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How you can contact us:

 * Technical Assistance
   
   Request product support from SAP

 * Non-Technical Assistance
   
   Request non-product support or provide feedback on SAP Support Portal site

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How you can contact us:

 * Technical Assistance
   
   Request product support from SAP

 * Non-Technical Assistance
   
   Request non-product support or provide feedback on SAP Support Portal site


CONTACT US


USE ONE OF THE SUPPORT PATHS BELOW TO REQUEST ASSISTANCE FROM SAP





CONTACT CUSTOMER INTERACTION CENTER

FOR NON-TECHNICAL ASSISTANCE



The Customer Interaction Center (CIC) is available 24 hours a day, 7 days a
week, 365 days a year. CIC provides a central point of contact for queries such
as existing cases and SAP for Me navigation, S-user ID and Universal ID. If you
have any questions about these or other support topics, please do not hesitate
to contact CIC.

Explore SAP Support: CIC [video]

To learn more about SAP Support, please review Getting the Most From Your
Support.




Chat with Us
Call Us
Email Us
Twitter


The Customer Interaction Center can do the following:



 * Assist with issue management such as case creation, or updates or escalations
   on existing cases
 * Guide you through support resources in SAP for Me
 * Assist with User Management such as S-user management, authorization
   inquiries or password reset help



 * Locate your licensed software from the Download Center
   
 * Provide assistance with License Keys request questions, creation or deletion
   of systems
 * Request a remote service on your behalf, and confirm all prerequisites, to
   ensure a successful service booking





 * Deliver live Support Webcasts - register for a live session or watch our
   replays on demand
 * Watch the CIC Support webcasts video
 * Help with the transition to SAP for Me




CONTACT SAP PRODUCT SUPPORT

FOR TECHNICAL ASSISTANCE



If you are experiencing an issue with the functionality of your SAP solution,
and you are unable to find a solution using the SAP Support Knowledge Search,
you can access the following channels through the Get Support card in SAP for
Me:



 * Create a Case
 * Expert Chat
 * Ask an Expert Peer
 * Open an SAP Community Question
 * Schedule an Expert Session 



Get Support


Learn more about all of the channels available to you in the Get Support
application



Or use SAP Built-In Support if your SAP solution is already supported. Learn
more




ADDITIONAL RESOURCES

SAP HELP PORTAL


Search Product Documentation

SAP COMMUNITY


Collaborate with Experts & Peers

CONTRACTUAL QUESTIONS


Submit your Question

SUPPORT PORTAL FEEDBACK


Provide Feedback


OTHER SAP SUPPORT WEBSITES

For acquired companies, additional support information is available on our
Acquired Companies support page.



SAP ARIBA

Support for Ariba customers (buyers) can be found on Ariba Connect.



Ariba Connect

 

For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources



SAP FIELDGLASS

SAP Fieldglass Administrators, Program Office Managers, and Manage Service
Providers should contact support via SAP for Me.

Application Support


For SAP Fieldglass end-user support (including workers, suppliers, and buyers):


SAP Fieldglass Help Center



SAP CONCUR

Authorized support contacts please use the support contact number that was
provided. For general inquiries please:

Contact Support
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