Client Service
 * Renewals
 * Recruiters
 * Claims (Commercial and Personal)
 * Underwriting
 * Recoveries
 * Internal Brokers
 * Finance and Management Accounts
 * Compliance




DATA SECURITY IS CORE TO ICS OFFERINGS

As we operate in a highly regulated industry, data privacy and security are our
highest priorities. Our staff is a remote workforce operating on your systems,
e-mail platform, IT security systems, and policies. In addition, the local South
African environment works with the latest data security, firewalls, encryption,
and endpoint protection. We conduct regular audits and penetrative tests.

Data Privacy aims to safeguard personal information from unauthorised access,
ensuring that sensitive data such as financial records remain secure. We
prioritise data privacy and demonstrate our commitment to protecting personal
information and building a reputation for reliability and integrity. All data
protection laws and regulations are strictly adhered to, protecting data privacy
rights.

As an organisation that handles data, we follow your consent for data
collection, use, and sharing, which is documented in our standard operating
procedures. Data privacy is not just about protection; it also fuels innovation.
When individuals trust their data will be handled responsibly, they willingly
share information. The terms data protection and data privacy are often used
interchangeably. Data privacy defines who has access to data, while data
protection provides tools and policies to restrict access to the data.
Compliance regulations help ensure user privacy requests are carried out, and
companies are responsible for protecting private user data.

slide 2 of 3

Insure Connect Services is outstanding in back-office insurance administration,
providing unparalleled service and attention to detail. They have refined our
administrative processes, ensuring accuracy and reliability. Their
cost-effective solutions have enhanced our overall productivity. ICS is a
trustworthy and efficient partner in insurance administration.



Henk

MD Leading National South African Brokerage



I recommend Insure Connect Services for their exceptional insurance
administration. Their attention to detail and high-quality service have
streamlined our processes effectively. ICS's cost-effective solutions have
allowed us to optimise our resources and focus more on our core business. They
are a valuable partner for any insurance-related business.



Paul

MD of leading London Brokerage



Insure Connect Services has significantly enhanced our operational efficiency
with their impeccable and detailed service. They are proactive and execute every
task to the highest standard. Their cost-effective approach has been a boon,
allowing for efficient budget allocation. I highly recommend their services.



Leanne

AGM Founder and Managing Director, Melbourne



Insure Connect Services is outstanding in back-office insurance administration,
providing unparalleled service and attention to detail. They have refined our
administrative processes, ensuring accuracy and reliability. Their
cost-effective solutions have enhanced our overall productivity. ICS is a
trustworthy and efficient partner in insurance administration.



Henk

MD Leading National South African Brokerage



I recommend Insure Connect Services for their exceptional insurance
administration. Their attention to detail and high-quality service have
streamlined our processes effectively. ICS's cost-effective solutions have
allowed us to optimise our resources and focus more on our core business. They
are a valuable partner for any insurance-related business.



Paul

MD of leading London Brokerage






ICS FAQS

My business is in Australia, but your service staff are in South Africa; how
does that work? Are we billed in Australia in Australian Dollars?

ICS operates across time zones to ensure seamless service delivery to Australian
businesses. Our service staff in South Africa are aligned with Australian
business hours, providing uninterrupted support for all your insurance
administration needs. This global setup allows us to offer you competitive rates
without compromising service quality. You are billed in Australia in Australian
Dollars (AUD) for your convenience and to avoid any currency conversion
concerns.

How do your staff access my client’s data?

Our staff accesses your system and e-mail platform via a remote work
environment. All data remains securely on your premises.

What security do you have to protect my data?

ICS takes data protection seriously and employs an end-to-end data security
solution. Our security measures are based on the principles of POPIA in South
Africa and the Privacy Act 1988 in Australia. This includes data encryption in
transit and at rest, regular security audits, compliance checks, and staff
training on data protection. We also have robust incident response plans to
mitigate potential data breaches.

Are my clients kept separate from your other brokers?

Absolutely. Because we work on your systems and no data is ever removed, your
data always remains yours.

What sort of staff do you provide?

ICS staff are highly qualified and experienced in all aspects of insurance,
including but not limited to Corporate, Commercial, retail, specialist, policy
management, administration, and claims management. Our team comprises
professionals with extensive insurance industry knowledge, ensuring they can
provide expert support tailored to your needs. There is also a range from junior
(years of experience) to senior, and we match the right people to the role.

Can we test the service before we buy?

ICS offers prospective clients a trial period to experience our services
first-hand. This allows you to evaluate our capabilities and ensure our services
align with your business needs before committing. Please contact our sales team
for more information on how to set up a trial.

How long does your contract last?

We have a master agreement with your business; you pay a monthly agreed cost
based on the staff utilised. We employ the staff and handle all labour
relations, recruitment, and training. You can add or remove staff by giving one
month’s notice per position, providing flexibility to add or remove staff
according to your business requirements without the risk.

If we want to terminate the service, how easy is this?

ICS aims to make the termination process as straightforward as possible. Our
contracts detail the termination process, notice period, and any applicable
terms to ensure a smooth transition.

How do you ensure compliance with industry regulations?

ICS is committed to maintaining the highest compliance standards with all
relevant insurance industry regulations in Australia and South Africa. All our
staff are qualified to advise in either Tier 1 or Tier 2 in Aus. We regularly
update our processes and training programs to align with the latest regulatory
changes and conduct periodic audits to ensure ongoing compliance. Our compliance
team works diligently to monitor and implement necessary adjustments to our
operations, ensuring we meet or exceed industry standards.

What support is available for technical issues or inquiries?

We offer comprehensive support for any technical issues or inquiries. Our
dedicated support team is available during Australian business hours, with
options for emergency support outside these hours. We provide multiple channels
for support, ensuring you can reach us most conveniently.


GET IN TOUCH WITH US!



 * 31 Twigg St, Indooroopilly QLD 4068, Australia
 * info@insureconnect.au
 * 09.00 - 17.00
 * +61(0)721411586

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CONTACT

 * 31 Twigg St, Indooroopilly
 * Brisbane,Queensland,
 * 4068, Australia

 * +61(0)721411586

 * info@insureconnect.au




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