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Blog Five Tips to Strengthen Know Your Employee (KYE) Processes


FIVE TIPS TO STRENGTHEN KNOW YOUR EMPLOYEE (KYE) PROCESSES

Anton Gurov, CISO

7 Min. Read | February 8, 2024



The modern work environment creates situations unthinkable a decade ago. Today,
many employees will never step foot in an office or have face-to-face
interactions with colleagues. While this flexible work model offers advantages
for businesses as well as employees, it also presents significant security
challenges, especially when it comes to reliable identity verification.

Employee identity risk and fraud have skyrocketed in recent years. The FBI
recently warned that fraudulent job applicants are using deepfakes and stolen
PII to obtain remote work positions. “Bait-and-switch” schemes are also on the
rise, where the person interviewed by a company is not the person who is
actually hired. In the best case, companies end up hiring someone completely
unsuitable for the position. In the worst case, they onboard and provide access
to cybercriminals who can install malware, steal confidential and privileged
information, and more.

The risks go far beyond hiring and onboarding. Just this week, a multinational
finance firm revealed that an employee was tricked into making a $25 million
wire transfer by deepfake video and audio. The thieves used AI-generated
likenesses  of the company’s CFO and other known colleagues in a live video
conference with the finance worker.

Know Your Employee (KYE) ensures that your employees are who they say they are. 


WHAT IS KNOW YOUR EMPLOYEE (KYE)?

Know Your Employee, commonly abbreviated as KYE, is the process of verifying the
identities and backgrounds of an organization’s current workforce and
prospective new employees. KYE aims to ensure that employees are who they claim
to be, and do not have a criminal background that poses an undue risk.

The KYE - Know Your Employee process continues past initial hiring and
onboarding. Effective KYE involves continuous monitoring and regularly updating
and reviewing employee information to identify any potential risks that may
arise.


KYE VS. KYC

Know Your Customer (KYC) and Know Your Employee (KYE) are two essential
processes in the realm of compliance and risk management. KYC verifies customer
identities to determine if they are who they claim to be and discover any
potential risks, ensuring adherence to anti-money laundering (AML) and other
regulations. In contrast, KYE involves verification of employee identities and
thorough background checks to reduce the risk of employee fraud and theft, and
address internal compliance needs.

Both KYC and KYE share the common goal of mitigating risks, upholding legal
standards and preventing fraud. The main distinction is in their focus: KYC is
customer-oriented, while KYE centers on internal workforce dynamics. KYC is a
point in time process, while KYE should be a continuous process, throughout an
employee’s tenure. Integrating both processes is crucial for a comprehensive
risk management framework in business.


THE GROWING IMPORTANCE OF KNOW YOUR EMPLOYEE (KYE)

Identity verification poses an ongoing challenge for organizations. In fact, 40%
of IT security experts named it a top identity security challenge in the 2024
Workplace Identity Security Trends report. This is likely to climb as new attack
and fraud tactics make accurate identity proofing and verification increasingly
difficult. A recent report by Onfido found a 3000% increase in deepfake attempts
in 2023, thanks to face-swapping apps, generative AI and other readily available
fraud tools.

The risks go far beyond non-compliance. Employee fraud tactics such as interview
fraud, bait-and-switch scenarios, and unauthorized outsourcing, mean that the
person doing the work may not be the person you interviewed or hired. This
creates massive security risks for organizations.

Moreover, identity risks persist throughout the employee lifecycle – not just at
hiring and onboarding. The recent breach of MGM resorts succeeded because
attackers were able to impersonate an employee and convince the IT help desk to
provide them with credential access to the corporate IAM service. Robust,
continuous KYE processes could have prevented the attack. In this evolving
landscape, a comprehensive KYE strategy is crucial for organizations to stay
ahead of emerging threats, ensuring the integrity of their workforce and
safeguarding against potential malicious activities.


TIPS FOR IMPLEMENTING KNOW YOUR EMPLOYEE (KYE)

While every organization will approach KYE differently depending on their
specific needs and structure, there are basic principles that hold across all
workplaces.


EMPLOY MULTIPLE KYE VERIFICATION METHODS

A thorough KYE approach requires layering multiple verification methods — which
ones, and when to invoke them, will depend on the risk level of the employee
verification scenario as well as organizational and environmental risks at play.
Verification methods include document verification, facial biometric
verification, live video, chat verification, as well as passive signals such as
device/endpoint and location detection.

As we’ve seen, identity fraud techniques evolve rapidly — it’s critical that
your KYE methods keep up. A robust KYE strategy should incorporate advanced
technologies such as liveness detection to detect deepfakes and other AI-aided
fraud.


MAKE IT EASY FOR YOUR ADMINS AND EMPLOYEES

It’s human nature to circumvent processes that add an unreasonable burden. When
done well, KYE - Know Your Employee processes should be fast and easy for both
employees and administrators alike. This means automating processes as much as
possible, requiring the right level of identity verification for the scenario,
and using technologies that people are familiar with, like their smartphones. Of
course security cannot be sacrificed for usability.


CONTINUOUSLY MONITOR FOR RISK

Employee identity risks do not end with secure onboarding. Higher risk scenarios
arise throughout an employee’s career. Resetting credentials, getting a new
phone, logging in from unknown locations, gaining increased access privileges,
personal financial problems, active cyberattacks — all can be situations of
elevated risk. Your KYE controls should be ready to address these, taking
specific measures according to risk level. 


DON’T OPERATE IN A SILO

It’s critical that your KYE processes and tools are connected and synchronized
to your workforce identity security systems and HR system of record. The users
accessing digital services may differ from the identities that IT believes they
have. In other words, the digital identity may not match the real world
identity. Your employee onboarding and identity verification procedures should
be directly tied to your authentication processes, ideally using
phishing-resistant, passwordless methods. As mentioned, it’s also important to
invoke re-verification at certain times of increased risk. This means connecting
your identity risk monitoring to your Know Your Employee (KYE) systems.


KEEP UP WITH CURRENT REGULATIONS AND COMPLIANCE

In the current regulatory landscape, it's not just ethical but imperative for
businesses across various industries to comply with applicable statutes and
standards. The incorporation of a robust "Know Your Employee" (KYE) process is a
key aspect of this compliance. These checks are vital for verifying credentials,
ensuring workforce integrity, and meeting legal obligations.

The consequences of non-compliance are severe, underlining the indispensability
of KYE in any organization's overall compliance strategy. For example, a
comprehensive KYE process is vital for Anti-Money Laundering (AML) compliance,
helping identify potential risks and preventing misuse of the financial system.


SIMPLIFY AND STRENGTHEN YOUR KYE CONTROLS WITH HYPR

HYPR Affirm is a cutting-edge identity verification solution designed
specifically for large organizations to ensure trust in the identities of your
workforce across the entire employee lifecycle. Utilizing AI-powered chat,
video, and face recognition technologies, HYPR Affirm offers a secure and fully
passwordless method for confirming employee identities. It provides IAL2
compliance and supports step-up re-proofing based on user behavior or risk.

Learn more about HYPR Affirm in this product brief. To see how HYPR can help
your organization, schedule a personalized demo tailored to your identity
security interests and needs.


FAQS

Q: What is Know Your Employee (KYE)?

A: Know Your Employee is the process of verifying the identities of an
organization’s workforce to make sure that they are who they say they are, and
that they do not pose a risk to the company.

Q: Why is KYE important?

A: KYE ensures that you do not hire a fraudulent candidate and that only
legitimate employees can access company data and resources.  

Q: What are examples of real situations where it’s important to apply KYE
processes?

A: KYE should be applied through the employee lifecycle, beginning with their
first interactions with your company. This includes interviewing, at onboarding,
at times of high-risk transactions, and other moments that bring an increased
risk of fraud or attack.

Q: What is HYPR Affirm, and how does it facilitate know your employee (KYE)?

A: HYPR Affirm is tailored toward workforce identity verification requirements.
It utilizes multiple identity proofing and verification methods, such as
advanced biometrics and liveness detection, to guarantee that only authorized
individuals can access corporate systems and data.



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Anton Gurov

CISO

Anton Gurov currently serves as HYPR's CISO, focusing on Security, Compliance
and Operations. Anton’s industry background is in mobile payments, ad tech and
cloud management, with direct experience in PCI-DSS/SOC2/ISO/GDPR/CSTAR
compliance in private/hybrid and cloud-native organizations. His career
contributions led to 3 successful startup exits totaling $1.1B+. Anton had
exposure to NIST standards and controls while pursuing FedRAMP at VMware.




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