support.microsoft.com Open in urlscan Pro
23.211.8.208  Public Scan

Form analysis
3 forms found in the DOM

Name: searchForm — GET /en-us/Search/results

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  data-seautosuggestapi="https://www.microsoft.com/msstoreapiprod/api/autosuggest"
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      <li class="c-menu-item" style="overflow-x: visible;"> <span tabindex="-1" style="overflow-x: visible;">No results</span></li>
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</form>

GET /search/results

<form id="supHomeAndLandingPageSearchBoxForm" class="supHomeAndLandingPageSearchBoxForm" method="GET" action="/search/results" autocomplete="off" role="search">
  <div class="supHomeAndLandingPageSearchBoxContainer">
    <input id="supHomeAndLandingPageSearchBox" class="supHomeAndLandingPageSearchBox" name="query" type="search" placeholder="How can we help you?" aria-label="How can we help you?">
    <input id="supHomeAndLandingPageIsEnrichedQuery" type="hidden" name="isEnrichedQuery" value="false">
    <button class="supHomeAndLandingPageSearchButton" id="searchsubmit" type="submit" title="Search" data-bi-mto="" aria-label="Search">
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</form>

Name: smartFeedbackForm — javascript:void(0);

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        <span class="boldFont" aria-hidden="true">Thank you! Any more feedback for Microsoft?</span>
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      <label for="feedbackText" class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Can you help us improve?</span> (Send feedback to Microsoft so we can help.) </label>
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      <a id="privacyLink" href="https://privacy.microsoft.com/en-US/privacystatement"><span>Privacy Statement.</span></a>
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</form>

Text Content

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Outlook.com
Mail
Mail

Storage limits in Outlook.com


STORAGE LIMITS IN OUTLOOK.COM

Outlook.com More...Less


HERE'S HOW TO STAY CONNECTED

See everything Outlook has to offer.

Click to unlock Outlook


You get 15 GB of free Outlook.com email storage which is separate from your
Microsoft cloud storage. You have 5 GB of free cloud storage with your Microsoft
account shared across your files and photos in OneDrive, attachments in
Outlook.com and your Microsoft 365 apps. Microsoft 365 subscribers get 50 GB of
space.


I GET A "QUOTA EXCEEDED" OR "MAILBOX FULL" MESSAGE

To see how much mailbox storage you've used and quickly clear up space, open
your Settings and search for Storage.

Open settings

HOW TO CLEAN UP YOUR MAILBOX

From the Settings > Storage page you should see a breakdown of how much space
each folder in your mailbox is taking. Below, you should see a list of the
folders represented in the breakdown with the option to permanently delete all
items (or those older than 3, 6, or 12 months) in these folders to free up
space.

If you are not a Microsoft 365 subscriber, you also have the option to upgrade
to get 50 GB of space as well as other premium Outlook and Office features.





HOW TO PERMANENTLY DELETE EMAIL

When deleting items from Inbox or other folders, items are sent to the Deleted
Items folder by default. The Deleted Items folder does count against your
mailbox storage quota until it is manually emptied or the emails are
automatically deleted after 30 days, whichever happens first.

Note: Items in the Junk folder are automatically deleted after 10 days.

To permanently delete a message or messages, select or highlight the messages,
press Shift and DEL on your keyboard.

IF YOU SEE A "MICROSOFT UNIFIED STORAGE IS FULL" MESSAGE

This message means you have exceeded your cloud storage quota. 

If you exceed your Microsoft storage:

 * You won’t be able to upload, edit, or sync new files (such as Camera Roll) to
   your OneDrive. Your existing files will remain but will be read-only.

 * You will not be able to send or receive email in Outlook.com, even if you
   have not exceeded your email storage quota.

 * You will not be able to send or receive any Microsoft Teams messages which
   contain attachments.

 * After 6 months, we may delete your OneDrive and all files within it.

If you exceed your email storage:

 * You will not be able to send or receive email in Outlook.com. 
   
   Note: Any emails sent to you are returned to the sender. Once you get back
   under your storage quota, the sender will need to resend the email. 

To get back under your storage quota:

 * If you are a free user, you can buy a subscription, to increase your mailbox
   quota or free up storage space.

 * If you are already a Microsoft 365 subscriber, consumer mailbox limits are
   capped at 50 GB. To get back under your storage quota, you need to free up
   storage space. If you need more than 50 GB mailbox, see our Enterprise plans.

Learn more about how Microsoft storage works.


OTHER WAYS TO REDUCE YOUR STORAGE

To make room in your mailbox, try the following solutions.

SWEEP UNWANTED EMAIL FROM YOUR INBOX

Use the Sweep button to quickly remove unwanted email from your inbox or archive
folders. Sweep lets you automatically delete all incoming email from a
particular sender, keep only the latest message from that sender, or delete
email that's older than 10 days.

To sweep your inbox, choose a message you want to sweep, and select Sweep.



To learn more about Sweep, see Organize your inbox with Archive, Sweep, and
other tools in Outlook.com.

Important: Items deleted using Sweep will not count toward reducing your storage
quota until they are also deleted from the Deleted Items folder.

SAVING ATTACHMENTS TO ONEDRIVE IS ANOTHER GOOD WAY TO MAKE ROOM IN YOUR INBOX

 1. At the top of your message list, select Filter > Sort by > Size.
    
    
    
    Note: If the message list sorts the smallest messages on top, click Filter >
    Sort by > Size again to put the largest messages on top.

 2. Select the message containing the attachments you want to upload to
    OneDrive.

 3. Beneath the attachment, select Save to OneDrive.
    
    

 4. Permanently delete the original email that contained the attachment by
    pressing Shift and DEL on your keyboard.

DELETE EMAIL MESSAGES THAT INCLUDE FILES OR PHOTOS

To delete the file or image, you must delete the message it's attached to:

 * For All images, find the corresponding message in your mailbox and delete it.

 * For Sent images, go to your Outlook.com Sent Items, find the corresponding
   message, then delete it.

 * After deleting the message, you also need to delete it from your Deleted
   Items folder. Go to Deleted Items, select the item or items to remove,
   then select Delete.


HOW ELSE CAN I INCREASE STORAGE LIMITS?

You can increase storage limits by upgrading your Outlook.com account with
a Microsoft 365 subscription. This gives you:

 * Advanced email security

 * An ad-free inbox

 * A 50 GB mailbox per person
   
   Note: 50 GB is not available to Microsoft 365 trial subscribers. The
   increased storage only becomes available shortly after a paid subscription
   starts.

 * Larger OneDrive storage, installable Office apps, and much, much more!


RELATED TOPICS

Sending limits in Outlook.com

How does Microsoft storage work?


STILL NEED HELP?

To get support in Outlook.com, click here or select Help on the menu bar and
enter your query. If the self-help doesn't solve your problem, scroll down to
Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in,
click here. 



For other help with your Microsoft account and subscriptions, visit Account &
Billing Help.



To get help and troubleshoot other Microsoft products and services, enter your
problem here. 



Post questions, follow discussions and share your knowledge in the Outlook.com
Community.





NEED MORE HELP?




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device, and more.

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Communities help you ask and answer questions, give feedback, and hear from
experts with rich knowledge.

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