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Text Content

 * People
 * Services
 * Industries
 * Insights & Events
 * About
   About McDermott
   * Careers
   * Firm Overview
   * About Us
   * Vision & Values
   * Our Approach
   * Diversity & Inclusion
   * Pro Bono & Community Service
   * Firm Facts
   * Alumni
   * Media
 * Our Work
 * Locations

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OUR APPROACH

 * Overview
 * Creative Solutions
 * Client Feedback
 * Pricing
 * Representative Clients

Get In Touch
 1. HOME
 2. ABOUT
 3. Our Approach


OVERVIEW

--------------------------------------------------------------------------------

When you work with McDermott, you don’t just get the experience of an
individual. You get a purpose-built, tightly woven network of legal thought
leaders who marry their passion for business with a deep, focused understanding
of the law.

Most importantly, we’re committed to helping you make real progress against your
goals—to turning those big ideas into actionable plans—and to making it as easy
and enjoyable as possible.








“McDermott has been a true partner.  They have answered every call and email. 
They treat me like their only client. I have partnered with them on several
projects over several years.  The quality of their people and work is
exceptional.  I can always count on them.”
–Best Law Firms, Client Reference


CREATIVE SOLUTIONS

--------------------------------------------------------------------------------

Our innovative solutions and technologies include:

 * Client Central: It’s all about collaboration. Our online portal enables
   clients to instantly see the status of their projects, minimizing uncertainty
   and allowing better matter management
 * Quantum Tracker: It’s all about transparency. Our proprietary software
   enables budget management, in real time, to track and evaluate projected
   spend, minimizing any budgetary surprises
 * Discovery: It’s all about innovation. We utilize advanced technology and data
   centers in the United States to review and manage massive amounts of clients’
   electronically stored information more affordably, accurately and efficiently
   than traditional discovery providers
 * Corporate Services: It’s all about alternatives. We achieve greater
   efficiency in general corporate work by having certain tasks performed by
   lower-cost, but McDermott-quality, team members
 * McDermottPlus: It’s all about leveraging a preeminent health law practice.
   Offering alternative rate structures, we provide a range of consulting
   services – including lobbying, data analytics and modeling, and policy advice
   – to diverse participants in the health care industry


CLIENT FEEDBACK

--------------------------------------------------------------------------------


FOCUS ON THE CLIENT EXPERIENCE

Listening to our clients gives us tremendous insight into how clients perceive
our engagement and client service, which we use to adjust our approach to better
serve their needs. Our goal is to better understand our client’s world—from how
they approach their business objectives to the internal pressures they
manage—and determine how we can partner with them to achieve their goals.

Just as importantly, we seek to understand what our clients most value so we can
continue to exceed expectations. Through our robust Client Listening Program, we
conduct one-on-one client feedback interviews and an annual electronic
satisfaction survey to constantly assess and improve our culture of client
service across the Firm.


HOW WE MEASURE CLIENT SATISFACTION

As part of this program, we have developed a proprietary Client Relationship
Score (CRS) to measure client satisfaction and relationship health. The CRS
factors in Net-Promoter Score (NPS), as well as satisfaction scores across a
number of service areas. Since 2017, we have interviewed or surveyed over 1,100
contacts at 650+ client companies. Our Firmwide NPS from our 2019-20 client
survey is an 80 (over 70 is world class) and our overall CRS reflects a
similarly positive level of satisfaction from our clients.


PRICING

--------------------------------------------------------------------------------

We understand the challenges our clients face when anticipating and budgeting
for legal costs. To address these challenges, we offer project-specific fee
arrangements tailored to fit your budget, all designed to reduce legal fee risk
and encourage efficiency.

Certainty, Predictability, Risk Reduction – One price

Based on our experience analyzing component work streams from many thousands of
matters, we provide our clients with accurate fee structures that enable them to
anticipate legal fees with certainty.

We offer a wide range of alternative fee arrangements to align with your
strategic objectives for the matter at hand. These include:

 * Fixed fees
 * Phase based fees
 * Fee caps
 * Collars
 * Contingencies
 * Blended rates
 * Risk share arrangements

We have also invested in developing its own technology tools to help its lawyers
price matters appropriately and manage work efficiently. Our proprietary
technology enables attorneys to find similar matters over the multitudes of
matters handled historically to ensure you get the right price for the right
work; the tool also generates email alerts to keep teams informed of where their
matter stands against any agreed budget. This greatly enhances our ability to
manage projects with optimum efficiency in mind.

Our firm-wide pricing function is headed by one of the legal sector’s leading
pricing professionals, Steven Manton.

With more than a decade of law firm pricing experience, Steven previously
established the pricing function at one of the world’s leading law firms.


REPRESENTATIVE CLIENTS

Previous

Private Equity

Waud Capital

Telecommunications, Media & Technology

Xerox

Life Sciences

Zimmer

Insurance Litigation & Counseling

Allianz

Life Sciences

Ambry Genetics Corporation

Life Sciences

Amgen

Private Equity

Bain Capital

Health

Baptist Health Systems

Life Sciences

Baxalta

Life Sciences

Baxter

Life Sciences

Biomet

Telecommunications, Media & Technology

BlackBerry

Health

Blue Cross Blue Shield

Private Equity

Blue Sea Capital

Telecommunications, Media & Technology

Brocade Communications

Telecommunications, Media & Technology

Citrix Systems

Insurance Litigation & Counseling

CNA Insurance

Private Equity

Comvest Partners

Food, Beverage & Agribusiness

Constellation Brands

Health

CVS Caremark

Life Sciences

Depomed

Telecommunications, Media & Technology

Diablo Technologies

Food, Beverage & Agribusiness

Diageo

Life Sciences

Eli Lilly

Telecommunications, Media & Technology

Ericsson

Energy

Exelon

Energy

ExxonMobil

Private Equity

Great Point Partners

Private Equity

H.I.G. Capital

Energy

Halliburton

Telecommunications, Media & Technology

Harris Corporation

Private Equity

Harvest Partners

Food, Beverage & Agribusiness

Heineken

Health

Henry Ford Health Systems

Energy

Irving Oil

Life Sciences

Johnson & Johnson

Private Equity

JW Childs Associates

Life Sciences

Kythera Biopharmaceuticals

Food, Beverage & Agribusiness

Mars, Incorporated

Food, Beverage & Agribusiness

McDonald's

Telecommunications, Media & Technology

Micron Technology

Food, Beverage & Agribusiness

Monsanto

Telecommunications, Media & Technology

Motorola Solutions

Telecommunications, Media & Technology

MTS Health Investors

Private Equity

New Harbor Capital Management

Telecommunications, Media & Technology

Nokia

Life Sciences

Novartis

Food, Beverage & Agribusiness

Olam International

Telecommunications, Media & Technology

Orbitz Wordwide

Energy

Orica Ltd.

Telecommunications, Media & Technology

Panasonic

Health

Premier, Inc.

Life Sciences

Sandoz

Telecommunications, Media & Technology

Seagate Technology

Life Sciences

Seikagaku Corporation

Health

Steward Health Care System

Telecommunications, Media & Technology

Telefónica, S.A.

Health

Tenet Healthcare

Food, Beverage & Agribusiness

The Coca-Cola Company

Life Sciences

Tolmar

Health

Universal Health Services

Telecommunications, Media & Technology

Univision Communications

Health

Vanguard Health Systems

Private Equity

Waud Capital

Telecommunications, Media & Technology

Xerox

Life Sciences

Zimmer

Insurance Litigation & Counseling

Allianz

Life Sciences

Ambry Genetics Corporation

Life Sciences

Amgen

Private Equity

Bain Capital

Health

Baptist Health Systems

Life Sciences

Baxalta

Life Sciences

Baxter

Life Sciences

Biomet

Telecommunications, Media & Technology

BlackBerry

Health

Blue Cross Blue Shield

Private Equity

Blue Sea Capital

Telecommunications, Media & Technology

Brocade Communications

Telecommunications, Media & Technology

Citrix Systems

Insurance Litigation & Counseling

CNA Insurance

Private Equity

Comvest Partners

Food, Beverage & Agribusiness

Constellation Brands

Health

CVS Caremark

Life Sciences

Depomed

Telecommunications, Media & Technology

Diablo Technologies

Food, Beverage & Agribusiness

Diageo

Life Sciences

Eli Lilly

Telecommunications, Media & Technology

Ericsson

Energy

Exelon

Energy

ExxonMobil

Private Equity

Great Point Partners

Private Equity

H.I.G. Capital

Energy

Halliburton

Telecommunications, Media & Technology

Harris Corporation

Private Equity

Harvest Partners

Food, Beverage & Agribusiness

Heineken

Health

Henry Ford Health Systems

Energy

Irving Oil

Life Sciences

Johnson & Johnson

Private Equity

JW Childs Associates

Life Sciences

Kythera Biopharmaceuticals

Food, Beverage & Agribusiness

Mars, Incorporated

Food, Beverage & Agribusiness

McDonald's

Telecommunications, Media & Technology

Micron Technology

Food, Beverage & Agribusiness

Monsanto

Telecommunications, Media & Technology

Motorola Solutions

Telecommunications, Media & Technology

MTS Health Investors

Private Equity

New Harbor Capital Management

Telecommunications, Media & Technology

Nokia

Life Sciences

Novartis

Food, Beverage & Agribusiness

Olam International

Telecommunications, Media & Technology

Orbitz Wordwide

Energy

Orica Ltd.

Telecommunications, Media & Technology

Panasonic

Health

Premier, Inc.

Life Sciences

Sandoz

Telecommunications, Media & Technology

Seagate Technology

Life Sciences

Seikagaku Corporation

Health

Steward Health Care System

Telecommunications, Media & Technology

Telefónica, S.A.

Health

Tenet Healthcare

Food, Beverage & Agribusiness

The Coca-Cola Company

Life Sciences

Tolmar

Health

Universal Health Services

Telecommunications, Media & Technology

Univision Communications

Health

Vanguard Health Systems

Private Equity

Waud Capital

Telecommunications, Media & Technology

Xerox

Life Sciences

Zimmer
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