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KB45196 - How to - The Complete Upgrade Guide
Products / Topics :
Connect-Secure, Policy Secure, Pulse One, vADC
Created Date
Feb 14, 2023 7:25:51 AM
Last Modified Date
Dec 19, 2023 6:36:36 AM
Description
Synopsis
This article provides all the information regarding steps to be followed before,
during, and after the upgrade

Problem or Goal
Since the process has been changed to not having on-call support for the
complete upgrade process, we understand customers worry about how to start, what
to do, and how to take action in case of any issue. So this is a complete guide
on how to successfully upgrade your appliance regardless of physical or virtual,
standby or cluster - the same procedure is followed for all.

Related Links
>> https://forums.ivanti.com/s/contactsupport?language=en_US
 
Resolution
Before upgrading kindly follow the basic step-by-step procedure:

1. Take a backup of all the logs (ALL IVE and System Snapshots) you would need
for reference in the future.

NOTE: This backup cannot be imported onto the PCS appliance after the new
upgrade. All the logs would be erased permanently and won't be able to be
recovered after.

NOTE: No current configurations will be lost during the upgrade - everything
remains the same, except below on versions after the 9.1R13 Release:
>> Click here to read more

2. Mandatory steps to be followed before staging or upgrading to prevent
upgrade-related issues
>> Click here to read more

3. In the case of a virtual appliance - kindly make sure 40GB of disk space is
available before you begin the upgrade
>> Click here to read more

4. Check your logging and disk space and keep a note of the same

5. Download software/firmware for Pulse Secure products from the customer
support portal.
>> Click here to read more
 
6. Confirm the correct package if needed with a technical engineer through a
call/case.

7. Whether to upgrade your PDC (Pulse Desktop Client):
PDC upgrade can be pushed onto client machines as below once the upgrade is
done:
>> Maintenance > Options > Enable Web installations
>>Click here to read more

NOTE: Pulse desktop client is forwards and backward compatible and hence it can
be pushed or the older version can be used even after the upgrade if the
customer doesn't want to upgrade at the same time.

8. Whether to do a step upgrade or direct upgrade:
The answer to this will be in the release notes of the version you are upgrading
to.
Search for Upgrade Paths in the content section of the release notes:
>> Click here to read more

9. Whether to do staging first and then upgrade or direct upgrade:
>> This completely depends on the user's requirement. Staging can save some time
as the package is saved onto the appliance. 
>> Regardless of what you choose we suggest you have 1-2 hrs minimum downtime
for every upgrade (Cluster/Standalone)

10. Once you start the upgrade process we suggest you keep the pinging on to
monitor the appliance going down and coming up during the whole time as the GUI
doesn't show the same.

11. Once the appliance comes up in the ping try logging into the GUI after 4-5
mins and you should be able to login to the appliance now.

12. If the device is taking more than 2 hours and is stuck we suggest you
manually reboot the device and see if the device comes up and log in to see if
the upgrade is successful.

13. If the device is still not coming up you can try logging into the GUI via
Super Admin Access and check the status:
>> Click here to read more

15. If the above steps do not help kindly open a case with us and your case will
be treated as P1-Critical and an engineer will be assigned immediately
regardless of the time zone you are in.

Note: For Active/Passive cluster, Ivanti always recommends to initiate the
upgrade process from passive node.
Applies to

Connect-Secure - 22.XRN, 8.2Rx, 8.3Rx, 9.0Rx, 9.1Rx, Others, R8.1Rx

Policy Secure - 9.1Rx

Pulse One - 2.0

vADC - 20.1, 20.3, 22.5R1

Article Number :
000080693
Article Promotion Level
Normal

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